The browser crashes after about 15 minutes of using it for work. I have deleted all of my cookies, updated Firefox to the latest update, and disabled hardware acceleratio… (read more)
The browser crashes after about 15 minutes of using it for work. I have deleted all of my cookies, updated Firefox to the latest update, and disabled hardware acceleration. I then restarted my computer and the problem happened again. Is there anything else I could try to get the browser to not crash anymore? I do not want to have to switch to Google Chrome if I do not have to.
Here is the details it gives me after each crash:
AdapterDeviceID: 0x3ea0
AdapterDriverVersion: 27.20.100.8190
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: amazon_enterprise_access%40amazon:1.4.0,firefox%40tampermonkey.net:4.18.1,snaplinks
%40snaplinks.mozdev.org:3.1.11,addons-restricted-domains
%40mozilla.com:1.0.0buildid20230525.154501,formautofill%40mozilla.org:1.0.1,screenshots
%40mozilla.org:39.0.1,webcompat%40mozilla.org:102.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture
%40mozilla.org:1.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,bing
%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,wikipedia
%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.3,addons-search-detection
%40mozilla.com:2.0.0,amazon%40search.mozilla.org:1.9
AvailablePageFile: 3112452096
AvailablePhysicalMemory: 2168549376
AvailableVirtualMemory: 174358528
BackgroundTaskMode: 0
BlockedDllList:
BuildID: 20230529170948
CPUMicrocodeVersion: 0xf0
ContentSandboxCapable: 1
ContentSandboxLevel: 6
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1687833909
DOMFissionEnabled: 1
DOMIPCEnabled: 1
ExperimentalFeatures: layout.css.constructable-stylesheets.enabled,devtools.inspector.compatibility.enabled
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
HeadlessMode: 0
InstallTime: 1686094449
LastInteractionDuration: 95
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":
["WindowsCodecs.dll","comctl32.dll","cscapi.dll","OneCoreCommonProxyStub.dll","ninput.dll","cryptdll.dll","N
tlmShared.dll","msv1_0.dll","secur32.dll","ondemandconnroutehelper.dll","d3d11.dll","dataexchange.dll","d2
d1.dll","twinapi.appcore.dll","directmanipulation.dll","dcomp.dll","dxgi.dll","WinTypes.dll","CoreMessaging.dll
","CoreUIComponents.dll","textinputframework.dll","wtsapi32.dll","dwmapi.dll","DWrite.dll","propsys.dll","icm
32.dll","msvcp110_win.dll","policymanager.dll","ntshrui.dll","edputil.dll","msimg32.dll","UIAnimation.dll","tas
kschd.dll","linkinfo.dll","Windows.Security.Integrity.dll","avrt.dll","explorerframe.dll","OneCoreUAPCommonPr
oxyStub.dll","xmllite.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","AudioSes.dll","MMDe
vAPI.dll","wscapi.dll","BCP47mrm.dll","Bcp47Langs.dll","Windows.Globalization.dll","mscms.dll","twinapi.dll","
netprofm.dll","webauthn.dll","wsock32.dll","ntmarta.dll","uxtheme.dll","ColorAdapterClient.dll","winsta.dll","n
pmproxy.dll","devobj.dll","winmm.dll","rasadhlp.dll","winrnr.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiN
SP.dll","sspicli.dll","winhttp.dll","winnsi.dll","version.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","gpapi.dl
l","cryptbase.dll","rsaenh.dll","cryptsp.dll","msasn1.dll","iertutil.dll","srvcli.dll","netutils.dll","urlmon.dll","prof
api.dll","wldp.dll","windows.storage.dll","kernel.appcore.dll","dbgcore.dll","dbghelp.dll","ntasn1.dll","umpdc.d
ll","mswsock.dll","FWPUCLNT.DLL","userenv.dll","IPHLPAPI.DLL","wininet.dll","ncrypt.dll","powrprof.dll","nsi.dl
l","gdi32full.dll","user32.dll","msvcp_win.dll","shell32.dll","imagehlp.dll","crypt32.dll","msctf.dll","KERNELBAS
E.dll","rpcrt4.dll","SHCore.dll","setupapi.dll","win32u.dll","ucrtbase.dll","sechost.dll","bcryptPrimitives.dll","m
svcrt.dll","imm32.dll","combase.dll","gdi32.dll","wintrust.dll","advapi32.dll","bcrypt.dll","ole32.dll","ws2_32.dl
l","oleaut32.dll","clbcatq.dll","shlwapi.dll","kernel32.dll","cfgmgr32.dll","psapi.dll","ntdll.dll"],"Mozilla
Corporation":
["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpll
ibs.dll"]}
MozCrashReason: out of memory: 0x0000000000001000 bytes requested
Notes: FP(D00-L1100-W00001000-T000)
DWrite? DWrite+ WR? WR+
OOMAllocationSize: 4096
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: esr
SafeMode: 0
SecondsSinceLastCrash: 2294
StartupCrash: 0
StartupTime: 1687831626
SubmittedFrom: Client
SystemMemoryUsePercentage: 87
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-
13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20230529170948","version":"1
02.12.0","vendor":"Mozilla","displayVersion":"102.12.0esr","platformVersion":"102.12.0","xpcomAbi":"x86-
msvc","updaterAvailable":true},"partner":
{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"par
tnerNames":[]},"system":{"memoryMB":16190,"virtualMaxMB":4096,"cpu":{"extensions":
["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasA
ES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-
US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":3086},"hdd":
{"profile":{"model":null,"revision":null,"type":null},"binary":
{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":
{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxRe
ality":false,"adapters":[{"description":"Intel(R) UHD Graphics
620","vendorID":"0x8086","deviceID":"0x3ea0","subsysID":"00000000","RAM":0,"driver":"igdumdim64
igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32
igd12umd32","driverVendor":null,"driverVersion":"27.20.100.8190","driverDate":"5-5-
2020","GPUActive":true}],"monitors":
[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},
{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":
{"compositor":"webrender_software","hwCompositing":
{"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"wrQualified":
{"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor":
{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":
{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":
{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":
{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWi
nPackageId":false,"sec":{"antivirus":["CrowdStrike Falcon Sensor"],"antispyware":null,"firewall":["Windows
Firewall"]}},"settings":
{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled
":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-
US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-
US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":
{"accessibility.browsewithcaret":true,"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity":
1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"IE","browser.search.widget.inN
avBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.ur
lbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"
browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"general.con
fig.filename":"<set>","layers.acceleration.disabled":true,"media.gmp-
gmpopenh264.lastInstallStart":1682981813,"media.gmp-
gmpopenh264.lastDownload":1682981813,"media.gmp-
gmpopenh264.lastDownloadFailed":1674591133,"media.gmp-
gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason:
error","media.gmp-gmpopenh264.lastUpdate":1682981814,"media.gmp-
manager.lastCheck":1687824571,"media.gmp-
manager.lastEmptyCheck":1687824571,"network.trr.strict_native_fallback":false,"privacy.trackingprotection.
enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-
contrast.enabled":true},"sandbox":
{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCo
mpatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset
%2529","content":"%2528not%2Bset%2529","dltoken":"9f0e304c-b516-420b-a285-
aff9d1ea23c8","experiment":"%2528not%2Bset%2529","medium":"%2528direct
%2529","source":"%2528other%2529","ua":"firefox","variation":"%2528not%2Bset
%2529"},"defaultSearchEngine":"google-b-e","defaultSearchEngineData":
{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","s
ubmissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile":
{"creationDate":18435,"firstUseDate":18435},"addons":{"activeAddons":
{"amazon_enterprise_access@amazon":
{"version":"1.4.0","scope":1,"type":"extension","updateDay":18496,"isSystem":false,"isWebExtension":true,"
multiprocessCompatible":true,"blocklisted":false,"description":"Amazon's browser extension for the
enterprise product, Amazon Enterprise Access (AEA). \n\t\nAmazonians","name":"Amazon Enterprise
Access","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD
ay":18496,"signedState":2},"firefox@tampermonkey.net":
{"version":"4.18.1","scope":1,"type":"extension","updateDay":19312,"isSystem":false,"isWebExtension":true,
"multiprocessCompatible":true,"blocklisted":false,"description":"The world's most popular userscript
manager, with over 10 million
users","name":"Tampermonkey","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryCo
mponents":false,"installDay":19009,"signedState":2},"snaplinks@snaplinks.mozdev.org":
{"version":"3.1.11","scope":1,"type":"extension","updateDay":19313,"isSystem":false,"isWebExtension":true,
"multiprocessCompatible":true,"blocklisted":false,"description":"Select multiple links, checkboxes and other
elements and act on them such as open them in new tabs o","name":"Snap
Links","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDa
y":19313,"signedState":2},"formautofill@mozilla.org":
{"version":"1.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true,"
multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form
Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD
ay":18381},"screenshots@mozilla.org":
{"version":"39.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true,
"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web
and save them temporarily or permanently.","name":"Firefox
Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"in
stallDay":18381},"webcompat@mozilla.org":
{"version":"102.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true
,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web
compatibility.","name":"Web Compatibility
Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"i
nstallDay":18381},"doh-rollout@mozilla.org":
{"version":"2.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true,"
multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that
supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-
Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay"
- 18527},"pictureinpicture@mozilla.org":
{"version":"1.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true,"
multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-
Picture","name":"Picture-In-
Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD
ay":18871},"addons-restricted-domains@mozilla.com":
{"version":"1.0.0buildid20230525.154501","scope":1,"type":"extension","updateDay":19520,"isSystem":true
,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Add-ons
Restricted
Domains","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"install
Day":19520,"signedState":3}},"theme":{"id":"default-
theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons,
menus, and windows.","name":"System theme —
auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryCom
ponents":false,"installDay":18898,"updateDay":18898},"activeGMPlugins":{"gmp-gmpopenh264":
{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":
{"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}}}
Throttleable: 1
TotalPageFile: 4091838464
TotalPhysicalMemory: 16976740352
TotalVirtualMemory: 4294836224
URL: https://fclm-portal.amazon.com/ppa/inspect/node?
nodeType=FC&warehouseId=SNJ3&startDateDay=2022%2F10%2F25&startDateWeek=2022%2F10%2F25&s
tartDateMonth=2022%2F10%2F01&maxIntradayDays=1&spanType=Intraday&startDateIntraday=2023%2F
06%2F14&startHourIntraday=20&startMinuteIntraday=30&endDateIntraday=2023%2F06%2F15&endHourIn
traday=6&endMinuteIntraday=30&startHourIntraday1=0&startMinuteIntraday1=0&startHourIntraday2=0&s
tartMinuteIntraday2=0&startHourIntraday3=0&startMinuteIntraday3=0&startHourIntraday4=0&startMinuteI
ntraday4=0
UptimeTS: 22825.92627
Vendor: Mozilla
Version: 102.12.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-
ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-
ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : :
f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-
9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-
4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : :
9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.