Showing questions tagged: Show all questions
  • Solved

Where did my bookmarks toolbar go?

When I logged in this morning my bookmarks toolbar was gone, along with the favorite start. I have googled and followed support articles and the only thing I was able to … (read more)

When I logged in this morning my bookmarks toolbar was gone, along with the favorite start. I have googled and followed support articles and the only thing I was able to do is get the menu bar to show along with the the bookmark menu but customizing the toolbar.

Asked by amandacaulder 5 days ago

Answered by George Kitsoukakis 5 days ago

  • Solved

Site still appearing in auto-complete despite clearing history

I found 'chromeasia.com' autocompleting in the Firefox address bar upon typing 'ch'. I searched History for this and there was no sign of it. I cleared all history data, … (read more)

I found 'chromeasia.com' autocompleting in the Firefox address bar upon typing 'ch'. I searched History for this and there was no sign of it. I cleared all history data, rebooted, ran a disk cleanup and find that 'chromeasia.com' stil autocompletes upon typing 'ch' in the address bar.

Any suggestions or advice on how to clear this would be warmly appreciated. Thanks. Stephen

Asked by sra97 6 hours ago

Answered by jscher2000 - Support Volunteer 1 hour ago

  • Solved

editing bookmarks and passwords

If I have edited the passwords file and bookmarks file and saved them to a folder via export feature. When I import the edited file into firefox how can I make that the m… (read more)

If I have edited the passwords file and bookmarks file and saved them to a folder via export feature. When I import the edited file into firefox how can I make that the master file and not have the other instances of firefox sync all the old data back to the master one I edited? For instance I have FF on android, linux and windows, if I import the edited file to the windows instance what is to stop the linux from syncing back to the windows machine? I have had this happen previously where a newer instance of firefox overwrote the bookmarks and password files. Will I have to delete all bookmarks and passwords and import them from the new edited file on each device?

Asked by torchedpaper 12 hours ago

Answered by tgtd8 9 hours ago

  • Locked

Secondary email won't completely be removed

My account has my primary email and it used to have my secondary email connected as well. I now want to create a new account with the secondary email so I can have anothe… (read more)

My account has my primary email and it used to have my secondary email connected as well. I now want to create a new account with the secondary email so I can have another profile, so I deleted my secondary email from the manage accounts on my primary email. I ensured that this says it is removed on all devices and it is. But when I try to create a new account with that secondary email, I keep getting the error that I need to sign in my primary email and I am taken back to my profile with my primary email.

How can I fully detach my secondary email so that I can make a new account with it?

Asked by avlyn.singer 1 day ago

Last reply by Denys 10 hours ago

  • Solved

Camera and Micrphone causing crashes

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connec… (read more)

Firefox crashes whenever it would need access to my camera or microphone. So far it has only happened whn trying to access a Roll20 game with camera and microphone connectivity, and when trying to access a video appointment for Universal Credit. It never happened on Windows 10, but since updating to Windows 11 it happens every time without fail, and the crash is immediate.

Asked by pivotgage01 2 months ago

Answered by pivotgage01 2 months ago

  • Solved

Clear search history

Problem: Cannot clear history from Firefix Started with Menu and clear recent history. Looked everyplace there was information about history. Tried removing individual e… (read more)

Problem: Cannot clear history from Firefix Started with Menu and clear recent history. Looked everyplace there was information about history. Tried removing individual entries. Ran Malwarebytes. Dell XPS 8960 with Windows 11 less than one year old. No response with any steps I take. Also, there are no error messages. I am unable to clear history no matter which tools I use. No error messages. All the suggestions I tried had no effect. Used Troubleshoot Mode in Firefox.

Oddly, I tried my older Dell Inspiron 3650, with Windows 10, and clear history works like it should. 

Used Troubleshoot Mode in Firefox. So far, all the advice goes down the same path; history, clean recent history, manage history, etc.. Tried refreshing and today I deleted Firefox app and reloaded. No improvement. Results same with Verify Integrity > Task: checkIntegrity - Unable to fix corruption, places.sqlite will be replaced on next startup > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task. Please help... Rangercarol

Asked by rangercarol 1 day ago

Answered by TechHorse 22 hours ago

  • Locked

Error when using my recovery key now it won't give me the opyion too enter it

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and au… (read more)

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

Asked by Dycantos 2 days ago

Last reply by Denys 1 day ago

  • Solved

performance problems while streaming since the last update (144.0.2)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. E… (read more)

since the uptate to version 144.0.2 I have two problems. the first one is async streaming on platforms eg. youtube or netflix. The videos take a very long time to load. Even if a video has already preloaded and I skip to that area, the video takes an extremely long time to load again. The 2nd problem i have in livestreams eg. live-TV or twitch. The loading time is very long. It is so long that many livestreams are doesn't even able to start. So, it is no longer possible for me to watch livestreams on Firefox. what i've done to fix it: - I deactivated all Add-on's and deleted all browser Data - I made a new profile and deleted the old ones - I reinstalled Firefox

Nothing worked. so pls can you help me that I can use Firefox normally as usual? (sorry for my bad english, I'm from Germany)

Asked by skywalker1001 1 day ago

Answered by George Kitsoukakis 1 day ago

  • Solved

youtube video lag or play slowly in firefox browserr

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please… (read more)

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please help me fix this problem.

