• Archived

Downloading pptx files

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tappin… (read more)

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tapping the link send the pptx to my downloads, where I can open it in other apps, PowerPoint or Notability for example. Firefox instead opens it in a new tab. I have tried press ‘more’ then ‘share page with’ to send it to PowerPoint, but it doesn’t work. How can I get Firefox to download these, like how Safari does?

Asked by Eliot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox iOS v40 update makes browser inaccessible

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not acces… (read more)

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Asked by mmryspace 6 months ago

Last reply by Kiki 6 months ago

  • Archived

Reader view on Firefox for iOS does not function correctly for a web site that I frequently visit.

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page a… (read more)

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page and select a link to a news article then that news article's web page is correctly displayed. When I then select reader view I get a garbled version of the previous (home) page. I can clear the problem by toggling back and forth between the desktop version of the article and the mobile version, using the relevant item on "Page Actions". The problem is not evident on Safari. Firefox is my default browser. I am on iOS version 14.4 and have the latest versions of Firefox for iOS and Safari. Any (polite and helpful) suggestions please?

Asked by peter.bourne.au 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Bookmarks toolbar no longer pinned to screen

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a butt… (read more)

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a button. How can I make my bookmarks toolbar visible while browsing?

Asked by andrewabad 2 years ago

Last reply by maxglitz 1 year ago

  • Archived

Anyone having troubles with closing tabs on the latest Firefox for iOS, Daylight 34.0 ?

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the… (read more)

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Asked by matti.vuolanen 1 year ago

Last reply by Daniel Ethier 10 months ago

  • Archived

Firefox browser not registering

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a T… (read more)

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a THE firefox browser?

I’m bewildered. Any help would be greatly appreciated.

Asked by frequentseas 2 years ago

Last reply by leelow6 1 year ago

  • Archived

Login window is blank, eventually times out

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering cred… (read more)

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering credentials. Instead, the blank window times out and I'm served the error message, "Could not load page". I've deleted Firefox and reinstalled. This wiped out all of my bookmarks, but did not resolve the problem. I have a good internet connection. Any ideas?

Asked by Julian P. Harvey 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Mozilla updates on AppStore

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it alw… (read more)

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it always says I have the app and does nothing. There is no update button. This has happened (again) with the picture in picture feature for videos. It doesn’t work - there is NO button - and I can’t update the software as it tells me too.

Asked by gozziesgang 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Synced logins

Syncing between desktop and iOS. On desktop, visit a site and save login. Then visit it on mobile, saved login doesn't work. If open the settings in mobile I can see the … (read more)

Syncing between desktop and iOS. On desktop, visit a site and save login. Then visit it on mobile, saved login doesn't work.

If open the settings in mobile I can see the information. If it load it manually once, it works on mobile every time after.

Asked by HelpImStuck 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Firefox won't let me log in, keeps saying "Create a new account"

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the … (read more)

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

Asked by x 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Current Firefox Monitor Breaches ( I already have Express VPN since July2020

Above is N/A neither of the choices work. Have written this several times elsewhere on your site. This is not just on my iPhone, but on my Mac. I have been waiting for my… (read more)

Above is N/A neither of the choices work. Have written this several times elsewhere on your site. This is not just on my iPhone, but on my Mac. I have been waiting for my new Freedom Cell Phone since this July due to a Chip shortage: then I want to switch my email to a secure service with a Swiss vpn both on the phone & my Mac at the same time. So when I just saw all the Firefox monitor breaches that go back to 2013; I am overwhelmed! I am not a tecky & would like to speak to a Live Customer Support Person. I have tried all Mozilla Firefox Customer Support #s available: ... , ... , and ... either just rings, busy or a voice answers & directs to support & later disconnects??? Also, please limit ALl Cookies to those only Strictly Neccesary. Thank you.


edited out the fake tech support phone#'s as Mozilla does not provide any phone support whether official or by a third-party. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Asked by Astrid R Conte-Williams 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Ipad: Page not shown correctly in FF, ok in Safari

The page https://dk.trustpilot.com/review/boliglab.dk is not shown correctly in FF, ok in Safari. In FF my review is not shown, However it is coming ok in Safari. See scr… (read more)

The page https://dk.trustpilot.com/review/boliglab.dk is not shown correctly in FF, ok in Safari. In FF my review is not shown, However it is coming ok in Safari. See screenshots, the one with red circle at bottom is from FF, the other one from Safari. Setup: Ipad with latest IOS, FF and Safari. Ipad has been reset, same issue though. Pls. suggest. Br Peter

Asked by hzj8000 11 months ago

Last reply by subtleviews 11 months ago

  • Archived

Web Site Data Does NOT Clear in Firefox iOS

Persistent cookies from web sites are not properly clearing in Firefox iOS. When I finish web browsing I always go to Settings-Data Management-Web Site Data-Clear All We… (read more)

