Showing questions tagged: Show all questions

Firefox constantly crashing on specific web pages

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which … (read more)

Firefox crashes whenever I go onto a certain web page such as a few parts of the discord website and some YouTube videos. I have tried nearly everything I can find which is somewhat similar to the issue I am having. I tried disabling WebGL, tweaking security.sandbox.content.level, reinstalling, checking my add-ons, and rebooting my macbook (macOS 10.13.6). The same thing happens on safari, but not chrome.

The crash reason stated is: EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Here are the crash reports: bp-e8779820-e621-4739-a43e-e392a0210505 bp-29a6f662-0f4c-44d4-afbd-5e5900210505 bp-9ce6f8a8-6ddf-4771-824e-f94280210505

Asked by gavin 3 days ago

Last reply by gavin 1 day ago

Always crashes when accessing online banking

My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my onlin… (read more)

My Mozilla occasionally crashes on various websites but this is rarely a big deal and is usually restored without further problem. However, when trying to access my online banking (Co-operative and Smile) it crashes repeatedly after a few seconds, making these sites unusable. Anyone got any ideas why this specific site is a problem and how to overcome it?

My cookie cache is erased every time firefox closes and I only have Ecosia as an Add on. My security setting was strict but I changed it to standard. This had no effect. I'm not very familiar with Linux so a simple explanation would be appreciated!

Thanks in advance

P.S; The crash reports fail to submit. I don't know if this is related.

Asked by leicestergreensteve 1 month ago

Last reply by leicestergreensteve 5 days ago

Firefox webpage issue

When I use the following website, https://www.supercheapauto.com.au/ , some of the features do not work with Firefox. For example, if you move the cursor to the Brands he… (read more)

When I use the following website, https://www.supercheapauto.com.au/ , some of the features do not work with Firefox.

For example, if you move the cursor to the Brands heading, it shows a drop down list, but if you move the cursor towards the list in any direction, the list disappears (I have attached a screenshot showing the drop down list). The same problem also occurs when you put the cursor onto the On Sale and Services headings as they also display a drop down list.

I have tried running Firefox in Safe Mode (Troubleshoot Mode) but they still don't work.

I have also tried using Chrome and Edge and these functions work okay so any ideas what I need to do to the Firefox settings/options to get these functions to work?

Thanks.

Asked by Hawkeye 6 days ago

Last reply by Hawkeye 4 days ago

Regular crashes started recently - Bug 1706429

I've been getting a lot of crashes on a website I'm developing - for example bp-b1597aaa-c596-4641-ad9b-a9dea0210503 . It's at the stage now where every time I open the s… (read more)

I've been getting a lot of crashes on a website I'm developing - for example bp-b1597aaa-c596-4641-ad9b-a9dea0210503 . It's at the stage now where every time I open the site (or a clone of it) it crashes.

This appears to be reported at https://bugzilla.mozilla.org/show_bug.cgi?id=1706429 but has severity and priority of P3, perhaps based on 39 reports when the ticket was raised. But there are now 614 of them: https://crash-stats.mozilla.org/signature/?product=Firefox&signature=js%3A%3Afrontend%3A%3AGeneralParser%3CT%3E%3A%3AprimaryExpr&date=%3E%3D2021-04-27T17%3A01%3A00.000Z&date=%3C2021-05-04T17%3A01%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_columns=startup_crash&_sort=-date&page=1#reports

This is really annoying because I'm having to do my website development in Chrome.

Asked by hugh.gibson 3 days ago

Last reply by hugh.gibson 2 days ago

Firefox keeps crashing; provided here are crash codes.

Firefox keeps crashing; here are crash IDs: Crash ID: bp-70b39439-c1f8-4de1-ae47-2a5160210430 Crash ID: bp-93d76cd2-ba07-4f63-81b4-460c40210121 I try shift+firefox to get… (read more)

Firefox keeps crashing; here are crash IDs:

Crash ID: bp-70b39439-c1f8-4de1-ae47-2a5160210430 Crash ID: bp-93d76cd2-ba07-4f63-81b4-460c40210121

I try shift+firefox to get into "refresh"; it crashes then too. Version of Windows 10 is 1909.

Does anyone know what may be happening?

