Firefox Support Forum

A piece of software I need to use for work requires an older version of Firefox (Firefox 68.4.2 ESR) to run, so in the past, I've had to delete Firefox and re-download the older version which has worked fine. However, I recently got a new Mac and now when I try the same thing it's not working. Whenever I first open Firefox after downloading it, it opens as the correct (older) version, however it does not seem to be able to connect to the internet and I get the spinning wheel that never ends, and then whenever I close out of Firefox and reopen it, it automatically updates to the newest version. I have multiple times gone into the settings on Firefox and changed my preferences to check with me before installing updates and I've gone into the settings of the App Store to make sure it's not automatically updating any apps or programs. My computer is currently running OS version 11.1 (Big Sur) and I'm wondering if maybe this version is too new to be compatible with Firefox 68 ESR? Any help, ideas, or advice is greatly appreciated!

Firefox said the browser was running slow and suggested I fix it .. it removed some items including True Key. I can not find any was to put True Key's extension in Firefox. Firefox is not unusable for me.

Hi, first of thanks for reading and possibly responding.

The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try and play the video on the said site it will load and display an error message An error occurred. Please try again later. If I visit the video on youtube, link provided in the video itself, then it plays just fine. Error is not restricted to one site but anything that embeds youtube videos.

I have also come across some strange youtube.com issues, when I am on the main website you get the thumbnails of video's but no time duration are displayed in the thumbnail, neither are the 3 dots where you can have one of the videos removed (not a big deal and maybe this was implemented a while ago I don't know tbh). When I play a video, as in visit the video page on youtube the side bar videos sometimes do and sometimes don't display time duration.

Please check attached image to see what I mean. Left is without said timecodes, right is what it almost should be.

What addons do I use: Ublock Origin is the only one worth noting but even without it the weird thing still occurs. I don't use any plug ins that correspond with youtube.

I am using the latest Firefox on Windows 10.

Things I have tried thus far to resolve it: - make sure Firefox is up to date - try with and without addblocker (Ublock) - remove Adobe flash entirely - refresh Firefox and clear all data and cookies 9tried this I think 3 times now, no change) - looked through older posts with similar issues but most links regarding html5 on youtube were 404 and sometimes the solution stated things like 'cause by some video helped addon' which I do not use or updating Flash

Am I the only one with this issue?

dear ladies and gentlemen,

Firefox has been delivered with the new print dialog since version 82.

I have to print around a hundred PDF files at work (usually only the first page of the document). The new print dialog means that there is a lot more work for me here.

Is it possible to set the "old" system print dialog by default or to instruct firefox to always print only the first page of the document by default?

hi,

i have been experiencing an error message when i try access a web page, "The service is unavailable.", that i use all the time.

i tried access this page on other browsers and on my phone and the web page is up and running. the strange thing is that i use this page everyday, i havent changed any of my settings and all the other pages i use are working fine.

kindly advise how to fix this.

kind regards Daniel V

Working with problems with TrueKey. Opens Chrome when Firefox is standard browser. Looking into the standard apps settings, Firefox has two entries. Is this a bug or residue form earlier versions? There is no difference in settings following this or that entry.

As you can see in attached GIFs, bookmarks in superior bookmark bar can be moved easily just as should be, but in additional bookmark field they can't be moved at all. I try to move them, but there is no "insert here" line appearing, and after I release my left mouse button it somehow opens the bookmark the cursor was on at the release moment. No matter fullscreen or windowed mode. I have custom "animated Codama" theme and some add-ons like "Midnight Lizard" and "uBlock", but disabling any of them doesn't help. Any ideas?

Hi,

I would like to know how to remove other bookmarks folder from bookmarks toolbar. The folder not used to be there. It suddenly appear, and i would like to remove it

I have bookmarks toolbar and only recently I see this folder has popped up. I can't drag it or nothing. Here is picture. windows 10 firefox 84

https://imgur.com/rvrmIXg

I visited a website that allows you to download youtube videos.

Every time I click in the box to paste the URL or hit the submit button, I get a new tab open with a ad in it. Some times it is an ad for a porn site.

I tried using opendns to fix the problem. I have not gotten far enough with them yet, but I don't want to block sites.(like get a new window that says this site was blocked is NOT good enough..) I want to block any tab from opening in the first place, unless I deliberately choose to open a new tab myself..

