• Solved

Firefox deactivates and data not saved – Possible phishing or security risk”

Dear Mozilla Support, I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and … (read more)

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed

Asked by Mohammad k 1 month ago

Answered by Mohammad k 1 month ago

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Firefox mobile appearance on iOS

Why does Firefox mobile for iOS look different on my iPhone 13 pro max vs my wife's iPhone 12 pro max? both UTD on iOS version. I suspect that I must be missing something… (read more)

Why does Firefox mobile for iOS look different on my iPhone 13 pro max vs my wife's iPhone 12 pro max? both UTD on iOS version. I suspect that I must be missing something in settings, but cannot figure this out. See images below.

On my iPhone 13 Pro Max, the Firefox app has the nice home button, tab button, and hamburger menu button on the bottom (address bar on top both cases). On my wife's iPhone 12 Pro Max, it has the "+" for new tab, the 3 dots instead of hamburger menu, and then the tab button. I much prefer the layout on my phone, as does my wife, but I cannot figure out how to change her layout to match mine.

Any help would be much appreciated!

Asked by Mister Dude 2 weeks ago

Answered by david loon 1 week ago

  • Solved

How to prevent auto-open new tab, every time when I enter the app

Every time I switch out Firefox iOS and switch back, the browser keeps on opening new tab instead of staying at tab I was on. Is there a way to prevent this ? … (read more)

Every time I switch out Firefox iOS and switch back, the browser keeps on opening new tab instead of staying at tab I was on. Is there a way to prevent this ?

Asked by cdxx6268 2 weeks ago

Answered by Denys 2 weeks ago

  • Solved

Make Bookmarks Easier to Access

Hello developers. I really enjoyed using Firefox on iOS. It is so much better than other browsers in terms of continuity. However, I do find that there’s one particular … (read more)

Hello developers.

I really enjoyed using Firefox on iOS. It is so much better than other browsers in terms of continuity. However, I do find that there’s one particular thing that Firefox can do better—how to access bookmarks.
“Bookmarks” on the Homepage should be able to be put on top. On the current version, the location of “Bookmarks” is fixed on the bottom of the screen, below “Shortcuts” and “Jump back in”. For many users, including myself, bookmarks are more convenient than Shortcuts. It would be great to move it up top.

And it should be able to show folders. I have a lot of bookmarks, so I have to group them in several folders. What current version does is probably guessing which specific one you want to pick and show it, and the hierarchy is dismissed. So maybe it should show it exactly how it is on the desktop.

That’s all suggestions I got. Thank you for your reading.

Asked by Kevin Cooper 1 week ago

Answered by Paul 1 week ago

  • Solved

検索バーの背景色?について

1週間ほど前にFirefoxがアップデートされたのか、インターフェースの見た目が変わりました。 それ以降、検索バーに文字を入力すると、入力中のテキストの背景に濃いグレーの色が表示されるようになり、文字(黒)が非常に見づらくなって困っています。 この背景色の変更は、Firefoxの設定で元に戻したり、調整したりすることは可能でしょうか? … (read more)

1週間ほど前にFirefoxがアップデートされたのか、インターフェースの見た目が変わりました。 それ以降、検索バーに文字を入力すると、入力中のテキストの背景に濃いグレーの色が表示されるようになり、文字(黒)が非常に見づらくなって困っています。

この背景色の変更は、Firefoxの設定で元に戻したり、調整したりすることは可能でしょうか? あるいは、ユーザースタイルシートなどを使う必要があるのでしょうか。

使用環境: ・Firefox バージョン:139.2 ・OS:iOS 18.5

検索するたびにすごくストレスなので、アドバイスいただけますと幸いです。ただ複雑な設定などは自分には対応できそうにないので、解決できなそうならブラウザを変更するしかないと思っています。 どうぞよろしくお願いいたします。

Asked by manami abe 2 weeks ago

Answered by Kiki 2 weeks ago

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  • Archived

Firefox on iOS

I’m using an iPad with Firefox browser. There is no Print icon in the menu! How do I find the Print function?

Asked by donwhitehead1 7 months ago

Last reply by Paul 7 months ago

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Firefox on iPad and no print function

I just started with Firefox browser on my iPad. No where in the menu or Home Screen is there a print icon. Does anybody use Firefox on iOS and learned how to print?? HEL… (read more)

I just started with Firefox browser on my iPad. No where in the menu or Home Screen is there a print icon. Does anybody use Firefox on iOS and learned how to print??

HELP!

Asked by donwhitehead1 7 months ago

Last reply by Paul 7 months ago

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  • Archived

24.114.27.167 Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Mobile Safari/537.36

24.114.27.167 Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Mobile Safari/537.36Mozilla/5.0 (Linux; Android 10; K) AppleWebKi… (read more)

Asked by belainnov5 11 months ago

Last reply by belainnov5 11 months ago

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  • Archived

Lost Firefox Icon

I had been using Firefox on my iPhone for forever. All of a sudden the icon just disappeared, so I can no longer use it as my browser. When I check my apps in Settings,… (read more)

I had been using Firefox on my iPhone for forever. All of a sudden the icon just disappeared, so I can no longer use it as my browser. When I check my apps in Settings, it's there, and checked as my browser, but there's no longer an icon to click on. I went to the app store thinking it had somehow become deleted, and instead of being able to get the app, it just says Open, meaning that it should be on my phone. How do I get the icon back? The way it is now, I can't even delete and re-install it.

Asked by Leslie 1 year ago

Answered by Kiki 1 year ago

  • Solved

Mozilla Firefox search engine?

I have downloaded Mozilla Firefox to my iPad. I keep seeing DuckDuckGo as my browser. I want to change my search engine to Firefox but I don’t see Firefox as a listed se… (read more)

I have downloaded Mozilla Firefox to my iPad. I keep seeing DuckDuckGo as my browser. I want to change my search engine to Firefox but I don’t see Firefox as a listed search engine that I can choose from. Does Mozilla have its own search engine? I don’t want to use the other listed choices such as Google or Bing.

Asked by Isabel 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago