• Archived

IDM Extension Failure

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not wo… (read more)

Several days ago (approximately 12-3-20) my Internet Download Manager add-on stopped working. Removing it and reinstalling it by using a link provided by IDM does not work. It will work only if I open the webpage where I intend to download (e.g.--YouTube) BEFORE I reinstall the add-on and only for as long as that page remains open. Closing the page and then reopening it somehow deactivates IDM, as it will no longer link to the video I want to download. Have tried everything i can think of to solve this, including deactivating all other add-ons and by uninstalling and reinstalling the IDM program itself. I also unchecked the "block popup windows" management tool within Firefox itself. Anyone have any ideas what is happening? Initially, I also received the error message added below, but as far as i can tell, none of my other programs are set to block IDM. The error message no longer appears.

Asked by shadowfaxblue 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Application error: a client-side exception has occurred (see the browser console for more information).

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to s… (read more)

A website I use frequently has recently been causing error; "Application error: a client-side exception has occurred (see the browser console for more information)." to show up when I visit some of their pages but not all.

Example: https://www.guitarcenter.com/Used/Ibanez/RG5121-Prestige-Solid-Body-Electric-Guitar.gc

The page begins to load and then presents this error. Any help would be appreciated.

Asked by jtr11 9 months ago

Last reply by cor-el 9 months ago

  • Archived

About Firefox updates

Hi Firefox Team I am very happy to use this browser as it serves all my needs perfectly! So thanks you for that. The issue I have is about the updates. Whenever Firefox u… (read more)

Hi Firefox Team

I am very happy to use this browser as it serves all my needs perfectly! So thanks you for that.

The issue I have is about the updates. Whenever Firefox updates, I lose the sites saved on it. I have no issues with that.

However, can you give me the option to select a time and date for it?

That way I can, 1) Select a time when I am not working on Firefox. 2) Coordinate with other updates like Windows and McAfee.

This will ensure that I am prepared for the sites to disappear just once, instead of every time there's an update.

Thanks, Kajal

Asked by Kajal Majid 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

mozilla vpn

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VP… (read more)

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VPN and select the location but no instructions are available for this or at least the instructions are not clear.

Asked by congofriends 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restore previous session

Hi I just down loaded the Firefox latest version. But I am not able to find the option to "restore previous session" in the new version. With previous versions I didn't h… (read more)

Hi I just down loaded the Firefox latest version. But I am not able to find the option to "restore previous session" in the new version. With previous versions I didn't have any problem to restore. Any tips on how to restore? Thanks

Asked by cyrus3 10 months ago

Last reply by robertinorbit 9 months ago

  • Archived

WidevineCDM plugin keeps crashing

Hi everyone, it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps comi… (read more)

Hi everyone,

it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps coming up!

I'm using Firefox and I'm on a MacbookPro.

I've tried everything: restarting/shutting down device; reinstalling Firefox; deleting widevine folder and activate it from the adds on page; tried on other browsers (works on safari but not on chrome); contacted Apple / Netflix / Amazon / Google nobody was able to help; I also ran these websites with my Mac in safe mode...nothing was able to resolve it.

What can I do to fix it please?

This started to happen out of the blue...I haven't installed anything! It was working fine until the day before...

Asked by alessandro.ciminata 1 year ago

Last reply by chantalrouyr 1 year ago

  • Archived

netflix error f7701 - 1003

Just downloaded firefox and getting an error on Netflix error code F7701-1003. Message also states firefox is installing components needed to play the audio or video on t… (read more)

Just downloaded firefox and getting an error on Netflix error code F7701-1003. Message also states firefox is installing components needed to play the audio or video on this page. Please try again later. I have the latest version. I am also seeing the google search engine and dont understand why firefox browser is not showing up. I am not very savvy on technical issues and would really appreciate any help.

Asked by rndh2015 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

ublock origin

I installed the uBlock Origin add on to stop ads while watching youtube. I restarted the computer. uBlock Origin is in Add Ons, and is switched on. However, I am still r… (read more)

I installed the uBlock Origin add on to stop ads while watching youtube. I restarted the computer. uBlock Origin is in Add Ons, and is switched on. However, I am still receiving ads. First ad is before the clip plays. After 5 seconds, I can end the ad. Second ad is really intrusive. It interrupts the clip. Perhaps I misunderstood the capabilities of uBlock Origin, or how to use it. I would appreciate any recommendations Firefox version on my Windows 7 PC is: 79.0 (64-bit) Thanks.

Asked by i9i10 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Enabling Java Script

Hi, I've tried enabling Java Script but I must have chosen one of Firefox's browser extensions that is blocking it. I just don't know which one. How do I see those and ma… (read more)

Hi, I've tried enabling Java Script but I must have chosen one of Firefox's browser extensions that is blocking it. I just don't know which one. How do I see those and make changes?

Thanks

Asked by supre60 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Dark Theme

Is there a quick short cut key stroke to turn ON/Off the Firefox browser screen Dark Theme? If the Windows 10 professional 64 Bit screen settings are set for Dark theme i… (read more)

Is there a quick short cut key stroke to turn ON/Off the Firefox browser screen Dark Theme? If the Windows 10 professional 64 Bit screen settings are set for Dark theme in Hi Contrast settings, for the visually impaired, The Firefox browser displays in bright white screen.

Asked by akeyboard4me1 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

How to translate web pages like in Chrome or Edge?

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the … (read more)

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the way I want(translating the web page right there and not translating it through Google Translate).

Asked by A. Saxena 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago