Firefox for Android Support Forum

Hello,

I have a new cell phone and I installed both Firefox and Firefox Focus apps on the phone. I only use the regular Firefox app. Whenever I google search a business, it gives me the address and phone as normal. However, when I push the "call" option on the browser, it does not transfer to the phone app for me to call. I can't dial the number directly from the website.

I can do it this on Chrome but not Firefox.

Can someone give me the solution?

TIA

Hie, I am using firebase push notifications to show background notification on mobile. The issue is when I click on the notification instead of redirecting to the link it just opens up the blank page or the previously opened page. While the other browsers work perfectly for the given scenario firefox for mobile doesn't. Kindly help

Kung naka sign-in o actibo ang account ko ay hindi gagana ang browser peru noong nag log out ako sa account ko ay gagana na ang browser at bakit ganito ang browser

Title. On Android 11. Firefox 115.2.1. After visiting a link it doesn't gray out. Looks like I have never visited it. Restarting Firefox will sometimes gray it out. Have not fiddled with settings. Fixes?

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

Hi I'm having trouble seeing facebook posts reply comments. Some of the first level reply comments show up but not all. Any level of reply above first level will not show. If I turn on desktop site in settings all comments show up. Is this a bug?

The enter apple id flashes (see attached) for 0.1 seconds and it immediately goes to forgot password. That doesnt work well either but if I change the pw, i still cant log in.

I cant use firefox regular or focus due to dropped text and missing images. It happens on all websites and on two different phones. This doesnt happen with Brave but i absolutely hate their ads. It has become worse over time. Attached is a screenshot of weather.gov, which never loads correctly. You can see- oh shit, its happening here- icant see what im typing!

With this new update when I move my tabs around up or down in the tab section it is 2x slower to move them then before the most recent update . In addition to this my tabs will glitch out ,teliport ,unselect themselves then go back to where they where also sometimes get stuck in the background between multiple tabs.

How to fix seems more of a update bug

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

After searching something and getting result clicking any link starts loading and after loading takes me back to the search page itself, and clicking again (2nd time) takes me to he page I am trying to open.

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Hi Folks: I am a Clinical Counselor who is reinstating his license and intended to use a SAMSUNG tablet as a convenient IT resource. Unfortunately the results are less than stellar so I have reverted to my DELL LATITUDE E4300 running WINDOWS 7 as my dedicated professional IT. If there had ever been issues before, I blew them off, but I am now overwhelmed by what I am running into bringing this beast into the 21st Century. Yes I have YAHOO Mail but can easily let that go if I have to in favor of GOOGLE g-mail. The two single biggest issues are that I am on FF for much time and it continually comes up un-responsive. The other issue is that I have found an incompatible program using Troubleshooting but I am unable to find-out what that incompatibility is.

My intended out-come is simply to have a FF-based system that I can depend on as it seems to me to have always been the least encumbered browser and I am not in need of much of the bells-and-whistles other folks seem to need. It would be a blessing if someone could just point me in the right direction. BTW: On the IT Competency Scale I am about a Four.....:-)

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

Install often does not work nearly as well as the web page. For example, spelling bee "installed" on my Samsung tab A7, has difficulty accepting taps. Only about 1 in 3 taps will register a letter. On my brand new Pixel 7A, the spelling bee app is not in dark mode, even though it is in the browser. And my entire phone is dark mode. Also, I can't click on the share or overflow menus. Installing the New York times games page has the same problems. And last, on my pixel 7a, the USGS earthquakes app jumps around all over the place making it useless. It would be nice to have both options, "install" and "add to home screen" in case the install fails.

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

When starting Firefox there is an almost 5 min. delay. What can I do to eliminate this delay? This started a few months ago. I have been using firefox for several years with no problems until now. Thks.

I can sign onto Qatar Airways account. I can't with the other it just keeps looping back with no notifications. I can sign in on my app and my laptop and Google but not Firefox thankfully i don't have to rely on Firefox. Imagine i was traveling and needed access. You've gone down hill this year. Always freezing or not loading, having to rewrite my search. I've cleared cache, used desk top etc. It's not just this, it's every day something doesn't work