i can't download the companion app for video download helper

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the compa… (read more)

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the companion app. When I try and download the companion app it fails repeatedly, and when finally complete it always totals 0 KBs

Asked by 5putN1k 6 days ago

Trouble syncing

I often try out different linux distros and so by proxy log into firefox on new OS's quite often. The problem im having is that after syncing my FF acc onto a new device … (read more)

I often try out different linux distros and so by proxy log into firefox on new OS's quite often. The problem im having is that after syncing my FF acc onto a new device it syncs my blank homepage as my new homepage for all my devices and removes my shortcuts. I would very much like to have all my shortcuts synced on all my devices and not have to set them up on all my OS's/New FF sessions (especially my main widows machine that doesn't change). Any tips? I would even take having to set up new shortcuts on my new browsers, i just hate losing the shortcuts on my main desktop.

Asked by Unhinged 6 days ago

Synced Addons *and settings* for Normal and Developer Edition separately

I have the same problem as [https://support.mozilla.org/en-US/use.../own404410|@Sky] at "[Addons for Normal and Developer Edition separately]". I would like to present th… (read more)

I have the same problem as [https://support.mozilla.org/en-US/use.../own404410|@Sky] at "[Addons for Normal and Developer Edition separately]". I would like to present the problem from my side and propose a not difficult but useful solution.


"Synced Addons *and settings* for Normal and Developer Edition separately" is a feature I need and require from Mozilla. I don't want to have developer-only extensions and settings from Developer Edition in the normal browser. I also don't want to create a separate account because I won't be able to view Developer Edition browser content on my phone.

The best would still be share search history and bookmarks with both browsers and the phone.

"Synchronization channel selection function and synchronization content" could be a solution. On a normal browser I create a "normal" synchronization channel and there I choose all the elements to be synchronized. On Developer Edition I create a new "developer" channel and choose sync: history, tabs, bookmarks, addons and settings. Additionally, I choose the existing "normal" channel for synchronization of history and bookmarks. And I sync my phone with the normal channel.

Please consider such a feature in Firefox browsers ;)))

Asked by Artuu 6 days ago

Firefox sites stuck in "dark mode"

Most websites seem to default to a sort of weird, difficult-to-read dark mode that looks awful. Dark mode is not enabled in firefox. This started yesterday (21 November 2… (read more)

Most websites seem to default to a sort of weird, difficult-to-read dark mode that looks awful. Dark mode is not enabled in firefox. This started yesterday (21 November 2021). I'm using 94.0 on Windows 10.

I tried uploading images but that did not work for some reason.

Asked by adampaulsilver 6 days ago

Please don't eliminate the colorways that aren't enabled when updating to version 96

I really do like the new colors and I switch between them often. What is motivating you to remove them starting with Firefox 96? Do I really have to turn off auto update … (read more)

I really do like the new colors and I switch between them often. What is motivating you to remove them starting with Firefox 96? Do I really have to turn off auto update to make sure I have my favorite Colorway enabled before the update?

You've adopted two common phrases and tried to apply them to Colorways:

1 - "limited time only" - This usually means you just have to acquire it during a limited time window; you don't lose it after the time window has passed.

2 - "limited edition" - This usually means a limited number of people can acquire it.

Based on my understanding, neither phrase applies to your Colorways offering.

Would you please reconsider? Mozilla is one of my year-end charitable contributions; does that give me any more clout? :)

Asked by firefox631 1 week ago

Last reply by firefox631 6 days ago

My This Month search history only goes back to 11/2

Hi, I need to get a timestamp for a website I accessed on 11/1, but for some reason my search history This Month only goes back to 11/2. I know I was online on 11/1, so h… (read more)

Hi, I need to get a timestamp for a website I accessed on 11/1, but for some reason my search history This Month only goes back to 11/2. I know I was online on 11/1, so how can I access that history? Thanks!

Asked by buzz2284 1 week ago

Last reply by buzz2284 6 days ago

Can't Reset Firefox Password

For some reason I cannot reset my Firefox password specifically i get the error {"code":400,"errno":120,"error":"Bad Request","message":"Incorrect email case","info":"ht… (read more)

For some reason I cannot reset my Firefox password


specifically i get the error {"code":400,"errno":120,"error":"Bad Request","message":"Incorrect email case","info":"https://github.com/mozilla/fxa/blob/main/packages/fxa-auth-server/docs/api.md#response-format","email":"[an old email address]"}

Asked by _aaron_jenkins 6 days ago

can't open emails in browser

I get emails from Bath and Body works at my email address apk.sysmatrix@gmail.com. apk@sysmatrrix.net is no longer a valid address for me but is listed on my account fo… (read more)

