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newest firefox won't open

I already have Firefox version 102.7esr (whatever that means), but one of my online accounts required an upgrade in order to access it. So I installed version 109 last ni… (read more)

I already have Firefox version 102.7esr (whatever that means), but one of my online accounts required an upgrade in order to access it. So I installed version 109 last night. It was working fine, I thought, but it won't open this morning. My version 102 is working. Wouldn't 109 automatically replace the older version? Are they competing? How do I get 109 to work again and replace 102?

Asked by lambojane63 3 days ago

FireFox Internet Browser

I am able to login to my account however my "primary password" was breached and changed. I am now unable to login to the browser and use my Bookmarks. You'll know it has… (read more)

I am able to login to my account however my "primary password" was breached and changed. I am now unable to login to the browser and use my Bookmarks.

You'll know it has been breached because I have only used on password since I began using FireFox. As of January 9th, 2023 it has been changed to something new.

How can this "primary password" be removed or reset?

Asked by Daniel Garrido 2 weeks ago

Last reply by Dropa 2 weeks ago

Stopping browser upper right hand popups/popouts?

I've been reading all the information about notifications, but I can't seem to stop the small popouts that slide into sight from the upper right side of the browser page.… (read more)

I've been reading all the information about notifications, but I can't seem to stop the small popouts that slide into sight from the upper right side of the browser page. They appear to be from my gmail repeating whatever latest email has arrived on my page. I've tried so much on the settings page, I am now in the fog of war. Can't see where/what I am supposed to do. This just started 8-10 days ago. I'm not sure what has triggered it, but it's really annoying. Any ideas on how to resolve this? Answers have to be in plain English, please. Thank you.

Asked by mickeynow 1 month ago

Last reply by Dropa 1 month ago

Downloaded image is in Microsoft Edge HTML format

When I download images from some sites, they're in MS Edge HTML format. Is this because the site dictates this, or is Edge somehow interfering in the download process? I'… (read more)

When I download images from some sites, they're in MS Edge HTML format. Is this because the site dictates this, or is Edge somehow interfering in the download process? I've disabled Edge on Startup. Can anyone help?

Asked by DavidMW 1 month ago

Headers & footers are on saved PDF, but don't print

When I save web pages as a PDF with Firefox, headers and footers appear on the saved PDF. However, if I later print the saved PDF, neither the headers nor footers are pr… (read more)

When I save web pages as a PDF with Firefox, headers and footers appear on the saved PDF. However, if I later print the saved PDF, neither the headers nor footers are printed.

I'm currently using Firefox 106.0.5, but inability to get the headers & footers to print from this setup (MacOS Sierra 10.12.6 and a Brother MFC-7460DN printer) has been going on at least 8 months or more and through quite a few Firefox versions. At some prior point the headers and footers did print when I'd saved the PDF with Firefox. I have not changed the MacOS or the printer, so I'm pretty sure something with Firefox changed.

Is there a way I can get the headers and footers to print on PDFs I saved with Firefox using this older computer running MacOS Sierra? This can be important if I need the PDF as proof of payments etc. As mentioned, the headers and footers are visible on the PDFs on my computer but not when I print out those same PDFs.

The headers and footers do print if I've saved PDFs using Safari (12.1.2) on the same older mac computer running Sierra, and with Firefox on a newer mac computer running macOS Big Sur 11.6.1. (both using the same Brother printer mentioned above). So, I would say there doesn't seem to be a problem with a printer setting.

Thank you!

Asked by melswords 2 months ago

Can't create an account for one of my Emails

I'm trying to make a new Firefox Account with an email address I have for school, but it keeps saying that it is invalid. I believe it is because the latter half, instead… (read more)

I'm trying to make a new Firefox Account with an email address I have for school, but it keeps saying that it is invalid. I believe it is because the latter half, instead of being @gmail.com or whatever, is @port*********.org. I tried logging in with another email that had @gmail.com and it worked just fine.

What I'm really asking is: Is there a way around this or is this in vain?

Asked by caelen.minogue 4 months ago

Last reply by Tomatoshadow2 4 months ago

Access Denied You don't have permission to access "http://consumercenter.mysynchrony.com/consumercenter/login/?" on this server. Reference #18.dd32e17.1662249255.1700553f

When I try to check my chevron credit card balance, statements, etc. I just get this message. How do I unblock the chevron website? Access Denied You don't have permissio… (read more)

When I try to check my chevron credit card balance, statements, etc. I just get this message. How do I unblock the chevron website?

Access Denied You don't have permission to access "http://consumercenter.mysynchrony.com/consumercenter/login/?" on this server.

Reference #18.dd32e17.1662249255.1700553f

Asked by dhiguchi 4 months ago

Last reply by cor-el 4 months ago

Disable 2FA

I have disabled 2FA. I want to disable this. I have enable a password (strong). Firefox continues to request authentication via e-mail. Can this please be disabled? … (read more)

I have disabled 2FA. I want to disable this. I have enable a password (strong). Firefox continues to request authentication via e-mail. Can this please be disabled?

Asked by Daniel Garrido 5 months ago

Last reply by cor-el 5 months ago

  • Archived

Can't print selection of web page using Firefox. 'Print Selection Only' option is grayed out.

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier version… (read more)

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier versions but appears to have been a problem with Firefox going back many years. This is the second time I have asked for help in solving this so I would really appreciate a response as I can't find a solution anywhere.

Note that the issue is only a problem when trying to print from a web page using Firefox v91.11. Safari doesn't even offer this option but the option is there and works in Chrome.

Thank you

Asked by drewwilliamson86 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

Can't update Firefox 91 to 102

I've just updated my MacBook Pro from El Capitan to Sierra. Firefox has updated from 78 to 91, but not to 102 which I understand is appropriate for Sierra. I'm still on t… (read more)

I've just updated my MacBook Pro from El Capitan to Sierra. Firefox has updated from 78 to 91, but not to 102 which I understand is appropriate for Sierra. I'm still on the ESR regime but maybe this is no longer appropriate? Please can you advise how I should proceed? Also I've long been unable to print certain online bank statements and I'm hoping that 102 may cure this. I have to use Safari to work round this issue

Asked by DavidMW 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Firefox 102.0.1 update for macOS just killed pinch to zoom.

Worked flawlessly until .0.1 update. Now when I pinch out (or in) nothing happens. I checked about:config for pinch and all the settings seem to be properly in place. … (read more)

Worked flawlessly until .0.1 update. Now when I pinch out (or in) nothing happens. I checked about:config for pinch and all the settings seem to be properly in place.

Asked by gbs 6 months ago

Last reply by gbs 6 months ago

  • Archived

Bookmarks Toolbar vanished

Suddenly my Bookmarks Toolbar vanished from my browser screen. If I click on the Bookmarks Tab I can get the list of the Toolbar as a side bar, but I prefer it to be a h… (read more)

Suddenly my Bookmarks Toolbar vanished from my browser screen. If I click on the Bookmarks Tab I can get the list of the Toolbar as a side bar, but I prefer it to be a horizontal bar always visible. Please tell me how to restore it to its previous state. Thanks!

Asked by aimeetsao 7 months ago

Last reply by cor-el 7 months ago