Asked by josephlourenco 2 days ago

Last reply by josephlourenco 23 hours ago

Address bar bugged

I've been a long time Firefox user since around 2005 and have always enjoyed Firefox until now. This issue has been ongoing for over a year though. I never would have tho… (read more)

I've been a long time Firefox user since around 2005 and have always enjoyed Firefox until now. This issue has been ongoing for over a year though. I never would have thought that a simple task as entering a web address in the address bar and hitting enter would become so difficult, though for a while now this seems to be the case and to the point to where I'm considering not bothering with the Firefox browser anymore. I do enjoy where Firefox is now in current development and the way it looks as well the great performance. However, when basic functionality such as typing in a web address and hitting enter becomes difficult all the aforementioned positives become less and less relevant. It seemed to all start when development came to redesign the appearance of the UI, not sure what version. Basically, what I come to experience now roughly 90 percent of the time I type a web address in the address bar and hit enter is the browser does nothing. Sometimes it takes 5 to 6 tries with having to put the mouse courser back into the address bar and hitting enter multiple times before the browser decides it want's to go the website. Same issue occurs when opening a bookmark in another tab, switch to the tab and the site isn't loaded, have to hit enter multiple times before the web address will begin to load. Seems also that any setting regarding tabs background loading isn't present anymore in the settings either. Same issue will occur when selecting a favorite that comes up while typing in the address bar.

Recently I had reinstalled my entire operating system and was hopeful that this issue would be resolved by doing so with a fresh install of Firefox too, though the issue is still present.

I have no add-ons or themes that modify the address bar, nor any search add-ons. In fact, this issue occurs with no add-ons installed at all. The only thing I can think currently is that it is an issue and or bug of some kind within the search and or address bar settings current design.

My settings here are attached as images.

Asked by Jack0027 1 day ago

Last reply by Jack0027 10 hours ago

Auto update Mac Standard Accounts

All our users are running MacOS Catalina with standard accounts. How can I get Firefox to auto update without having to give standard users the Admin password to finish t… (read more)

All our users are running MacOS Catalina with standard accounts. How can I get Firefox to auto update without having to give standard users the Admin password to finish the install? Thanks in advance.

Asked by kvnbrn61 3 days ago

Last reply by kvnbrn61 2 days ago

WidevineCdm crashes on Firefox 78.10 (Mac OS)

WidevinCdm crashes. I have submitted multiple crash reports but not sure if any went through. There was no pop-up window or any field to describe the problem like what th… (read more)

WidevinCdm crashes. I have submitted multiple crash reports but not sure if any went through. There was no pop-up window or any field to describe the problem like what the 'Learn more..' link says when the crash occurs.


I have already seen other reports of this problem (e.g. https://support.mozilla.org/en-US/questions/1334218 )


Crash seen on:

Firefox 78.10.0 Mac OS 10.9.5 (Can't upgrade further on existing HW)


I don't like the recommendation on the above URL to install an older version of Firefox. We never tell anyone to go back to old versions of our SW if the bug is created by the new version. For me, the crashes started right AFTER I upgraded Firefox to 78.10.0. I was watching CBS shows. So the crash has a definite connection to the Firefox upgrade. I haven't changed anything else on my MacBook. I had no problem watching the shows on previous versions of Firefox.

To reproduce the crash, try to watch a "free" CBS show ( e.g. https://www.cbs.com/shows/fbi/ ). No subscription needed for a few episodes available for free.

Asked by khufia-ffmoz 5 days ago

Last reply by khufia-ffmoz 2 days ago

bookmarks / history not functional (unknown cause)

I must have done something wrong here, although I don't think so. this is a follow up, i think, to my other long discussion here: https://support.mozilla.org/en-US/quest… (read more)

I must have done something wrong here, although I don't think so. this is a follow up, i think, to my other long discussion here:

https://support.mozilla.org/en-US/questions/1334596

I followed almost everything here: https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional

restarting everything did not work. but I do a lot of restoring config files (sqllite, json, etc...) by copying and pasting in the win explorer system. is that possibly the cause of this? I even re-installed FF, but the corporate peoples' attempt at massive control of the world is getting in the way I think. I know how to re-create the sqlLite files, which I will do now. but my question really is: could I have done something wrong by messing around with these files? I really didn't do much. images attached show more. thanks.

