Thunderbird Community Forum

I deleted an email address and it does not show in gmail on the web, but every time I open Thunderbird I get a window saying that the deleted email account is requesting my username and password. How can I stop this? get a window with the message

Bonjour, Quand j'essaie d'envoyer un message avec mon adresse jl@gander.fr via Thunderbird il s'affiche : une erreur est survenue lors de l'envoi de l e mail: erreur du serveur SMTP. le serveur a répondu: cannot connect to SMTP server 62.210.16.62:587 connect erreor 10061

Pouvez vous m'expliquer ce que je dois faire car cela se produit aussi
avec mon autre adresse mail jean-louis.gander@orange.fr (le serveur a

répondu OLM3tgXHvoTrQ. Authentification requise OFR203-200 (200)

J'utilise ces 2 adresses depuis des années avec Thunderbird sans

aucun problème . merci pour votre réponse

Hi guys. I have a problem with the program, I'm not receiving anything from anyone, and also when I send messages, I got this message : "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors." My account is on google, and I've been using tunderbird since 2017y. Any solution for this?

I am using Thunderbird 128.5.2esr, Win 11. My screen resolution is 1600 x 900, when using for example Message filters I cannot see all all of the image to allow me to accept what I have done. The buttons are off screen and cannot be accessed. If I change to 1920 x 1080 everything is accessible.

Any suggestions other than change my screen resolution.

Hi,

I have my messages in IMAP folders stored in maildir format. I know how to make that happen.

I cannot find a way to have messages in local folders stored in maildir format.

Is there a way?

Rick

I just migrated my Thunderbird from my old MacBook to my new Mac Mini. I tried following the official instructions and the instructions in the linked thread, but I experienced the same problem the other users did— that Thunderbird, on the new Mac, would act as if it was setting up a new account, even after replacing the entire Thunderbird folder in the user's Library folder. With some investigation, I was able to detect how to fix the migration, though I can't tell you why Thunderbird behaves this way.

Here are the instructions I followed: [https://support.mozilla.org/en-US/que.../1397228]

The process of copying the old Thunderbird is correctly described. However, there is still some funny business on the receiving end.

What I determined was that Thunderbird, for whatever reason, wasn't reading the information in the profiles.ini and installs.ini in a way that launched the migrated installation. Instead, it still created a new installation and a new profile and overlaid those on top of the information in the migrated files, making the newly created profile the default and ignoring the migrated profile when launching.

In order to correct this, I needed to manually edit the profiles.ini and installs.ini file (in a simple text editor) to use the NEW installation but substituting in my MIGRATED profile for the newly created one.

I'm sorry I didn't take screen shots before deleting the files, but the important thing is to edit both files so the both are using the NEWLY CREATED installation ID but that both files only reference the OLD profile ID (deleting all other mentions of the newly created profile and deleting mentions of the old installation ID. This is just a copy/paste operation.

I've attached screenshots of mockups of what my new profiles.ini and installs.ini look like. The important thing is that both have the NEWLY CREATED installation ID (not the one copied from the old Mac) with the OLD profile ID.

I'm trying to put TB on a new computer. I can receive email on the new computer, but I can't send. It keeps asking me for a new password. I enter the password and tell it to remember it, but it just keeps asking for the new password. I'm practically certain that I'm entering the right PW.

What can I do to fix this.

Thunderbird on my wife's windows 10 pc opens but hangs trying to communicate with ATT/Yahoo server. When none of the obvious troubleshooting steps helped, I thought the Profile might be corrupted. I recovered only the 2 day-old Profile folder from my Retrospect backup set, renamed the current Profile folder, and pasted the older Profile in its place. Thunderbird then started, logged into the server, and downloaded emails. However, nothing about Firefox looked familiar - no the local options/folders, etc. were there. How do I get the original Thunderbird look and feel back for her (very important)?

i'm using:

Thunderbird 128.5.2esr (64-bit) Kubuntu 24.04 KDE Plasma 5.115.0 Qt 5.15.13

when i get attached files, like .jpg, .png, or .pdf, i can see that the message has an attached file, but thunderbird no longer opens those files, or knows how to make other applications, like okular, gwenview, or inkscape open them. this USED TO BE a standard feature.

1. receive an attached file: FILE-NAME.pdf

at the bottom of the window is a bar that says "1 attachment: FILE-NAME.pdf 3.8 kB"

2. click on FILE-NAME.pdf

EXPECTED RESULT: FILE-NAME.pdf opens in okular

ACTUAL RESULT: nothing

3. alternate-click on FILE-NAME.pdf and choose "Open" from the context menu

EXPECTED RESULT: FILE-NAME.pdf opens in okular

ACTUAL RESULT: nothing

4. alternate-click on FILE-NAME.pdf and choose "Save as..." from the context menu, and save the file somewhere obvious.

5. navigate to somewhere obvious, and open the file

RESULT: FILE-NAME.pdf opens

i looked at "Settings -> General -> Files & Attachments" and confirmed that "Portable Document Format (PDF)" is set to "Use okular". i also deleted, and re-added "Portable Document Format (PDF)" from "Settings -> General -> Files & Attachments" with no change in the above reported behaviour.

