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Startpage won't open gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefo… (read more)

Firefox will not open Startpage gives "Content Encoding Error" or "cannot decode rawdata" when opening on Firefox. Can open the search engine on Chrome but not on Firefox or Safari.

Asked by firefox.iuekn 2 months ago

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what does it mean browser not supported

duplicate of /questions/1451961 support forum thread. What does it mean browser not supported by the way I don't like reading so that's why I prefer to talk to a custom… (read more)

duplicate of /questions/1451961 support forum thread.

What does it mean browser not supported by the way I don't like reading so that's why I prefer to talk to a customer care representative

Asked by merrill-50 2 months ago

when are they going to fix browser not supported I'm not able to get into my casinos and play whatsoever why

Fix my browser it says unsupported I can't play my casinos my games are nothing not been able to ever since I downloaded Firefox I don't want to go back to Outlook that's… (read more)

Fix my browser it says unsupported I can't play my casinos my games are nothing not been able to ever since I downloaded Firefox I don't want to go back to Outlook that's why I chose Firefox it used to be a good browser I'm having second thoughts

Asked by merrill-50 2 months ago

Can't add saved payment methods, form autofill doesn't work

I recently migrated my Firefox profile from a windows 10 to a windows 11 computer. Everything seems to be working fine except saved payment methods. My cc info appears w… (read more)

I recently migrated my Firefox profile from a windows 10 to a windows 11 computer. Everything seems to be working fine except saved payment methods.

My cc info appears when I go to type in card information on a website, but when I click on it and press enter or tab, it disappears. My saved payment methods in settings appears empty, and the add button doesn't do anything.

What can I do to fix this?

Asked by Jivix 2 months ago

UI Rendering error Windows ARM64

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2 What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with whit… (read more)

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2

What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with white on white text e.g. tab labels, settings page, etc.

What I tried. Uninstalling FF Reinstall FF Refresh settings

None of these fixed the problem for me.


Uninstalled Firefox Reinstall of Firefox

Asked by Ed French 2 months ago

Last reply by TyDraniu 2 months ago

8k 60fps video playback issue

My system specs is as follows i5-12400 32gb DDR4 3200mhz 250GB SSD as main (wd blue NVME) Whenever I play 8k 60fps video on youtube it lags and get massive frame drops… (read more)

My system specs is as follows

i5-12400 32gb DDR4 3200mhz 250GB SSD as main (wd blue NVME)


Whenever I play 8k 60fps video on youtube it lags and get massive frame drops with igpu sitting at 100% usage. With other browsers like chrome and edge it works 100% can play 60fps 8k video without any issue.

Asked by diceair 2 months ago

Last reply by diceair 2 months ago

Print quality

Since 127.0.0 and now with 128.0.0 i am unable to print readable barcodes from the firefox web browser due to the print quality being so poor, (other web browsers print f… (read more)

Since 127.0.0 and now with 128.0.0 i am unable to print readable barcodes from the firefox web browser due to the print quality being so poor, (other web browsers print fine)

Asked by cs810 2 months ago

Firefox mysteriously removed from PC (runnign MS Win 10). Icons remained, but nothing else.

I sat down to use PC running MS Win, my Firefox icons no longer opened Firfox. It seems that Firefox was been removed. Problem is, I didn't remove it, no one else has acc… (read more)

I sat down to use PC running MS Win, my Firefox icons no longer opened Firfox. It seems that Firefox was been removed. Problem is, I didn't remove it, no one else has access to this PC. Is MS Win doing this? Any ideas? (Switching to Linux ASAP).

Asked by cattledog 2 months ago

Once again, Firefox is blocking my ability to go into X (Twitter).

Dear Sir or Madam, Once again, Firefox is blocking my ability to go into X (Twitter). I'm guessing you guys did an update and changed the settings again. PLEASE FIX. Tha… (read more)

Dear Sir or Madam,

Once again, Firefox is blocking my ability to go into X (Twitter). I'm guessing you guys did an update and changed the settings again. PLEASE FIX. Thank you.

