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Why is Firefox not re-writing recovery.jsonlz4 file?

I am running Firefox 65.0.2 in Windows 7 Professional 32-bit. It is 8:16PM on 03/18/2019. The recovery files have timestamps: 03/05/2019 03:09 PM 2,049,220… (read more)

I am running Firefox 65.0.2 in Windows 7 Professional 32-bit. It is 8:16PM on 03/18/2019. The recovery files have timestamps:

    03/05/2019  03:09 PM         2,049,220 previous.jsonlz4
    03/14/2019  09:36 AM         2,124,762 recovery.baklz4
    03/14/2019  09:37 AM         2,124,716 recovery.jsonlz4

Why is Firefox not writing a new file when I open or close a tab? Is there anything I can do right now do get diagnostics on this problem? I believe that tomorrow I may be installing Windows patches and have to reboot, and restarting Firefox will lose all diagnostic data. Thanks.

Asked by bsfinkel 1 year ago

Last reply by bsfinkel 1 year ago

  • Archived

Ever since ffx 65.* 2-4 firefox process hangs on termination and then crashreporter starts after minute

Same issue as question 1250811. I can start firefox in safemode, and just let the front page load and then close. This will, 100% of times, close a few firefox processes,… (read more)

Same issue as question 1250811.

I can start firefox in safemode, and just let the front page load and then close. This will, 100% of times, close a few firefox processes, but the master process and a few child processes hang...with 12-25% load (according to sysinternals process explorer), for about a minute.

Then the crash-reporter shows up to tell me it ffx crashed.

Asked by TQ 1 year ago

Last reply by TQ 1 year ago

  • Archived

Firefox crashes and does not shut down when closed

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked) When browser is reop… (read more)

Windows 10, Firefox 66.0.1 crashes and does not shut down when closed, with these 2 error messages: 1) Mozilla Crash Reporter (all boxes are checked)

When browser is reopened another error message appears: 2) Close Firefox: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

This appears even after a long delay before restarting Firefox. I have gone through the suggested list of fixes, with no effect.

