Firefox Support Forum

Hi, I try to orginize my bookmar sidebar. I have "Other bookmarks" folder in the bottom, and try to drag it to top, but firefox creates a copy of folder instead of moving it. Also, I erroneously drag "Bookmark menu" and firefox create a copy of it inside "Other bookmarks" folder. It looks like cycle reference - when I click on "Bookmark menu" inside "Other bookmarks" I any time see again "Other bookmarks" and "Bookmark menu" inside it. Looks like nightmare! How can I fix it? please help!

I had to refresh my firefox browser. After that on the firefox new tabs page there is no possibility to show recommended articles by pocket any more.

I can not fix it. There is no possibility to switch it on in the options -> home settings.

There is not any checkbox for "recommended articles by pocket" any more.

How can I fix this?

I've been using firefox since it's early release. My PC is set up as a DAW and I have more audio cards and usb connection that routes audio around. Now I can have my main DAW software running on my monitors via ASIO, In windows I set the it to my secondary driver. Now can open firefox, go to youtube and sound from the browser goes there. I can start the DAW and have sounds there. It worked perfectly.

But now suddenly no sound in Firefox. I just starts, no errors or anything, but no sound. I had a look a some of the FAQ's but nothing changed. Reinstall etc. Well short story, Edge works, so now firefox sadly have to go.

Thx for the good work. This is very good browser, but it don't work for me.

I recently upgraded from a Dell XPS laptop to a Dell XPS Inspiron laptop and had my old laptop cloned to the new one. There's been only one change noted when using the new laptop -- whenever I have Firefox open, and want to print the page displayed, the File menu no longer offers the option "Print Preview", which I used all the time on my old laptop. Any idea why it's disappeared, and how to get it back? Thanks.

After the last update strange problem occours: when I print a web page in a normal A4 format, the printer prints a very little page, as a stamp, like an A8 format. I already tried to reset the printer settings in Firefox, but the same problem persists. What could be this strange inconvenience?

With Firefox 86.0.

In the preference page (about:preferences) we can specify default fonts, but the choices of fonts are not used when printing a web page if the page does not specify a font. (In my environment, although the default font is set to sans-serif, the serif font is used for printed pages.) Can we specify default fonts for printing? If not, I strongly think that Firefox should use the same font as the one for display (as long as the font is available for printing).

I have suddenly got thick black lines round all text boxes, and the toolbar at the top. I can hardly see facebook for them. Would this be an update causing this? And how can I get rid?

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and oddly enough none of the profiles have anything in them anyways. I have tried everything suggested and NOTHING has worked. Most people have no clue about the files and folders and definitely shouldn't be moving stuff around as most of the threads have suggested. What is a key3 or 4 file? Why should I have to move it? Where does one move it to? None of the threads on this topic are helpful and there's no way to just ask a person who works here? Considering this seems to happen to a lot of people it should be made much easier to do. I can't even import my old logins from Safari. Is years of my data just gone? If Im signed into my Firefox account shouldn't it be there, or what is the point of having one? I need a very easy solution to this extremely frustrating issue.

I just tried to print a list for the browser on Firefox and the new print options are useless. I use to be able to simplify, change background and have more options. This looks like the printing options on Microsoft Edge. I started using Firefox to get away from that. I mean if your going to mimic edge then why not use that browser instead??? Stop changing things. You update every 5 minutes and then it crashes, is to slow or just doesn't work. Slow the hell down and remember people like Firefox because it isn't like the big companies out there. It's a good browser. Leave it alone.

Menus do not appear, or are not clickable. tick boxes cannot be ticked, graphics are broken, logos do not appear correctly. I deleted and re-installed. restarted and nothing works....not a virus issue and have not done any update. I'm attaching a menu where the graphics (text boxes are gone), the amazon home page where the name on the logo is missing and a search engine bar that looks broken. Photos that are supposed to be cropped do not appear cropped anymore...etc. I'm trying to click on the box further down that allows me to be notified when someone answers the thread and cannot tick the box.

