Firefox Support Forum

Containers are useful for using multiple accounts/logins in one browser instance. However, Google Docs does not work correctly. Every time I open a Google Docs/Sheets/etc. file in one container, it loads in a new tab in another container. It does this even if I copy the link into a tab with the correct container. I need to keep my Google accounts separated: one is personal, the other is for work. I like Firefox, and use it to get away from Google in other ways. But I can't escape Google because of work and sharing files with certain people. I hope there is a fix for this. Thanks in advance.

Since the last Firefox update, my logins are no longer saved from one session to the next...and neither are my devices, even when I specifically give the site permission to save the current device. I have to log in to most sites (email, bill pay, etc.) every single time, and in most cases the site insists on sending me a text or an email to verify it's me. This is entirely new behavior since the last update, and I can't figure out how to get around it. Suggestions??

Hi, Firefox won't load any websites but other browsers do. Just get a blank screen and can't 'refresh' either (interestingly, Firefox View tab still works)

I have checked antivirus & firewall settings, and reinstalled Firefox several times. Any suggestions please? Thanks

My laptop unfortunately broke and i lost my password for my Firefox account and i unfortunately lost my sync data when resetting. Is there a way to get back my data ?

My windows 11 laptop is set to reboot when updates are available, they happen when I've put the device to sleep. as a result all the tabs I had open are gone upon restart. Unfortunately, the "history->recently closed tabs" and "startup->settings->open previous windows and tabs" are greyed, I can't seem to find a way to fix this. Any ideas? Note, this is a new laptop, I used PCMover to transfer all my data/programs from an older laptop to this new machine, and that machine was windows 10 (if that would make any difference). Also, I do keep firefox on this machine up to date.

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[Exception: RSA user does not match CossEnterpriseSuite user!]

  CossEnterpriseSuite.UserCheckHttpModule.Application_PostAcquireRequestState(Object source, EventArgs e) in E:\Jenkins\workspace\iGO\iGO-Base\Base\CossEnterpriseSuite\Classes\UserCheckHttpModule.vb:243
  System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +223
  System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +220
  System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +1361

I have an on going problem with Firefox. Sometimes when I go to save a new bookmark, as soon as I start typing, the new bookmark vanish. I then have to go into bookmarks menu, find the new bookmark which may be titled "No Title" or just a "small square" and re-title it. As I start typing the first letter of the new Title. The typed letter appears on my screen and quickly vanishes. I have to retype the first letter again and then it works correctly. I have tried many things to fix this. Emptying Firefox cache, Refreshing Firefox many times, Running Windows 11 clean up corrupt files, making sure there is no spy wear of bad files on the computer. I have reinstalled Firefox many times but the problem quickly returns. ( I have wondered if something on my computer is corrupting Firefox, but I cant think, or find out, what it my be.) I have run the program Restoro many times which claims to correct problems but it doesn't fix this one. Had a technician look at it, but his advise was to contact Mozilla. The problem does not always happen and is worse when I first turn the computer on. It plays up on the first new Bookmark I make and then sometimes works correctly. My Bookmark folder is very large and contains much information in a Book, Chapter, Paragraph, Sentence structure. Has anyone experience this problem and how did they fix it? I use a dedicated Solid-state drive for my bookmarks and according to Samsung Magician it is working correctly.

Since the latest update of Firefox Browser, I can no longer watch Netflix and get an error code message: Netflix Error F7702-1003

If you get the error code F7702-1003 on your computer with this message:

   Pardon the interruption
   We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again. I deleted and downloaded the latest version of Firefox browser last night. Turned off laptop overnight and re-started it again this am. No change on Netflix Error msg. Netflix still works on my tv however. So I believe there is a problem with FIREFOX!!

On last update virtualtours made in our websites have a big problem. Console write errors:

Failed to allocate internal command buffer. WebGL context was lost. Uncaught Error: Bad WebGL context - maybe context was lost?

Please, open this page, look at it and fixed this.

https://sb360.online/cu0v2n

When on youtube or any video website, when I click the PiP button on the side of the video, instead of having the video popup on the screen I have a new windows (only visible in the windows taskbar) which is invisible.

If I try to hover the (empty) preview in windows, it should hide everything else and show the window, but nothing happens as if the popup create a window but stops in the middle.

I tried with Firefox (v107.0 64-bit) and Firefox dev edition (v108.0b6 64-bit), same problem. I tried disabling every addon/theme, same problem. I tried disabling hardware acceleration, same problem. I tried Troubleshoot mode, works correctly.

Before re-installing Windows it worked normally. What could be the problem ?

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pages since, have worked fine since, but the costco page does not open. At first there were options to check and something about a ceritficate. Now the address shows costco.ca444/Genericerror it says 'Problem loading page' in the tab heading. And the page shows '

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.'

There is no info on how to fix this - and I've spent way too much time trying to fix it. I added it to the exceptions page. No joy. Works fine in Chrome. Very frustrating.

I have Windows 11 on my PC. Is there a way to fix this? Might be an idea to add a link to how to fix it to the error message. Thanks.

A week or two ago I was surprised when opening Firefox it asked if I wanted it to be my default browser as it already was default. I said okay and it opened but none of my saved passwords available nor were my bookmarks. I noticed that there were TWO Firefox icons on the quick start bar on my 2 month old Windows 11 laptop. I clicked the other icon, that opened and my bookmarks & passwords were there. I clicked Help -> About Firefox and both are the same version. I looked at Windows Apps and there's only one Firefox showing there. I don't know how to remove the second instance. I attached a screen shot showing two icons on the quick start bar, newly installed Firefox behind original installed version asking to become default browser.

Unable to download jpg file complete. Get error message and image down will have .part after filename.jpg. DeepDreamGenerator.com site from user 'file manager' view. Can download ok if I right click image to show in new tab. Cannot find adblocker to disable which was DDG Team suggested was happening. I can download from file view in MS browser. Problem started after latest update.

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has empty space on the right and bottom (see attachment). if the Firefox browser is open on the main display or the new window opens on the same display as the Firefox browser there is no empty space. dragging the new window from the main display to the display with the Firefox browser open the empty space disappears and the new window displays correctly.

this only happen recently. with an older version of Firefox (not sure which version), there was no empty space on the new window.

laptop: HP Elitebook with an external monitor laptop built-in display (main), external monitor (second)

Firefox Version 107.0 (64-bit) Windows 11 Version 21H2 (OS Build 22000.1219)

I want to be able to use Firefox like I did before! Tired of having to re-log-in to programs that I didn't used to have to before I cleared cache, etc.

Dee

I am looking for a way to enable Firefox to copy and paste PNG images with transparency. Right now, copy/pasting a transparent image replaces the transparent areas with solid black. This feature works as expected in all other mainstream browsers (it's something I use a lot in my workflow as a graphic designer for a website).

This bug has existed for a while, I'm hoping by now there is at least one extension that fixes it, or some kind of workaround. Thanks to anyone who can help.