Firefox Support Forum

hi i have a .... to me ... big problem.

firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away.

firefox just crashes before its had a chance. downloaded new and same thing happens. a crash report comes up but i can't get the report written before its gone.

installed new version of mozilla. still persists

so i followed the prompts form here, "You should copy the Report IDs for submitted crash reports (they start with bp-) to your support question in the Community Support forum."

and i get this, Crash ID: bp-74f92cba-0ebf-43ba-a7bc-2a1871171126

can you help me pls. thnx brian

Possible coincidence, but suspicious! Re: Firefox 81 [from the 100s of ‘hits’ I see here now, likely a Ffx bug]

Written from wife’s PC since mine is now crippled. I upgraded to Firefox 81 on my own PC, reluctantly, for “security” fixes, NOT for the big new feature I don’t want. Last night I downloaded v. 81 then closed Ffx and shut down the PC late at night. (It runs Win 7 with all the relevant updates I know.)

Today after booting, it showed my normal desktop. But my email app (located on D: drive) would not open either from shortcut or from Programs menu. Same for all the other apps I tried to open, even on C: drive, including ms_Office. Almost any app would bring up “server execution failed.”

Now, after a few hours on “Sleep” then reopening: --Nothing but a black screen (w/cursor) for 5-10 minutes anyway; --Later a plain blue screen, in small type on lower right: “Windows 7 build [no.] / “This copy … not genuine” –although it came installed, straight from Dell!

I hope mozilla can help cure this in its paralyzed state – and get me back to v. 80.0.1 that worked!

Since upgrading Windows 10 to latest 1809 Firefox has started to crash tabs when I go to e.g. Youtube, but even it will crash when I go to support.mozilla.org. So right now I'm using Chrome to even write to support question.

I have tried several things like: turning off addons turn off flash entirely reinstall nvidia drivers

None of it does something. At first I thought it has something to do with video but Twitch works, while Youtube doesn't, nor does Netflix. And some websites such as this support website doesn't work either without crashing the tab.

I've submitted the crash report and it can be found here https://crash-stats.mozilla.com/report/index/721551db-732a-4017-bfca-b291f0190211