Firefox Support Forum

What is it about YouTubeTV in Firefox that breaks my ability to control playback? I can click with mouse, but shortcuts ("Play (k)", "Back 15 seconds (j)", or "Forward 15 seconds (l)") stop working repeatedly and I'm forced to go back to using my mouse (Wacom Intuos Pro M). This doesn't sound like a big deal until you're forced to watch an offensive "My Pillow" ad or worse, and I can't immediately stop the playback of these radicalized terrorists. Or if while watching a DVR recording, it stops allowing me to skip thru commercials, or pause playback without picking up my pen (mouse) to get back in control of the 'playback' features.

Strangely, this never happens on YouTube videos/content. Those same controls ('shortcuts') work fine there.

Hi I'm having problems sending emails, with a constant message, as per the example posted here: SMTP error from remote server for RCPT TO command, host: devon-gov-uk.mail.protection.outlook.com (104.47.11.74) reason: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DB5EUR

I have problem with some websites, Firefox would flash white screen when I click between menu pages

1. https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage

Top menu bar, clicking back and forth with those menu links

1. https://www.ghacks.net/

Top menu bar, clicking back and forth with those menu links

1. https://mpv.io/manual/

Those 2 HTML links, click and press back then repeat

1. https://vndb.org/

NSFW, side menu, clicking back and forth with those menu links Footage, compare between Edge and Firefox:

1. Flash white, so maybe epilepsy warning
2. One of the sites is NSFW, but by default they're all hidden, some text may say "18+", etc, but no NSFW images were shown in the footage

https://1drv.ms/u/s!AmwlKvqIgGxK_Anfz5d4pnjOdLns This could be just Firefox default behavior, but it's a bit frustrating, I hope someone can help me with this.

Starting with Firefox 113 (on Debian Linux), every few days Yahoo mail stops working properly: I can read emails but hitting any action of them, like Reply, Move, Delete, does nothing at all.

I need to clear cookies to get this operational again. This doesn't happen on chrome on the same computer.

The only add on I have is an adblocker, disabled for yahoo mail. This problem also happens with enhanced tracker protection turned off.

Hello! When I try to log into my Microsoft 365 Outlooks, I get the following message:

'Your browser is a bit unusual...

Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.'

I did go in and turn off the ad blocker. I do not have a VPN, and I could not find anything about Javascript on the Preferences page.

Please let me know what to do so I can log into my email.

Thank you! Christine

What is the compatibility using Google Meet with Jamboard / is it fully supported using Firefox? A simple Google Meet video call works fine. But I want to share a Jamboard or Google Doc during a Google Meet session, and it's not working. I tried to follow the instructions on this link: https://support.google.com/meet/answer/10540294 That is, I opened the Jamboard and looked for the Meet icon at the top, but it wasn't there. When I tried the same thing using the Chrome browser, the Meet icon was there and I had no problem sharing the Jamboard during the meeting.

I would prefer to continue using Firefox browser, but will have to switch to Chrome if the problem persists. FYI - I am using a Mac

I use the closed captions (CC) in YouTube videos with FireFox. Lately I have been seeing videos that seem to misbehave. At the very start of the video, ALL the captions display at once, one after the other. Then, as play continues there are no more captions. Most videos still show captions normally, that is, captions appearing only when the dialog matches them. But a few videos misbehave by showing all the captions at once. Here is one such video.

https://www.youtube.com/watch?v=ZgqJ5wQF944

I noticed this misbehavior within the last month and assumed that the video was doing something peculiar with the timing of the captions. But when I use the YouTube Show Transcript option to display the captions and associated timing outside the video, the transcript looks quite reasonable.

One further oddity, if I take that same URL and load the video in a different browser, for example, Chrome, the captions are displayed normally.

I've included a screen shot of the video in YouTube showing all the captions displaying at once.

For over a year when i go to download something it defaults to the downloads folder instead of asking me where I wasnt to download. I'm about fed up with FF. it's been a great 10 years but this issue along with 80% of my sites not loading or working will lead to me jumping ship. Please help!

Hello team, hope you're doing well. I purchased a new laptop recently(HP Omen 16 with RTX 3070Ti). I installed Kali OS via VMware, which runs on my host machine(Windows 11).

Everything seems to be working fine in Kali, except when I try to play any video via Firefox Browser, it lags a lot and is very choppy. At first, I thought it was the issue with Kali hence, I reinstalled Kali and tried again. The issue still persists. I then did a clean Windows 11 install and tried everything again right after Win11 was set up, but I still couldn't find a solution. Tried all the methods which I could find online, but still, nothing worked.

