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Unable to open Firefox or Firefox Profile Manager

When using my computer today Firefox began not working, I would open it though clicking or running as admin, and it would open then Immediately crash, I've attempted to d… (read more)

When using my computer today Firefox began not working, I would open it though clicking or running as admin, and it would open then Immediately crash, I've attempted to delete the profile files to force it to create a new one, I've attempted to use backups to see if it would fix, I've refreshed my Firefox account using another pc logged into my account in Firefox. Ive attempted to use the "firefox.exe -P" command to force the profile to open but that instantly closes like the browser, and at this point im out of ideas on what it could be. Any suggestions or solutions?

Asked by fledglingjones 5 hours ago

Last reply by cor-el 13 minutes ago

Can't use Netflix: Error Code F7702-1290

Hello! I can't use Netflix on my old Windows 7 machine. I'm sure my computer can handle the transcode but just in case - it runs an i3-2330M with 6GB of RAM. When I hove… (read more)

Hello!

I can't use Netflix on my old Windows 7 machine. I'm sure my computer can handle the transcode but just in case - it runs an i3-2330M with 6GB of RAM. When I hover over a title, I can see the preview but when I click it, I end up with an error message. I run the latest Firefox version and have also restarted to check if it works but alas, to no avail.

I have attached an image below. Also, just in case, I have done the adjustments to Firefox's configuration from here.

All help would be appreciated!

PS. Not sure if this helps, but Firefox couldn't play Spotify either! When I open the web Spotify player, I can see my playlists and such, but when I click on any song/album/playlists's play button, it doesn't respond at all! I have resorted to using the app, but am mentioning just in case if it helps figure out the problem/for other users having the same trouble as me.

Asked by hanos 2 days ago

Last reply by cor-el 2 hours ago

mozilla firefox crashes when opening live session on visual studio code

Using live server on visual studio code (127:0:0.1:80). The minute i click it, pop up with mozilla crash report shows up. Not sure as to why it is happening. Live server … (read more)

Using live server on visual studio code (127:0:0.1:80). The minute i click it, pop up with mozilla crash report shows up. Not sure as to why it is happening. Live server settings has been done accordingly. it would be of great help if this is sorted.

Asked by preethraoobley 7 hours ago

Last reply by FredMcD 3 hours ago

"The connection has timed out" error message fix

Hello Community, I would like to start by sharing this screenshot with you as it help gain a better picture with the below info : https://snipboard.io/9z1FVU.jpg I tried … (read more)

Hello Community,

I would like to start by sharing this screenshot with you as it help gain a better picture with the below info : https://snipboard.io/9z1FVU.jpg

I tried to access this URL (on my computer using Mozilla browser): torproject.org but after quite some time to load I got the error message in the screenshot.

I tried to access the same URL on my phone through the Mozilla app and it worked.

I have experienced the "The connection has timed out" with other websites as well.

Two questions.

1) Since I want to download Tor on my computer, how can I get it to even open up this webpage?

2) How can I prevent future "The connection has timed out" error messages?

I am looking forward to your assistance.

Thank you

Asked by Eholic 7 hours ago

Last reply by FredMcD 3 hours ago

FireFox crash with DuckDuck Go Maps

When I click in a result after a search for an adress using DuckDuck Go in FireFox the browser quit thenself for a second, with a entire black screen, and returns. This i… (read more)

When I click in a result after a search for an adress using DuckDuck Go in FireFox the browser quit thenself for a second, with a entire black screen, and returns. This issue not occurr in Goolge Maps.

Version FireFox: 84.0.2 Windows 10

Asked by Roberto 7 hours ago

Last reply by FredMcD 3 hours ago

Clicking on a link does not connect 25% of the time

About 25% of the time when I click on a link in YouTube or other places, or open in a new tab, the new tab appears but there is no "hourglass" to say it is processing. I… (read more)

About 25% of the time when I click on a link in YouTube or other places, or open in a new tab, the new tab appears but there is no "hourglass" to say it is processing. If I close the tab and do it again it works and there is an hourglass and then it completes. I think it started with 84.01 but got better on 84.0.2 but still happens maybe 10% of the time. Thanks

Asked by carversmith 6 hours ago

Last reply by FredMcD 3 hours ago

Randomly log out from sites

Hello everyone! I recently had a problem while using the firefox browser. Sometimes I automatically/randomly log out on sites where I was logged in. This can be a Google … (read more)

Hello everyone! I recently had a problem while using the firefox browser. Sometimes I automatically/randomly log out on sites where I was logged in. This can be a Google account, Twitter or other sites. This has never happened before. I am using the latest version of the browser for windows and for android. Once in a while I delete my browsing history, but I never delete logins, cookies or cache. What could be the problem? Thanks in advance for your help!

