How to get Coupons.com printer software to work with Firefox 3.6.17 on my Mac-Dual 2 GHz IBM Processors IB PowerPc G5 OSX Tiger 10.4.11; ; I've tried many things w/o suce… (read more)
How to get Coupons.com printer software to work with Firefox 3.6.17 on my Mac-Dual 2 GHz IBM Processors IB PowerPc G5 OSX Tiger 10.4.11; ; I've tried many things w/o sucess per coupons.com tech support; Safari 4.1.3 works-Firefox 3.6.17 doesn't work???
I have tried the following suggestions below, including trying to make sure there is no third party software that might cause problems etc., w/o sucess per the coupons.com tech support email below that I received from them on 4-22-2011. Any help-advice-insight on this MacOSX Firefox Coupon-Extreme Coupon Printing Software problem break through would greatly be appreciated by me and I am sure many others in this situation; Thanks very much-God Bless Always-Godspeed Ahead!!!
Dear valued customer,
We are sorry you had trouble installing our coupon printing software. An installation issue occurs when you have successfully completed the installation, but our server is unable to communicate with your Coupon Printer. You might be running third-party software that is blocking communication with our servers, or disabling the browser plugin, or both. When this happens our site cannot detect your installation and you are prompted to download the installer every time you try to print coupons. To diagnose and fix this problem, check these possibilities...
For Mac OS X:
1) Have your browser plugins been disabled?
Check to see that your Coupons, Inc browser plug-in is enabled.
In Safari, click the Safari menu and select "Preferences". Under the "Security" icon, make sure "Enable plug-ins" is checked.
In Firefox, click "Tools" and select "Add-ons". Under the "Plugins" category, make sure "Coupons, Inc. Plugin" is enabled. If it has been disabled, you will be prompted to install continuously until it is.
- To test your printing ability (without hitting print limits on offers you want), visit: http://b.coupons.com/z.asp
2) If your browser plugins were already enabled, then try doing a fresh install of the Coupon Printer.
First uninstall the Coupon Printer by opening the Applications folder in your Macintosh HD. Locate the "Coupons" folder and run the uninstaller within. Once the uninstaller has completed, re-download the installer from the link provided below and run the installation again.
- To re-download the Coupon Printer installer, visit: http://help.coupons.com and click on "Help Me Install"
3) Is this a browser-specific issue?
If neither of the above possibilities fixes the issue in your current browser, try using an alternative web browser. The Coupon Printer is compatible with Firefox and Safari on Mac; however, an environment-specific issue may cause one of these to stop working on your machine. If your problem is occurring on Firefox, then try printing from Safari.
Please address the possibilities described above and let us know if you were able to identify and solve the issue.