Showing questions tagged: Show all questions

Issue with Firefox Sync After windows Reset

Dear Mozilla Support Team, I recently had to reset my Windows operating system. After reinstalling Mozilla Firefox, I attempted to sign in to my Firefox account. Unfortu… (read more)

Dear Mozilla Support Team,

I recently had to reset my Windows operating system. After reinstalling Mozilla Firefox, I attempted to sign in to my Firefox account. Unfortunately, I had forgotten my password and had to reset it. Although I successfully signed in after resetting my password, none of my previously synchronized data, including passwords and bookmarks, appeared.

I had performed a synchronization before the reset, so I expected my data to be restored upon signing in. However, this did not happen, and I am now unable to access my important passwords and bookmarks. Could you please assist me in recovering my data? I rely heavily on this information for my daily activities and would greatly appreciate any help you can provide.

Thank you for your support.

Best regards,

Asked by Witcher0010 3 months ago

Last reply by cor-el 3 months ago

sync problem

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com) … (read more)

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com)

after installing the new firefox , i figured my passwords are gone and they werent restored from my account.

i received welcome e-mail when i successfully create an mozilla accunt couple of days ago. please assist me !!

Asked by eb.movahhed58 3 months ago

Last reply by jonzn4SUSE 3 months ago

No sync since re install

My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark. I still have everyt… (read more)

My firefox crash, I uninstall and re-install. i logged to my Mozilla account and the sync does not work. I don't have my password or my bookmark.

I still have everything on my phone How can I force the sync or retrieve data in an xml/csv file ?

Asked by miniwoodfoot 3 months ago

Last reply by cor-el 3 months ago

Retrieve my password

I am sorry that my letter has caused you trouble but I have to ask you for help to solve the problem I was facing. I forget to save my account Password when I uninstalle… (read more)

I am sorry that my letter has caused you trouble but I have to ask you for help to solve the problem I was facing. I forget to save my account Password when I uninstalled the Firefox browser and I didn’t log in to my account at the time.But I’m in hurry and need it too.Can you help me get it back?Thank yo very much! And the website is pog.org

Asked by X-17 3 months ago

Last reply by jonzn4SUSE 3 months ago

Does Firefox “Mirror” Browsing Activity When Sync

My work is trying to fire me because they say Firefox was mirroring my activity at home and vice versa. I.E If I opened a tab at home it when then open a tab and attempt … (read more)

My work is trying to fire me because they say Firefox was mirroring my activity at home and vice versa. I.E If I opened a tab at home it when then open a tab and attempt to connect to same website on my work computer in the office.

I’m fairly certain it doesn’t cause that would be wildly unnecessary for what sync tabs is trying to accomplish but I used wireshark to watch for outgoing connections on my home desktop and opened a tab on my phone and my personal laptop and wireshark never detected outgoing connections to the tabs on other devices

Asked by Claire Reavly 3 months ago

Last reply by cor-el 3 months ago

Primary password reset

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the pas… (read more)

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the passwords stored on the Sync server, or maybe just the key4.db and logins.json folders on the computer being reset? I will not do a reset if the Sync'ed passwords could be affected, I'll just look them up on my phone. Thanks for your help!

Asked by rbrown7 3 months ago

Last reply by TyDraniu 3 months ago

How to recover deleted website password/credential data from FireFox account

I recently deleted accounts and passwords that were stored in Firefox under my web browser account. Is there anyway I can get that data restored? I have access to the sam… (read more)

I recently deleted accounts and passwords that were stored in Firefox under my web browser account. Is there anyway I can get that data restored? I have access to the same email/account in Firefox, but need to restore the deleted website account/credential data.

Asked by joehiker74 3 months ago

Last reply by cor-el 3 months ago

Account not signing in

I updated my password but now when I go to sign in (since an updated password signs out on all accounts) it won't stay signed in ever on my laptop. I input the password, … (read more)

I updated my password but now when I go to sign in (since an updated password signs out on all accounts) it won't stay signed in ever on my laptop. I input the password, then the email confirmation, then the authentication, and it says I'm signed in but when I go to my account is disconnected again. I've tried many times. I've also cleared the cookies and cache. Any advice?

