• Solved

Blue Square at the tip of the mousecursor

I noticed today that there's a small blue cube appears at the tip of the mousecursor inside a firefox window , I guess it's some keyboard shortcut I accidentally activate… (read more)

I noticed today that there's a small blue cube appears at the tip of the mousecursor inside a firefox window , I guess it's some keyboard shortcut I accidentally activated but can't find any info on where to disable

Asked by peter851 2 months ago

Answered by peter851 2 months ago

Picture-in-picture videos in YouTube

Hello! I have tried every recommendation I have found to stop the very annoying picture in picture feature in YouTube: 1. Unchecking the Enable picture-in-picture video … (read more)

Hello!

I have tried every recommendation I have found to stop the very annoying picture in picture feature in YouTube: 1. Unchecking the Enable picture-in-picture video controls option on the Firefox settings 2. Typing about:config in the address bar and press Enter, searching for "media.videocontrols.picture-in-picture.enabled" and setting it to false.

When I am watching a video on a play list and I want to get out of it and I press the back arrow on the browser tab, I get the annoying pop PIP video. Is there a way to totally disable this PIP feature?

Thanks

Asked by rubenbe75 2 months ago

Last reply by cor-el 2 months ago

Open previous windows and tabs

Hello. I want to check the box for "Open previous windows and tabs," but it is grayed out so I cannot check it. Why is this not available to me? Please fix for me. … (read more)

Hello. I want to check the box for "Open previous windows and tabs," but it is grayed out so I cannot check it. Why is this not available to me? Please fix for me.

Asked by janetlee0224 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Red marks on the browser.

Hi guys, I am trying to use Mozilla, but whenever I opened it on my desktop, I saw red marks on every words. This is irritating me, is there any solution for this issue? … (read more)

Hi guys, I am trying to use Mozilla, but whenever I opened it on my desktop, I saw red marks on every words. This is irritating me, is there any solution for this issue? I tried deleted my browser too. Thanks.

Asked by amelia.hansley1 2 months ago

Last reply by cor-el 2 months ago

Checked the wrong box and now I can't delete items

I was working on a work site and every time I wanted to delete an item a pop up would appear asking if I wanted to confirm deleting. I was tired of confirming and there w… (read more)

I was working on a work site and every time I wanted to delete an item a pop up would appear asking if I wanted to confirm deleting. I was tired of confirming and there was a box offering to stop the pop up. I clicked it and now I can not delete anything. I checked settings and added the site to allow popups that did not help. How do I fix this?

Asked by Breanna Kaiser 2 months ago

Google Sign-in Rerouting

Firefox keeps rerouting any attempt to be brought to the google sign-in page, sending me to https://support.google.com/accounts/answer/32050?hl=en . Even on the page itse… (read more)

Firefox keeps rerouting any attempt to be brought to the google sign-in page, sending me to https://support.google.com/accounts/answer/32050?hl=en . Even on the page itself, where the sign-in button is evident, it reroutes to itself on click.

This is only occurring on Firefox, and very specifically in the normal browser. The private browser works perfectly fine, Edge works fine, etc. This issue persists in Troubleshoot mode.

Asked by wandzilakboys 1 week ago

Enable Local Storage Error

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are no… (read more)

I opened BigFishGames today and have suddenly gotten an error message "For the best experience, please enable local storage in your browser settings. Some features are not available when local storage is disabled." I went to the settings and allowed exceptions to all the things (pop-ups, cookies, tracking, etc.). None of that worked.

As I couldn't figure out how to do this I went through your FAQs. Found someone who had the same issue on his MAC and followed the instructions given there by an administrator. That being to go to https://firefox-storage-test.glitch.me/ and run that test. It shows there's nothing wrong. BigFish still shows it's error message.

This is one of my favorite sites and I use it daily. Yesterday I was able to access it just fine, today I can't even get their login script to show up. I haven't had any Firefox updates in several weeks, either. Please help me resolve this issue as soon as possible.

