Firefox Support Forum

Hello friends. For some time now, my browser has been constantly redirecting me to the following site: https://winbigdrip.life/?u=63fkp0n&o=uh7pmz8 I have done all the steps mentioned on the internet completely. But my problem is not solved yet. The interesting thing is that when I sync my Firefox account on other devices. Those devices also have the same problem. please guide me.

Is there a way to get the URLs viewing at the time of crashing from the .dmp file for crash reports? I closed the first session after crash and could not find them in the crash report submitted either, so this becomes my only option.

Thank you very much!

I really want to use Firefox as my default browser, and I am doing so now.

We use Motive (used to be KeepTruckin) as our electronic logging software for our truck drivers. When I log on to Motive, and go to schedules, the screen continues to roll, and the round arrow that goes round and round, keeps on going round and round.

I have contacted Motive support, and they advise using Google, which I do not want to do. However when I do use Google, all works as it should.

How can I fix this so that I can stay with Firefox? Charles Topping [removed phone# and email from public support forum] Thank you in advance for your assistance.

As of this AM why am I having a problem with the Yahoo homepage loading? I've been using FF and Yahoo for years and have never had a problem until this AM. I saw some of the posts about users having the same issue a few years ago. I cleared the cache which did help for a while. I'm not having this problem with Edge or Chrome. Any suggestions? Thanks

The browser crashes after about 15 minutes of using it for work. I have deleted all of my cookies, updated Firefox to the latest update, and disabled hardware acceleration. I then restarted my computer and the problem happened again. Is there anything else I could try to get the browser to not crash anymore? I do not want to have to switch to Google Chrome if I do not have to.

Here is the details it gives me after each crash:

AdapterDeviceID: 0x3ea0 AdapterDriverVersion: 27.20.100.8190 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: amazon_enterprise_access%40amazon:1.4.0,firefox%40tampermonkey.net:4.18.1,snaplinks %40snaplinks.mozdev.org:3.1.11,addons-restricted-domains %40mozilla.com:1.0.0buildid20230525.154501,formautofill%40mozilla.org:1.0.1,screenshots %40mozilla.org:39.0.1,webcompat%40mozilla.org:102.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture %40mozilla.org:1.0.0,google%40search.mozilla.org:1.2,amazondotcom%40search.mozilla.org:1.3,bing %40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3,wikipedia %40search.mozilla.org:1.1,default-theme%40mozilla.org:1.3,addons-search-detection %40mozilla.com:2.0.0,amazon%40search.mozilla.org:1.9 AvailablePageFile: 3112452096 AvailablePhysicalMemory: 2168549376 AvailableVirtualMemory: 174358528 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230529170948 CPUMicrocodeVersion: 0xf0 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1687833909 DOMFissionEnabled: 1 DOMIPCEnabled: 1 ExperimentalFeatures: layout.css.constructable-stylesheets.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1686094449 LastInteractionDuration: 95 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows": ["WindowsCodecs.dll","comctl32.dll","cscapi.dll","OneCoreCommonProxyStub.dll","ninput.dll","cryptdll.dll","N tlmShared.dll","msv1_0.dll","secur32.dll","ondemandconnroutehelper.dll","d3d11.dll","dataexchange.dll","d2 d1.dll","twinapi.appcore.dll","directmanipulation.dll","dcomp.dll","dxgi.dll","WinTypes.dll","CoreMessaging.dll ","CoreUIComponents.dll","textinputframework.dll","wtsapi32.dll","dwmapi.dll","DWrite.dll","propsys.dll","icm 32.dll","msvcp110_win.dll","policymanager.dll","ntshrui.dll","edputil.dll","msimg32.dll","UIAnimation.dll","tas kschd.dll","linkinfo.dll","Windows.Security.Integrity.dll","avrt.dll","explorerframe.dll","OneCoreUAPCommonPr oxyStub.dll","xmllite.dll","InputHost.dll","WindowManagementAPI.dll","Windows.UI.dll","AudioSes.dll","MMDe vAPI.dll","wscapi.dll","BCP47mrm.dll","Bcp47Langs.dll","Windows.Globalization.dll","mscms.dll","twinapi.dll"," netprofm.dll","webauthn.dll","wsock32.dll","ntmarta.dll","uxtheme.dll","ColorAdapterClient.dll","winsta.dll","n pmproxy.dll","devobj.dll","winmm.dll","rasadhlp.dll","winrnr.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiN SP.dll","sspicli.dll","winhttp.dll","winnsi.dll","version.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","gpapi.dl l","cryptbase.dll","rsaenh.dll","cryptsp.dll","msasn1.dll","iertutil.dll","srvcli.dll","netutils.dll","urlmon.dll","prof api.dll","wldp.dll","windows.storage.dll","kernel.appcore.dll","dbgcore.dll","dbghelp.dll","ntasn1.dll","umpdc.d ll","mswsock.dll","FWPUCLNT.DLL","userenv.dll","IPHLPAPI.DLL","wininet.dll","ncrypt.dll","powrprof.dll","nsi.dl l","gdi32full.dll","user32.dll","msvcp_win.dll","shell32.dll","imagehlp.dll","crypt32.dll","msctf.dll","KERNELBAS E.dll","rpcrt4.dll","SHCore.dll","setupapi.dll","win32u.dll","ucrtbase.dll","sechost.dll","bcryptPrimitives.dll","m svcrt.dll","imm32.dll","combase.dll","gdi32.dll","wintrust.dll","advapi32.dll","bcrypt.dll","ole32.dll","ws2_32.dl l","oleaut32.dll","clbcatq.dll","shlwapi.dll","kernel32.dll","cfgmgr32.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation": ["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpll ibs.dll"]} MozCrashReason: out of memory: 0x0000000000001000 bytes requested Notes: FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR+ OOMAllocationSize: 4096 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 2294 StartupCrash: 0 StartupTime: 1687831626 SubmittedFrom: Client SystemMemoryUsePercentage: 87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e- 13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20230529170948","version":"1 02.12.0","vendor":"Mozilla","displayVersion":"102.12.0esr","platformVersion":"102.12.0","xpcomAbi":"x86- msvc","updaterAvailable":true},"partner": {"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"par tnerNames":[]},"system":{"memoryMB":16190,"virtualMaxMB":4096,"cpu":{"extensions": ["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasA ES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en- US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19044,"windowsUBR":3086},"hdd": {"profile":{"model":null,"revision":null,"type":null},"binary": {"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx": {"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxRe ality":false,"adapters":[{"description":"Intel(R) UHD Graphics 620","vendorID":"0x8086","deviceID":"0x3ea0","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.8190","driverDate":"5-5- 2020","GPUActive":true}],"monitors": [{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}, {"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features": {"compositor":"webrender_software","hwCompositing": {"status":"disabled:FEATURE_FAILURE_COMP_PREF"},"gpuProcess":{"status":"available"},"wrQualified": {"status":"available"},"webrender":{"status":"unavailable-no-hw-compositing"},"wrCompositor": {"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware": {"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11": {"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d": {"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWi nPackageId":false,"sec":{"antivirus":["CrowdStrike Falcon Sensor"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings": {"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled ":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en- US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en- US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs": {"accessibility.browsewithcaret":true,"app.shield.optoutstudies.enabled":false,"browser.cache.disk.capacity": 1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"IE","browser.search.widget.inN avBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.ur lbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false," browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"general.con fig.filename":"<set>","layers.acceleration.disabled":true,"media.gmp- gmpopenh264.lastInstallStart":1682981813,"media.gmp- gmpopenh264.lastDownload":1682981813,"media.gmp- gmpopenh264.lastDownloadFailed":1674591133,"media.gmp- gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1682981814,"media.gmp- manager.lastCheck":1687824571,"media.gmp- manager.lastEmptyCheck":1687824571,"network.trr.strict_native_fallback":false,"privacy.trackingprotection. enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high- contrast.enabled":true},"sandbox": {"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCo mpatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset %2529","content":"%2528not%2Bset%2529","dltoken":"9f0e304c-b516-420b-a285- aff9d1ea23c8","experiment":"%2528not%2Bset%2529","medium":"%2528direct %2529","source":"%2528other%2529","ua":"firefox","variation":"%2528not%2Bset %2529"},"defaultSearchEngine":"google-b-e","defaultSearchEngineData": {"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","s ubmissionURL":"https://www.google.com/search?client=firefox-b-e&q="}},"profile": {"creationDate":18435,"firstUseDate":18435},"addons":{"activeAddons": {"amazon_enterprise_access@amazon": {"version":"1.4.0","scope":1,"type":"extension","updateDay":18496,"isSystem":false,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"Amazon's browser extension for the enterprise product, Amazon Enterprise Access (AEA). \n\t\nAmazonians","name":"Amazon Enterprise Access","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18496,"signedState":2},"firefox@tampermonkey.net": {"version":"4.18.1","scope":1,"type":"extension","updateDay":19312,"isSystem":false,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"The world's most popular userscript manager, with over 10 million users","name":"Tampermonkey","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryCo mponents":false,"installDay":19009,"signedState":2},"snaplinks@snaplinks.mozdev.org": {"version":"3.1.11","scope":1,"type":"extension","updateDay":19313,"isSystem":false,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"Select multiple links, checkboxes and other elements and act on them such as open them in new tabs o","name":"Snap Links","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDa y":19313,"signedState":2},"formautofill@mozilla.org": {"version":"1.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18381},"screenshots@mozilla.org": {"version":"39.0.1","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true, "multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"in stallDay":18381},"webcompat@mozilla.org": {"version":"102.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true ,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"i nstallDay":18381},"doh-rollout@mozilla.org": {"version":"2.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll- Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay"