I get emails from Bath and Body works at my email address apk.sysmatrix@gmail.com. apk@sysmatrrix.net is no longer a valid address for me but is listed on my account for firefox. I used my husbands account to get to be able to message you. 1. I need to change my email address with Firefox. 2. I need to be able to open some emails in my browser, firefox is my default. How can I get this done. I don't want to change my default to google in order to get this email? Can you help me Ann Estep

Asked by rootsnose 6 days ago

94.0.1-20211103134640_Win64: Cannot clear downloads/history/etc

Not running Private mode. No profile file warnings on load of Browser. Attempting to clear downloads or other related items (history, etc) results in no action and no err… (read more)

Not running Private mode. No profile file warnings on load of Browser.

Attempting to clear downloads or other related items (history, etc) results in no action and no error. Button click registered, but no action taken. Tried various ways (buttons, right click menus, etc), always the same result.

Sync of history/etc enabled.

Attaching profile directory (while FF running).

Asked by Rehtael 6 days ago

Last reply by Rehtael 6 days ago

Email verifications just doesn't work

I had a motherboard go and had to replace it.. ..logging into firefox I get the email verification notice, the most basic crap you have to deal with, normally, except whe… (read more)

I had a motherboard go and had to replace it.. ..logging into firefox I get the email verification notice, the most basic crap you have to deal with, normally, except when it comes to Mozilla!!!

I started before noon, so far I've gotten five numbers and everyone was expired when I got it!!! One of those five came in while I was writing this. It's so frustrating to have to deal with this type of incompetence, the most basic, everybody uses it and why companies like Mozilla have it and ignore it, obviously they aren't maintaining it.. ..and this company markets and sells security components like the VPN...and they can't even handle the most basic login verification!!! WTF!!!

Received 12:46 pm cst, 802746 Received 04:54 pm cst, 128623 Received 06:31 pm cst, 718323 Received 06:32 pm cst, 469632 Received 06:46 pm cst, 341900

[email]@juno.com

Asked by Nunayo Biznits 6 days ago

Amazon Prime Video won't play in HD 1080p

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite m… (read more)

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite my system supporting HDCP (confirmed by NVIDIA driver). I do not have 4k/UHD HDCP 2 support. I looked at previous complaints here, and tried deleting site data and cookies, and then all cookies for everything, and then refreshed Firefox, but none of this fixed it. I'm able to watch HD 1080p in Edge browser. For reference, I'm playing Fisherman's Friends movie. I've found that Amazon's own content will play in 1080p in Firefox.

Asked by FastRedMonkey 6 days ago

Last reply by FastRedMonkey 5 days ago

passwords recovery

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them? … (read more)

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them?

Asked by wanjirumellen 5 days ago

Primary account email required for reset + This email was already verified by another user

Hey Mozilla team, I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get e… (read more)

Hey Mozilla team,

I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get error: "This email was already verified by another user".

Issue 1: I have 2 email addresses that I use, Yahoo and Gmail, and I started migrating all accounts from Yahoo to Gmail. I forgot if I had any Mozilla account, so I tried to reset the password on both accounts: - on Yahoo I was able to do so - on Gmail I cannot, receiving this error: "Primary account email required for reset". Problem is I don't remember what other email address I might have used as primary. Furthermore, if I had lost access to my primary email, shouldn't I been able to reset the password using the secondary email? This should be the whole logic behind backup email address.

Issue 2: As I want to stop using the Yahoo email address, in the account where I managed to login with Yahoo email, I tried adding the Gmail email as secondary email, in order to make it the primary one. But when I try to do that, I receive this error: "This email was already verified by another user". So I was thinking on logging in that account where I used my Gmail as secondary email, but I can't do that unfortunately, as described at Issue 1.

So, do you have any thoughts? My main objective is to have an Mozilla account using my Gmail email address as my primary one. I don't have any data to sync/recover, so I am ok with a solution based on deleting both accounts, and creating one using my Gmail email address.

Thank you very much! Victor

Asked by yoyofellow 5 days ago

Toolbar sliding when mouse at top

Hello everyone I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desire… (read more)

Hello everyone

I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desired tab.

https://www.youtube.com/watch?v=fJFNaOJ7Sn4

However, this is not the case in Safari. You can watch the videos.

https://www.youtube.com/watch?v=EtTRaFvDqDk

Is there a setting that can prevent tabs from sliding?

Asked by Mehmet 6 days ago

Last reply by Mehmet 5 days ago

The browser crashes frequently

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface. report i… (read more)

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

Asked by David 1 week ago

Last reply by David 5 days ago