Sincerely, Britt

Asked by Britt Park 2 months ago

Last reply by Kiki 2 months ago

Youtube is just buffering

What's with youtube this week? Earlier there were issues with buffering every now and then, which I've read was google to make firefox users change browser to chromium-ba… (read more)

What's with youtube this week? Earlier there were issues with buffering every now and then, which I've read was google to make firefox users change browser to chromium-based one (chromium browsers didn't had buffering problem). But now videos won't even start to play just buffer endlessly. I've read somewhere that youtube changed something on the server side and now third party apps may have problems playing video. I don't have playback issues on vivaldi or chrome but I don't want to switch browser.

Asked by emsi1981 2 months ago

Missing icons on Firefox home

I provide IT support for an 80 year old friend. He uses Windows 7 and Firefox ESR. He has Firefox home as the home page. He had 3 rows of icons showing on Firefox homepag… (read more)

I provide IT support for an 80 year old friend. He uses Windows 7 and Firefox ESR. He has Firefox home as the home page. He had 3 rows of icons showing on Firefox homepage. However today the home page did not show any icons when Firefox was started. Since then about 10 websites have been visited but only 2 show on the home page (Settings Home Shortcuts [for sites saved or visited] is ticked with 3 rows specified. Saved bookmarks are still present as are the saved login credentials.

Any ideas as to why the home page 'lost' all the icons? Why are many of the visited sites not showing on the homepage and how can they be shown? Are there any criteria that apply before a visited website shows on the Firefox homepage?

Thanks for any advice.

Asked by fire19 2 months ago

I get this error message when I try to open an email from WWJ 950 radio Detroit: "This site isn't currently available in the EU"

I'm not sure why I get this message: "This site isn't currently available in the EU", but only on my Windows 11 laptop. I don't get the message on my cell phone; instead … (read more)

I'm not sure why I get this message: "This site isn't currently available in the EU", but only on my Windows 11 laptop. I don't get the message on my cell phone; instead it goes right to the website. They both use Mozilla/Firefox. here's an example: "https://mail.yahoo.com/d/folders/1/messages/AN6WxktugKP1Zo6E-gXQSGxZLg4." Connection button shows that the site is secure. I have not cleared the cookies. When I select any one of the subjects in the email which are usually local news items I get this response: "This site isn't currently available in the EU." Here's an example of one of the items: "https://www.audacy.com/wwjnewsradio/news/local/michigan-man-guilty-of-making-threat-of-msu-stage-act-2?utm_source=WWJ-AM&utm_medium=email&utm_campaign=WWJ-AM%20NEWSLETTER&utm_content=WWJ%20Daily%20Recurring%20Newsletter&mi_u=1655089&mi_ecmp=WWJ%20Daily%20Recurring%20Newsletter."

The problem is I'm not in the EU and it appears that I might be dealing with a tracker but when I scan the computer there is no evidence of that. Is there something else that might be going on?

Asked by terrybradford2001 2 months ago

Firefox browser has stopped opening specific websites

Mozilla Firefox will not open websites for gooutdoors, millets or blacks, or any linked to the 'blacks' group. Their website addresses are all different but there is clea… (read more)

Mozilla Firefox will not open websites for gooutdoors, millets or blacks, or any linked to the 'blacks' group. Their website addresses are all different but there is clearly some association with the group.

No messages, just a blank screen as though continually waiting.

Used to be ok but this issue has been consistent for at least the last two weeks, and there have been no changes to equipment or software in that time.

Have cleared cache and cookies, and restarted the router but makes no difference.

These websites open ok on my phone, which uses google chrome, so specific to firefox. I use norton 360 on both pc and phone and have done for last couple of years with no issue.

Previous post from around 3 years ago show this issue has occurred for other people in the past and no solution provided, where some reported the problem evewntually disappeared on its own with no explanation, but don't think it lasted this long.

