• Solved
  • Archived

Bookmarks in Bookmarks Toolbar have disappeared as well as all bookmarks

All my bookmarks have disappeared from bookmarks. I restored bookmarks in the menu folder but my bookmarks in the bookmarks toolbar are still missing. How can I get my … (read more)

All my bookmarks have disappeared from bookmarks. I restored bookmarks in the menu folder but my bookmarks in the bookmarks toolbar are still missing. How can I get my bookmarks in my bookmarks toolbar back?

Asked by cspirit 2 years ago

Answered by cspirit 2 years ago

  • Archived

Firefox starts without expected delay but window is not visible

I have tried to navigate to window using window keys, tried maximizing, and tried renaming xulstore.json (localstore.rdf does not exist). I tried reinstall - no change. … (read more)

I have tried to navigate to window using window keys, tried maximizing, and tried renaming xulstore.json (localstore.rdf does not exist). I tried reinstall - no change. I renamed the mozilla folder and reinstalled so now have a new version running correctly. I would really like to restore bookmarks and history (at least) from the old install. Any suggestions would be appreciated. ( windows 10 )

Asked by Ahaskins 2 years ago

Last reply by Ahaskins 2 years ago

  • Solved
  • Archived

Backup/Exported Bookmarks files (.json/.html) aren't the same (checksum) between Synced devices

Hi, thanks a lot in advance and sorry to bother. :) I have a couple of desktop/laptop devices synced with the same account. When I make a backup/export of my bookma… (read more)

Hi, thanks a lot in advance and sorry to bother. :)

I have a couple of desktop/laptop devices synced with the same account. When I make a backup/export of my bookmarks in each device (.json/.html files) the checksums of those files don't coincide between devices. Nevertheless, if I open the exported HTMLs in Firefox and save them as Text Files, the resultant files have all the same checksum (sha256sum), i.e., are all the same.

Is this how it is supposed to be? Or should my bookmarks JSON/HTML files be exactly the same in all devices and something is wrong?

Thanks a lot in advance.

Asked by rv 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox log in requires password but doesn't accept firefox and mozilla passwords.

My mac air book (firefox 100.0 - 64-bit) won't let me log on because it won't accept firefox primary password or or mozilla master password. However, my imac desktop (f… (read more)

My mac air book (firefox 100.0 - 64-bit) won't let me log on because it won't accept firefox primary password or or mozilla master password.

However, my imac desktop (firefox 100.0.1 - 64-bit) has no problem with the same passwords.

Both devices say firefox and all other software are up to date or as up to date as they can be for their vintage..

Asked by 1201SLD 2 years ago

Last reply by jfdx 2 years ago

  • Archived

Drag and drop tab to bookmarks toolbar not working

When I want to drag and drop a tab into a folder of the bookmark toolbars, I can't do it for some folders. Specifically, it doesn't work for folders that are somewhat in… (read more)

When I want to drag and drop a tab into a folder of the bookmark toolbars, I can't do it for some folders.

Specifically, it doesn't work for folders that are somewhat in the area of the tab preview animation that pops up when I start dragging the tab. So that is not the same folders every time, it depends on the tab location in the tab bar.

I hope that the explanation was clear enough, I did a screen record also, made it available here https://ufile.io/pikit6xo (335 kB).

Do someone had a similar issue and found a solution?

I'm in troubleshooting mode. Firefox 100, just updated, but bug was there before. Ubuntu 20.04 LTS

Asked by Paul Aimé 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Secure Connection Failed -- How to bypass?

Sometimes when I try to use Google Firefox will slap me with the SECURE CONNECTION FAILED page (attached). Which obviously NO!!! It's GOOGLE. I have to reload and reload … (read more)

Sometimes when I try to use Google Firefox will slap me with the SECURE CONNECTION FAILED page (attached). Which obviously NO!!! It's GOOGLE. I have to reload and reload and reload and reload and it can take absolutely forever to get it to work properly again. Only happens with Google. How do I either fix this or force Firefox to access non-secure websites anyway? There has to be a way to force access regardless of security!

Thank you!

Asked by peterturbo_apologist 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

MathJax formulas are not displayed correctly in Firefox browser windows

MathJax formulas are not displayed correctly in Firefox browser windows, e.g. https://mail.google.com/mail/u/0/?ui=2&ik=96a0a80d2a&view=lg&permmsgid=msg-f%3A1… (read more)

MathJax formulas are not displayed correctly in Firefox browser windows, e.g. https://mail.google.com/mail/u/0/?ui=2&ik=96a0a80d2a&view=lg&permmsgid=msg-f%3A1748952987569305801&ser=1 Windows 10, Firefox 106.0.5 (64 bit) Thanks

Asked by uwemenzel 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Firefox Lags When Typing

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. F… (read more)

When typing, Firefox will lag and not display the words until much later, making it hard to know what I'm typing. This applies to any app that I'm using on the browser. For example, I typed this whole paragraph before a single word appeared, and even then, it still took another 30 seconds to actually appear. I've already reset, refreshed, uninstalled and reinstalled, updated, everything like that. I have a couple extensions, AdBlock, Honey, WebRTC Lead Shield, and Return YouTube dislike. But I ran it in safe mode and the issue was still there. I'm running the latest version of Windows 11 if that makes any difference.

