Failure to install extensions

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalle… (read more)

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalled the 32-bit version, carried out a standard installed and all this appeared successful. I noticed that I was getting a lot of advertisements and remembered that I had had Ghostery installed as an extension in my 32-bit Firefox. I went to the extensions page, selected Ghostery and asked for it to be added. Shortly after that, I got a message that the installation had been aborted because the extension might be corrupt. I tried again and got the same message. I tried another ad blocker, and got the same message with that one; and tried a third with the same result. What is going on? I haven't changed any settings in Firefox since the standard installation, and the extensions were from the Firefox source, so how can the extensions be corrupt? If it isn't corrupt, why isn't Firefox installing it?

Asked by EdingtonJD 2 days ago

Last reply by EdingtonJD 2 minutes ago

  • Solved

Profiles Vanished

I have a linux debian 11 o/s with up-to-date Firefox I don’t know which version at the moment it is whatever debian repo pushes down. I have 5 profiles on this particula… (read more)

I have a linux debian 11 o/s with up-to-date Firefox I don’t know which version at the moment it is whatever debian repo pushes down. I have 5 profiles on this particular computer with no previous issues. I decided to create another profile to be used for some test work and when I created it I then launched it and opened a few tabs to make sure it worked then closed. I planned on copying the profile files from another profile into this one so I went to the profile folder - /home/user/.mozilla/firefox/profile.names

Once there I saw my other profiles but could not locate this one so I went back to an open browser where I had the about:profiles page open and decided to delete that new profile and start over I figured maybe I accidentally saved it to a different directory. I hit remove it and it gave me the box asking if I wanted to remove files I chose yes I then go back to - /home/user/.mozilla/firefox but folder firefox was gone with all of my profiles all that was left in .mozilla was - /home/user/.mozilla/extensions and - /home/user/.mozilla/systemextensionsdev. Both of these folders - “extensions” as well as “systemextensionsdev” are empty. I go to the local directory for each profile and the data is still there for each of the profiles - /home/user/.cache/mozilla/firefox/profile.name.

The recycle bin is empty. A system-wide search for the profiles comes up with just the ones in the .cache folder. Back at the about:profiles page any attempt to open the preexisting profile results in a prompt asking me to create a new profile. I still have the one profile open and the addons are not working correctly. I did a bookmark export on this profile and doing so generated the “firefox” folder that had disappeared plus a profile folder using the same name of this open profile - /home/user/.mozilla/firefox'profile.name - it created a profile folder for this open profile using the correct name.

Any ideas on how this happened? Can the local profiles still in .cache be used to somehow restore the full profiles?

Asked by komms.tb 1 hour ago

Answered by komms.tb 2 minutes ago

Insecure website

I'm unable to access my website through my firefox browser recently. I've communicated with the host company and they can access through all browsers including firefox. P… (read more)

I'm unable to access my website through my firefox browser recently. I've communicated with the host company and they can access through all browsers including firefox. Please advise.

Asked by monikerinameart 1 day ago

Last reply by jonzn4SUSE 15 minutes ago

  • Solved

Want to bring forward my windows 8.1 old firefox profile to windows 10

Hello, I upgraded my windows 8.1 system with firefox on it to windows 10. The windows 10 upgrade saved my windows 8.1 files. I installed firefox on windows 10. I deleted … (read more)

Hello, I upgraded my windows 8.1 system with firefox on it to windows 10. The windows 10 upgrade saved my windows 8.1 files. I installed firefox on windows 10. I deleted the files created by the install in the folder 'profiles'. When I copy my old firefox profile contents into that firefox profile folder, firefox does not pickup my bookmarks and extensions as I had hoped. Is it possible to get firefox to recognize my old profile contents? Thanks, Doug

Asked by literski 22 hours ago

Answered by literski 16 minutes ago

  • Solved

Problem with privacy settings

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disab… (read more)

I reset my privacy settings to "standard", as they were causing too many problems. I quit Firefox. Some websites (like Google) are still telling me that cookies are disabled, when they are not and don't allow me to go to these websites. I attached 2 screen captures. Any reason for this and how to fix this problem?

Thanks.

Asked by Sue 3 hours ago

Answered by RobertJ 2 hours ago

Facebook page scrolls up and down automatically

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the… (read more)

Immediately following a Firefox update I began having scrolling problems on my Facebook page. I am able to scroll down normally to a point, and then, all of a sudden, the scroll bar will go up and immediately go back down without me touching the mouse. It will continue doing the up and down scrolling indefinitely and at a high rate of speed. I have tried turning off auto scroll and smooth scrolling at the browser, but no luck. I have Windows 8.1. I have never heard of anyone else having this problem so this seemed like my only option.

Asked by PSanders10 18 hours ago

Last reply by Mark B 47 minutes ago

All logins/passwords missing

Problem/possibly relevant info: yesterday evening, auto-fill for logins/passwords was working when I opened my laptop (from standby) this morning, my welcome screen wa… (read more)

Problem/possibly relevant info:

  • yesterday evening, auto-fill for logins/passwords was working
  • when I opened my laptop (from standby) this morning, my welcome screen was frozen at last night's day/time when I lowered the lid so I restarted (press and hold power button; this happens all the time as of the past 6 months or so)
  • logins/passwords have now disappeared
  • Windows 10, Firefox v.102.0 (updated July 1st)

After 2 hours of trying to find answers, I've done/discovered the following:

  • followed steps here: https://lifehacker.com/how-to-recover-your-missing-firefox-passwords-1835616191 -- didn't work
  • I don't have other profiles and am not synced to another device
  • I've had no luck finding an "Old Firefox" folder
  • logins.json, logins.json-2.corrupt, and logins-backup.json all have the same timestamp (this morning) and file size
  • when I open logins.json and logins-back-up.json in Firefox, I get the following message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data (I suspect this is where I'm in big trouble...)

