Showing questions tagged: Show all questions
  • Archived

Crashing, Memory Spikes, Utter Slowness

This has been going on for awhile, I've made posts about similar issues but I have yet to hear anything. My Firefox is "broken" I guess that would be the perfect term for… (read more)

This has been going on for awhile, I've made posts about similar issues but I have yet to hear anything. My Firefox is "broken" I guess that would be the perfect term for, At least my Firefox. I experience slowdowns on all webpages, it crashes, it freezes, I get what seems like an unlimited amount of "Unresponsive scripts" which forces me to use task manager to end the Firefox process because waiting for it to debug itself or letting the script load does nothing at all. Even the great check-able "Do not remind me again box" does nothing, I don't even bother checking the box because if there's another unresponsive script, even though its the same error the notification pops up still.

Firefox's memory usage spikes from 500k-900k all the way to 2million, I have exited Firefox and have also tried to use the task manager to end the process when it spikes because Firefox is unusable when it gets that high. Even though when I completely exit out of the Firefox program and use task manager to end the process, If I start Firefox back up the memory usage will climb back to where it was which is usually around the 1.5mil range then from there it goes to as high as 2.3mil then just crashes on me.

This has been going on for awhile now and nothing seems to be worked on.

Asked by BlooDFalleN 3 years ago

Last reply by BlooDFalleN 3 years ago

  • Archived

Firefox crashes when i press Space to clear text in an email

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clea… (read more)

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

Asked by shadyz 5 years ago

Last reply by shadyz 5 years ago

  • Archived

Baidu Search Update Extension

I never trust, download or install anything related to Russia or China, I don't want those spies get control of my PC. After many years of using FF, I just found somethin… (read more)

I never trust, download or install anything related to Russia or China, I don't want those spies get control of my PC. After many years of using FF, I just found something that shocked me: Baidu Search Update Extension What's this installed with FF installation? Note: I never run Firefox.setup.exe but just extract it using winrar, from "core\browser" remove "features" folder completely then install it. Where can I remove it from install source? Anything related to those Chinese search engines?

Asked by omidsolo 1 year ago

Last reply by James 1 year ago

  • Archived

A program called pc keeper has attached itself to my Mozilla Firefox, and I am no longer able to use it. Even uninstalling and reinstalling is a no fix.

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow … (read more)

Yesterday I discovered a pop-up attached to my Mozilla Firefox, it was essentially a white box, with a grey bar inside, which I dangerously clicked as it would not allow me to close or access my Mozilla. Clicking the box revealed an ad for something call PC Keeper which now also shows in my remembered links as being in a second window. I was forced to shut down my computer to close the Mozilla, making all my links unavailable to me, and ultimately had to uninstall it from my computer. I attempted to reinstall a new version, but, again found this PC Keeper attached to it, it's white window firmly locking everything up, and forcing me again to uninstall the program. Please, find me a way to once more have my Mozilla without this PC Keeper.

Asked by AzizalSaqr 5 years ago

Last reply by jscher2000 5 years ago

  • Solved
  • Archived

How to get settings back? Suddenly EVERYTHING (bookmarks, passwords, addons,..) is gone!

Hi everyone, Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this i… (read more)

Hi everyone,

Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this is NOT the purpose of my message. The problem is that I lost everything in Firefox. All my bookmarks that I cannot live without are gone. ALL. Each and every bookmark is gone. Saved passwords are gone. Addons are gone. Online banking certificate is gone. Also when I click CTRL T to add new tab in same window I get extremely annoying squares (3 lines and each line with 5 squares) which are graphically showing websites I have visited. Please if someone could help me to get everything back, particularly bookmarks are extremely important.

I tried to do three possible tasks but neither of them worked.

TASK ONE:

Usage of about:<wbr>profiles command in address bar but it is reporting error message saying The address isn't valid.

TASK TWO (consisting of multiple steps):

step 1: finding old firefox profiles I could manage to find. I hope they are NOT all otherwise I am in huge trouble. Hopefully something was overlooked and you will see why in upcoming steps.

step 2: clicking Open menu icon on the left hand side of firefox consisting of three horizontal lines and click Open Help Menu icon and then click Troubleshooting Information

step 3: clicking about:profiles in section Application Basics. Here I then added every single profile I am aware of via button Create A New Profile

step 4: for each of profile I got listed, I clicked on Launch profile in new browser and my bookmarks, together with other settings (online banking certificate, saved passwords, addons,...) were NOT ( !!! ) there. In neither of profile. I pray that I overlooked some saved profile...

TASK THREE:

Bookmarks menu\Show All Bookmarks\Import And Backup\Restore. However, In this submenu Restore there is nothing to be restored.

Someone please help me as I really need to get, particularly but not only bookmarks, back.

Waiting extremely anxiously for your reply...

Thank you in advance a billion times!

Asked by SadPerson0 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

How to !!completely!! uninstall corrupt installation? It keeps crashing!

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power… (read more)

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power.

I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion

This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing.

Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro M1000M","vendorID":"0x10de","deviceID":"0x13b1","subsysID":"06e51028","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569}},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Asked by terafox 2 years ago

Answered by terafox 2 years ago

  • Solved
  • Archived

No response when clicking the 9-square grid Google app button.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working.… (read more)

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Asked by jusburself 1 year ago

Answered by jusburself 1 year ago

  • Solved
  • Archived

Problems with latest Firefox versions

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems: 1. At times I get a red screen Fir… (read more)

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems:

1. At times I get a red screen Firefox Critical Error which usually locks up my PC. Sometimes I can free it up with Cntl/Alt/Del, but sometimes I cannot even shut down, have to physically unplug the PC. The screen says to call a phone number for Microsoft support, but this is a 3rd-party company selling software which has somehow compromised Firefox. I reported this before but no one seems to be doing anything about it.

2.Although I have checked Block pop-up windows under Permissions, I now get suspicious pop-up windows the first time I click on many web pages. If I immediately close these, I can then use the page fine. Is there something else I need to do to block these pop-ups?

Asked by Barry Jedrick 1 year ago

Answered by Barry Jedrick 1 year ago

  • Solved
  • Archived

How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (read more)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Asked by IBulti 5 years ago

Answered by cor-el 5 years ago

ALERT !!!!!!!! Firefox needs to be more secure for the add-ons section.

Hi, For the add-ons section, I think all the add-ons should be scanned. ================= it is not my fault that if I download an add-on, it turns out to be a malicious… (read more)

Hi, For the add-ons section, I think all the add-ons should be scanned.

=================

it is not my fault that if I download an add-on, it turns out to be a malicious add-on that executes remote codes. You are telling me: "This is not monitored for security through Mozilla's Recommended Extensions program. Make sure you trust it before installing." How can I trust it if I don't know anything about it?? or if it is new? -Most of people here who are downloading add-ons are normal users like me, not people who understand codes and developing.- Read reviews?? Do I understand from you that some people have to sacrifice for us so the rest can know if it is bad or good add-on? And by the way Reading reviews is not enough, For example Few months ago I downloaded a VPN similar to another one, lots of reviews say it is good, so I used it for maybe 1 month then I disabled it and stopped using it. Today I look at it in the disabled add-ons list, I find this message: "VPN has been disabled due to security or stability issues." I read more information about it, it turned out that it was executing remote codes....... That means I shouldn't even trust reviews!! Nothing happened to my firefox browser, but (it may happen) in the future, because of the already executed remote codes or or maybe those codes stole some information about me,....I don't know, but it may get worse who knows what those executed codes do.....

=============================

Now after I provided my (((important))) suggestion, I need an advice please what should I do now?? Should I now reinstall this browser and clean it and remove all of the history? Or change my passwords in ((every site)) I visited?? or what? Thank You Very Much.

Asked by ­ 1 month ago

Last reply by ­ 4 weeks ago

  • Solved
  • Archived

Refresh did not fix startgo123 hijack

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always end… (read more)

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always ends up with startgo123.com.

If I restart FF with all add-ons disabled, it's OK, but there are NO extensions or add-ons installed that I don't know about. All were installed by me some time ago.

Please help. I am going crazy trying to solve this.

No malware scans find this, no supposed programs to fix it can find it. Where can it be hiding?

Asked by tomtp 3 years ago

Answered by jscher2000 3 years ago

  • Solved
  • Archived

Firefox loads up some page and runs it separately in the background, it continues to run even when I close firefox. Today it loaded by itself before I opened f

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and … (read more)

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and that is the only way to close it but I have to go to processes to close it, it will not close in applications. Today Firefox a page loaded in the background before I opened my FF browser. I have uninstalled and reinstalled Firefox twice to no avail. I have removed all themes - nothing. Please help me fix this, I have used Firefox for years and love it but this latest mess is causing my computer to overload its ram and loading too many temp files.

Asked by Mylosmiles 2 years ago

Answered by Mylosmiles 2 years ago

  • Archived

Vector to malware that leads people to download wrong firefox

I have been battling the malware that redirects webpages. From what I've read, it is caused by leading one to download a fake Firefox and installing it. The following is … (read more)

I have been battling the malware that redirects webpages. From what I've read, it is caused by leading one to download a fake Firefox and installing it. The following is the vector I think led me to do this. It is a .pdf file. The first page is blank. You page to the second page and there is the button to download a manual (this is the one I was looking for). But that button takes you to a fake page telling you to upgrade Firefox. There is now a redirect that warns you not to do this ... but allows you to travel at your own risk. If anyone is going after the culprits, this link will lead you to one of them.

The link: https://malggegerni.files.wordpress.com/2015/10/topcon-gts-300-interface-manual.pdf

In case anyone is interested. I went to the Mozilla site and downloaded and installed Firefox 50.1.0 hoping to fix the problem. So far I don't think it has.

