Firefox Support Forum

I'm on a Mac, running the latest version of Firefox. Recently I've had some work to do that meant I wanted to keep multiple tabs open, so I changed my settings to 'restore previous session' so I'd get my tabs back when I turned my computer off/on.

For a few days all was going well, then Firefox crashed. I managed to get it back up again and change the setting so it wasn't trying to restore multiple tabs. But since then no luck, Firefox opens but I get the spinning wheel curser and Firefox shows as non-responsive, I have to force quit the app.

I've tried uninstalling it, still no luck. I'm writing this from Google Chrome.

Can anyone help? I much prefer Firefox, but it's currently unusable for me, and as the browser freezers I can't get into any of the settings etc.

I close Firefox when I am not using the internet. I want to be able to set my privacy settings, specifically the "Ask to save logins and passwords for websites" option, once and have that setting SAVED forever. I am tired of having to go through the process of clicking through and having to select that option EACH AND EVERY TIME I OPEN FIREFOX. I want to select that option and have it remain selected PERMANENTLY. How do I make that happen??

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Hi,

This evening I rebooted my laptop and when I came to use Firefox again it decided to install the new version, wiping all my data in the process.

Luckily, I had backed up my bookmarks earlier in the day but unfortunately not my history.

Is there any way to get it back?

The title says it all.

I sat down this morning with planned work to do on my computer and when I tried to log into a site found there was no automatic completion of username and password.

Checking my saved logins and passwords, I found there were no saved logins and passwords!

Apparently, this is an improvement to Firefox called Lockwise!

So, where do I find my saved logins and passwords, please?

And how do I get back to a version of Firefox which doesn't use Lockwise?

I currently have the updated Firefox. Up until yesterday. I have saved many logins and passwords. however yesterday all of my logins were erased from the browser. In the support page it says that as of Firefox 80 if you press the dots you can import from a file, but that is not an option on my Firefox. I have tried the support page but nothing seems to work to keep all my passwords. I redid al my login and passwords, and then they disappeared hours later again

I cannot seem to retrieve any of my Firefox data. My bookmarks, plugins, login and password data are just gone. Years of data are gone. There is no "old profile data" and oddly enough none of the profiles have anything in them anyways. I have tried everything suggested and NOTHING has worked. Most people have no clue about the files and folders and definitely shouldn't be moving stuff around as most of the threads have suggested. What is a key3 or 4 file? Why should I have to move it? Where does one move it to? None of the threads on this topic are helpful and there's no way to just ask a person who works here? Considering this seems to happen to a lot of people it should be made much easier to do. I can't even import my old logins from Safari. Is years of my data just gone? If Im signed into my Firefox account shouldn't it be there, or what is the point of having one? I need a very easy solution to this extremely frustrating issue.

The Bookmarks are all there, but the url is missing. None of the extensions (including ones I've paid for are there)

The logins weren't there, but are now restored from a previous install.

What I have done...

1. exported bookmarks to html and checked them out there. They were broken there as well.

2. Refreshed Firefox,

3. Restarted the PC.

4. Uninstalled Firefox (and discovered that I had both X32 and X64 on my machine) - uninstalled both. 5. Reinstalled Firefox x64 (current version 86.0.1)

6. the places.sqlite files from previous restores have the same problem.

I've started to refresh the links for the toolbar which has taken me awhile. I don't want to have to do it for all my hundred's of bookmarks.

Ideally what I'd like to do is uninstall the latest update, look at the bookmarks to see if they are still stuffed, and if the extensions are there. If they are ok, then I want to back the bookmarks to html. Reinstall the update, then restore the bookmarks. (And make a list of the extension names so I can reinstall them).

My guess is either that the sqlite file has corrupted, or the update has changed the file layout for the bookmarks, etc, and it's unable to interpret the links.

Four crashes the past couple of days but two today.

Lost all passwords in Save My Password and Lockwise appears to be blank.

I upgraded to v87.0, but after the crashes.

Do not want to switch profiles. I have them saved on a doc, but it is tedious. Would not import to Lockwise.

Save Password is NOT saving passwords, either.