Asked by timmeow 11 hours ago

Last reply by FredMcD 10 hours ago

Firefoy refresh

I have refreshed my Firefox, because it was slow. In the description was written: Firefox will save these items: Bookmarks Browsing and download history Passwo… (read more)

I have refreshed my Firefox, because it was slow.

In the description was written: Firefox will save these items:

   Bookmarks
   Browsing and download history
   Passwords
   Cookies
   Web form auto-fill information
   Personal dictionary 

Ok. It's fine. But after refreshing the Firefox how can I restore these elements?

Please send me a step by step instruction, without referring the webpage, because I have read it and it is not clear for me.

Where is my older profile? Where is my new profile? How can I move the elements from the older profile to the new profile?

Thanks a lot: Mihaly

Asked by suranyi.mihaly 14 hours ago

Last reply by FredMcD 12 hours ago

Firefox 84.0.2 not playing embedded Youtube videos.

Getting errors messages like; An error occurred. Please try again later. (Playback ID: esTXxYqBr25ETVYS) Tried resetting FF, clearing cache and cookies etc. to no avail.… (read more)

Getting errors messages like;

An error occurred. Please try again later. (Playback ID: esTXxYqBr25ETVYS)

Tried resetting FF, clearing cache and cookies etc. to no avail.

This started about a week ago.

Youtube webpage is working properly, just embedded videos are fubar.

Grrrrrrrrrrrrrr

Asked by audio_downunder 2 days ago

Last reply by FredMcD 16 hours ago

Faded leftover "burns" after using firefox

I have noticed that after using Firefox for a while when I close it the trace is left of the page I been watching or working in. Mainly it is visible through transparent … (read more)

I have noticed that after using Firefox for a while when I close it the trace is left of the page I been watching or working in. Mainly it is visible through transparent windows (visibility stays after the Firefox window has been closed) and when the desktop background is changed to a dark blueish colour I can clearly see the faded Firefox page. Restarting PC changes nothing, the faded trace stays. It clears out after not using Firefox for a quite while. I really enjoy and prefer using Firefox to other browsers but this problem has been annoying me for a some time already. Any suggestions for fixes ?

Asked by Kobayashi.Kenji92 1 day ago

Last reply by cor-el 16 hours ago

Firefox crashing constantly and incredibly unstable

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes… (read more)

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).

Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)

Not sure what info you need in order to help, but here is some of the crash report from the latest one today.

Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

UHD Graphics 630 (Mobile) (0x3e9b)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4

Processor Notes

processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

Asked by elliotlandes 2 days ago

Last reply by FredMcD 1 day ago

Firefox constantly crashing

I am busy doing my schoolwork and firefox keeps on crashing, namely by over-using the CPU on my laptop too much. I have tried numerous routes, such as reducing the number… (read more)

I am busy doing my schoolwork and firefox keeps on crashing, namely by over-using the CPU on my laptop too much. I have tried numerous routes, such as reducing the number of browser extensions, using one of the certified performance-boosting add-ons to reduce CPU usage, I even tried limiting my tabs to a maximum of 10, all of them have failed to improve performance. This is not even mentioning the browser-induced bluescreen I just got a few minutes before writing this.

Asked by JamesTDG 22 hours ago

Last reply by FredMcD 20 hours ago

Upon start up Firefox (ver 84.0.2) will use 100% of my HDD for 45 to 60 minutes

Upon start up Firefox (ver 84.0.2) will use 100% of my HDD for 45 to 60 minutes, freezing my PC for that entire time. This also happens when I start Firefox in safemode,… (read more)

Upon start up Firefox (ver 84.0.2) will use 100% of my HDD for 45 to 60 minutes, freezing my PC for that entire time. This also happens when I start Firefox in safemode, and when I start my PC in safemode with networking. I have cleared the cache, I have deleted each extension, I have even deleted each and every bookmark. I have deleted, redownloaded, and reinstalled the latest version of Firefox. I have even done a full reinstall of Windows 10. My HDD is less than two months old, and shows no errors when scanned. This problem does occur with other browsers, but not for the same length of time, Chrome will use 100% of my HDD for one minute, tops. Once Firefox stops doing whatever it is doing to my HDD after an hour or so, it will run in the background using 0% of my Disk. Through all of this, the Memory use goes no higher than 18%, and CPU no higher than 45% for a few seconds.

If I open a second tab in Firefox, or a separate instance of Firefox, it does not use the HDD very much at all.