Asked by sehjaad ail 2 days ago

Answered by jonzn4SUSE 2 days ago

  • Solved

can't access installed themes

i am unable to see my installed themes and therefore can not use them. the only thing that i can see is "extensions" and "plugins". i looked online for a few hours and ha… (read more)

i am unable to see my installed themes and therefore can not use them. the only thing that i can see is "extensions" and "plugins". i looked online for a few hours and have found no solutions that work.

Asked by moonsharky 4 days ago

Answered by Mark 3 days ago

  • Solved

Unable to open a specific URL in private mode from the command line

I'm having trouble opening urls in a private window from the command line on Windows 11. Firefox version: 144.0.2 Starting a new private window works fine with "C:\Pr… (read more)

I'm having trouble opening urls in a private window from the command line on Windows 11.

Firefox version: 144.0.2

Starting a new private window works fine with "C:\Program Files\Mozilla Firefox\firefox.exe" -private-window

But doing: "C:\Program Files\Mozilla Firefox\firefox.exe" -private-window "https://www.google.com"

just opens the link in the last selected window if the last window selected is non private it just opens the link there instead of a new or existing private window

I have also tried with no success: "C:\Program Files\Mozilla Firefox\firefox.exe" -private "https://www.google.com"

Asked by Levedura 4 days ago

Answered by jonzn4SUSE 4 days ago

  • Solved

system alert

I have received 3 system alerts, all from Mozilla Firefox (I use Firefox as my default browser). 1) System is infected!---click on d45n9f8ko90s738b610.gsx-protect.co.in … (read more)

I have received 3 system alerts, all from Mozilla Firefox (I use Firefox as my default browser). 1) System is infected!---click on d45n9f8ko90s738b610.gsx-protect.co.in 2) ZEUS.2020 Trojan detected--with same directed site 3) System Alert!---with same directed site.

I use McAfee as my security system. They recommend going to Firefox settings and disallowing random site connections. How do I get my system running again.

Latest McAfee scan shows 45 entries deleted and 2 browsers reset

Asked by LouCatalano1 5 days ago

Answered by James 5 days ago

  • Solved

Firefox 144 Installed Today; Clobbered all of my Tabs. "History" is No Help

Something very bad happened to me today (11/3).... Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but A… (read more)

Something very bad happened to me today (11/3)....

Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but ALL of my OPEN tabs (of which I have many--and have it fixed so they always re-open when Firefox starts), ALL went away.

In reading conventional steps to recover such from sessionstore-backups, those instructions sounded straightforward. However, even though ALL FIREFOX PROCESSES were ended, I could not copy the contents of the sessionstore-backups folder nor could I delete anything--EVEN THOUGH I am the owner.

Even after providing Admin perms.

I could get rid of profiles.ini, which initially proved diasterous, because then Firefox thought I was brand new, so ALL of my passwords saved through Firefox these many years, went "poof".

Fortunately, I was able to get that back, but I still cannot get all of my tabs back, and conventional instructions to do so aren't working.

After recovering from my heart attack for initially losing my passwords, I am breathing a little better right now, but it sure would be nice to get all of my open tabs back again. I don't know why I am not able to manipulate the files within sessionstore-backups. I think if I could eliminate the files in that folder EXCEPT for upgrade.jsonlz4-20251027123126, which possesses a 10/29/25 date, these should be the open tabs just before the 144.0.2 installation, and all should be right with the world, once more.

I have performed/examined many steps offered under this category, but most assume I can copy them elsewhere for safe-keeping and/or removing all but the one I want Firefox to "use". Because something is preventing me from doing this, though, I am being stymied in what ought to be the solution. As a test, I was able to copy files from a much older profile--so I can prove the basic steps SHOULD HAVE worked. Unfortunately, I cannot do the same with THE (more recent) folder in question. I can't get rid of parent.lock, either (and I have ensured no Firefox processes are running via Task Manager).

Repeatedly.

Something else is at work, here. Any help or assistance from community experts would be most helpful.

Thanks very much in advance.

-MG

Asked by megentry1 1 week ago

Answered by megentry1 6 days ago

  • Solved

"Table of Contents" button inhibits text; how ro remove, permanently?

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning… (read more)

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning in Firefox 142.0.1 (64) running on Win11.)

The menu button floats eternally over the text in that top-left corner. This irritates me because I read text, and am frustrated by the browser covering readable text.

I can't remember ever (20+ years) needing the Table Of Contents of a web page. I use Mozilla Firefox's excellent Edit, Find if I want to jump directly to a key word.

Anyone who can suggest a perpetual dismissal of this menu button will earn my lifelong admiration!

I can deal with Settings, About:Config, and even RegEdit. Thanks, Chris

Asked by Christopher Greaves 2 weeks ago

Answered by Denys 2 weeks ago