Firefox Support Forum

I have been running Firefox for a number of years but uninstalled the programme last week as there seemed to be some problems with the system. I then tried to down load the current version. Every time I press the green download tab on the Firefox page a small pop up box at the bottom of the page asks if I want to save the file and when I say yes it then tries to download but then advises that the file can't be downloaded. This has happened about twelve times over the last three days. I am running Windows Vista Home Premium and am having to use Internet Explorer to access the Fire Fox Web Page

I've had a lot of crashes, some just firefox, some the whole computer. In process of migrating to new machine so wasn't overly concerned. But after a restart today, I found I could not get firefox to open at all. After finding the system searching for firefox.com, I checked program files\mozilla firefox and firefox.exe is not there. A search showed it not to be anywhere. Not ready to stop using this machine just yet. Any way to get firefox.exe reloaded without losing all my related stuff??

I was having trouble with AOL and clicked the AOL specific update for Firefox. Now I have the AOL version of Firefox. I do not want this version of Firefox but I don't know how to restore the previous version without losing all of my stored data, i.e. bookmarks. My biggest problem with this version is that every time I open a new tab the AOL homepage appears. I have changed my default homepage back to google but AOL still opens with every new tab. Any help is greatly appreciated.

I download and install firefox, I use it, I turn off computer. I come back hours later I cannot use icon to launch firefox it no longer works....what is happening? How can I fix it?

Have tried both installing Java 8, unistalling it and a version of Java 7 uppd. 67 that doesn´t seem to exist, but still is there... I´ve tried restarting my computer, activating plug in for Java 8, but I still get the message that I Need a plug-in to be able to show content.

Using MacBook Pro, 15", early 2008, 2.4G Intel core 2 duo, 4G ram. Software update asks to update Firefox 34.0 beta7 every day. If I update, it just asks me to do it again. It has done this through the last several Beta updates. It's a bit disconcerting, since the updates are supposedly for security and stability. Let me put the question in another way: how many times do I have to ignore the update request before it quits asking? This is all causing me to regret making Firefox my default browser, especially since Safari has been improved so much.

i am so pissed off to Mozilla Firefox. i updated my aurora to version 35.oa2something and then BOOM! turned into a Blue Firefox! i said F@CK YEAH, its cool and nice! but then i realized that everything was deleted. F@CKING DELETED! Never before an update deleted everything i have saved in my browser..... Bookmarks, passwords, usernames, add-ons..... F@CKING EVERYTHING!

WHY DON' T YOU ALERT SOMEONE ABOUT DELETING AND CHANGINGS ON THE F@CKING BROWSER? DO YOU KNOW HOW MANY I HAD SAVED ON/IN/AT AURORA? I F@CKING HATE YOU RIGHT NOW.

IF THERE IS NO SOLUTION ABOUT MY PROBLEM, I AM DELETING FIREFOX.

Что мне делать если я являюсь Вашим страстным поклонником и хотел бы установить Ваш браузер, но у меня нет компьютера а только айфон и айпад? Денег чтобы купить что-либо подходящее тоже нет.

I initially installed FireFox because supposedly it allows me to run Sky Go which sadly Chrome no longer does. When I did so, I thought it would be wise to allow it to import my bookmarks etc. However, since I was not able to run Sky Go, they suggested that I unistall FireFox and reinstall it without any imports, this I have now tried twice without success to do; hence this question. All help gratefully received and greatly appreciated.

We'll soon be using a core program in are organization that works better on Firefox than in IE. However, We are at a point where Java 7u67 is the supported version of Java. Having installed Mozilla Firefox v.33.1.1 I find that it is rejecting Java 7u67 for security reasons. Is there a way to allow the use of 7.67 with our core application?

i have tried over and over to update my flashplayer but it wont update,i have goe to the adobe site and downloaded it several times but it still says im not up to date. im on linux cinnamon mint 17

I have dealt with this for years. I have "reset" Firefox numerous times, I have uninstalled Adobe Flash and reinstalled version 16.0.0.235. After I uninstalled and updated it ran for a while but I am back to the "Flash is busy" message. The only way I can go on is to stop the plug in, or disable it, but of course then I have no video. I installed "Videowithoutflash" (I think that was the name of it listed with Firefox extension and highly reviewed, and it all ran fine for about a day. But then the next day no videos would play unless I enabled flash, and then it soon starts crashing again. This is a problem for years now. I have been through many forums trying to find an answer, nothing works, or if it does not for long. Is there not some way to get rid of Adobe Flash and play videos? Are there any browsers that don't use flash for viewing videos? Help! Thanks in advance Bill

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my bookmarks? I am not happy with the deletion of my bookmarks. Am I tough out of luck or is there some magical way to restore the bookmarks that the update removed? Help!!! Thank you, Nadine

Lately when Firefox upgrades, it resets my home page to some Mozilla start page. Why did you start stepping on my settings for upgrades? I use my own bookmark file and wikipedia and my home page(s) and DO NOT want to have to reset that.

These problems started when upgraded to version 36. Each time there were newer upgrades while still in version 36, for example; when I check for a newer version in Help/About/check for updates, there have been 4 sub-upgrades 36.0.1, 36.0.2, 36.0.3, 36.0.4.

When I was asked to restart after it downloaded the upgrades, it closes my browser and then about 30 seconds later, the crash reporter comes up. This never happened before and is getting to be a concern at this point.

Under Customize Firefox there are tools or features that i installed to try, then uninstalled them but the icons for them are still listed. How can I get rid of them?

Additionally, I cannot create new bookmarks, nor is a history created (or my old history shown) when I navigate to pages. I have the .jsonlz4 file that I want to use as the backup (as per several other answered questions), but I cannot figure out how to solve this problem. Please help.