I am very non-techy so any straightforward suggestions would be greatly appreciated. Otherwise, I guess I'll have to decide if I want to pay to get it fixed or go to the hassle of re-setting all my passwords. ;)

Thanks!

Asked by Ripley 7 hours ago

Last reply by cor-el 53 minutes ago

userChrome

There is no userChrome.css in my profile. If it needs to be created, where do I create it? Yes, I searched for help. What I found was about userChrome.css to solve specif… (read more)

There is no userChrome.css in my profile.

If it needs to be created, where do I create it?

Yes, I searched for help. What I found was about userChrome.css to solve specific problems, but not what to do if it doesn't exist. Is userChrome still supported?

Thank you! Mark.

Asked by Mark Filipak 2 hours ago

Last reply by Mark Filipak 59 minutes ago

malfunctioning Firefox

Thanks to Robert for a quick reply. The problem is that when using FIREFOX, images that are on my website do not appear. However, when using Chrome or any of the others… (read more)

Thanks to Robert for a quick reply. The problem is that when using FIREFOX, images that are on my website do not appear. However, when using Chrome or any of the others (including my phone), they do appear.

I also think that Firefox is preventing some of the links I receive from connecting.

In short, I am not very happy with Firefox!

Asked by Betsy13 1 hour ago

Last reply by RobertJ 1 hour ago

Download of pdf attachments

Hello, I'm using Firefox 102.0 (64-bit) on Win 10. When I click on the download icon of email attachments or Whatsapp files, firefox opens the pdf files in a new tab inst… (read more)

Hello,

I'm using Firefox 102.0 (64-bit) on Win 10. When I click on the download icon of email attachments or Whatsapp files, firefox opens the pdf files in a new tab instead of downloading them. All other file formats are downloaded correctly instead. How can I correct this problem, please?

Best regards, Giovanni

Asked by giovannis87 1 day ago

Last reply by giovannis87 1 hour ago

Firefox hangs up on win7

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did: turned… (read more)

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

  • turned hardware acceleration and recommended settings off
  • cleared cache and profile few times
  • offline and safe mode
  • restarting and reinstalling for few times
  • installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

Asked by alikeremozfidan 1 month ago

Last reply by jonzn4SUSE 1 hour ago

Nest login issue

Firefox will not allow me to log into Nest home page with google account. When google account is selected at login it will loop back to select which account to log into w… (read more)

Firefox will not allow me to log into Nest home page with google account. When google account is selected at login it will loop back to select which account to log into with. Never had this issue with previous versions of Firefox Have used the open/option to determine that the issue continues to exist. Version 102 Mac laptop

Asked by dremltr 1 hour ago

cannot access certain biz apps with Firefox

unable to use on Firefox: Bank of America, CapOne Visa, CostcoTravel.com, for starters...which setting is preventing this? So I have to use Chrome; pls save me from that… (read more)

unable to use on Firefox: Bank of America, CapOne Visa, CostcoTravel.com, for starters...which setting is preventing this? So I have to use Chrome; pls save me from that. On CostcoTravel.com, the circle just spins...for hours--just trying to sign in, even with Enhanced OFF.

Asked by jpiowa1 1 hour ago

Last reply by jonzn4SUSE 1 hour ago

opening PDFs

Cannot open PDF from MS365/Sharepoint site. Error message: "ERROR: URL provided is expired or invalid. Please reinitiate the workflow..." Checked: 1 Other file types o… (read more)

Cannot open PDF from MS365/Sharepoint site. Error message: "ERROR: URL provided is expired or invalid. Please reinitiate the workflow..." Checked:

  1. 1 Other file types open/download correctly.
  2. 2 Other browsers open PDFs correctly.

The issue seems restricted to Firefox and PDFs.

Asked by dennis.loebs 1 hour ago

Last reply by jonzn4SUSE 1 hour ago

Firefox 91.11.0esr does not show pictures on some website

After updating FF some websites refuse to show pictures while others do without problems. e.g. Tumblr has no problems, all pictures are shown but www.deviantart.com shows… (read more)

After updating FF some websites refuse to show pictures while others do without problems.

e.g. Tumblr has no problems, all pictures are shown but www.deviantart.com shows only placeholders and not a single picture

Asked by ConjurerDragon 1 day ago

Last reply by jonzn4SUSE 1 hour ago

Banking website partially not opening tabs. OK on MS Edge

My banking website works fine except for 2 tabs which eventually comes back with page not found due to a technical problem. I think started happening with the last update… (read more)

My banking website works fine except for 2 tabs which eventually comes back with page not found due to a technical problem. I think started happening with the last update to Firefox. I have no problems using MS Edge. I have contact my Bank's help line and only suggested clearing data cache and cookies, but it made no difference.

Asked by nevillemac58 1 hour ago

Last reply by jonzn4SUSE 1 hour ago

Download to Overdrive (library app for borrowing audiobooks, etc) no longer works

I believe the latest Firefox update has a glitch which prevents me from downloading audiobooks through the library's Overdrive app. After failing several times and talki… (read more)

I believe the latest Firefox update has a glitch which prevents me from downloading audiobooks through the library's Overdrive app. After failing several times and talking to a very patient librarian, I finally used a different browser and was successful.

Asked by earthenergy 2 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago