scanland2@hotmail.com which is my email is being blocked .

Microsoft has placed an ad in mail page to purchase 365 Pilot-Personalized email, I already own 365 program, because I do not push the Buy Button they refused to remove t… (read more)

Microsoft has placed an ad in mail page to purchase 365 Pilot-Personalized email, I already own 365 program, because I do not push the Buy Button they refused to remove the Ad therefore I cannot open my email. Somebody told me that Firefox is in collaboration with Microsoft,please see if you remove the Ad from email page-it has been a nightmare I have to manure to to ge some of my emails. Please,help. Thank, you respond to scanland2@hotmail.com

Asked by scanland2 3 days ago

Browsing history lost after Firefox update

Hi there, I just got some message saying that my Firefox version needed to be updated and by hastily taping on the ok button I did it without noticing that it had done i… (read more)

Hi there,

I just got some message saying that my Firefox version needed to be updated and by hastily taping on the ok button I did it without noticing that it had done it to a newer version no longer supported by my Mac OS.

I wanted to go back to the most recent version still supported by El Capitan 10.11.6, so I installed again the 78.10.0ESR and now all my browsing history from many years back is gone.

Could you please help me getting my history back?

Going through internet through several hours didn't bring any good solution to my problem.

Thanks on advance.

Asked by diegoruiz24 3 days ago

not receiving emails

Suddenly stopped receiving emails on my blueyonder account 6 days ago. I can receive them fine on my iphone and ipad and with virgins web mail site but nothing on Thunder… (read more)

Suddenly stopped receiving emails on my blueyonder account 6 days ago. I can receive them fine on my iphone and ipad and with virgins web mail site but nothing on Thunderbird. It keeps asking for my password but does not recognise anything that i type in. Also will not send from blueyonder. My gmail account works fine. Please help

Asked by lorrainemurton 4 days ago

Using Firefox browser, after I enter my password in Evernote, it will not open on my desktop

When I use the Firefox browser and attempt to open my Evernote, after I enter the password, it will not open on my desktop. I nearly always use Firefox (and prefer it); h… (read more)

When I use the Firefox browser and attempt to open my Evernote, after I enter the password, it will not open on my desktop. I nearly always use Firefox (and prefer it); however, I can easily open Evernote if I use Chrome. How do I correct this problem? Thanks, Jan

Asked by janmdphd 6 days ago

Video audio pops loudly when a navigating or fullscreening

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful f… (read more)

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful for my ears.

Asked by GIRGHGH 5 days ago

Your Directions for adding apps and other items does not match my version of Firefox

I want to add the Bookmarks to my Browser page. The schematic says I need to press the Toolbar button, but on my latest version of Firefox there is no Toolbar button. The… (read more)

I want to add the Bookmarks to my Browser page. The schematic says I need to press the Toolbar button, but on my latest version of Firefox there is no Toolbar button. Then I have another problem with your instructions. I had to Download something called Filelink. It directed me the Preference section on my menu under More Tools. Accept there is no such thing on my version of Firefox. I have to send a video of about 54 seconds to someone via Thunderbird email, so need to know how I'm going to do it.

Asked by gregaryus 4 days ago

Some .exe setup files won't open when downloaded by Firefox but work fine when grabbed by Edge

Hello! I'm on Windows 11 and when trying to update QBittorrent, if I download the last setup.exe from it's official source with Firefox, the file won't open. No error mes… (read more)

Hello! I'm on Windows 11 and when trying to update QBittorrent, if I download the last setup.exe from it's official source with Firefox, the file won't open. No error message, no crash, nothing. No amount of double click or "run as admin" will get it to budge. I've had the problem with the last three versions of QBittorrent.

However, when I download the same .exe from the same website with Microsoft Edge, it runs like a charm and I'm able to update QBittorent.

What's weird is that it's not even consistent; I always get that bug with QBittorrent but the other .exe files I downloaded run just fine. I only use Windows Defender for malware protection and it doesn't see the QBittorrent file as a menace. I tried downloading the file to another location than my desktop but the issue persists.

Is there something I can do to fix this?

Have a nice day!

Asked by TheCannibalPony 4 days ago

Cannot paste images into WhatsApp on desktop in Firefox browser

I saw there was a fix / workaround for pasting text into WhatsApp on desktop in Firefox, but I used to be able to copy and paste images too and that still doesn't work. I… (read more)

I saw there was a fix / workaround for pasting text into WhatsApp on desktop in Firefox, but I used to be able to copy and paste images too and that still doesn't work. It works in the AVG secure browser though. It used to work in Chrome, but I don't want to go to Chrome just to send a picture from my desktop. Is there any workaround or fix in Firefox to copy and paste images into WhatsApp on desktop?

Asked by wendy33 6 days ago

Freeze on first load

On the first load of the day FF partially loads a page then freezes that page. Links are dead and can't type into any text field. This will happen with multiple tabs then… (read more)

On the first load of the day FF partially loads a page then freezes that page. Links are dead and can't type into any text field. This will happen with multiple tabs then suddenly everything starts to work with no further issues. Note: the browser does not freeze.