Thank you! -Lisa W

Results from the glitch.me test:

Overview: Storage is working. This is your first visit or all storage was automatically cleared. Specific Subsystem Statuses:

LocalStorage

   Good: Totally Working. (fullyOperational)

QuotaManager

   Good: Totally Working. (fullyOperational)

IndexedDB

   Good: Totally Working. (fullyOperational)

Cache API

   Good: Totally Working. (fullyOperational)

Debug Info:

{

 "v": 1,
 "curVersion": 129,
 "prevVersion": 0,
 "ls": {},
 "qm": {
   "lastWorkedIn": 129
 },
 "idb": {
   "persistentCreatedIn": 129,
   "persistentLastOpenedIn": 129,
   "clearDetectedIn": 0
 },
 "cache": {
   "firstCacheCreatedIn": 129,
   "unpaddedOpaqueCreatedIn": 0,
   "paddedOpaqueCreatedIn": 129
 }

}

Asked by Lisakit 1 month ago

Last reply by cor-el 1 month ago

Youtube Videos Keep Stopping - Works Fine With Another Browser

YouTube starts out with an advertisement and after 3 seconds, you can click skip to watch the video. If you don't get that message due to the action of an AdBlocker, yaho… (read more)

YouTube starts out with an advertisement and after 3 seconds, you can click skip to watch the video. If you don't get that message due to the action of an AdBlocker, yahoo will harass the user by repeatedly interrupting the p[playback of the video. There are hidden AdBlockes such as Free Avast which includes an AdBlocker automatically applied towards YouTube. So we have two issues here. The known AdBlockers and the hidden AdBlockers. Also YouTube is behaving badly towards Firefox users even though we didn't do anything wrong. They just don't like Firefox users.

Asked by PF 1 month ago

Every time I try to login with Google, Firefox redirects me to this page.

I've never had this problem before, even though I've been using Firefox for 4 years. As soon as I try to connect to an account via Google, or go to Docs/Drive/Classroom, … (read more)

I've never had this problem before, even though I've been using Firefox for 4 years. As soon as I try to connect to an account via Google, or go to Docs/Drive/Classroom, I'm always taken to a “Clear cache and delete cookies” page. So I followed the instructions on the page, deleted all my data and saved cookies from Firefox and even tried to reinstall Firefox completely, but nothing changed, I'm always redirected to this page.

Someone can help me please? I can provide more informations if needed.

Asked by vicdevos6 4 days ago

Last reply by Paul 49 minutes ago

pr-end-of-file-error I have tried eveerything

For the last 6 or so months I was having an issue with youtube loading the page but not loading the video or loading it at the lowest resolution and running for under 30 … (read more)

For the last 6 or so months I was having an issue with youtube loading the page but not loading the video or loading it at the lowest resolution and running for under 30 second before stop and never loading again. Now I am receiving a pr_end_of_file_error on most pages for Firefox. Bilibili.com seems to work just fine. I have no proxy, no VPN, I have refreshed Firefox, and created a new profile. None of this has resolved the problem and now I am wishing for when youtube just wouldn't load the videos.

Asked by Jason Worlock 3 weeks ago

FIREFOX SEARCH BAR

I have an address/search bar at the top of my screen AND one in the center of my home web page beneath the Firefox logo/brand. Currently, if I want to effect a search the… (read more)

I have an address/search bar at the top of my screen AND one in the center of my home web page beneath the Firefox logo/brand. Currently, if I want to effect a search the Firefox web homepage uses the address bar across to top of the page. I want to set a preference/priority to using the search bar beneath the Firefox logo/brand. Any help would be greatly appreciated.

robin.hall@yahoo.com

Asked by robin.hall 2 months ago

Last reply by Agent virtuel 2 months ago

Trouble with one website

I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in the goes to a blank page and… (read more)

I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in the goes to a blank page and never loads. This is the only site that it does this. I have downloaded your latest version and even contacted my health insurance to see if the problem was on their end. I am stumped !

Thanks CH Mink

Asked by Cynthia Mink 5 hours ago

How to install clean version with new account

In an office, trying to refresh after someone left. When we try to change settings, Firefox asks for a password which we don't have. So I tried uninstalling and downloadi… (read more)

In an office, trying to refresh after someone left. When we try to change settings, Firefox asks for a password which we don't have. So I tried uninstalling and downloading a clean copy but Firefox recognizes we've had it before and loads the new version with all the old info, so we have the same the same problem trying to make changes.

How do I get an actual clean copy with a new account?

Asked by stlukelutheran 7 hours ago