Help please.

Asked by brianclarke48 2 months ago

Something is preventing me from using Firefox as my default browser. I can set it as my default browser, but as soon as I close it is no longer my default.

I am able to set Firefox as my default browser, but as soon as I close out, it is no longer the default browser. Another issue I have is that I have a message at the top… (read more)

I am able to set Firefox as my default browser, but as soon as I close out, it is no longer the default browser.

Another issue I have is that I have a message at the top of the Settings page indicating that some other organization is managing Firefox. I have read all the support notes on this problem, but the one the instruction that I think would work is grayed out so I can't change the parameter.

Asked by gz9908 2 months ago

Media keys don't really work

So, I use Fn + F7 which should stop or play the last active audio source. Sometimes it works, sometimes it just refuses to work for one site at time, while the others wo… (read more)

So, I use Fn + F7 which should stop or play the last active audio source.

Sometimes it works, sometimes it just refuses to work for one site at time, while the others work fine. So, for example, I have site x which plays audio, and site y which played audio some time ago, both windows open. Sometimes medias keys work as supposed, sometimes it doesn't work for site x for no apparent reason while it works for site y, or vice versa.

To get it to work, I have to spam it, move the tab around to the front (sometimes it works, it seems it gets priority, but it could be just coincidence) or completely close the tab and open another one with the same site. Whatever's causing this, it seems to be random, but it seems to be caused the most when having multiple tabs that can play audio, but not exclusively.

I just switched to Firefox and I don't really want to switch back, so it'd be great if any assistance is offered. On my last browser this wasn't the case.

This is what I've tried to solve the problem, but didn't work: - Go to about:preferences and turn off and then back on media.hardwaremediakeys.enabled - Open your Firefox settings (about:preferences); Uncheck Control media via keyboard, headset, or virtual interface. It is at the end of the page; Restart Firefox; Check that setting again


Additional information: - Here's the site that causes me trouble the most (this is a YouTube playlist loader for big playlists): https://youtube-playlist-randomizer.bitbucket.io/ - I use Windows 11

Asked by 321093798057623 2 months ago

Last reply by 321093798057623 2 months ago

About.config doesn't work and just searches "about.config" when I enter it in my address bar.

When I enter "about.config" in the address bar, it searches it instead and I can't get to the about.config page. I thought maybe it was the search extension I was using b… (read more)

When I enter "about.config" in the address bar, it searches it instead and I can't get to the about.config page. I thought maybe it was the search extension I was using but when I changed it, the problem persisted. Is there a way to fix this or at least a way to get to the page?

Asked by username_22222222155152653476547u 2 months ago

Last reply by James 2 months ago

Youtube videos randomly skipping and stops playing

Hi, I have a problem with Youtube playback on my machine. Sometimes videos are playing and skipping few seconds, sometimes stopping/hanging and using a lot of CPU (I can … (read more)

Hi, I have a problem with Youtube playback on my machine. Sometimes videos are playing and skipping few seconds, sometimes stopping/hanging and using a lot of CPU (I can hear CPU fan ramping up). It mostly happens when I play videos at 1080p and up. Sometimes video can start playing, then skip few seconds, play few more seconds and hang, sometimes after refresh it works fine, another time it works for like a minute and then again hangs/skips. I had this problem on FF 89, I've updated to 11x, still persisted, now I have FF 125.0.3 (64 bit). Things that i've tried: - enabling/disabling hardware acceleration in FF - enabling/disabling gpu hardware acceleration in Windows - changing some settings in about:config (fe. media.wmf.zero-copy-nv12-texture to false and gfx.direct3d11.reuse-decoder-device to false, and few more) - disabling and deleting addons

PC specs: AMD Ryzen 7 5800X, Asus Tuf X570, GeForce RTX 3070 (latest drivers), Windows 10 22H2

Asked by irocket94 2 months ago

Last reply by Tyler Herr 1 month ago