Asked by kysonty 2 years ago

Answered by TyDraniu 2 years ago

  • Archived

Wrong time zone while accessing internet

Why is my Firefox Browser off by 8 hours? All my emails, sent or received, are 8 hours off! 2pm shows as 10pm!!????? Also...very slow to log on to Zoom...from2 to 12 minu… (read more)

Why is my Firefox Browser off by 8 hours? All my emails, sent or received, are 8 hours off! 2pm shows as 10pm!!????? Also...very slow to log on to Zoom...from2 to 12 minutes to log on.

Asked by superhighc 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Date format

Why have the English date format questions been archived without an adequate response? I, too, have Firefox English GB version and my Windows date format settings are dd/… (read more)

Why have the English date format questions been archived without an adequate response? I, too, have Firefox English GB version and my Windows date format settings are dd/mm/yyyy but Firefox still uses the American format. This is not rocket science!! Please sort this out.

Asked by michaelbw 2 years ago

Last reply by Terry 2 years ago

  • Archived

Install Firefox in/on Windows 11 Pro PC

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. (1) How do I delete/remove all traces of Mozilla Firefox … (read more)

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

(1) How do I delete/remove all traces of Mozilla Firefox from my PC?

(2) How do I correct the above error message?

(3) How do I install the current version of Mozilla Firefox?

Thanks, Ken

Asked by kaplanken 2 years ago

Last reply by Terry 2 years ago

  • Archived

Bitwarden is not working right...can't sign in to sites, changing a password doesn't work - maybe hacked?

Bitwarden is not working right...can't sign in to sites, changing a password doesn't work - maybe hacked? A separate vault window comes up different from the usual Firef… (read more)

Bitwarden is not working right...can't sign in to sites, changing a password doesn't work - maybe hacked? A separate vault window comes up different from the usual Firefox interface. Yesterday I spent a long time trying to sign in to Microsoft account - as soon as I made a new password, the site wouldn't accept it. I have tried with many logins now - even my Mcafee won't let me in...NO ONE has a human to explain this to...

Asked by Aliaslucyvp 2 years ago

Last reply by Dropa 2 years ago

  • Archived

Primary account email required for sign-in

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-… (read more)

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone.

I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF.

I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

Asked by spacelem 2 years ago

Last reply by Dropa 2 years ago

  • Archived

When I open Firefox it opens a totally blank page. If I open another tab it looks like it should look with a search bar and quck access buttons.

When I open Firefox it opens to a totally blank page. If I open another tab it looks like it should look with a search bar and quick access buttons. How do I get this inf… (read more)

When I open Firefox it opens to a totally blank page. If I open another tab it looks like it should look with a search bar and quick access buttons. How do I get this info to the first tab when it opens?

Asked by jesspj 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

VPN download

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting… (read more)

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it.

Please advise.

Thank you.

Asked by kipaji 2 years ago

Last reply by James 2 years ago

  • Archived

Kill Microsoft Teams launches

How do I prevent Microsoft Teams from launching automatically every time I open Firefox? I assume there is a "Start Menu" somewhere that I can remove it from, but I have… (read more)

How do I prevent Microsoft Teams from launching automatically every time I open Firefox? I assume there is a "Start Menu" somewhere that I can remove it from, but I haven't been able to find it (the "Start Menu").

Asked by jaimelaplage 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Accidentally used Close All Windows with 4 windows open, main window gone

I used Windows function to close all windows to close firefox. Big mistake. I had 4 windows open and for some reason, Firefox decides to only save 3. I lost my main windo… (read more)

I used Windows function to close all windows to close firefox. Big mistake. I had 4 windows open and for some reason, Firefox decides to only save 3. I lost my main window with a few hundred tabs open. I realized that when I opened firefox back up and immediately wanted to restore it using Recently Closed Windows, which usually works, but not this time, because it's been 4 windows. I backed up the sessionstore-backups folder but it seems like the "upgrade" files are too large for it to handle and the recovery files don't contain the missing window.

Help?

On Windows 11, latest version, lots of addons including tree-style-tab, so empty header tabs are in the file for my pinned tabs.

Asked by 437 2 years ago

Answered by 437 2 years ago

  • Archived

scroll bar too thin and can't get it wider...need a simple solution cause I'm not good at this.

I need a very simple solution to making my scroll bar wider...it suddently became very thin and I have a difficult time using it....if I can't fix it soon, I'll have to r… (read more)

I need a very simple solution to making my scroll bar wider...it suddently became very thin and I have a difficult time using it....if I can't fix it soon, I'll have to remove firefox and try another browser....I would rather continue to use firefox but, this narrow scroll bar makes if very difficult to use for me. I'm not good at computers so need a very simple solution if one is available. Thanks for any help

Asked by lehcardinal 2 years ago

Last reply by Terry 2 years ago