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YouTube only playing audio, not video

The YouTube videos load in troubleshoot mode, so I reopened Firefox and disabled all extensions. That did not help, so I uninstall all extensions. That does not work eith… (read more)

The YouTube videos load in troubleshoot mode, so I reopened Firefox and disabled all extensions. That did not help, so I uninstall all extensions. That does not work either. Other browsers work, but Firefox does not.

Asked by zaw 2 hours ago

Last reply by cor-el 1 hour ago

nothing I do fixes Access Denied for a small retail website I've visited 100 times

I bought a new laptop. I installed ZoneAlarm and Virus Protection for Windows 11 as I thought Maybe Wolf and Windows Defender might be the problem. I did everything sug… (read more)

I bought a new laptop. I installed ZoneAlarm and Virus Protection for Windows 11 as I thought Maybe Wolf and Windows Defender might be the problem. I did everything suggested by Mozilla to get it to let me log on. To no avail.

I did everything. I still cannot get access to https://www.chewy.com - despite my logging in many many times. Please tell me how to fix this. This is STUPID!

This is the error message I keep getting: Access Denied You don't have permission to access "http://www.chewy.com/app/login" on this server.

Reference #18.da94d817.1685493790.6b7842

Asked by Kelly 3 hours ago

Last reply by cor-el 2 hours ago

Erattic Scrolling on Facebook

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firef… (read more)

'Still having scrolling issues on facebook, where scrolling will jump forward, has this been fixed yet or what's happening? this has happened ever since i installed Firefox, on a fresh install or windows 11 Pro, it's very annoying.'

Asked by 2greedy 19 hours ago

Last reply by cor-el 4 hours ago

There are loading issues with the website

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even tho… (read more)

Dear, Sir/Madam The website is blank. https://schoenhalde.de/tierkrematorium-balingen/ The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Asked by falvernook 9 hours ago

Last reply by cor-el 4 hours ago

Firefox will not prompt/allow microphone permissions on doxy.me

Hey, My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I co… (read more)

Hey,

My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site.

The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

Asked by Alex 7 hours ago

Last reply by jonzn4SUSE 5 hours ago

Move/Drag Tabs

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order. To date, I hav… (read more)

The last day or two, I notice that once I have multiple tabs open in firefox, I cannot move/drag them around anymore in the tab bar, changing their order.

To date, I have restarted windows, restarted firefox, made sure both Windows AND Firefox are fully up to date (On a PC), and I have even tried starting FireFox in safe mode- I still cannot drag tabs.

Asked by snitzerj1 7 hours ago

Last reply by cor-el 5 hours ago

back up firefox account

Hello, my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmar… (read more)

Hello,

my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmarks, passowords, history, etc. I am sure i had my account always synced.

i would appricate your help.

With kind regards

Celine

Asked by c.caly 14 hours ago

Last reply by cor-el 8 hours ago

how on EARTH do i get to an actual mozilla/firefox person for support. i need help logging in

i am using a loaner laptop right now while i wait for my main laptop to be returned to me. i need my bookmarks so i downloaded the browser & went to log in. i can't … (read more)

i am using a loaner laptop right now while i wait for my main laptop to be returned to me. i need my bookmarks so i downloaded the browser & went to log in. i can't find my password & apparently to reset it i lose all my bookmarks which is the ONE THING i need from firefox right now. i am fully logged into firefox on that other laptop (tho who knows now that i tried logging in on my new device). i can't risk losing all my bookmarks. i need some help here, but i couldn't even get help without creating a NEW firefox account. can someone send me a support email to reach out to?

Asked by miwillif 12 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

My browser keeps opening random links even when it is closed. How do I get it to stop? Is it a virus?

Hey, for a while now my firefox has been having a this problem, that I have not been able to fix. No matter when it is closed or opened, it opens random links that are u… (read more)

Hey, for a while now my firefox has been having a this problem, that I have not been able to fix. No matter when it is closed or opened, it opens random links that are usually very long and never load. I installed a plugin to at least somewhat block them but they keep poping up. It doesn't seem to be connected to any keys on my keyboard, since it opens at random times without me doing anything. I have no idea what the problem is and I have tried many things to fix this:

-Reinstalling firefox -Deleting all the cookies -Using the problem-fix-opinion in my settings to clear any keybinds that could be causing this

yet nothing seems to help.

Asked by eaerd 1 day ago

Last reply by cor-el 12 hours ago

The add-on called LMMS Music Studio has been hijacked?

I just got an add-on called LMMS Music Studio. But every time I click on their icon I am taken to something else called "https://www.offidocs.com/edit-lmms.php?username=8… (read more)

I just got an add-on called LMMS Music Studio. But every time I click on their icon I am taken to something else called "https://www.offidocs.com/edit-lmms.php?username=810908&fileurl=newfileoriginal" Any ideas?

Asked by headpump 1 day ago

Last reply by TyDraniu 18 hours ago

Internal signed certificates are untrusted while accessing websites

Hi, Firefox issues warning while accessing websites which are signed by Internal CAs. However, we could see the same website working fine with Microsoft Edge, Google Chr… (read more)

Hi,

Firefox issues warning while accessing websites which are signed by Internal CAs. However, we could see the same website working fine with Microsoft Edge, Google Chrome, etc.

Firefox work fine while accessing websites which are signed by Public CAs. The issue is only with websites signed with internal / Private CAs.


Below is the error message:

Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to "XXXX.XXXXX.com". If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Asked by Sujith 1 day ago

Last reply by cor-el 1 day ago

What's the authenication app I need to use for the code to pair iphone to desktop

Hi Support team, I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me … (read more)

Hi Support team,

I been using Fire Fox for a long time. I upgraded to two step authentication with the ten code numbers. But every time Fire Fox System keeps asking me for an authentication code to pair iPhone to desktop. I tried all the apps but I don't how to obtain the code from those app.

Can you please explain/guide me how to find this code or the app I need to use.

Thank you for your time.

Asked by CPR Class Today 2 days ago

Last reply by cor-el 1 day ago

Page Refresh

So I have Firefox set to open a certain set of pages each time I open the browser. It does that, however, it's not the latest version of the page therefore I have to manu… (read more)

So I have Firefox set to open a certain set of pages each time I open the browser. It does that, however, it's not the latest version of the page therefore I have to manually reload the tab to get to the latest version. This is a pain in the ass. Chrome dynamically refreshes pages each time you open the browser. Is there a setting somewhere I'm missing or is this just how it's going to be?

Asked by James Hutton 1 day ago

Last reply by cor-el 1 day ago

Theme breaks whenever I stretch the window or go fullscreen mode.

I need some help with figuring out why when I switch from windowed mode to fullscreen mode my theme breaks. First image is how it should look and how it normally looks wh… (read more)

I need some help with figuring out why when I switch from windowed mode to fullscreen mode my theme breaks. First image is how it should look and how it normally looks while I have a small window open and it isnt stretched. Second picture is what it looks like when I stretch it out or go fullscreen mode. I was wondering is there a way I can fix it myself or can it only be done by the author?

Asked by Gareth Nightmore 2 days ago

Last reply by Paul 1 day ago

Xfinity Emai Not Displaying Mail?

I sign into Xfinity email using this: https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX I get a jumble of data but only one of four ma… (read more)

I sign into Xfinity email using this: https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX I get a jumble of data but only one of four mailboxes. Microsoft Edge shows ok. Xfinity installed a new mail process from a company called OX.IO Thanks for your help

Asked by Grover 6 days ago

Last reply by jonzn4SUSE 1 day ago