Persistent cookies from web sites are not properly clearing in Firefox iOS. When I finish web browsing I always go to Settings-Data Management-Web Site Data-Clear All Web Site Data. I also Clear Private Data. Then, when I close the Firefox app on my iPad and open it up again, some Web Site Data is still present! This is very frustrating because there is no way of analyzing what is going on in iOS. Sometimes the process does seem to clear all the Web Site Data. But then in subsequent sessions some persistent cookies, from websites that I haven't visited again, suddenly reappear. This problem also occurs when Private Browsing too . This does not happen on Firefox on my Windows PC, probably because I have more control with a PC and use CCleaner after every session, which deletes Firefox Internet Cache, Internet History, Cookies etc. Can somebody from Mozilla please explain the 'hit and miss' functionality of clearing Web Site Data in Firefox iOS? It's driving me mad!! Currently using Version 28.0 (18809).

Asked by alexis.onfire 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Passwords not auto filling

Hello! Please help me return to Firefox. I miss it. :( I’ve had to switch to Chrome because I can’t seem to get Firefox for iOS to auto fill the passwords I have saved w… (read more)

Hello!

Please help me return to Firefox. I miss it. :(

I’ve had to switch to Chrome because I can’t seem to get Firefox for iOS to auto fill the passwords I have saved when trying to log on to every website that required a username or password. I’m not talking about the passwords saved to my iCloud Keychain. I’m talking about the ones specifically saved to my Firefox account.

The passwords auto fill on the desktop Firefox just fine (both Windows and MacOS), but for some reason the Firefox for iOS app doesn’t auto fill the passwords.

Both Save Logins and Show in Application Menu are toggled on, so I’m not sure what I’m doing wrong.

If someone can help me fix this, I will gladly return to Firefox! Thanks so much.

Asked by kirttap 9 months ago

Last reply by sectre 4 months ago

  • Archived

Suddenly the Google page translator shows up on some pages

Hi, firefox 33 for iOS. Suddenly the Google page translator shows up on some pages and I have no setting on iOS to disable or at least change the Google page translator. … (read more)

Hi, firefox 33 for iOS. Suddenly the Google page translator shows up on some pages and I have no setting on iOS to disable or at least change the Google page translator. How do I get rid of the google page translator bar on top? I have deliberately not installed anything. Thanks!

Asked by tmpm08 1 year ago

Last reply by kallom 10 months ago

  • Archived

Email options grayed out

I am trying to select Outlook as my preferred email for FF on my iPad. All the options except for Gmail are grayed out. Even after deselecting it and closing the app, the… (read more)

I am trying to select Outlook as my preferred email for FF on my iPad. All the options except for Gmail are grayed out. Even after deselecting it and closing the app, the only option is Gmail. Can someone provide some ideas?

Asked by joe143 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Firefox ios does not sync logins despite syncing everything else (bookmarks, etc.)

Hello, Firefox for iOS does not sync my passwords. The mobile app is able to retrieve my bookmarks, tabs, history... basically everything but my logins. I have chosen to … (read more)

Hello,

Firefox for iOS does not sync my passwords. The mobile app is able to retrieve my bookmarks, tabs, history... basically everything but my logins. I have chosen to sync logins across all my devices, works fine on my macbook and desktop PC. I downloaded Firefox Lockwise for ios to see if it could access my passwords and it can. Only the Firefox ios web browser is the problem. As for my own attempts at troubleshooting, I have logged out of all my devices (Firefox browser for PC and mac) and logged back in, deleted the Firefox for ios web browser and reinstalled it twice.

Any help would be appreciated.

Asked by humanikins 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Passwords not autofilling on ipad with ios 14

I have Firefox (updated automatically) for PC with autofill working fine to fill in my username and password on websites. I have installed Firefox latest version on my iP… (read more)

I have Firefox (updated automatically) for PC with autofill working fine to fill in my username and password on websites. I have installed Firefox latest version on my iPad with iOS and installed Lockwise. All of my logins and passwords are synced to Lockwise. I have autofill logins and passwords enabled for Lockwise in my iPad settings exactly as instructed by the information on the Lockwise app.

When I open a website in Firefox iOS however Lockwise opens and presents me with the list of all websites and Logins and I have to manually search for the website, select it and then it will autofill the website to login. This is a hassle of course. This is the case whether I have Firefox or Safari as the default browser.

Oddly enough if I try to log into the same website with Safari, Lockwise opens and autofills the Safari website with no problem or further input from me as I would expect it to.

What can I do to make Firefox autofill automatically in iOS like it does for my PC?

Thanks

Greg

Asked by greg100o 1 year ago

Last reply by milosagastume11 1 year ago