Secure Connection Failed. An Error occurred during a connection to www.netteller.com.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Yesterday Firefox, which I've used for years, suggested that I refresh. So I did. It created an "Old Firefox Data" folder. The newly refreshed Firefox had none of my bookmarks, etc., so I tried to add them by calling up the site and pressing Control+D, clicking on the star, etc. Nothing worked. Then I tried to add "Top Sites" to the opening page of the browser, putting in the name and URL. That didn't work either. Then I went to look at the suggestions on the Mozilla site as to what to do, either to allow the current version of Firefox to accept Top Sites & Bookmarks, or to reinsert the Old Firefox Data. I found the relevant pages but could make no sense of them. The recommendations are infinitely beyond my computer capacities, but even the simplest suggestions, like 'open the Old Firefox Data folder, highlight the items contained therein, right click, and press Copy' were unhelpful, since when I right-clicked, the menu that came up didn't include "Copy." Should I uninstall Firefox and download anew? I'm using Windows 7 and Firefox of approximately the same vintage. (Alas) I am also of a generation that remembers when electric typewriters were the big new thing, so I'm going to need very very simple instructions. . . . Many thanks, DKS

Hi Firefox has been crashing on my linux system since february 27th Whether I attempt to start it safe mode or not, it will crach on startup, and Mozzilla Crash Reporter GUI will open. If I attempt to run it from the terminal in safe mode, the following error message appears in the console ExceptionHandler::GenerateDump cloned child 21529 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

This is the content of the most recent file in ~/.mozilla/firefox/Crash Reports/pending

{"AdapterDeviceID":"0x0166","AdapterDriverVendor":"mesa/i965","AdapterDriverVersion":"20.0.8.0","AdapterVendorID":"0x8086","AvailablePageFile":"0","AvailablePhysicalMemory":"122281984","AvailableSwapMemory":"1374183424","AvailableVirtualMemory":"1683070976","BuildID":"20210222142601","CrashTime":"1614523618","DesktopEnvironment":"gnome","EMCheckCompatibility":"true","FramePoisonBase":"9223372036600930304","FramePoisonSize":"4096","InstallTime":"1614417559","IsWayland":"0","IsWaylandDRM":"0","MozCrashReason":"OOB","Notes":"Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ","ProductID":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","ProductName":"Firefox","ReleaseChannel":"release","SafeMode":"1","SecondsSinceLastCrash":"10","ServerURL":"https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=86.0&buildid=20210222142601","StackTraces":{"crash_info":{"address":"0","crashing_thread":0,"type":"SIGSEGV /SEGV_MAPERR"},"modules":[{"base_addr":"0x7f212ff74000","code_id":"1e756486b2b98ce1a7aaf89f21df80a87ae917ae","debug_file":"libxul.so","debug_id":"8664751EB9B2E18CA7AAF89F21DF80A80","end_addr":"0x7f21384f3000","filename":"libxul.so","version":""}],"status":"OK","threads":[{"frames":[{"ip":"0x7f2135a23a0b","module_index":0,"trust":"context"},{"ip":"0x7f2134e1fa7e","module_index":0,"trust":"scan"}]}]},"StartupCrash":"1","StartupTime":"1614523616","TelemetryClientId":"eedb5a75-0b05-48d7-9f0b-e0ff7d7a1bef","TelemetryServerURL":"https://incoming.telemetry.mozilla.org","TelemetrySessionId":"54d80b9d-456a-4e17-9863-807eb6a296b8","ThreadIdNameMapping":"9568:\"IPC I/O Parent\",9569:\"Timer\",9570:\"Netlink Monitor\",9571:\"Socket Thread\",9572:\"Permission\",9575:\"JS Watchdog\",9576:\"JS Helper\",9578:\"JS Helper\",9579:\"JS Helper\",9577:\"JS Helper\",9587:\"Cache2 I/O\",9588:\"Cookie\",9589:\"StreamTrans #1\",9591:\"DOM Worker\",9593:\"IPDL Background\",9594:\"StreamTrans #2\",9605:\"StreamTrans #3\",9614:\"QuotaManager IO\",9629:\"IndexedDB #1\",9701:\"Worker Launcher\",9755:\"SoftwareVsyncThread\",9756:\"Compositor\",","TotalPageFile":"5408432128","TotalPhysicalMemory":"4028993536","UptimeTS":"1.39140296","Vendor":"Mozilla","Version":"86.0"}

What can I do to get fireworks working again?

Best wishes,

Will