I tried again, but this time with Windows 10 Pro on VMware. The issue was resolved and everything worked perfectly fine when videos were played on Microsoft Edge.

I've installed the Firefox browser on my host machine, and everything runs smoothly on my host machine(Windows 11), but the issue occurs only when videos are being played in the Firefox browser via Kali on Vmware/VirtualBox. I had asked many known people, but none of them have ever faced this issue with Firefox to date. Neither did I with my previous laptops. This is the first time something like this has occurred.

Issue: Any Video, from any site, when being played in Firefox Browser via Kali OS in Vmware/VirtualBox lags a lot and it is super slow(even when the video speed is set to normal). The audio that comes out from each video is like a robotic voice and it is super slow and laggy.

Kindly help and I really hope that we can resolve this issue!!!

Firefox is Generating Error Messages. I use a password manager and know the correct ID and Password is being used. Twice recently, I have had to resort to Microsoft Edge to get around denial of access by Firefox. What do I need to do with Firefox to eliminate the denial of access of a website?

Recently something changed. Used to be that opening a tab presented a horizontal mid-screen array of icons of URLs. Handy. Don't know the lingo. They've been transgraded. Be nice to get them back.

Windows 10 desktop. Latest Firefox..

I can't reset my password. I reset my password for my main email but missed the box that popped up and needed a retry but it wouldn't open up for me again. How can I open that little box to reset my password?

As many others have said (however those posts are locked so i cannot reply) Firefox seems to randomly lose the ability to save shortcuts, (by dragging from the address bar) to the desktop.

Restart a few times, wait, random things, and it comes back next time you try... been bugging me for years. Seems to occur when firefox has been running for some time with lots of tabs open. As others have said, it displays a little "NO" icon (circle with a line through it) when trying to drag the URL from the lock or favicon section of the address bar, to the desktop. Other times it works fine.

I searched a bit, but perhaps someone has another idea on how to fix this permanently, or how to recover from it without restarting the computer. Firefox version is 110.0.1.

PS. I would re think the idea of archiving posts. Because its nice to be able to reply to old posts, even if they are "solved". The original poster may have found a solution and never posted about it, for instance.

some websites load in private but not normal browser. i have tried in safe mode with no addons still no luck, ive tried a few odd and end things to get these sites to load with no luck. any advice would be great. i do not get any errors the websites just stop loading or playing videos.

Storage seem to be broken in general, although the problem has morphed with my bad troubleshooting attempts. This problem started ~last week (or ~two months after I switched OS from Windows to Garuda Linux, a variant of Arch) and has progressively gotten worse.

Initial problem: Privacy Badger errors and says storage is broken. Putting `navigator.storage.estimate()` into PB's extension console leads to a quota of a large number, and a usage of 0. Pandora.com then logs me out, and doesn't allow me to log back in. Console reveals it's an indexedDB problem about storage quotas. Many websites are forgetting tokens - I'll log in, and then 15 minutes later, log in again. This happened on Discord, Fastmail, and this support forum (in fact, I couldn't log in on Firefox here. Had to use Chromium). Bitwarden's extension also errors, although this one doesn't directly mention storage and instead says that the sync is out of date directly after syncing. Alright. (If I had to guess, the sync process no longer can write to storage so it's stuck with an old sync).

OK, this is odd. I load back the profile directory I still have saved from the last machine. Still symptomatic. Maybe it's a permissions problem? I run `chmod -R 777 ~/.mozilla/firefox` and relaunch. Still symptomatic. I nuke my firefox directory entirely, reinstall firefox (switching to For Developers) in the process, reimport my bookmarks, and run chmod again. Still symptomatic. Alright.

Maybe it's a problem with my extensions. I really, really doubt that, but maybe. I restart into troubleshooting mode. The problem still exists, but when I go back my bookmarks and extensions are gone.

