Firefox Support Forum

I've been using firefox desktop pretty much since its inception. Despite numerous updates, for well over a year it has been auto scrolling when on facebook and I have tried every fix it to no avail (I'm highly computer literate and to me, this is now nuts). Note. My android mobile has never done it. I am at the end of my tether and am now looking at moving to another browser due to the frustration. I've gone through all the forums and note there are hundreds (if not thousands) of people with the same problem. Why can you not fix this and is there a fix? I don't want to, but I will move to another browser if I cannot get a satisfactory answer. Regards, Paul Mack. [email removed from public]

Problem: different areas of the same domain requires unique passwords. eg example.com/admin1/ user: name example.com/admin2/ user: name

The user name is the same for both, are fixed and cannot be changed.

When I log in to admin1/ but then need to log in to admin2/ Firefox thinks I am updating my password used in admin1/ .

I have read question 1280159 (https://support.mozilla.org/en-US/questions/1280159) which only partially solves it IF the user name can be modified.

How can i solved this without accidentally losing my password/s ?

I use Firefox search engine.

I am a Rogers/Yahoo mail.

I have not signed up for Thunderbird because Rogers says they do not "support" it and will not provide any help for any third-party email problems.

Lately, when I compose an email or receive an email in my Rogers email, they contain the letter "A" in a circle with a dark brown "brick" appearing background, directly in front of my email address, and that is accompanied by the words "Mail Service." This started only recently.

Rogers said they have never seen this and asked what search engine I am using. I told them Firefox. They suggested I try testing with a different search engine, so I used MS Edge, and I did NOT get the "A" or the "Mail Service" words.

Why is this now happening when I log onto my Rogers account using Firefox search engine?

Thank you.

Steve

Hello So to make long story short, since last 3 updates to Firefox i cant log in to my online bak account ,and yeah i can log to it on Chrome, windows shit show browser... so well .. can You fix it ? Or shall i just switch browser ? As everything have been working fine before, and i have been happy using You www browser till now...acctualy till i install Firefox update :P

Please save me advices like : - did you try reset you PC ? - did you delete you cookies ? - did you reinstall you windows 7/10/11 - did you clean you keyboard - what's it's you PC hardware condition ? - did You take shower today ? - did you check what's You gender ? - did you reinstall Firefox ?

Please answer me , or be gone

Thank You

.....

For the past few days, my picture-in-picture that shows up for videos always just goes to fullscreen. I am unable to resize the video or have anything else up, it just becomes a full screen of whatever I chose which defeats the purpose, I feel, of this setting.

Please help.

When I chose ebay.com the cursor in the tab just keeps going back and forth but never completes the page sign on. After 3 days of the same result, I tried using MS Edge and it worked loading the sign on page and I put in my ID and PW but it sensed I was a "new" computer and wanted me to call ebay to process the "new" computer usage. I didn't want to change to Edge, so I just stopped the process and chose to write to you to get FF "fixed" to keep using as usual.

https://www.puzzle-nonograms.com/

There is a pop up login box - user name and password - then log in. This has always worked until the 'upgrade' to v103.0.2 but now it just sits there. This is obviously something introduced in the new version so any help would be appreciated. Thank you

Browser is stopping. Sudden disconnect. No reason. Troubleshooter failed. Even on pages I visit often.

Application Basics

Name: Firefox Version: 103.0.1 Build ID: 20220729222726 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0 OS: Windows_NT 10.0 19043 Launcher Process: Enabled Multiprocess Windows: 2/2 Fission Windows: 2/2 Enabled by default Remote Processes: 9 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 31.9 GB Disk Space Available: 67.0 GB

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 103.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.5.0 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Extension Count: 1

Type: Privileged About Count: 1

Type: Isolated Web Content Count: 1

Type: Privileged Mozilla Content Count: 1

Type: Preallocated Count: 3

Type: GPU Count: 1

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Security Software

Type: Microsoft Defender Antivirus

Type:

Type: Windows Firewall

Graphics

Features Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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(NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1660 SUPER Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.14.7111) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location 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GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Target Frame Rate: 60 DirectWrite: true (10.0.19041.1566) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 1660 SUPER Vendor ID: 0x10de Device ID: 0x21c4 Driver Version: 30.0.14.7111 Driver Date: 6-21-2021 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumd.dll Subsys ID: 10663842 RAM: 6144 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1200@59Hz scales:1.000000|1.000000 Display1: 1920x1080@60Hz scales:1.000000|1.500000 DisplayCount: 2 HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0 GPUProcessPid: 7204 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: available by default WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default WEBRENDER_OPTIMIZED_SHADERS: available by default WEBRENDER_ANGLE: available by default WEBRENDER_DCOMP_PRESENT: available by default WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION: available by default VIDEO_OVERLAY: blocked by default: Blocklisted by gfxInfo HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default REUSE_DECODER_DEVICE: blocked by default: Blocklisted by gfxInfo

