Showing questions tagged: Show all questions

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 4 weeks ago

Last reply by Paul 21 hours ago

Trouble getting Relay+VPN current deal, already have VPN.

I currently have MozillaVPN & would like to also get Relay, but for some reason I can't take advantage of the current combo price deal for both. Is it even possible, … (read more)

I currently have MozillaVPN & would like to also get Relay, but for some reason I can't take advantage of the current combo price deal for both. Is it even possible, since I have the VPN already? If it is, what's the process I should follow to be able to have both services at the currently offered special price? If it matters, I'm on the monthly payment schedule for the VPN & will need to continue that if I can bundle with Relay. My finances are limited, so a lump-sum yearly subscription is out of my league. Many thanks to anyone who reads this & can offer me some advice or at least point me in the right direction! (Even if the answer is "That's not possible.")

Asked by FrankieAbides 1 day ago

Last reply by Paul 1 day ago

Inquiry

Hello fam. I just downloaded an extension of a particular app. It's expected that the app automatically connects with the browser as I click to join them but it keeps fa… (read more)

Hello fam.

I just downloaded an extension of a particular app. It's expected that the app automatically connects with the browser as I click to join them but it keeps failing. How do I rectify this?

Asked by pipsdom018 1 day ago

Last reply by Paul 1 day ago

Keeps Freezing

For awhile now since I last updated the android app it's started freezing after awhile when I try to open a new tab or type in the address bar. Sometimes it looks like it… (read more)

For awhile now since I last updated the android app it's started freezing after awhile when I try to open a new tab or type in the address bar. Sometimes it looks like it's opening a new tab but it's just a duplicate of a different tab then it freezes. Restarting the app makes it work again but it won't remember the last thing I was doing and the history shows up entirely blank. Even closing the app before it freezes it won't remember what I just had open

Asked by samakiroden 4 days ago

Last reply by Paul 1 day ago

Firefox Android fail to install webapp at Redmi 12Note

WebappCinny Misskey Webapp there is Install below the desktop website. it should install a web app into android which is run on firefox and chrome support it. the cinn… (read more)

WebappCinny Misskey Webapp

there is Install below the desktop website. it should install a web app into android which is run on firefox and chrome support it. the cinny one fail but it will add a shortcut which is acceptable. but the misskey one will just fail.


btw the notification in chrome of webapp is broken but firefox does the work, excellent~

Asked by dG94Cg 2 days ago

Last reply by Paul 1 day ago

task bar icons disappear

(using 118.2.0) At times the navigation icons and the reload icon disappear from the task bar. When I go into Settings and then back to the browser page the icons are gon… (read more)

(using 118.2.0) At times the navigation icons and the reload icon disappear from the task bar. When I go into Settings and then back to the browser page the icons are gone. They are still in the "3 dot" menu. The only way I have found to reappear them is to close the app (go into android task list and "swipe" it closed) and reopen it.

Any ideas/suggestions?

Asked by rgochnour 1 month ago

Last reply by Paul 1 day ago

videos blank in landscape

Hi, I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. Wh… (read more)

Hi,

I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. When I turn the phone to landscape, the video sound is playing but the video is blank, with no picture. It is fine in normal portrait just not when I click full screen when it was working.

I've cleared the cache and history, I've even unistalled Firefox and reinstalled it twice, once from the play store and once as the apk but to no avail. I have also disabled adons, tried the picture to picture, and autoplay but nothing works.

Any help to rectify and return my viewing would be appreciated.

Asked by JT Noor 1 week ago

Last reply by Chris Peterson 4 days ago

my device and accounts are being taken over

Malware has taken my backup email address and is using it to take over. [Email address] and [email address] are to of my accounts being used to steel everything. Message… (read more)

Malware has taken my backup email address and is using it to take over. [Email address] and [email address] are to of my accounts being used to steel everything. Messages, phone calls , device, etc are being stored in hidden files in Drive , application selection options are unavailable etc

Asked by Brad Wilson 5 days ago

Last reply by Paul 5 days ago

mobile password export

Hello, I need to know how to export my passwords from my mobile device without syncing to a desktop computer and doing it from there. How do I do that from my mobile devi… (read more)

Hello, I need to know how to export my passwords from my mobile device without syncing to a desktop computer and doing it from there. How do I do that from my mobile device? Thank you.

Asked by jn097 6 days ago

Last reply by Paul 6 days ago

malware. a file downloaded how to delete it

This file downloaded on my phone through text me now app how to delete it window.mraid) {document.write('\x3cdiv id="ad_unit"\x3e');}document.write('\x3cdiv class="Google… (read more)

This file downloaded on my phone through text me now app how to delete it window.mraid) {document.write('\x3cdiv id="ad_unit"\x3e');}document.write('\x3cdiv class="GoogleCreativeContainerClass" ' +'style="visibility: hidden;" ' +'id="gcc_04dhZdP-OMydmtUPnIWD0A4"\x3e');(function() {var m = document.createElement('meta');m.setAttribute('data-jc', '82');m.setAttribute('data-jc-version', 'r20231109');var ss = document.getElementsByTagName('script')[0];if (ss && ss.parentNode) {ss.parentNode.insertBefore(m, ss);}})();(function(){'use strict';/* Copyright The Closure Library Authors. SPDX-License-Identifier: Apache-2.0 */ var h=this||self;function k(a,d,b){if(a)for(let c=0;null!=a&&500>c&&!b(a);++c)a=d(a)}function l(a,d){k(a,b=>{try{return b===b.parent?null:b.parent}catch(c){}return null},d)}function m(a,d){if("IFRAME"==a.tagName)d(a);else{a=a.querySelectorAll("IFRAME");for(let b=0;b{try{if(f.parent===g)return e=f,!0}catch(q){}});e&&m(a,f=>{if(f.contentWindow===e)return d(c),!0})}}}function r(a){return"string"===typeof a?document.getElementById(a):a};window.clsn

Asked by Derrick Bates 6 days ago

Last reply by Paul 6 days ago

Firefox hard crashing OS

Poco F2 Pro is hard crashing requiring device reboot, starting maybe a week ago, and has happened three times. I don't know if it's hardware related but I've not seen the… (read more)

Poco F2 Pro is hard crashing requiring device reboot, starting maybe a week ago, and has happened three times. I don't know if it's hardware related but I've not seen the behaviour in other apps. I'm not using beta version.

Asked by polysemantic 6 days ago

Last reply by Paul 6 days ago