Problem as it stands now: Pandora.com still logs me out, but I can log back in. Sometimes. It just doesn't remember when I relaunch firefox. Along the way at some point, visiting about:support now shows nothing. As in, when I press "copy text to clipboard" this is the report I get back:

  Application Basics
  ------------------
  
  Name:
  Version:
  Build ID:
  Distribution ID:
  User Agent:
  OS:
  OS Theme:
  Multiprocess Windows:
  Fission Windows:
  Remote Processes:
  Enterprise Policies:
  Google Location Service Key:
  Google Safebrowsing Key:
  Mozilla Location Service Key:
  ...full report in Troubleshooting Information section below, but it's not very helpful

When I open the browser console, I am greeted with dozens of errors. Here are the first few:

  NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001    (NS_ERROR_NOT_IMPLEMENTED) [nsIAppStartup.secondsSinceLastOSRestart]
      _collectStartupConditionsTelemetry resource:///modules/BrowserGlue.sys.mjs:1608
      BG__onFirstWindowLoaded resource:///modules/BrowserGlue.sys.mjs:1716
      BG_observe resource:///modules/BrowserGlue.sys.mjs:961
      _delayedStartup chrome://browser/content/browser.js:2068
  BrowserGlue.sys.mjs:1617:15
  
  TypeError: connection not specified in clone options.
      cloneStorageConnection resource://gre/modules/Sqlite.sys.mjs:1416
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2165
      promiseDBConnection resource://gre/modules/PlacesUtils.sys.mjs:1434
      fetchAnnotatedPages resource://gre/modules/History.sys.mjs:183
      _initializePromise resource://gre/modules/DownloadHistory.sys.mjs:205
      ensureInitialized resource://gre/modules/DownloadHistory.sys.mjs:229
      getList resource://gre/modules/DownloadHistory.sys.mjs:63
      _promiseList resource:///modules/DownloadsCommon.sys.mjs:790
  
  TypeError: connection not specified or invalid.
      wrapStorageConnection resource://gre/modules/Sqlite.sys.mjs:1507
      <anonymous> resource://gre/modules/PlacesUtils.sys.mjs:2177
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1484
      get resource://gre/modules/PlacesUtils.sys.mjs:2253
      #kickOffOriginsAlternativeFrecency resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:366
      AlternativeFrecencyHelper resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:350
      PlacesFrecencyRecalculator resource://gre/modules/PlacesFrecencyRecalculator.sys.mjs:136
  
  TypeError: can't access property "executeBeforeShutdown", db is undefined
      withConnectionWrapper resource://gre/modules/PlacesUtils.sys.mjs:1485

(Many more errors here of "db is undefined" in various places)

  NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED)    [nsINavBookmarksService.tagsFolder] PlacesUtils.sys.mjs:2085
  
  Error: Error(s) encountered during statement execution: database or disk is full
      handleCompletion resource://gre/modules/Sqlite.sys.mjs:1067
  Sqlite.sys.mjs:402:15
  
  StorageError: Storage error: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: QuotaExceededError: IndexedDB: main/partitioning-exempt-urls importChanges() IndexedDB:  importChanges() in main/partitioning-exempt-urls The current transaction exceeded its quota limitations.
  
  StorageError: Storage error: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      StorageError resource://services-settings/RemoteSettingsClient.sys.mjs:157
      _adjustedError resource://services-settings/RemoteSettingsClient.sys.mjs:928
      maybeSync resource://services-settings/RemoteSettingsClient.sys.mjs:816
  Caused by: InvalidStateError: IndexedDB: main/message-groups importChanges() IndexedDB: collections, timestamps, records importChanges() in main/message-groups A mutation operation was attempted on a database that did not allow mutations.
      importChanges resource://services-settings/Database.sys.mjs:120
      promise resource://services-settings/IDBHelpers.jsm:128
      executeIDB resource://services-settings/IDBHelpers.jsm:92
      executeIDB resource://services-settings/Database.sys.mjs:474
  RemoteSettingsClient.sys.mjs:532:15

  RemoteSettingsWorker error: QuotaExceededError: IndexedDB:  execute() The current transaction exceeded its quota limitations.
  
  Could not write session state file  DOMException: Could not write chunk (size = 117330) to file /home/hugh/.mozilla/firefox/gkgh2t17.dev-edition-default/sessionstore-backups/recovery.jsonlz4.tmp. The file may be corrupt. <empty string> SessionFile.sys.mjs:405:17

  QM_TRY failure (ERROR): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:1056
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x80520012, resultName NS_ERROR_FILE_NOT_FOUND, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:8393
  QM_TRY failure (WARNING): 'Unavailable failed with resultCode 0x8052000F, resultName NS_ERROR_FILE_TOO_BIG, context dom::localstorage::FirstOriginInitializationAttempt::Datastore', file dom/localstorage/ActorsParent.cpp:487

I see the error of "database or disk is full" - however, my disk is new (6 months old) and is literally 95% free space (see attached screenshot). I'm out of ideas, so hopefully someone else has more.