Crash reports THIS YEAR, older ones date to Feb 2018 : There has been ZERO contact from Mozilla about these reports. bp-a7bc6424-38eb-4584-989e-7d1f80190324 3/24/2019, 12:48 PM View bp-3d058cea-c9e6-475e-bcf3-181390190324 3/24/2019, 12:34 PM View bp-ea5e178b-b5ac-4dcd-9f54-482180190324 3/24/2019, 12:04 PM View bp-df4ec509-cd35-4781-892a-956260190324 3/24/2019, 11:20 AM View bp-68f73f30-afcc-4a4d-905d-d04ae0190324 3/24/2019, 11:08 AM View bp-f2c2eb46-48c5-4c19-b8e1-c8b290190321 3/20/2019, 9:01 PM View bp-ceeb9796-5c8e-49c2-b3d5-842710190317 3/17/2019, 2:21 PM View bp-0229454e-ff31-4c2e-b8b5-ff61e0190317 3/17/2019, 12:53 PM View bp-3c0749fc-5ae3-4270-8caa-f4cc50190316 3/16/2019, 1:27 PM View bp-e6bae4ff-162f-43b4-8c95-add040190316 3/16/2019, 1:15 PM View bp-1af67eef-dd20-41c2-a9ab-20dc30190316 3/16/2019, 10:37 AM View bp-cac7dcac-6905-4047-8168-903df0190316 3/16/2019, 10:21 AM View bp-7ef55f1a-c112-4274-bd5c-e583b0190315 3/14/2019, 9:32 PM View bp-b001c84b-0af8-40b7-9f03-aef040190314 3/14/2019, 6:19 PM View bp-f4ff9526-b972-42a0-8ed5-056780190314 3/14/2019, 7:36 AM View bp-d4ba761f-2b95-4d4e-8d34-ff6fb0190312 3/12/2019, 6:24 AM View bp-e49763df-0553-4add-8663-d6fcd0190311 3/11/2019, 5:20 PM View bp-9fd42285-e5b7-4e4d-840b-527350190311 3/11/2019, 4:56 PM View bp-8573242f-583e-44a9-be8d-abfa90190303 3/2/2019, 7:06 PM View bp-21beab5b-544f-4dea-842f-f26260190301 2/28/2019, 10:38 PM View bp-182b3e0c-04d4-40f5-94ca-1f5a90190301 2/28/2019, 10:08 PM View bp-72db14ff-0ff5-48b8-bb01-e803e0190227 2/26/2019, 7:58 PM View bp-5d905533-7f25-4041-bb20-3602a0190225 2/25/2019, 8:11 AM View bp-b2a6161b-df17-4c92-bd8a-1df390190225 2/25/2019, 8:10 AM View bp-0ac7a875-0eae-4cad-9705-951390190224 2/24/2019, 11:21 AM View bp-ee153af5-da1c-4685-93c4-ab2fa0190223 2/23/2019, 5:55 PM View bp-bd6abde9-a9dd-4364-853c-293390190223 2/23/2019, 5:47 PM View bp-50b03a98-f076-4658-9b56-9326d0190223 2/23/2019, 2:09 PM View bp-b6de254f-259a-4e0e-a64a-24f400190221 2/20/2019, 9:52 PM View bp-1bc0c1a9-4925-4fdf-82e1-2c8fa0190219 2/18/2019, 7:13 PM View bp-6289dca9-bde1-455f-96e9-c84270190217 2/17/2019, 5:29 PM View bp-d3654e50-580b-4455-8faa-9426f0190217 2/17/2019, 4:00 PM View bp-13fa38b6-5ea2-46d5-bd6d-99a880190217 2/17/2019, 3:42 PM View bp-7e975766-9366-43b4-88f0-755ea0190217 2/17/2019, 3:32 PM View bp-10366729-cfa4-4d68-8217-5474f0190217 2/17/2019, 3:27 PM View bp-a44507a2-db63-4571-9800-897c00190217 2/17/2019, 3:23 PM View bp-8e0d3faa-aae2-432b-aca6-afb8b0190217 2/16/2019, 8:31 PM View bp-5605cad2-4bf3-4a75-87fb-fe99f0190216 2/16/2019, 10:48 AM View bp-93d9cb58-669d-4a98-b9f1-ffec50190216 2/15/2019, 10:26 PM View bp-9f763578-dad2-4440-9fc5-2cc3c0190216 2/15/2019, 10:15 PM View bp-ede2137c-6802-416b-9d73-aa5530190216 2/15/2019, 10:15 PM View bp-f0a095e6-4f1c-455d-a15d-31e480190216 2/15/2019, 10:15 PM View bp-9c772a93-0e7c-4e2e-b4f7-e18d30190216 2/15/2019, 10:15 PM View bp-612f308e-4b69-4d4f-b898-d402a0190216 2/15/2019, 10:15 PM View bp-953e7d65-7058-4146-9914-d2ea10190216 2/15/2019, 10:15 PM View bp-fce3816d-8c0d-4f95-81d1-e1b790190216 2/15/2019, 10:15 PM View bp-65ca84ba-c216-4826-a59d-a1dcc0190216 2/15/2019, 10:15 PM View bp-cab01958-987e-4c50-9734-bd2fe0190216 2/15/2019, 10:15 PM View bp-19cbf0f3-37f4-4010-9e4d-c65490190216 2/15/2019, 10:13 PM View bp-b34453c8-f9fa-4616-ae6f-228be0190209 2/9/2019, 3:45 PM View bp-4f30ece9-de33-4de2-8117-cc7be0190207 2/7/2019, 12:28 AM

Asked by subi10 1 year ago

Last reply by TC Harp 1 year ago

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  • Archived

Firefox 65 shows crash AFTER it's completely shutdown

Version 65 is working fine, but every time I shut it down, the crash notice comes up AFTER the last process closes. In other words, the crash shows up when no Firefox pr… (read more)

Version 65 is working fine, but every time I shut it down, the crash notice comes up AFTER the last process closes. In other words, the crash shows up when no Firefox processes are running (as displayed by Process Explorer). Other than that, everything is just fine, but this message is just annoying. One other thing: If I manually kill the last process, the crash message does NOT show up. As I said, nothing bad is happening, but this is annoying.