Asked by Roger 6 days ago

Firefox browser window resets...

After reinstalling Windows 11 Pro on a newly installed SSD my browser resets location and size to default. Nothing listed here in support or found elsewhere through a web… (read more)

After reinstalling Windows 11 Pro on a newly installed SSD my browser resets location and size to default. Nothing listed here in support or found elsewhere through a web search has made a difference. Also, if I leave Firefox open for an extended period of time so that the browser stays where I put it, and keeps the same size, it will crash. As a test, I had Windows resize the browser to the full monitor, closed it, and when I reopened Firefox it filled the monitor. A second time closed and reopened a few minutes later resets back to default location and size. Everything else (bookmarks, extensions, etc.) remains the same. Nothing has been added or removed since the fresh install.

This is the latest version, 23H2, of Windows 11 Pro, which, btw, was the version I was running before the fresh install of Windows 11 Pro.

How can this be corrected?

Thanks.

Asked by Cole Mayes 6 days ago

Message Adblocker Youtube

Dear Support Team, I always receive popup messages when trying to play a youtube video. "Ablockers not allowed". But I haven´t installed any adblocker. I am not sure, b… (read more)

Dear Support Team,

I always receive popup messages when trying to play a youtube video. "Ablockers not allowed". But I haven´t installed any adblocker. I am not sure, but I think this erreor occurs since the last Firefox update (?). Had never before this error. See file attached (in German).

I am using Windows 10.

Thank you in advance for your help ! Best regards Chris

Asked by catnet.kg 6 days ago

Random extreme keyboard & typing lag

Yo, Linux sysadmin here and been using Firefox forever.  Surprisingly I have this ancient 12 year old System76 laptop that I use for nearly everything (got a newer Lenovo… (read more)

Yo, Linux sysadmin here and been using Firefox forever.  Surprisingly I have this ancient 12 year old System76 laptop that I use for nearly everything (got a newer Lenovo that I been meaning to switch to but no time).

Using Debian 12/13 with Gnome 43.6/X11.  Can't quite figure out this issue though.  Besides being a sysadmin, can have other side jobs/projects going on as well, so can have 5-10 windows open in different workspaces, sometimes with hundreds of tabs all together (big fan of the Auto Tab Discard add-on and about:memory Minimize Memory Usage to keep performance up and resource usage low).

Been noticing this issue for the last few versions where suddenly, after random amount of Firefox uptime (can be after days of perfect performance) my keyboard input aka typing gets extremely laggy, like 30 seconds behind for all keystrokes, except: Ctrl-F instantly brings up the Find in Page bar, and Ctrl-C instantly copies to clipboard.  Ctrl-V, however, 30 seconds lag, Ctrl-A also....  Mouse is fine though and can right-click and paste instantly or use other menu options.  Happens anywhere in Firefox too: in address bar, in the find text box, in the preferences, in my saved passwords, haven't found a place with no lag.

Have searched around for some hours now and only found suggestions to disable accessibility service, but accessibility service has already been disabled for a while now.  Everything else in my Gnome desktop session is running fine.  Restarting Firefox temporarily solves the issue but is highly annoying and interruptive with as much as I have going on sometimes.  Due to timing randomness, starting Firefox without certain add-ons is impossible as I can't spend days at a time without any of them.  Just have to open a text editor and type what I need to in there, then paste with mouse, until I can find a good stopping place to restart Firefox.

Have included most of the info from about:support in the Troubleshooting Information.  Spent quite a bit of time looking at all my modified preferences, nothing popped out but if there's something you think I could include to help, let me know. Thanks

Asked by taka 5 days ago

How to disable refresh sound?

I have this one page which has "meta refresh" set to 2 minutes, and the page displays my own data from some sensors so it has to be that way. Anyway, the tab is making t… (read more)

I have this one page which has "meta refresh" set to 2 minutes, and the page displays my own data from some sensors so it has to be that way.

Anyway, the tab is making the clicking sound whenever it reloads the page. Muting the tab doesn't help.

Is there a way to disable the "click" when the tab reloads in the background?

Asked by Dakky 5 days ago

looking for a way to have an active syncing of opened tabs across devices.

Hello all, I have three devices, two laptops, and android phone. I have all three synced and running that way no problem other than one thing I have had an open que… (read more)

Hello all, I have three devices, two laptops, and android phone. I have all three synced and running that way no problem other than one thing I have had an open question for since oct 2nd about mass opening synced tabs into active tabs...

Question here is, is there an active sync? like, I want it when I open a new tab on my android, it automatically opens same tab on both laptops, or i open something on a laptop, and the other laptop and android open it as well. same for closing and all that

Im not looking for it to auto complete forms or anything like that, just keep the same tabs opened across all devices

Asked by Katerpie 5 days ago

Last reply by Katerpie 4 days ago