Thank you.

Hello,

My computer crashed and my windows profile is gone.

I made new profile and now my firefox profile and bookmarks are missing Typed about:profiles but don't see anything but the one I'm using now

-Erkki

Firefox lost all my logins/passwords. This happened last year and now it happens again. I've tried to find the old logins.json file and of course it does not work with it. It is empty. I'm using linux and there is no problem with any antivirus, it is simply a Firefox 'classical' error!

WHY is this happening? What is in the mind of the programmer responsible for this error? I can't understand why is he unable to keep a single file intact?

Why Mozilla is blaming the user for not having a backup. Firefox is messing this file, not the user! Why don't you fix Firefox and stop blaming the user? Why don't you simply FIX THE PROBLEM? You are "working on it" for years. Is it rocket science to JUST LET THE FILE ALONE?

Never had this happen so it freaks me out a little. I was making a purchase on ebay and my username and password didn't come up automatically as they always to. I went to my online email and the same thing. I was afraid to log in to anything thinking that maybe someone had hacked firefox or something and had set something up to get my information. Or does this happen sometimes and there is nothing to it? Or did some link mess up all of a sudden and it can be fixed? If so, how? Or do I just have to re-log in to everything and have it save them all over again? Hope this isn't to confusing but I'd appreciate any help. thanks

My firefox default page suddenly got scrambled. Top sites got completely reset and my highlights were changed to seemingly random pages. I checked my history for the pages listed in highlights and they were pages I had visited on the 25th of January, which is not recent. They also seemed to not update when I visit new sites which it usually does. I then noticed the history does not have any entries newer than 25th of January. And going to new pages does not get registered in the history.

I restarted in troubleshooting mode and history started to register again, but now it has deleted everything in my history. Logged in accounts and passwords seem to be unaffected. Same for bookmarks.

What happened? How can I fix this? Can I regain my lost history?

I tried an idea I read where renamed places.sqlite to places.sqlite.old and places.sqlite.corrupt to places.sqlite.corrupt which restored the situation to the first situation, where the history is frozen at 25th of January and does not update.

Hello folks

I hope everyone is doing good :)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I was able to find key4.db file in the Old Firefox Data folder created after the refresh but I couldn't find the second required file "logins.json" to recover my logins succesfully.

Any suggestions or advice?

Thanks

After hard reboot firefox successfully restored session, all bookmarks and settings are intact, but all saved logins and passwords are gone! Mozilla Firefox(88.0.1 (64-bit)) for Ubuntu (18.04.5 LTS) Is there a way to restore them? The only "Old Firefox Data" available is 2 years old which is not acceptable.

how do I restore history and bookmark files? I have Linux mint 17.7.1 Rebecca. There was a message that there was three updates waiting (one of which was from Firefox). I got the message all three downloaded successfully and I was "up to date". My normal boot up screen was now replaced with a firefox info screen. All bookmarks and history disappeared. I am not familiar with Linux so if there is a restore to prev fix I would be grateful for a step by step fix. This same thing happened on my windows 7 os when I got an update message but that was a simple fix of just restoring to previous day. The Firefox version that is the latest offending # 78.7.1

Thank you rocketguy333@hotmail.com

Hi guys,

do I assume correctly, that if after-crash update to 89.0 wiped clean my sessionstore-backups folder, I've lost all my 50+ tabs forever? Firefox crashed, I started it and it opened with no tabs, like a new installation. I immediately went to sessionstore-backups folder and found that Firefox wiped it, created new empty recovery.jsonlz4 and recovery.baklz4 files and no other files are there (no, there are no alternative profiles in my Firefox directory).

I tried to recover deleted files using Disk Drill, however they seem to be corrupt, because the History Scrounger is not able to decode them. Does anyone have any other ideas, or is this it and I just have to move on? It was on my work laptop, so recovering the tabs would be extremely helpful and would save me lots of time and possibly some trouble too.

Thank you, Sam

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable."

I found the profile in my Library.

Looked for internet advertised "Firefox profile manager," but could not find it. Only one I could find was obsolete.

Thank you.