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Output Devices Name: Group Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 LG TV (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_38421066&REV_1001\5&3b178560&0&0001 Realtek HD Audio 2nd output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Speakers (Avsoft Virtual Audio Device): ROOT\MEDIA\0000 LG TV (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_38421066&REV_1001\5&3b178560&0&0001 Input Devices Name: Group Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001 Microphone (Avsoft Virtual Audio Device): ROOT\MEDIA\0000 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458A0C3&REV_1001\4&21fb307e&0&0001

Enumerate database

Environment Variables

MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Crash Reports\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Dwebb\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_PLUGIN_PATH: C:\Program Files (x86)\Foxit Software\Foxit PDF Reader\plugins\ MOZ_SKELETON_UI_RESTARTING: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Text Recognition (dom.text-recognition.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

Important Modified Preferences

browser.contentblocking.category: standard browser.startup.homepage: https://introvertedalpha.com/advice-for-introverted-men/|https://outlook.live.com/mail/0/inbox|https://www.christiancafe browser.startup.homepage_override.buildID: 20220729222726 browser.startup.homepage_override.mstone: 103.0.1 browser.startup.page: 3 browser.tabs.warnOnClose: true browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: history doh-rollout.balrog-migration-done: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 103.0.1 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false privacy.donottrackheader.enabled: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.userContext.enabled: true security.sandbox.content.tempDirSuffix: {d722f705-0eec-4822-a1f1-8d2350472f5a} services.sync.declinedEngines: services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: true services.sync.lastPing: 1659529953 signon.autofillForms: false signon.generation.enabled: false signon.management.page.breach-alerts.enabled: false signon.rememberSignons: false

Important Locked Preferences

fission.autostart.session: true security.enterprise_roots.enabled: true

Places Database

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.34 Version in use: 4.34

NSS Expected minimum version: 3.80 Version in use: 3.80

NSSSMIME Expected minimum version: 3.80 Version in use: 3.80

NSSSSL Expected minimum version: 3.80 Version in use: 3.80

NSSUTIL Expected minimum version: 3.80 Version in use: 3.80

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true

Startup Cache

Disk Cache Path: C:\Users\Dwebb\AppData\Local\Mozilla\Firefox\Profiles\ujcxxfhz.default-release-1659529944724\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

I have no problem with anything with Firefox browser for many years until I just installed AVG Internet Security 2022 last 2 weeks ago into my PC Desktop with Win 10. Everything is fine but I have a little problem with Firefox browser 107 with Google search engine. It only once Google page and then it wont let me click anything on with each links and just pause same page. I called AVG and they said dont know why. When I turn AVG off and it works normal fine with Google page. Other Chrome browser works fine with AVG on . I can click any website thru Firefox browser except Google page. It something with Firefox on Google page is only problem issues. Please help. Sorry I am not good English grammar.

A certain website (flixbus.com) is getting pinned on my firefox automatically. I have unpinned it several times but after few seconds, it gets pinned again. It's driving me nuts. I even cleared all my cookies but it didn't help.

I set the 'open link in new tab' and FF will not do it. It opens the link in the same window. Very familiar with PCs, even built some with MFM drives. Have tried the usual of update, restart program, restart computer, etc.

I have worked on it for months, from time to time.

Also, I would like to point out that the Great Mozilla Firefox, seems to be allowing too much freedom (or a lowering of standards) in updates of the software.

I have used Firefox for years and don't recall ever having to sign in, although I did create an account in January 2022. With the upcoming change, am I going to have to sign after rebooting my PC each time?

Hello, i have a problem with my account information. The story is that i reinstall my PC i tried to log in my firefox buy it turns that i forgot my password. So i change it at 12:31 on 1.11.2022. So at first time i didn't saw anything wrong but when i tried to look into one saved password it turned that i do not have any. But on the are there. Can you fix this because all my bookmarks passwords are there for years i have been with this account and i do not want to loose it.

I wanted to adjust some system preferences after installing the new FF 100 OS. Found I can't, either by menu or by keyboard shortcut. How do I get my access back? Using Mac OS 10.13.6. Do I need to go back to previous FF 99 version?

Thank you Rob