Adam

Asked by Adam 5 days ago

Last reply by Adam 5 days ago

UI freeze when opening bookmarks or history from library menu in Firefox 89/90

Hi! Been test driving Proton and quite liking it, but on both FF 89 and 90 im running into issue where opening bookmarks or history via library menu freezes browser ui. R… (read more)

Hi!

Been test driving Proton and quite liking it, but on both FF 89 and 90 im running into issue where opening bookmarks or history via library menu freezes browser ui. Restoring and maximizing window restores the functionality again until next time i try to access said menus. After restoring and maximizing it seems like all the actions i've tried happen at once. See video https://imgur.com/a/8f2tl0l. I have roughly 100 bookmarks, so that shouldn't be an issue.

This happens also on completely fresh install without any backups and new profile. As soon as I import my bookmarks or even bookmark couple new, random sites without restoring old bookmarks, this problem begins manifesting itself.

I've tried troubleshooting mode and that helps, but im still sure what causes the issue as just disabling hardware acceleration does not help and I have no other themes or extensions active atm. Just in case I've also tried updating graphics drivers to no avail.

Stable FF does not display such issue.

Asked by twofort 3 days ago

Last reply by twofort 3 days ago

revjet.lendingtree.com error

Today, on AOL, after I send an e-mail a message comes up that says," An error occurred during a connection to revjet.lendingtree.com." Firefox can't load. What has happe… (read more)

Today, on AOL, after I send an e-mail a message comes up that says," An error occurred during a connection to revjet.lendingtree.com." Firefox can't load. What has happened? I logged into my AOL account through Microsoft Edge and a similar message came up. When I used my outlook account, there was no such error message after sending an e-mail. Can anyone explain what might be happening?

Asked by RedFrog 3 days ago

Last reply by RedFrog 2 days ago

firefox 88 too slow

After migrating from Firefox 87 to 88.0.1 under linux-64 (debian 10), the browser became very slow. Typing has a delay of 2-3 seconds between end of type and appearence o… (read more)

After migrating from Firefox 87 to 88.0.1 under linux-64 (debian 10), the browser became very slow. Typing has a delay of 2-3 seconds between end of type and appearence on screen. Same for loading pages. Migrating back to firefox 87 is a nuisance since part of the setup is lost and mozilla keeps insisting daily to switch to firefox 88. The articles in "Fix slowness" do not seem to help.

Any suggestion?

Asked by mario.natiello 1 day ago

Last reply by mario.natiello 1 day ago

Firefox Crashing when starting up today 7.5.21

Firefox caused a Blue Screen on my windows 7 PC today. I was able to restart my PC but when I try to open Firefox I get an error message to stay that the "application h… (read more)

Firefox caused a Blue Screen on my windows 7 PC today. I was able to restart my PC but when I try to open Firefox I get an error message to stay that the "application had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash." I have restarted my PC twice but still cannot get Firefox to open. I have Firefox 88 - but unsure if there has been a recent update to this. Firefox is set to automatically update. I am now using Chrome to do this. Can anyone tell me what may have caused this? Do I need to uninstall Firefox and Reinstall it? What is the correct way to reinstall it under my same account? I would appreciate some help. Thanks.

Asked by Roann 1 day ago

Last reply by Roann 1 day ago

Firefox stops working occasionally

Hello, this is a basic question however nugging me all the time. About 2 months ago I switched from using Chrome to Mozilla. However about once every 2 days my Mozilla f… (read more)

Hello,

this is a basic question however nugging me all the time. About 2 months ago I switched from using Chrome to Mozilla. However about once every 2 days my Mozilla freeze for about 20 sec and not responding. It is not about the amount of tabs/windows I am working on, it happens quite randomly. I do have gaming laptop with lots of CPU and RAM if you may ask. Is there any way to get rid of occasional crashing? Any IT hack much appreciated :)

Regards

Asked by rafallifesoldier 1 day ago

Last reply by rafallifesoldier 17 hours ago

Firefox on macOS 11.2.3 (20D91) enters dark-mode, but won't leave.

Hello altogether. I sat up my MacBook to automatically enter light or dark mode. Firefox enters dark mode as expected but won't leave. Even if I restart the MacBook the n… (read more)

Hello altogether. I sat up my MacBook to automatically enter light or dark mode. Firefox enters dark mode as expected but won't leave. Even if I restart the MacBook the next day, while the system boots with light mode enabled, Firefox will remain in dark mode.