Asked by roseledezma 3 months ago

Last reply by cor-el 3 months ago

Syncronysing not working at all!

Dear Mozilla team, as a old fan from early days of Mozilla Firefox, Im quite dissapointed with the same issue I am facing with Firefox browser. Even I created my profile,… (read more)

Dear Mozilla team, as a old fan from early days of Mozilla Firefox, Im quite dissapointed with the same issue I am facing with Firefox browser. Even I created my profile, which one you can check from which year has been created, even after I synchronised all my bookmars, passwords etc etc, still no data is restored. I formated my laptop last week and thought that this time, with syncronising I will save a lot of time buut veery dissapointed again. STILL I am not having back my 100+ login details saved on Firefox. Also tabs. Now, on my browser promts taht my account is all syncronised but still blanco browser, with not a single saved data!

I will appreciate your help to get back my data, as soon as possible.

Regards, Enis Jusufi

Asked by Enis Jusufi 3 months ago

Last reply by cor-el 3 months ago

Cannot sign into UK account

I'm not currently able to sign into my UK account using this link: https://www.mozilla.org/en-GB/account/ When I type in my email address and click continue I just get a … (read more)

I'm not currently able to sign into my UK account using this link: https://www.mozilla.org/en-GB/account/ When I type in my email address and click continue I just get a circular loading symbol going round and round forever. I'm able to sign in using the US sign in link for some reason. I'm not able to sign into Firefox overall though, so none of my bookmarks etc. are synced. I have tried on two different laptops a week apart with the same results.

Asked by rosemary.mantell 3 months ago

Last reply by Mark 3 months ago

Lost Bookmarks and saved passwords

hi i had my all data saved in my firefox online account , now i logged in on my new laptop , i logged in with my id but i cant find my bookmarks passwords , extensions… (read more)

hi

i had my all data saved in my firefox online account , now i logged in on my new laptop , i logged in with my id but i cant find my bookmarks passwords , extensions etc . please help

Asked by rupertobie 3 months ago

Last reply by cor-el 3 months ago

pop up message about XUL Runner platform version 129.01 is not compatible with 129.0 miniversion 129.0 maxversion 129.0

XUL Runner platform version 129.01 is not compatible with 129.0 miniversion 129.0 maxversion 129.0 When this happened at first I did not have the use of Firefox. I t… (read more)

XUL Runner platform version 129.01 is not compatible with 129.0 miniversion 129.0 maxversion 129.0 When this happened at first I did not have the use of Firefox. I then went to Firefox and down downloaded Firefox and started over. Then I went to go to my bookmarks and could not find them, bummer. Now I still get this XUL Runner message ??????? email guybrochu@yahoo.com

Asked by Guy Brochu 3 months ago

Last reply by cor-el 3 months ago

Logging in to a new computer with Firefox Sync re-enables asking to save passwords on all of my devices

When using university computers, I log in to Firefox Sync so that I have access to my bookmarks and tabs from home. When I do, Firefox will ask to save passwords on my ho… (read more)

When using university computers, I log in to Firefox Sync so that I have access to my bookmarks and tabs from home. When I do, Firefox will ask to save passwords on my home computer and phone again, even though I had it disabled in the past. Is there a solution for this, other than disabling it manually every time?

Thank you for your time. I'm posting this from my personal computer, so I'm unsure what version of Firefox the university PCs run, but if necessary I can find that information.

Asked by aaronc1 3 months ago

Last reply by cor-el 3 months ago

Passwords disappeared after system reinstallation

Recently I reinstalled my Windows 11 system, and even though I synced my Firefox account before reinstalling the system, there are no passwords, settings and extensions, … (read more)

Recently I reinstalled my Windows 11 system, and even though I synced my Firefox account before reinstalling the system, there are no passwords, settings and extensions, which should be synced.

I searched for the same problem, but all I could find was searching for profile files in C:\Windows.old

The issue is I do not have Windows.old folder or anything like that.

Is there any way to recover at least my passwords?

Thanks in advance for help.

Asked by aleksey27282 4 months ago

Last reply by ThePillenwerfer 4 months ago