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  • Archived

Disable 2FA

I have disabled 2FA. I want to disable this. I have enable a password (strong). Firefox continues to request authentication via e-mail. Can this please be disabled? … (read more)

I have disabled 2FA. I want to disable this. I have enable a password (strong). Firefox continues to request authentication via e-mail. Can this please be disabled?

Asked by Daniel Garrido 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Browser under Remote Control

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools). Wha… (read more)

I keep getting this: URL is highlighted red/grey stripes. The robot head icon is now in the URL box and it says "Browser is under remote control (reason Dev Tools).

What is it? how do I get rid of it?

Asked by klg61 1 year ago

Last reply by cor-el 1 year ago

  • Archived

deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (read more)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

Asked by donovangregg 1 year ago

Last reply by Paul 1 year ago

  • Archived

Youtube videos stutter, lag, or freeze when putting them on 1080p/720 60fps.

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a vide… (read more)

Hello there to anyone who can help me with this problem that I'm having right now. Yesterday while watching and going through the videos on youtube, while watching a video, it suddenly started to lag and not move as smoothly much as before when I have on a higher quality like in 1080p 60fps or 720p60fps.

This has happen to me a couple times before when I couldn't find a way to fix it like when my my laptop was acting stupid and was resetting itself and showing a blue screen when it happen and had someone help me take it to the store and have it fixed and the reset my laptop or something and had to go redownload Firefox and I think the problem stopped working.


Yesterday and today I tried searching and looking up how to fix this and find answers that tell me to go to the about:config and change somethings to false or true whatever and it still has this problem. I hope changing it to whatever doesn't mess it up anything even more.

I thought I had to go update Windows or something since recently a couple of times the youtube videos get stuttery and not move as smoothly at times. I can't remember much this one but I either just close Firefox to hopefully that it goes back to normal or I have to update Windows to restart my laptop and it works and it goes back to normal.

But this time when I did all that and I try to update Windows from my laptop it was doing what it does updating installing or downloading yesterday. The problem is still there and the videos on youtube are still stuttering. And I try to see if there were more things to update there was nothing there and says its up to date.

I linked a video that has a 60fps option on a another browser Microsoft Edge to see if it works from there and video when putting it on 60fps works fine there. So this must be a Firefox problem or something.

So if anyone can help me with this problem. Please tell if there's anything else I can do to get these videos on youtube to work on Firefox in 60fps and hopefully can try to easily fix this and hope its nothing complicated to do. Or if there is a bug or something that's making these videos stuttering and everything please try to fix this problem that's going with me right now. Cause i don't want to have to deal with problem I had before again forever and/or if its permanent.

Hopefully maybe the next update for Firefox might fix this problem I have from these youtube videos, but I don't know. Whenever an update for Firefox happens sometimes, the videos on youtube start to stutter and not move as smoothly with putting it on 60fps and have this problem again.

Thank you if anyone has the time to look at this and hopefully someone can get me the answer to finally fix these videos that are freezing stuttering and stuff there.

Asked by buggasep17 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

Facebook Container

Firefox displays an icon for Facebook Container on my website's newsletter's form's email entry box. The more info states: "Allow Facebook to track you here? This site c… (read more)

Firefox displays an icon for Facebook Container on my website's newsletter's form's email entry box. The more info states: "Allow Facebook to track you here?

This site can share your email address with Facebook, which allows Facebook to track you. Use a service like Firefox Relay to hide your real email address."

How do I get rid of this icon/service for Firefox Relay? It stops some people from signing up for my newsletter.

I do not display social media icons and do not offer social media sharing options except for a Pin It button for Pinterest on my website: https://www.scrapish.com/.

Asked by epps81 1 year ago

Last reply by wakjiraadula6158 1 year ago

  • Archived

Following Google search links results in blank tab with nothing at all in Inspector

I have this strange issue that cropped up within the past couple of months, without any known configuration or behaviour change. When I have Google set as the search eng… (read more)

I have this strange issue that cropped up within the past couple of months, without any known configuration or behaviour change. When I have Google set as the search engine in Firefox (FF) for macOS (various versions, including the latest 90.0.2 at time of writing), at a certain point after FF has been running (ie not immediately, but say within the hour) clicking on Google search results link results in a blank tab with literally nothing at all in the Inspector > Network or > Console etc for that tab. Copying the Google URI from the address bar and pasting it into another fresh tab in FF also results in the same problem. Copying the same Google URI into Chrome or any other browser, on the same OS at the same time, does not result in any problem (page loads fine).

I have tried all of the following, and none have made any immediate or long term difference:

  • Disabling all addons at the time of the problem
  • Performing a FF reset
  • Uninstalling and re-installing FF
  • Logging into Google in FF
  • Logging our of Google in FF
  • Logging into FF with a FF account
  • Logging out of any FF account
  • Tweaking a couple of about:config settings relating to FF domain stove-piping, since the problem started roughly around the time that was released
  • Building an entirely new PC (previous was macOS 11.4.x and 11.5 on Intel; current is macOS 11.5 on Apple Silicon) and building an entire new user profile from scratch, with all apps incl FF freshly installed
  • Using a different search engine (DuckDuckGo works fine, consistently, but when I change it back to Google the same problem starts up again after a while - eg within the hour)

This just feels like a bug (like nothing at all displayed in any part of the Inspector after a new tab is loaded with a Google link) but if that's true then

  1. I can't be the only person in the world seeing this; and
  2. It's surprising that it has persisted across a number of FF versions over a couple of months

I'm really keen to see this resolved because I do need to be able to use Google for search, and I do *want* to be able to continue to use FF (although this is unfortunately a significant head-wind to actually being able to continue doing so).

Asked by paul375 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Instagram crashes on firefox

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on ot… (read more)

Instagram crashes on firefox every few days, happens when reading posts or watching stories (no new content is loading during crash). Happens only on firefox, never on other websites. Happen every few days, when I press reload the website after crash, it works temporarily, but it may happen after some days. My network is good enough.

using 91.0 (64bit) firefox, macOS Big Sur 11.5.1, both latest version

tried delete cookies and history, turn off hardware acceleration. I didn't install any extra extensions.

feel angry everytime crash, didn't manage to submit crash report, just do it now, not sure how it could help though

https://crash-stats.mozilla.org/report/index/a2005fd4-b2b7-4a01-b23d-aa5620210813 https://crash-stats.mozilla.org/report/index/4bcc784f-60a1-443d-8eae-2e7390210813 https://crash-stats.mozilla.org/report/index/9e2a3f31-43c9-4121-9d4e-1786b0210813 https://crash-stats.mozilla.org/report/index/373d5c78-66fc-4fbb-937b-d81780210813

feel sad because i know it would crash again after some days. What can I do?

Asked by ls3x1wqvl5 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Blocked site

Hello I am using Firefox 90.0.2 on Windows 10. It is impossible for me to connect to the website http://www.minresco.com/ Something is blocking it. It is not my… (read more)

Hello

I am using Firefox 90.0.2 on Windows 10.

It is impossible for me to connect to the website

    http://www.minresco.com/

Something is blocking it. It is not my ISP (I checked with them; they suggested that either Firefox or antivirus software is doing this).

How do I tell if Firefox is doing the blocking, and how do I remove the block if it is?

Thanks,


Kurt

Asked by Kurt 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Connection lost

I cannot save items in my WordPress website anymore. This is a new problem that started this week. As far as I know there have been no software changes on the website. … (read more)

I cannot save items in my WordPress website anymore. This is a new problem that started this week. As far as I know there have been no software changes on the website. When I try to save anything now I get this error after I get the error in the attached image.

Secure Connection Failed

An error occurred during a connection to omitted for privacy.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Asked by jbwkjc 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF started display popup ad messages in lower right area of browser screen

Been a continuous user of FF since the beginning. Recently (most recent few weeks) FF has started issuing popup notices in the lower right hand portion of the browser sc… (read more)

Been a continuous user of FF since the beginning. Recently (most recent few weeks) FF has started issuing popup notices in the lower right hand portion of the browser screen. These only occur when FF is loaded and active. How can I tell which, if any, extensions might be responsible so I can resolve and stop these annoying messages? I've tried trying to determine how and why myself without success. Any suggestions - thank you.

Asked by R.Mariotti 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No option to present a tab in Google Meet on Firefox

Firefox Version: 90.0.2 (64-bit) Steps to reproduce: I joined a Google meet meeting. I clicked on the present button. The only options I get are "Your entire screen" an… (read more)

Firefox Version: 90.0.2 (64-bit)

Steps to reproduce:

I joined a Google meet meeting. I clicked on the present button. The only options I get are "Your entire screen" and "A window", there is no option to present "a tab".


Expected results: In other browsers like chrome, edge, there is an option to present only a tab. There should be one in firefox as well. It is very important.

