Firefox Addon page does not load.

After recent update, I can not browse any addons. The site https://addons.mozilla.org does not open, shows the connection timed out. I uninstalled and reinstalled firefox… (read more)

After recent update, I can not browse any addons. The site https://addons.mozilla.org does not open, shows the connection timed out. I uninstalled and reinstalled firefox deleteting all firefox related files. The problem still persists. Other than this all the using browsing I do are all working fine. Just this extensions I cannot browse. When I click the extension icon by default it shows some extensions, I can Install them. The problem is I can not browse them. Even the recomendation tab is also empty.

PS: I am using firefox on manjaro linux.

Asked by Basavaraja G 6 days ago

Last reply by Basavaraja G 1 day ago

Firefox Loads Blank Pages After Update — Only Works After Refresh

Hi community, Since the last Firefox update, I’ve noticed that many websites load as a blank white page on the first attempt. The only way to get the content to appear i… (read more)

Hi community,

Since the last Firefox update, I’ve noticed that many websites load as a blank white page on the first attempt. The only way to get the content to appear is by refreshing the page manually (Ctrl+R).

This happens randomly on both static and dynamic websites — sometimes even on Firefox’s own support pages. I’ve already tried:

Clearing cache and cookies

Disabling all extensions

Running Firefox in Troubleshoot Mode

But the issue still occurs. No errors in the console either.

Is this a known issue with a recent update? Or could it be related to hardware acceleration, DNS, or caching settings?

Would appreciate any advice or similar experiences!

Asked by Nasro 6 days ago

Last reply by Nasro 6 days ago

Firefox and Chatrooms

I own a website that has chat rooms for each of my advisors. As of 2 days ago they are all having issues. I have them login with Firefox but now asking them to use Googl… (read more)

I own a website that has chat rooms for each of my advisors. As of 2 days ago they are all having issues. I have them login with Firefox but now asking them to use Google Chrome...............low and behold it works

Whats the issue as i believe it started with the latest Firefox update

Thanks so much

Natalie Damsel In Distress :)

Asked by Starzcast 5 days ago

Last reply by Starzcast 3 days ago

High GPU Usage (100%) While Watching YouTube Videos in Firefox

Hello Firefox Support, I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spike… (read more)

Hello Firefox Support,

I’m encountering a strange issue with Firefox. While playing YouTube videos at very low quality (144p) just to listen to music, my GPU usage spikes to 100%. This happens even when the video is not fullscreen and there’s minimal visual content.

System Info:

   Firefox Version: 140.0.2 (64-bit)
   Operating System: Windows 11 
   CPU: AMD Ryzen 7 8700F (no integrated GPU)
   GPU: AMD Radeon RX 7900 GRE
   GPU Driver Version: AMD Adrenalin 25.6.1 

The issue goes away when I disable hardware acceleration in Firefox settings, but I’d prefer to leave it enabled for better performance elsewhere.

Is this a known issue with AMD GPUs or is there something else I can try to reduce GPU usage during playback?

Thank you for your help.

Asked by ABDERRAHIM DJ 5 days ago

Last reply by ABDERRAHIM DJ 4 days ago

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it.

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but… (read more)

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but sooner or later they all bump it to the 2nd monitor and it never comes back - tried moving to primary and closing it there, but next time back on #2. Open 2nd window while first is on primary, and that goes to 2nd monitor...

Disabling "Open previous windows and tabs" has no effect

The setting works...in the way that if i quit Firefox, it'll not continue from the tabs and windows, but if i reboot my pc and open Firefox, I find myself the same place … (read more)

The setting works...in the way that if i quit Firefox, it'll not continue from the tabs and windows, but if i reboot my pc and open Firefox, I find myself the same place i stopped...even though i have that setting disabled. I found someone else with same issue on reddit and i did the same restarting the browser and refreshing and all....all to no effect.

Asked by oluwatobilobatemi05 4 days ago

Last reply by oluwatobilobatemi05 4 days ago

browser issues

First of all, if you really want to help people, then offer phone or at least chat support -- not bots! Second, I just uninstalled Firefox for the second time because of… (read more)

First of all, if you really want to help people, then offer phone or at least chat support -- not bots!

Second, I just uninstalled Firefox for the second time because of problems with connectivity and installing bookmarks

The first time was a problem with the bookmarks and again I had a problem, not with installing them but installing too many -- each imported bookmark installed seven times!

Also, I was having problems loading pages.

You really think people want to spend days rummaging through FAQs to find an answer? You need to provide some good support if you want to survive.

Asked by Tom Calarco 4 days ago

Last reply by Tom Calarco 3 days ago

My bookmarks had not synced after windows update

hey, I update my laptop windows, after updates when it restarted I have signed in to my account but bookmarks wasn't recovered. It was totally gone. I want my bookmarks b… (read more)

hey, I update my laptop windows, after updates when it restarted I have signed in to my account but bookmarks wasn't recovered. It was totally gone. I want my bookmarks back it is really important to me.

Asked by akonhia22 4 days ago

Last reply by akonhia22 4 days ago

Constant Crashes on HP Laptop

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not hel… (read more)

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not help. Then I've tried uninstalling/reinstalling several times. Each time it'll open up like new, and within 10 minutes the window closes randomly and then Firefox doesn't launch anymore on my laptop. No error message, just does not launch whether I try to from taskbar or Home or even run as administrator. Seemingly random I've been using Firefox for months and it just started doing this last week.

Sorry for lack of other info, thanks for any help you're able to give.

Asked by William Yorns 5 days ago

Last reply by William Yorns 3 days ago

Cannot restore backuped bookmarks

Hello, after a power cut I lost all my bookmarks. When I try "Manage Bookmarks -> Import and Backup -> Restore -> Choose File..." nothing happens. In the folde… (read more)

Hello, after a power cut I lost all my bookmarks. When I try "Manage Bookmarks -> Import and Backup -> Restore -> Choose File..." nothing happens.

In the folder ".mozilla/firefox/6924v31j.default-1728390329118/bookmarkbackups" there are several backup files, but the newest has the date Jun 25, though the name suggests it's from Jul 2: -rw-r--r-- 23850 Jun 25 13:07 'bookmarks-2025-07-02_184_mg1znof1NbBiyJ14ZcO9SluvTvLZI-rxPSm20YZUJww=.jsonlz4'

In the directory ".mozilla/firefox/6924v31j.default-1728390329118" there is also places.sqlite from Jul 4 11:59 (that was the moment when the power was cut).

How can I restore my bookmarks?

Asked by Hana Skoumalová 1 day ago

Last reply by Hana Skoumalová 1 day ago

firefox crashing while watching twitch and youtube.

bp-99a3af9e-c74e-4a75-9564-ae4050250703 this is the latest crash report. had 19 crashes in about 1 hour. i have noticed when i put stress on my pc IE playing a game the … (read more)

bp-99a3af9e-c74e-4a75-9564-ae4050250703

this is the latest crash report. had 19 crashes in about 1 hour. i have noticed when i put stress on my pc IE playing a game the crashes are less. i have 64g ram i9 14900k cpu. disabled all extenstions have uninstalled and reinstalled firefox but nothing im doing seems to help.

any help would be great.

Asked by Scott Sitnik 5 days ago

Last reply by Scott Sitnik 3 days ago

Firefox unusable overnight

hello! Firefox began timing out and needed to be force quit starting yesterday; I didn't think anything of it until I reopened and Firefox continued to be unusable. It's … (read more)

hello! Firefox began timing out and needed to be force quit starting yesterday; I didn't think anything of it until I reopened and Firefox continued to be unusable. It's not frozen or unresponsive, but it won't load pages or complete actions. I can interact with the browser and settings, etc, access about:crashes, but I can't actually submit crash reports; it just loads endlessly. When I close the program, it won't complete that action either; the app remains running in the background until I force quit.

Things I've tried:

Restarting the computer Uninstalling and reinstalling Firefox Clearing the cache

Other browsers work fine, as does the rest of my machine and internet. I'm submitting this using Safari because I can't navigate here using Firefox, but would really prefer to get back to my browser of choice.

Attached are the IDs of a few of the crashes I've had; they remain unsubmitted, sorry, because (as outlined above) I'm not able to complete the action when submitting them.

Asked by rakincaid 5 days ago

Last reply by rakincaid 5 days ago

Can,t Opne this website. show this Result - Warning: Potential Security Risk Ahead

am trying to log into the indian evisa (indianfrro.gov.in) website to print off an ETA (Electronic Travel Authorisation) and when logging into the site I am getting a war… (read more)

am trying to log into the indian evisa (indianfrro.gov.in) website to print off an ETA (Electronic Travel Authorisation) and when logging into the site I am getting a warning saying potential security risk ahead


Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to indianfrro.gov.in . If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the web site, and there is nothing you can do to resolve it.

If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the web site’s administrator about the problem.

I do not know what to do for the best

Asked by bablu md 5 days ago

Last reply by bablu md 5 days ago

his is weird

I have been using Firefox for awhile now and something weird is happening. I can't close tabs by clicking on the 'x' on the tab. I also can't use the back arrow and the r… (read more)

I have been using Firefox for awhile now and something weird is happening. I can't close tabs by clicking on the 'x' on the tab. I also can't use the back arrow and the refresh button. I can right click and close tabs that way and the bookmark bar works. The problem seems confined to the top two bars. Thank you.

Asked by gmartquez 5 days ago

Last reply by gmartquez 5 days ago

Microsoft login repeating

When using any Microsoft 365 product on the browser I keep getting a prompt to "Please sign in" although I am already signed in. I can click the Sign in button and a abou… (read more)

When using any Microsoft 365 product on the browser I keep getting a prompt to "Please sign in" although I am already signed in. I can click the Sign in button and a about:blank page pops up for a split second. Then within a half hour or so, it will pop up again. I deleted my cookies but the problem still persists. Does not happen on other browsers.

Asked by jason.pozega 6 days ago

Last reply by jason.pozega 6 hours ago

Missing/deleted bookmarks

I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing Hi… (read more)

I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing History showing. I have tried the import/restore steps but each date I try to restore from I get an error message - "Unable to process the backup file".

Asked by erancrotser 3 days ago

Last reply by erancrotser 2 days ago

mail.com extension not working in Firefox

My mail checker extension isn't working right in Firefox. Extension Link I was able to find an error using Developer Options but I don't know if the error is even relate… (read more)

My mail checker extension isn't working right in Firefox. Extension Link I was able to find an error using Developer Options but I don't know if the error is even related to the extension or if it is even useful. If anyone would help me, I would be very grateful.

Asked by kayush 2 days ago

Last reply by kayush 1 day ago

Scissors Tool Missing

My screenshot scissors tool has disappeared from the toolbar. I looked in "Customise Toolbar" and "Edit controls" is the only related toolbar that's there. Has the scisso… (read more)

My screenshot scissors tool has disappeared from the toolbar. I looked in "Customise Toolbar" and "Edit controls" is the only related toolbar that's there. Has the scissors tool been replaced by this?

Asked by eugbug1 4 days ago

Last reply by eugbug1 4 days ago