Asked by withglee 3 years ago

Last reply by withglee 3 years ago

  • Archived

fake folders AMozilla Afirefox

C:\Users\Freedome\AppData\Roaming in that pat there is a folder called AMozilla and inside a folder called Afirefox and is full of files us this imgur link to see scree… (read more)

C:\Users\Freedome\AppData\Roaming

in that pat there is a folder called AMozilla  and inside a folder called Afirefox and is full of files

us this imgur link to see screenshots of the content of the folder https://imgur.com/a/V62kKeE


theres also a Mozilla folder in

C:\Users\Freedome\AppData\Roaming

which one is real ?  is it a malware of some sort ?

Asked by sinoda 1 year ago

Last reply by FFus3r 1 year ago

  • Archived

Trojan Horse installed with firefox

I installed Firefox 59.0.2 tonight, and was alerted that a Trojan Horse was installed with the crash installer app. ClamXav's Clam Sentry alerted me—and yes, the definiti… (read more)

I installed Firefox 59.0.2 tonight, and was alerted that a Trojan Horse was installed with the crash installer app. ClamXav's Clam Sentry alerted me—and yes, the definitions are updated daily.

Link to installer: https://download-installer.cdn.mozilla.net/pub/firefox/releases/59.0.2/mac/en-GB/Firefox%2059.0.2.dmg

Is this a new false-positive? Clam Sentry alerted it as a LIVE virus, so it wouldn't allow me to quarantine it—delete only.


I deleted everything, but pulled this from Console:

/Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/crashreporter.icns: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/_CodeSignature: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/crashreporter.ini: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/Resources/English.lproj/MainMenu.nib/classes.nib: OK /Applications/Firefox.app/Contents/MacOS/crashreporter.app/Contents/_CodeSignature/CodeResources: OK

Checking {

   MallocNanoZone = 0;

}

for pattern .*

/Applications/Firefox.app/Contents/Info: Trojan.OSX.Flashback FOUND Live Infections Found: 1 Checking {

   MallocNanoZone = 0;

}

for pattern .*

/Applications/Firefox.app/Contents/Info: Trojan.OSX.Flashback FOUND Live Infections Found: 1

System: OS X 10.9.2

Full download and install of 59.0.2, not an update.

Asked by VanessaKing 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

copy paste

I have tried all the 'fixes' that I found in the forum and nothing works. I must change browsers when I have to do anything that involves copy/paste. How can I permanentl… (read more)

I have tried all the 'fixes' that I found in the forum and nothing works. I must change browsers when I have to do anything that involves copy/paste. How can I permanently allow copy/paste on any web site/ any form/ anything I choose to copy/paste anywhere any time? I thank you for your safety concerns, but I am over 21 and own this computer.

Asked by stumped2 5 years ago

Last reply by stumped2 5 years ago

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  • Archived

How do i get the SecureWebBHO malware out of FIrefox 33.03

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop up… (read more)

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop ups telling me that I need to update my video player, or Java version (my version is current). I checked the "add ons" in the control menu, nothing looks out of place (2 nVidia 3D Vision plugin, one VLC Web plug in, one OpenH264 plug in from Cisco). I fired up IE 11 to see if it had the same issue. It did. When I opened up IE's control menu, and went to "manage add-ons", it showed the SecureWeb BHO from a company called Jelbrus LLC. I disabled it in IE 11, and it is running properly. I have run Windows Defender on a full scan. It says it found 1 item, which it said it deleted. I ran the freeware version of MalwareBytes Anti-Malware. It says it found 2 registry problems, and a PUP (Probably Unwanted Program). Asked it to quarantine the problems. Problem still exists with Firefox, ONLY. My questions are: a) why is it not showing up as an add-on or extension or service? and b) How do I get rid of this?

Kostas

Asked by kkritsilas 5 years ago

Answered by kkritsilas 5 years ago

  • Solved
  • Archived

When Inputting URLs, Firefox Keeps Adding Foreign URL to the Beginning

Okay, this has happened before in the past but now it's happening consistently to the point that there were websites I can't access at all. When I type a URL into Firefox… (read more)

Okay, this has happened before in the past but now it's happening consistently to the point that there were websites I can't access at all.

When I type a URL into Firefox and try to go to that website, Firefox keeps adding an entirely different URL to the front of it so that I can't access the site. For instance. I keep trying to go to http://nanowrimo.org. I type that into the bar but when I hit enter Firefox changes it to http://www.dell.comhttp//nanowrimo.org/.

Obviously that site doesn't exist. Then, if by some miracle I DO get to the site I'm trying to get to, if I hit refresh or try to go to another page on the site the dell url appears at the start and I get the Server Not Found error. I am not using bookmarks. I'm typing these things in by hand. My bookmarks work without any trouble. I tried disabling the fixup that adds www to the front of URLs but that didn't have any effect.

What's going on and how do I stop it?

Asked by Magpie 4 years ago

Answered by jscher2000 4 years ago

  • Archived

PUM.Optional.FireFoxSearchOverride

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like… (read more)

Malware bytes found: PUM.Optional.FireFoxSearchOverride. Also noticed new entry into my saved passwords list dated the same day. An entry that I did not do. Looks like someone hacked Firefox Saved Passwords feature.I have changed all my passwords. Google does not know what this is. Thanks, Brent

Asked by Water8203 4 years ago

Last reply by Water8203 4 years ago