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blank white screen

Yesterday (08/10) I ran a supplied update and suddenly the blank white screen problem was solved. Today when I try these same sites the problem reappears. Who sent out … (read more)

Yesterday (08/10) I ran a supplied update and suddenly the blank white screen problem was solved. Today when I try these same sites the problem reappears. Who sent out the update? Why does it not work today? This is only a problem on my desktop. I can still see the sites on my iphone.

Asked by alan.dippel 5 hours ago

Last reply by cor-el 4 hours ago

link fails

I am trying to check in-store stock of an item on a website. When I click to check stock it opens another page but the only thing on the page is the browser frame with t… (read more)

I am trying to check in-store stock of an item on a website. When I click to check stock it opens another page but the only thing on the page is the browser frame with the word "safe" in the upper left corner. The links work on all my other browsers. I have used troubleshooting mode and refreshed Firefox but it continues to happen.

Asked by cavedweller29 2 days ago

Last reply by cor-el 5 hours ago

broken website page

I tried to load the check in page on Allegiant Air and it was blank. Every other page loaded. I went to Edge and the page loaded fine. After checking in using Edge I went… (read more)

I tried to load the check in page on Allegiant Air and it was blank. Every other page loaded. I went to Edge and the page loaded fine. After checking in using Edge I went back to Firefox and tried to view my boarding pass, blank page also. Cookie setting? Probably not but how do I change my cookie selection for a page?

Asked by Bruce 23 hours ago

Last reply by cor-el 22 hours ago

error accessing gmail

Why do I get this message in firefox when I can open gmail in Microsoft Edge? Secure Connection Failed An error occurred during a connection to www.google.com. PR_END_OF_… (read more)

Why do I get this message in firefox when I can open gmail in Microsoft Edge?

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by salecat48 1 day ago

Last reply by cor-el 22 hours ago

password recovery

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought al… (read more)

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

Asked by the2m.wise 1 day ago

Last reply by cor-el 23 hours ago

Sites not opening in Firefox

I now have four websites that either won't open in Firefox or open better in Chrome. Firefox is my default browser and I hate the aggravation of opening a new tab for Chr… (read more)

I now have four websites that either won't open in Firefox or open better in Chrome. Firefox is my default browser and I hate the aggravation of opening a new tab for Chrome to access those four sites. They are sites I use regularly.

Asked by rreading 1 day ago

Last reply by cor-el 23 hours ago

Remote Control?!

So, I was just going to Youtube, and on the search bar, there was a little robot. I hovered my cursor over and it said I was under remote control. The reason is DevTools … (read more)

So, I was just going to Youtube, and on the search bar, there was a little robot. I hovered my cursor over and it said I was under remote control. The reason is DevTools whatever that is. I do some research and turn it off. Go back in and it reappears again. Please help.

Asked by yolando452 1 day ago

Last reply by cor-el 1 day ago

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 3 weeks ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Sophos Home windows application doesn't launch to Mozilla Firefox browser

How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking … (read more)

How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

Asked by wdistance 2 days ago

Last reply by adnanrapp551 1 day ago

access denied

Why am I getting this message when I try to log in at lowes .com: Access Denied You don't have permission to access "http://www.lowes.com/u/login" on this server. Referen… (read more)

Why am I getting this message when I try to log in at lowes .com: Access Denied You don't have permission to access "http://www.lowes.com/u/login" on this server.

Reference #18.4d9533b8.1660085368.160c5aff

I do not get this on Edge browser.

Asked by mn1955 1 day ago

Last reply by cor-el 1 day ago

websites checkboxes design replaced by windows 11 forced style and color.

I recently replaced my old laptop by a new one after battery life issue (and for free thks total refund warrantly). But the new laptop unfortunately come with windows 11.… (read more)

I recently replaced my old laptop by a new one after battery life issue (and for free thks total refund warrantly). But the new laptop unfortunately come with windows 11.

and like with windows 10, FF 97+ force the windows OS color theme style for checkboxes over the websites stylised ones (like a dark themed website with its own original soft small dark gray checkboxes being replaced by big light blue windows ones making the design ugly) I tried the same trick as my former laptop by switching widget.non-native-theme.enabled to "false", but it caused a tab crash on all page using checkboxes. Restarting firefox solved the crash issue, but even if slightly different than native-theme.enabled on "true"(smaller and dark blue) the checkboxes are always a single forced windows like style on all sites

The trick worked easily on windows 10, how to force firefox to correctly use the websites own style for checkboxes and forms with windows 11? I don't want windows style take over the design of site i visiting.

Asked by thor94 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Some wanted emails are not being received.

Some wanted emails sent to me are not being received, ie Bank Alerts for instance. But receive a hundred unwanted spam daily in Junk. In the past the emails that were not… (read more)

Some wanted emails sent to me are not being received, ie Bank Alerts for instance. But receive a hundred unwanted spam daily in Junk. In the past the emails that were not received thru Hotmail were resent and received to my Gmail address. If this condition can not be corrected I'll be forced to use Gmail and discontinue Hotmail.

Asked by georgeking111 2 days ago

Last reply by Dropa 2 days ago