18527},"pictureinpicture@mozilla.org":

{"version":"1.0.0","scope":1,"type":"extension","updateDay":19450,"isSystem":true,"isWebExtension":true," multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in- Picture","name":"Picture-In- Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installD ay":18871},"addons-restricted-domains@mozilla.com": {"version":"1.0.0buildid20230525.154501","scope":1,"type":"extension","updateDay":19520,"isSystem":true ,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Add-ons Restricted Domains","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"install Day":19520,"signedState":3}},"theme":{"id":"default- theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryCom ponents":false,"installDay":18898,"updateDay":18898},"activeGMPlugins":{"gmp-gmpopenh264": {"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm": {"version":"4.10.2557.0","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 4091838464 TotalPhysicalMemory: 16976740352 TotalVirtualMemory: 4294836224 URL: https://fclm-portal.amazon.com/ppa/inspect/node? nodeType=FC&warehouseId=SNJ3&startDateDay=2022%2F10%2F25&startDateWeek=2022%2F10%2F25&s tartDateMonth=2022%2F10%2F01&maxIntradayDays=1&spanType=Intraday&startDateIntraday=2023%2F 06%2F14&startHourIntraday=20&startMinuteIntraday=30&endDateIntraday=2023%2F06%2F15&endHourIn traday=6&endMinuteIntraday=30&startHourIntraday1=0&startMinuteIntraday1=0&startHourIntraday2=0&s tartMinuteIntraday2=0&startHourIntraday3=0&startMinuteIntraday3=0&startHourIntraday4=0&startMinuteI ntraday4=0 UptimeTS: 22825.92627 Vendor: Mozilla Version: 102.12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-

ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-

ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : 

f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-

9b59-0057a3160994

RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9d60a9e0-337a-11d0-bd88-0000c082e69a

RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9d60a9e0-337a-11d0-bd88-0000c082e69a

RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9d60a9e0-337a-11d0-bd88-0000c082e69a

RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9d60a9e0-337a-11d0-bd88-0000c082e69a

Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-

4ca7-86e0-dfd7c32b5445

MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9fc48064-7298-43e4-b7bd-181f2089792a

MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 

9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Ive had this issue a couple times now, the method that has worked for me in the past used to be the one that was detailed in this forum post: https://support.mozilla.org/bm/questions/1254772

When using the command listed in the solution: /Applications/Firefox.app/Contents/MacOS/firefox-bin -P, it used to be that there would be two profiles listed in the dialogue box that opens, one corrupted profile and one normal profile, and deleting the corrupted profile would fix it. Now, it just shows one profile "default-release". Other forum posts and troubleshooting stuff online say to force quit through the mac menu, this doesn't work, and if i can avoid it, i would like to not fully re-install Firefox, i have all my passwords saved on there, and I'm not signed in with my Firefox account on this device.

Screenshot provided is of the dialogue box that comes up after running /Applications/Firefox.app/Contents/MacOS/firefox-bin -P

I am on an M1 Macbook Pro, 8GB ram, running macOS Monterey version 12.2

Edit - solved after a restart

Before the latest update, I was able to open links (eg zoommtg:) but that quit working. I originally thought it was a problem with Ubuntu, but I tried in Chromium and it seemed to work fine. In addition to not being able to open links, I can't click on the "Show Folder" in the downloads dialog. This leads me to believe Firefox is having trouble communicating with the desktop.

• OS Ubuntu 22.04.2 LTS
• Firefox Version 114.0.1 (Snap)

Ideally, I'd like to find a log or some indicator as to why this is happening. It's quite annoying because I find myself doing a lot of copying and pasting of links and what not. Any help would be appreciated.

I get message when trying to connect to the WEB via Firefox. "Firefox is already running, but is not responding. To use Firefox, you must first close the existing Firefox process, restart your device, or use a different profile".

How to close the running but not responding Firefox process ? To be able to connect to the web

When attempting to pay with Pay Pal from sites with this option, the page opens to About/blank and never opens the Pay Pal login page. This has worked in the recent past and works normally on Safari.

this site monkey.app which is sort of like omegle does not work at all or load in but it works fine on other browser i really enjoy using firefox more so i was wondering if there is a workaround

I just started getting "403 Forbidden" when trying to access dexterlive.com from Firefox running on a Windows 7 PC. It's been working for the last 5 years. I tried with Chrome. It works fine. It also works fine on Firefox running on my Android phone. What's happened to Firefox on the PC?

Running Firefox on MacOS. Browser will occasionally delete previous session when re-opening the browser. I do NOT have the browser set to clear history on closing. I have noticed that two of the incidents occurred when I accidentally closed the default window that opened when restarting the browser but I still had Firefox open.

Really frustrating when I lose all my open tabs with research I was conducting for work.

Hi community, I need your help- Since I installed the last version I click click the top menu with the mouse: - when in a tab, I can't close it with "x" or right click - I can't click to "back" and "forward" buttons - I can't edit the web URL! only by opening a new tab and navigating to a term I want with the arrow keys!

What should I do?

Thank you <3

Hi I'm experiencing slowness especially in youtube thumbnails scrolling down. when video is playing if I click on settings to choose video quality etc it takes like 2 minutes to even open. This slowness not present in edge browser. I want to try older ver but I thought if someone might experiencing same or know what might be the problem

After I refreshed my Firefox browser the toolbar has changed. When I load a webpage, for instance AOL, Facebook, etc. there is no "home" icon on the toolbar, only the Firebox icon. When I click on that it takes me to a page for a download of the mobile app. In order to go back to any of the options showing on my Firefox home page, I have to completely come out of the browser and go back into it. How do I fix this? It is very annoying.