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

I just upgraded my desktop pc from Windows 10 to 11, and before the upgrade I used the Tools Export function to export my complete Thunderbird profile, so I could import it after the upgrade. Unfortunately the export file cannot be read on my upgraded pc using the Import function - Thunderbird gives me error messages every time, that suggest the exported folder might be corrupted or invalid.

My IMAP emails are fine, as I have set those accounts up from scratch and the folders have now populated with all the emails - the problem is all my filed emails, dating back many years, which were all stored manually in a filing system under Local Folders.

I tried manually copying across the individual files from the extracted back-up folder into my live Thunderbird profile and then reopened Thunderbird...which worked to some extent...as in, all the folders are there, but no emails are showing! It shows no messages under each folder, even though if you look under the Profile you can see that the email files exist.

I tried various ways to bring them in, including zipping one of the folders and trying to import from the zip file (which also brought in a folder but no emails) but even though the email files are clearly there under my profile, Thunderbird shows 0 messages in all my Local Folders. It's as though it is unaware the files exist, so I suspect it needs them to be formally imported somehow?

I would hate to lose the emails, as they document important information and purchases etc over many years, along with archived emails for my charity work, social events, etc. As I said, I can see the files are there but simply copying the files to my profile has only worked to the extent the filing 'structure' is visible, Thunderbird doesn't display any of the emails.

I have included two images...one of my Thunderbird Local Folders as they currently look, and the other showing the backed up files existing in my Profile, which I hope are helpful.

Can anyone help please? I am running a desktop PC on Windows 11. Thanks, David.

I am having a problem when connecting to my employer's office 365 server. I'm getting an error that says the current command did not succeed. User is authenticated but not connected. If I connect to the same account in Outlook, it works as it should. Everything was working fine until about a month ago. I had not made any changes to the configuration, except for possibly a version upgrade. I am getting same error on all computers running Thunderbird. Two are Windows machines, one is a Linux machine. I am currently on Thunderbird 128.5.2ESR. I have seen solutions on Google, and I have tried deleting the account, recreating it and changing the IPV6 DNS setting in config editor to true. Has my employer changed something that is not going to let me in? I really hope not, as I cannot stand Outlook. Even more so with the new Outlook. Thanks much for your help and advice.

Guy

Hey,

I am running a new Mac and when I am composing an email and click attachments, the Mac finder (file system) window pops up, but all options are greyed out for 5-10 seconds before I can navigate. This is not the case in the native one if I open it normally outside of Thunderbird.

I have reinstalled and tried all the normal steps, and the issue is still persisting.

I would appreciate any help or having this escalated to the team.

Thanks!

I reloaded thundebird three or more times and it ask me to give my name email and password then says no good all I want is to get to my folders to access my history

Probably after the last update I am not able to simply do "Folder Maintenace" by File > Do Folder Mainenace. After doing this the process gives an error message:

"You cannot maintain the "Recycle Bin in xxx@xxx.net" folder because you cannot write to the folder. Check that you have enough disk space and write permissions to the folder and repeat the action.

This started to happen simultaneously on all my devices (two PCs, one notebook), all with updated Windows 11 and with last version of Thunderbird (128.5.2esr (64 bit) and also both in my personal and working mail domains. All of them are IMAP.

If I try to maintain only the trash bin separately, it takes a long time and finishes without any error message. But trying after that the complete maintain again fails.

I tried to delete trash files from the account profile on the disc and then it work. But only until I deleted any message. Then the problem ocurred again.

I am not sure whether I am doing good or bad to maintain folders regularly, but it was okay and without problems yet around month ago, not now.

Thank you, Michal

I recently re-installed Windows 10. When I installed TB on the new version, both address and (home) calendar data were missing. Not concerned with address as most were probably obsolete anyway. From the information on this forum I opened my TB profile and found the SQLITE files from calendar-data and also the same from my Windows.old file (see image).

Is simply replacing the 4 SQLITE files from .old into the Profiles likely to restore the calendar data?

The files in the backup folder in .old has only SQLITE file - local.v22.sqlite which was last modified in 2021.

Thanks.

Thunderbird continues to delete my trash and inbox emails. I have tried multiple times to adjust the settings through those individual folders, but it does not seem to work. I've tried going to Tools>Account Settings>Synchronization & Storage>Disc Space where I changed the setting to never delete. Unfortunately, the SAVE box does not show on my screen so I'm assuming that is the problem. How do I get the SAVE box to show so I can save my settings.

Thunderbird on my wife's windows 10 pc opens but hangs trying to communicate with ATT/Yahoo server. When none of the obvious troubleshooting steps helped, I thought the Profile might be corrupted. I recovered only the 2 day-old Profile folder from my Retrospect backup set, renamed the current Profile folder, and pasted the older Profile in its place. Thunderbird then started, logged into the server, and downloaded emails. However, nothing about Firefox looked familiar - no the local options/folders, etc. were there. How do I get the original Thunderbird look and feel back for her (very important)?