To change this temporarily, I have to open the macOS settings and enable light mode. Firefox now change to light mode and stays in light mode, even if I again re-enable the automatic changing in the macOS settings.

Later those days, Firefox enters dark mode as expected but won't leave, like described before.

Is this a known bug? Anything else I can try?

Thanks for reading, looking forward to a possible solution.

Asked by plausibel 1 week ago

Last reply by plausibel 7 hours ago

Some websites display Text out of alignment?

For the last few versions of FF (currently on 88.0.1 (64-bit) OSX Big Sur) certain websites display text incorrectly where the text is bold and each character is offset w… (read more)

For the last few versions of FF (currently on 88.0.1 (64-bit) OSX Big Sur) certain websites display text incorrectly where the text is bold and each character is offset with the next one (see attached Images).

It only seems to happen to certain websites and happens both within my web based email and on standard websites - but only some of them.

I've attached a photo of the issue in my webmail - I'm viewing an email sent to me using mailchimp, but even this is inconsistent as other emails using mailchimp are fine. And as I said before it happens on websites too (examples attached).

I have this issue on my 2020 iMac and my 2020 M1 MacBook Air but not on my 2019 iMac. All 3 are running latest version of FF and all synced to my FF account and have all the same settings. Attached photo of plugins/extensions installed too.

Please help me fix this it's so frustrating!

Thanks

Asked by edstudios 12 hours ago

Last reply by edstudios 3 minutes ago

Too much disk access by inactive Firefox... with FR 88.0 64b and Win 7 SP1

Hello, First: Sorry about my English, I use an automatic translator I need your help ! I recently installed an SSD on my PC and I see that two of the processes of Firef… (read more)

Hello, First: Sorry about my English, I use an automatic translator

I need your help !

I recently installed an SSD on my PC and I see that two of the processes of Firefox makes thousands of accesses (1 proc has max Read and 1 proc has max Write on Taskmgr !) on this disk in a few minutes.

With Procmon, I got the list of these accesses becoming annoying with an SSD : these are mostly accesses on the "customDestinations-md" and on the installation directory of Firefox (moreover under x86 while I am in 64b) "C:\Program Files (x86)\Mozilla Firefox". Even without ongoing browse.

Why are they doing this and are they really mandatory ?

I specify that I do not have a virus or malware in activity and that the option to store "recently opened programs in the Start menu" is unchecked.

How can I stop this mess other than by changing from Firefox to another browser ??? Please help ! Regards Dom

Asked by domino59b 6 days ago

Last reply by domino59b 5 days ago

Can't stream HD videos on Amazon Prime Video on Firefox browser!

Hello, is it me or are more people having issues with streaming HD videos on Amazon Prime Video on Firefox? Strangely, while some titles can be streamed in HD, it is imp… (read more)

Hello, is it me or are more people having issues with streaming HD videos on Amazon Prime Video on Firefox? Strangely, while some titles can be streamed in HD, it is impossible for other titles. However, it works perfectly fine on Chrome!

I have the DRM enabled and everything (otherwise it wouldn't play anything) and yet the issue persists. I also contacted Amazon support and they basically said they'll forward this (whatever).

I'm sure it is a browser issue since I can stream the same title in HD on other browser. I am so angry since I use this browser as the default and this isn't the first time I've encountered this dumb issue either!

Asked by aura98 4 days ago

Last reply by aura98 4 days ago

Have to click twice on tabs, and menu

Hi, I have a ubuntu 20.04 machine, that I just installed. The installation came with firefox on it, no extensions. When I open my browser, it's normal to start with, but… (read more)

Hi, I have a ubuntu 20.04 machine, that I just installed. The installation came with firefox on it, no extensions.

When I open my browser, it's normal to start with, but then after a little bit, I need to click tabs twice for me to go to the page. It then sometimes go away for a few minutes, and then comes back.

Sometimes, it's just my mouse that triggers this behavior, but other times, it is both mouse and touchpad. This is not a problem that occurs when using other browsers or programs on my computer.

If I start firefox in safe mode, it's back to normal for a few minutes, but then the issue starts again.

Also, if I click "settings" in the top right, it quickly appears and disappears, making it really hard to access the settings

Asked by sejsbo 5 days ago