Firefox Support Forum

Only in FIREFOX, my TITTER safety settings are changed & locked automatically. If I try to change the settings as I desire, I may not be able to do it as it can NOT be changed. I am using FIREFOX for years. I am only encountering this problem recently after I installed a fresh version of FIREFOX.

I have just been forced to use Google Chrome instead of FIREFOX just for this problem. I can NOT change * uncheck either: -Hide sensitive content -Remove blocked and muted accounts Please see the photo & inform me if I could correct this problem so I can use FIREFOX back again. In previous version or via CHROME, I can change these 2 setting as I want, but not the most current version of FIREFOX

White spaces occurring while scrolling the content with virtual scrolling feature. If we can check this issue with inspect mode it will be working properly there is no white spaces occurred. But in default, it won't be work properly. Can you please tell me how to resolve this?

Hello,

I am having a problem with Gmail and its interface.

I am not able to click on any buttons and icons in Gmail because I dont see them or they are unclickable.

I am using Firefox, the latest version. I was trying to log in in Chrome and Explorer and I didnt have any problem wiht Gmail. I have tried to reinstall Firefox, twice and also deleted cache and cookies. It didnt work.

I have tried also look to other similiar topics: https://support.mozilla.org/en-US/questions/1253059 and none of that helped.

The issue seems to be with DRM. Although DRM videos play on other sites like on Amazon Prime Video. I've done everything I could find on the internet as to fix this issue like I've checked and unchcecked play DRM content in the settings and cleared cookies and cache and everything but nothing seems to be fixing the issue. Also, everytime I load Netflix I get a little yellow dialogue box saying installing components please try again. This happens everytime I load Netflix. Now when I click on any video it asks me to install SilverLight, I've installed it already but still it asks me to install it to play the video.

C:\Users\Freedome\AppData\Roaming

in that pat there is a folder called AMozilla  and inside a folder called Afirefox and is full of files

us this imgur link to see screenshots of the content of the folder https://imgur.com/a/V62kKeE

theres also a Mozilla folder in

C:\Users\Freedome\AppData\Roaming

which one is real ?  is it a malware of some sort ?

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM

Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the tap Help and troubleshooting information, I pressed refresh Firefox and the issue didn't happen for almost a week. The crashing is random. In addition it changed my desired search engine from google to yahoo.

Crash Report ID: 76ff87a4-d01e-468b-b1ec-d88c50181112 Signature: IPCError-browser | ShutDownKill Version: 63.0.1

I am on a MacBook Pro

Ever since your last two upgrades to Firefox, I am unable to get to many of my regular sites that are quite legitimate such as PBS, and others. I get blocked from the page with the following message: "Firefox does not trust this site because it uses a certificate that is not valid for (name of site). The certificate is only valid for *.t.en25.com. Error code: SSL_ERROR_BAD_CERT_DOMAIN. The error messages also says that these errors have been reported to help Mozilla identify and block malicious sites." I need to know how to turn this off or at least please send a new update correcting this error. In the meantime I'll be using the Opera Browser which does not have these problems

I got "Secure Connection Failed, The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." message when I go to the site "https://gearup.ed.gov/". I checked my server is set up TLS 1.2

I am using Firefox 62, in my SSLtest, I got "Firefox 62 / Win 7 R Server closed connection" https://www.ssllabs.com/ssltest/analyze.html?d=gearup.ed.gov

Does anyone how to fix that issue? Thanks

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

I was reading an article on Sophos about Firefox and how it is protecting our privacy

https://nakedsecurity.sophos.com/2019/11/27/firefox-gets-tough-on-tracking-tricks-that-sneakily-sap-your-privacy/

In the comments it listed 3 sites to check how unique your browser is: https://www.deviceinfo.me – Device Info https://panopticlick.eff.org – Panopticlick https://amiunique.org – AmIUnique

I have Fingerprinters checked to be blocked but on all these sites it still was able to uniquely ID my browser. I thought I had the options set pretty well to lock it down but it doesn't seem that way. Is something not working right or ???

Thanks

When opening firefox it opens to newtab instead of my homepage which is Yahoo. If I click on the home button it will go to my homepage but I shouldn't have to do that every time. I have cleared the cache and it will work once or twice only then back to the newtab page.

Weather.com radar appears as jumbled blocks in Firefox (Windows 7). Compare to Chrome - see attached screenshots. I've noticed this on more than one computer.

I use an HP G60 with Windows 10 Pro and Firefox 63. A missing coprocessor driver caused it to reject any non-MS or non-HP software. I could run the PortableApps suite from a flash drive, except for Firefox, which couldn't find a profile. I replaced the driver. Now it runs okay but downloaded regular Firefox still wouldn't run for the same reason. I uninstalled with Revo Uninstaller and a search for every possible remainder, reinstalled, and now it works, but all of my settings revert back to default as soon as I close it. This makes it useless to me. It won't keep my start page, download location, privacy preferences, and everything else that I have changed under options.

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Edition, Mac with El Capitan. Thanks, Pieter

Hi,

Firefox does not open. No safe mode, no admin mode. Crash Report window opens every time.

Here's the Crash ID: bp-f980db56-97ed-46dc-a9bd-b743a0181106

Thank you for any suggestions.

Carsten

Since the first Win10 update about a week ago (there have been two in quick succession), pages are sometimes missing individual portions of text or in the case of the Mozilla Help home page and others, almost all of the text.

Links appear to be there but are not visible (the cursor turns to an active cursor when passed over some parts of a page).

Win10 is now at 1903 for Win 64 Firefox is now at 68.0 for 64-bit

I had to use my phone to post this because I cannot post in the Community Support portion of Help.