If I close all Firefox instances and then reopen a new one, it will, again bog down my HDD for about an hour.

The unacceptable solution I've come up with is to open Firefox immediately after turning on my PC and to leave it running in the background for that entire time.

Asked by Scarecrow237 23 hours ago

Last reply by jscher2000 22 hours ago

Broken firefox browser appearing

Hi there, Occasionally (every half hour or so) I will notice there are two Firefox browsers open (I use nightly), one which I am using and another that fills half the scr… (read more)

Hi there,

Occasionally (every half hour or so) I will notice there are two Firefox browsers open (I use nightly), one which I am using and another that fills half the screen but is stuck as if it were trying to load up. It cannot be closed or minimized unless the 'Firefox has crashed' message pops up, I was wondering if this is an issue faced before and can be fixed or something new?

Thanks

Asked by BigAlf0110 1 day ago

Last reply by FredMcD 1 day ago

Error message: A copy of Firefox is already open. But no other copy is open.

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below. cd ~/Libr… (read more)

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below.

cd ~/Library/Application\ Support/Firefox/Profiles/
ls -l

drwx------@ 41 abababab staff 1312 Jan 15 13:38 0kr25gzy.default-release drwx------@ 71 abababab staff 2272 Jan 15 13:20 8638osoq.default-1513387167461 drwx------@ 37 abababab staff 1184 Jan 16 13:57 k8u9jknd.default-release-1

I use Firefox as my business email and all was working fine until I upgraded Firefox using my Safari browser and created another login profile based on my personal email. That's when the error 'a copy is already open' began. To solve it, I did the above and had two profiles a 'default' and a 'default-release'. I believe I deleted the 'default', and the problem remained. Then I tried a reinstall, and I suppose that's the 'default-release-1' profile, but I really have no idea. The problem for me is that I need to import bookmarks, the business email account linked to Firefox and Host Gator, and all my LinkedIn, MailerLite stuff. I do not want to lose all this and just do a clean reinstall. However, now because I can't open any version of Firefox, I have no way to access the business emails, etc, so I can't recover the Firefox account linked to this business email and get all this stuff back. And I don't know which of the above three profiles I need to delete to get it all working again. Please help!!!

Asked by skskknox 5 days ago

Last reply by manuscripts 1 day ago

Firefox crashes Windows OS

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no … (read more)

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no blue screen).

These seem related to the audio and video interactions with the host system - streaming musinc online (siriusxm.com) or engaging in graphic intensive activities. This supposition propmpt me to perform few hardware tests - memory, GPU, audio card,etc. Everything checks out fine with the basic test and diagnostic tools I've used.

The worse system crashes have happened while on the https://buckhill.com/tubing-2/snow-tubing/ wesbite trying to purchase passes. Along the way for signing the waiver, the site brings up a graphical pad for capturing the guest's signature using the mouse. Several attempts have ended with horrendous system crashes (I had to locate the hardware reset button on my system, which took a while), never in the same spot in the process. Similar issues have happened on my wife's laptop (Windows 10 OS) while using Firefox on this site. I had to use a different browser to complete this purchase, for both my kids sanity and my system health. (for whomever is interested in troubleshooting this site, just follow the prompts and add guests - the purchase step is the very last one).

I should mention that Firefox' own crash page (about:crashes) shows no sign of any crashes. Other times, the Firefox window just dissappears without any warning, and no traces of crash information in Firefox nor OS event system. My system is configured to save a memory minidump in the event of crashes - there were none.

In this context, I could be wrong, but narrowed the culprit down to Firefox itself. In my opinion, whatever Firefox is doing to bypass OS basic protection mechanisms (and let's be honest - on Windows these can be better) and cause such hard failures are a dangerous vulnerability that should be investigated.

Any ideas and suggestions on diagnosing this or what to capture for aiding with troubleshooting, are appreciated.

Asked by Dan 4 days ago

Last reply by FredMcD 1 day ago

specific audio files arent playing properly on firefox

i've been having specific issues with firefox with audio files, seen in example on some specific websites where audio will refuse to play. this is not the case on other b… (read more)

i've been having specific issues with firefox with audio files, seen in example on some specific websites where audio will refuse to play. this is not the case on other browsers on my computer, where files will play perfectly fine.

i've found this is the case on both the osu! website (the popup audio player will appear at the end of the site, audio unplaying) and the bandcamp website (bandcamp player attempts to load audio, shows loading screen, then skips to the next track). i've only experienced this not happening on soundcloud, although there are probably more examples out there for both working / not working cases. does anyone know a fix?

Asked by acmel 1 day ago

Last reply by jonzn4SUSE 1 day ago