Showing questions tagged: Show all questions
  • Solved

Every download fails, including extensions

Hi there, On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to downloa… (read more)

Hi there,

On the 23. of Mai I first noticed that I am unable to download any files whatsoever. I tried downloading .exe files and also a .csv file. When I try to download one of these files it appears in the downloads window but immediately goes to the status "Failed". Any retry fails as well.

The same thing goes for extensions. I cannot download any extensions or plugins using my Firefox browser. Since I reinstalled Firefox I can now also not use Plex because Firefox can't install the required plugins.

I will attach screenshots of all the errors I get.

All of the above worked when I tried it on the Edge browser.

Firefox version: 126.0 Windows 11

Things I have tried to fix the issue:

  • Use the network connection from my phone instead of my home network
  • Disable firewall and windows defender
  • Reinstall Firefox
  • Refresh Firefox
  • Downgrade to version 125.0.1 and 122.0
  • Reset router to factory settings
  • Flush dns
  • Restart PC
  • Manually delete profile folder
  • Delete temp files
  • Change download destination
  • Disable "Block dangerous and deceptive content"
  • Troubleshoot Mode

Is Firefox using some other temporary folder for downloads?

Any ideas on how to fix this issue would be appreciated.

Thank you.

Asked by hawkes.j 3 days ago

Answered by hawkes.j 2 hours ago

  • Solved

Pages taking ages to load

Hi all, I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the proble… (read more)

Hi all,

I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the problem still persists.

When I load Firefox the pages take ages to load. It doesn't matter what the page is, it takes ages, except that about: pages load fine, no problem. When I say pages take ages to load, I mean that everything about the page takes ages, not only the next, not on the images and other content etc, everything. This only started happening today and I only created a new profile a month or so ago. I don't have many tabs open (maybe 20) of which 9 are pinned. I do have lots of extensions installed.

I've tried troubleshooting/safe mode, that makes no difference.

Private browsing and loading another profile are fine, they don't have this problem.

I've cleared all cache and data, cookies, etc, including startup cache.

I've deleted the content-prefs file, and removed places files.

I've tried disabling and enabling hardware acceleration.

I've tried disabling TRR.

Probably some other things too, but so far nothing has worked.

Suggestions please! :)

Asked by madbilly 4 months ago

Answered by madbilly 3 days ago

  • Solved

Unable to zoom, to view larger image that is available with Chrome

I've migrated to Firefox from Chrome and am getting everything as close as possible to my Chrome setup. This is a usability issue when I zoom on an image, that has a larg… (read more)

I've migrated to Firefox from Chrome and am getting everything as close as possible to my Chrome setup. This is a usability issue when I zoom on an image, that has a larger version. Chrome allows me to zoom to the full extent of the image, but Firefox screen shakes and doesn't allow the same detail. Screen recording and links below.

Screen recording Firefox

Screen recording Chrome

This is a link to the item in question.

Asked by Allan MacDonald 1 week ago

Answered by cor-el 4 days ago

  • Solved

Closed tabs not restoring

Hello, I closed my browser, expecting it to save my current tabs as it usually does. When I reopened it, the tabs were gone. They were important for me, and some of them … (read more)

Hello, I closed my browser, expecting it to save my current tabs as it usually does. When I reopened it, the tabs were gone. They were important for me, and some of them were pretty old so I can't find them in my history. I tried checking the "recently closed tabs" option, it didn't help. There was also no option to restore the previous session. Can you help me restore my lost tabs?

Asked by guynardia 4 days ago

Answered by cor-el 4 days ago

  • Solved

Cloudflare Verify you are human looping

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite … (read more)

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Asked by Lilynette 2 months ago

Answered by Lilynette 2 months ago

  • Solved

Where/How to Report a Website Impersonating Firefox?

I recently came across a webpage that is made to look like a message from Firefox letting you know you need to update the browser. Where should this be reported? I'm sure… (read more)

I recently came across a webpage that is made to look like a message from Firefox letting you know you need to update the browser. Where should this be reported? I'm sure this is some malicious download though I have no way of checking.