Asked by luckystarr 1 year ago

Answered by philipp 1 year ago

  • Solved
  • Archived

Firefox crashes on close

Hi Support! My problem is that Firefox always crashes on close. After closing, a FF background process appears. It disappears after 1-2 minutes, and the FF crash dialog a… (read more)

Hi Support!

My problem is that Firefox always crashes on close. After closing, a FF background process appears. It disappears after 1-2 minutes, and the FF crash dialog appears. This happens: - in both regular and Safe mode - if I have done multiple things in multiple tabs, and close FF after two days - if I open FF and immediately close it without doing anything else. - always on close, no exceptions

I always submit the crash reports. Here are the last 19 reports bp-24498cb8-6234-4c42-9b36-1897a0190226 2/26/2019, 9:42 AM bp-9caf973a-98a8-4f70-9c6c-f31580190226 2/26/2019, 9:40 AM bp-c2cd7ddd-d897-4761-ab15-692500190226 2/26/2019, 9:38 AM bp-ec2978c4-501f-4c71-948a-562540190226 2/26/2019, 9:32 AM bp-b0f5d58f-49c6-4f19-96ad-88f0e0190220 2/20/2019, 2:26 PM bp-f4b594b3-e02f-47c4-88b1-0179e0190214 2/14/2019, 8:45 AM bp-3bea99d3-a3fb-4a30-b4b2-e2cf90190213 2/12/2019, 7:03 PM bp-4fb1c888-d623-4fa2-bd8e-8c43c0190212 2/12/2019, 10:50 AM bp-6a4e9d4f-d03b-45f9-a345-50a5c0190212 2/12/2019, 9:34 AM bp-8d875f21-e49f-4fa7-9b6d-c8bc70190211 2/11/2019, 1:27 PM bp-535805d1-8a87-44de-9561-9adfe0181007 10/6/2018, 8:13 PM bp-319c2c7d-87b1-4486-9780-ba6a22151217 12/17/2015, 5:30 PM bp-30a1820f-8bd2-4f68-bd84-980c32151008 10/8/2015, 1:58 PM bp-536ee48a-a5ec-484a-8d29-54f8d0190226 2/26/2019, 9:43 AM bp-c85d9946-376b-4f18-a9d4-264920190226 2/26/2019, 9:43 AM bp-6f95a0b4-660e-4471-bcea-87ffc0190226 2/26/2019, 9:43 AM bp-aa26380d-3af9-4fb3-a717-543690190226 2/26/2019, 9:43 AM bp-d1a26e29-4806-493a-b72f-108ff0190226 2/26/2019, 9:43 AM bp-9ec3d7a7-484a-4cf4-9923-c69bd0190226 2/26/2019, 9:43 AM

Computer information: Dell XPS 8700 8 GB RAM 700 GB free hard drive space Windows 10 fully updated Bitdefender Total Security

Extensions: Blur Adblock+ NoScript

Plugins: OpenH264 Video Codec Widevine Content Decryption Module Shockwave Flash 32.0 r0

Thanks, John B.

Asked by JohnB12 1 year ago

Answered by philipp 1 year ago

  • Archived

Firefox crashes on exit

Firefox started to crash on exit a month ago. I cleared the cache, tried safe mode and disabled hardware acceleration. Any help available? Here are some reported crash … (read more)

Firefox started to crash on exit a month ago. I cleared the cache, tried safe mode and disabled hardware acceleration. Any help available?

Here are some reported crash IDs.

bp-94545d24-7bbc-4735-93c0-862e20190307

bp-3ccbdbaf-991b-4aff-b61a-db0d60190307

bp-b2b0edeb-7b45-48d9-bf32-236e80190307

bp-a68b79b5-7e51-4e15-b120-727800190305

bp-0f170419-e6a9-40db-b177-102ff0190302

bp-2dd98637-fa5c-4a11-bde0-88fd20190302

bp-3b069b5a-0c00-40d7-9b92-b87f70190302

bp-11023664-d1ea-4422-84b2-37a5f0190302

bp-e68745cd-2f5a-4169-accd-9fe1b0190214

bp-1a4cb9bc-afd4-43de-bdd4-7cbf90190214

Asked by LarkinVB 1 year ago

Last reply by LarkinVB 1 year ago