Firefox Community Forum

Hi - after a Firefox update today, I no longer seem to be able to access a sign-in page for any of my Google accounts. When I try to log into Google, I'm just brought to a page that says "clear cache and cookies." I've cleared my cache multiple times, restarted Firefox, run troubleshoot mode, restarted my computer - none of this has helped. Every time I try to go to a page to sign into any Google app - Drive, Gmail, etc. - I get taken to the same "Google Help Center" page telling me to clear cache and cookies. When I click on the "sign in" button in the corner of this page, it just brings me back to the same help page.

My Google accounts aren't the problem because I can access them from Chrome or Safari. But I don't want to use Chrome or Safari!

I've never encountered anything like this before. Help?

Hi,

I have a Mac with Sonoma. Somehow a while ago I ended up with Firefox ESR, which I was told that will not be supported after September.

I am a non-technical user. While I do have Safari and Chrome, I would prefer to continue using Firefox.

Could you please let me know the steps to execute to somehow switch from the ESR version to the current normal version without loosing settings, bookmarks or ending up with problems? Thanks in advance.

This is my second email to you....

I just switched to Firefox from Chrome, because Chrome was crashing all the time.

All I want to do is sync my computer, laptop, phone and Ipad's reading list. I want to be able to see an article on one device, add to the reading list, and have it on all devices.

I'm logged in under the same name on all, and it says sync is on, but the reading lists are different.

Can someone help me? My phone number is [removed phone# from public support forum], email is [removed email from public].

Thank you!

Is it normal that Firefox is trying to load the dll related to the Windows Credential Manager (vaultcli.dll)

"firefox.exe loaded module vaultcli.dll"

If so, what's the purpose of this interaction?

From the looks of it, Firefox is trying to access locally stored credentials using the Credentials Management API.

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I just updated Firefox on my Mac. Subsequently when I tried to restart Firefox the OS thinks a copy is already running in a display and closes startup request down. I am unable to use Firefox at all at the moment. Can this be fixed? Cheers John Spitzer

A white horizontal line in the top of the screen, whilst watching movies in tv5mondeplus.com. This issue happens when installed the recent update 129.0.

Tested in other browsers and doesn't appear the white horizontal line on top.

Hello=)

I am using Firefox v128.2 esr 64bit on big sur 11.7.10..

In firefox there is always this white line on top of the screen when fullscreening a yt video... (but also partial bars in other situations-randomly) (temp workaround : cmd+up arrow . But, whenever you pause or press something it reappears.

Can we please implement a more elegant solution?

Thanks a bunch , dear Mozillians=)

Have an excellent day=)

The task bars on the top keep disappearing from my screen whenever I move my mouse away from hovering over them, I want to know how to stop and to keep them constantly on the screen at all times.

Hi, I cannot upload files to any website. For example if I hit add attachment to an email which is open on Mozilla nothing happens. It's the same if I try to upload a resume or a photo for example. I can drag and drop files to upload but some websites don't have that option. I have disabled the pop up blocker and nothing changed. It was the same when I was using chrome and I transferred the data and settings over. Could someone please advise?

I have what i am sure is a common scenario, a work pc (mac) and home pc (linux), and I want to have a work profile and home profile that are independently synced across those PCs.

It's no problem to setup sync for the work profile but while setting up sync for the home profile it seems firefox doesn't grok that the home profile already exists and treats it like a new mozilla account.

In debugging this issue (and the "Primary account email required for sign-in" issue, which prevented me from signing in at all) i've come across numerous articles that imply this basic home<->home work<->work sync across 2 devices does not work with firefox. Is this the case? this is a basic (IMO mandatory) requirement for a browser in 2024 and even the difficulty of setting this up is super jarring coming from Chrome.

Opened the brower today, and it feels like my entire browser i flipped. Its not unusable, but my hard-coded default actions like going backwards and forwards being on the left, makes it VEEEEEERY hard to use. And idk what happened. So if you could please help me swap it around again, that would be sincerely appreciated.

Your present published results do not solve the problem.

Why, when I try to go back to a duckduckgo.com page, do I get this message and how do I resolve the issue? What makes duckduckgo a sensitive document? This started recently. I had no issues before.

Document Expired This document is no longer available. The requested document is not available in Firefox’s cache.

   As a security precaution, Firefox does not automatically re-request sensitive documents.
   Click Try Again to re-request the document from the website.

Bonjour

Suite a un nettoyage avec CCLANER sur mon PC je ne voie plus mes mots de passe sur mon navigateur .

J'ai pourtant option "mots de passe enregistrer" est bien désactiver sur cclaner

en regardant dans mon profile je vois bien mes fichier logins.json et key4.db et je vois bien mes identifiants crypter à l’intérieur .

Je ne sais pas quoi faire j'ai des donnée inestimable .

merci de votre aide

How can I remove monitor, relay, mozilla vpn from the Account drop down menu. See attached example.

The ONLY reason anyone goes further down this menu is to get to the other tabs on other devices. These things, on especially my super small laptop screen, only get in the way.

Any way to stop showing these in this menu?

I really appreciate your time and help. I understand Mozilla's want to promote these, but come on, get this crap out of the way.

Hello,

I have discovered a reproducible issue pertaining to audio and video desyncing that I have tested on youtube, prime video, and netflix.

I am utilizing Windows 11 Home on an HP Envy Laptop. The bluetooth audio device I am using are the Galaxy Buds FE.

Audio desyncs from video playback when pausing a video (either by clicking pause, using the keyboard to press pause, or by pausing using the earbud touchpad). I noticed that with my desktop computer and my Samsung S22 Ultra phone, when pausing and unpausing a video, the video player has a brief buffering period to auto-sync the audio to the video; however, this is not occurring with the laptop and it causes the audio and video to desync.

Any help you could provide with this matter would be greatly appreciated. Thanks!

I am running Firefox ver. 131. The program constantly increases the amount of memory it uses. Task manager shows 14 processes running under Firefox, it also shows a green leaf Efficiency icon next to it. I am using an HP Victus laptop with a Ryzen 5 cpu and 8 Gb of ram. The program will continue to use more memory until it locks up the system and I have to use Task Manager to restart . I don't know how to solve this. It is a new development which may be associated with the 131 update. Please help.