Can you add a feature?

• Do not let this site open tabs or new windows
• Do not let this site open links to other sites.
• Do not let this site do infinite page forwarding..(site you can't back out of)
• Do not let sites force you to agree to (cookie terms extortion)

Thanks in advance...

Hi there,

I'm building my first website. When I log in (jam-works.org/wp-admin) the very right end of the top bar in the 'dashboard' menu shows a blank, empty box where my avatar or pic or Gravatar or whatever should be ("1of2" below). The profile section from which to change this displays that same blank square with a link: "You can change your profile picture on Gravatar".

Which I've done. When I open jam-works.org/wp-admin with another browser, it displays the picture ("2of2" below), but I really don't want to use other browsers. I tried Firefox 'Options', 'Privacy & Security' and 'clear data', rebooted but no luck.

Can someone please help? I'm older than technology, so please type slowly so I can understand. Seriously. I just found out that an "Ethernet" isn't a thing to catch the Ether Bunny with, sooooo, yeah - please kinda spell it out for me if you can.

Thanks!

Within the last few weeks, sometimes when I try to use Firefox, I'm told to reconnect to Firefox. I reconnect by entering my account password, etc., but after I've thus reconnected, my previously saved passwords are gone. I've tried to import them from another browser, but it doesn't import them. The only way that I can proceed is to manually enter my passwords to other sites. Everything is good for a few days, but eventually, I'm asked to reconnect to Firefox, and when I do, my saved passwords are gone. This is so frustrating that I'm about to stop using Firefox. Is there a way to fix this problem?

Thanks.

I have opted out of the studies then restarted my computer but still have that annoying other bookmarks folder on my bookmarks toolbar. Why won't this annoying uncalled for intrusion go away?

I looked around and couldn't find where to file a complaint, but I've seen that someone else did it here before. If this is the wrong place, please forgive my error and make sure it gets to where it should be.

Although I believe Firefox, as the last mainstream browser not owned or operated by a major tech company, is critical to keeping a more independent web, I'm very frustrated with a 'quirk' in developer mode.

It seems to unpredictably, randomly switch to 'original sources'. Normally it is an annoyance, not a critical issue, but this evening I was working on restyling a page's CSS, had gotten a fair chunk of work done, and of course, hadn't saved my progress. When I selected an element and went to edit it, Firefox pulled up the original source instead of the modified files I had been working on, and then overwrote everything that I had previously changed after I made the edit.

The fact that I didn't save my work is on me and I accept that, but the fact that Firefox decided to switch to the 'original source' instead of the modified files I had been working on without problems for over half an hour, and then offered no way to get back to the modifications I had been making, is not.

After experimentation, the 'original source' checkbox doesn't seem to do anything when I toggle it, which indicates to me that it's either buggy or the interface is not clear about what and where things are being changed. I only remember this becoming a problem relatively recently, so I'm willing to give the benefit of the doubt and assume that it's broken, but whether it's a bug or it's intentional behavior, it ought to be changed.

Thanks for your time, attention, and patience.

Hi,

My Firefox sync data for a specific addon is messed up. I believe the temporary containers addon made Multi Account Containers addon to sync an insane amount of containers, maxing up the sync storage. Now whenever I click to sync MAC, it downloads thousands of 'tmp' containers. It refuses to sync ever again, hence no matter how many times I fix it locally, if it ever syncs again, it downloads the thousands 'tmp' containers again. How can I delete the sync data for good?

Firefox on mac everytime I clean the computer (twice a year) with clean my mac app, after my log in on firefox the browser have no credential saved inside. I solved the problem more than one year ago but I cannot find any solution this time after searching on the web. I think was about config kind of problem but not sure. I have my credentials on the other mac (laptop) saved.

What ever might be please: I am looking for a practical no geek language easy to understand step by step solution

Asap please

Thank you

I have Mozilla VPN installed on my PC. I just began new home internet service with T-Mobile. The internet connection is great with the VPN off. As soon as I turn the VPN on, all internet functionality is lost until I turn the VPN off again. I want to use the VPN.

Are there settings in my computer I need to change? Or with the VPN?