Asked by khushmanaggarwal2003 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox Browser

I can no longer log into my vudu.com account using my Firefox Browser, can this be fixed, or do I have to use Edge now? There are other websites that I could never log in… (read more)

I can no longer log into my vudu.com account using my Firefox Browser, can this be fixed, or do I have to use Edge now? There are other websites that I could never log into with Firefox, but I consider those sites that I don't have to use, but I have a movie library on vudu.com, I pretty much have to use vudu.com. I never had a problem logging into vudu.com before, it has to be one of the last couple of Firefox updates.

Asked by Roxey56 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

TOO MANY UPDATES, PRACTICALLY NO ACCESS TO GMAIL, LIMITED ACCESS TO WEBSITES

I've been wanting to write for years about all the almost daily updates of FIREFOX that cannot be necessary! If I do not see a decline in the updates within a short peri… (read more)

I've been wanting to write for years about all the almost daily updates of FIREFOX that cannot be necessary! If I do not see a decline in the updates within a short period, I will remove FIREFOX from all my devices and use only CHROME. It is getting more and more frequent that I must use Chrome anyway or not be able to access the intended website.

Also, you removed the Gmail option from your home page and I must jump through hoops to get to gmail. If I check gmail 5 times a day, I must go through 6-7 steps to log in each time and it get very tedious. With Chrome, I click gmail and voila, I'm there. No signing in, password, and captcha.

FIREFOX is beginning to be too much of a burden. Either stop your obtrusive updates. give me an easy sign with Gmail, and make Firefox a browser with which I access ALL sites or I will just stop using FF altogether.

p.s. I am not alone. Many, many friends and family have already cut the cords with FF and I'm next. (not that you care, I'm sure)

Asked by mailtopc7 1 year ago

Last reply by Terry 1 year ago

  • Archived

Upon clicking on a link on a webpage, it moves to another location without opening the link

Sometimes, after the last major Firefox upgrade, upon clicking on a link on webpages, immediately, the link moves to another location on the webpage without opening the l… (read more)

Sometimes, after the last major Firefox upgrade, upon clicking on a link on webpages, immediately, the link moves to another location on the webpage without opening the link. I then have to move my mouse to "chase" the link and then when clicked on again, it does not move and the link opens.

I would like to have this issue fixed.

Asked by Wayne Carpenter 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Primary password requested multiple times as of recently

Hi, as of a couple months ago, Firefox has started asking for the primary password multiple times. It used to only do it once when it syncs after startup. But now I somet… (read more)

Hi, as of a couple months ago, Firefox has started asking for the primary password multiple times. It used to only do it once when it syncs after startup. But now I sometimes get the popup for the primary password multiple times. I haven't figured out a way to reproduce since it seems to randomly pop up, even when I'm not actively doing something in the browser. I believe this started happening after an update but I can't pin down the actual onset of this problem so I'm not sure. Does anyone else experience the same thing?

Asked by l.fischer 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

I keep getting "Unable to connect" error despite BEING connected

Started today, I click on links, bookmarks or type in a URL and I get the Unable to connect page. Sometimes if I refresh a number of times it loads, sometimes not. Other … (read more)

Started today, I click on links, bookmarks or type in a URL and I get the Unable to connect page. Sometimes if I refresh a number of times it loads, sometimes not. Other websites will connect, opening the same address in Chrome works with no issues. My internet is connected and working fine this is something going on with Firefox. Not sure what or how as I haven't changed settings at all either.

Asked by gwencreighton 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't delete specific website data on Firefox.

Greetings, There is a webpage about gmail account recovery in the uk that keeps showing up pin my browser when I go to type in something for google. This says has a red… (read more)

Greetings,

There is a webpage about gmail account recovery in the uk that keeps showing up pin my browser when I go to type in something for google. This says has a red slash through the little lock. I have deleted history, reinstalled Firefox, cleared cache, but this site keeps appearing. It doesn't seem to show up in bookmarks. If the site loads, it doesn't have a little blue star next to the site address! I tried to block the site, but Firefox only has an addon to block the site.

Any ideas how to get rid of this website info?

I read someone's post suggesting there is a cache somewhere, but I'm not sure where to delete that info.

Please and Thank you. :)

/Saturn

Asked by Sat 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crash with screen restart. Crash report: bp-327e0d0f-9ca0-4b07-a29b-cecb80210809

Recently I noticed my firefox crash with the screen restart frequently atleast once a day. Below is the crash report number: bp-327e0d0f-9ca0-4b07-a29b-cecb80210809 … (read more)

Recently I noticed my firefox crash with the screen restart frequently atleast once a day. Below is the crash report number:

bp-327e0d0f-9ca0-4b07-a29b-cecb80210809

Asked by vsivanisan 1 year ago

Last reply by cor-el 1 year ago