Asked by firefox.o5fi4 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

third-party Translation Add-ons CAN NOT work on the "support.mozilla.org" site

When visiting the "support.mozilla.org site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site… (read more)

When visiting the "support.mozilla.org site, third-party translantion add-ons(such as "Immersive Translate") can't work. It says "can not read or change data on this site". I want to translate it on the same page rather than skipping into a new page. However, it can work on the "www.mozilla.org" site. When visiting on Chrome, there is not a problem. Is that site just privileged on Firefox ?

Asked by waste 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Waterfox Facebook Glitch

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per th… (read more)

Hello, while using Waterfox, recently, while on Facebook, the time a post was made on any given page stopped being shown except for the most recent - newest - one. Per the attached screenshots, the newest post shows that it was put up 26 mins before I got the screenshot, the post prior to that one does not show how long it's been since it was made. This is only in Waterfox. Not a problem with Firefox, Chrome or Edge. Waterfox is my browser of choice for all social media, so this is particularly problematic. Thanks for any help in resolving this.

~ Bruce in Hawai'i

Asked by Bruce Wheeler 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wi… (read more)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Asked by EmJay Dubbya 2 weeks ago

Answered by EmJay Dubbya 1 week ago

  • Solved

pages like nytimes.com and onepiecedle.net (wordle clone) break in 126

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background. In Pic1 you can see what the page is supposed to look lik… (read more)

On nytimes.com some page elements are missing like pictures. the onepiecedle page just displays the background.

In Pic1 you can see what the page is supposed to look like, here opened in chrome

In Pic 2 you can see what it looks like in Firefox 126

I tested troubleshoot mode, private window, etp off, private window, hardware accel. on/off, nothing seems to work.

Asked by jan237 1 week ago

Answered by jan237 1 week ago

  • Solved

Google Sheets Cells Turn Black

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will com… (read more)

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will come back but just briefly and back to black. Very annoying as these are shared sheets for my business with other employees. It's not happening in Vivaldi Browser or Edge. I hate Chrome so not even trying it there but guessing it's fine. Seems to just be Firefox all of a sudden. See pic. Help please as I have no clue what's causing this.

Asked by Keith Robinson 2 weeks ago

Answered by Keith Robinson 2 weeks ago

  • Solved

Missing Window?

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the … (read more)

Hey there, I had two windows in firefox open, one of which had a lot of tabs. I was using firefox on my surface pro, and then got up to get a snack. I came back, and the window, which I had been using for some time, was gone. The other window was still open, and firefox had not been closed. I thought I would just open it up by restoring recently closed window, but it was gone. I routinely clear my history, but even tabs that I just had open 5 minutes ago are missing from my history, like I never opened them in the first place. What is going on?

Asked by Carina Elliott 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Why does Firefox stay on the Linkedin page

I'm up to the most current version of Firefox 120.0.1 (64-bit) Windows 11 For this and the last versions over a couple of years whenever I go to; https://www.linkedin.… (read more)

I'm up to the most current version of Firefox

120.0.1 (64-bit) Windows 11

For this and the last versions over a couple of years whenever I go to;

https://www.linkedin.com

Then try to go to any other page like https://nextdoor.com from a bookmark, it stays on linkedin.

If I enter the address by typing it in, it works.

Asked by Mr BO 5 months ago

Answered by Mr BO 2 weeks ago

  • Solved

"Failed to check for updates" et al

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v… (read more)

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

Asked by xheavenlybodiesx 1 month ago

Answered by NoahSUMO 1 month ago

  • Solved

New computer problems

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan… (read more)

I purchased a new computer, was finally able to download Firefox. When I go to use it, frigging Microsoft BING come up. How do I fix it? Thank you for your help. Susan

p.s. I am at work, the new computer is at home., The version of Firefox was downloaded yesterday and the operating system is Windows 11

Asked by Susan Gatewood 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved
  • Locked
  • Archived

How to export bookmarks from Mozilla Account

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to expor… (read more)

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

Asked by Phil's Bookmarks 6 months ago

Answered by cor-el 6 months ago