Showing questions tagged: Show all questions
  • Archived

Downloading attachments Mozilla / Yahoo mail

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no… (read more)

Couple days ago Yahoo Mail stopped downloading attachments of any type. Only happens when using Mozilla. Yahoo mail works fine with edge and android. The following had no affect: (1) signing out and in to yahoo mail. (2) Clearing cache etc in Mozilla (3) rolling back recent windows updates. Occurs with all types of attachments, so not an app issue. Appreciate your help, please include only those suggestions which consider the "suddenly" part...

Asked by dejavodoo 3 years ago

Last reply by SuMo Bot 2 years ago

  • Archived

pr_connect_reset_error on EVERY website

I've been using Firefox for years and never had this happen. I'm getting "secure connection failed" errors with "pr_connect_reset_error" on every single site I try to vis… (read more)

I've been using Firefox for years and never had this happen. I'm getting "secure connection failed" errors with "pr_connect_reset_error" on every single site I try to visit, it just started today. I've tried every possible solution I've found on Google, the only thing that has worked at all is clearing the browser cache and restarting the computer, but then when I left the computer and came back about an hour later the error messages were back. I need a fix for this ASAP, I'm about ready to give up on Firefox completely.

Asked by TessaLane83 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Websites don't load correctly

Hi, when I visit some websites, the pages do not work properly. The page does not want to upload properly and links on the page do not work. Can't log in to a page I have… (read more)

Hi, when I visit some websites, the pages do not work properly. The page does not want to upload properly and links on the page do not work. Can't log in to a page I have the latest version installed.

Asked by 20tassar 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Website malfunction

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying … (read more)

While using Yahoo email I tried to access the 'Notepad' page and get a message saying to Download a new version of Firefox to see the 'Calendar' even though I was trying for the 'Notepad' not the 'Calendar'. If I try for the 'Calendar' I initially get the small right-sidebar version fine but if I ask for the full page version I get the error message again. This does not happen if I access Yahoo through Chrome-browser. I have repeatedly done the download to no avail. (I have version 99.0.1). I am attaching a screenshot of the error message. Thanks for any help. No rush.

Asked by davidNwillems 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Feedback to Firefox team & WARNING to its users

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When chec… (read more)

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When checked, upon startup, it will restore one window, its tabs, & maybe its sessions (?), and it will send all the other Windows & their tabs to the bit bucket.

Users: KNOW & HEED this warning! Team: Please take what you've already done for that window and merely do it also for the rest of them? In the mean time, please change the wording to something like "Open one of the windows and its tabs". Ideally, identify which window has been chosen for this.

Thanks, and be well.

Asked by Bill Crews 3 years ago

Last reply by cor-el 3 years ago

  • Archived

embedded videos

Firefox only shows a black box when i try to run an embedded video. It works fine on other browsers, specifically Microsoft Edge. I ran it in troubleshooting mode which… (read more)

Firefox only shows a black box when i try to run an embedded video. It works fine on other browsers, specifically Microsoft Edge. I ran it in troubleshooting mode which fixed the problem temporarily but reoccurs when computer is off and then turned on.

Asked by Kerry Winterer 3 years ago

Last reply by cor-el 3 years ago

  • Archived

how do i stop firefox from opening so many instances in the background?

IT'S MAKING ME CRAZY - so bad that I've even tried MS Edge! Ewwww.... I read in the HELP files and online that I should be able to change the config to 1/1 after unchecki… (read more)

IT'S MAKING ME CRAZY - so bad that I've even tried MS Edge! Ewwww.... I read in the HELP files and online that I should be able to change the config to 1/1 after unchecking option to let Firefox control things in my settings. However, it does not pop up the change config box - and, I later read that it is not available any longer. This is killing me! Thank you for helping!

Asked by Diane Rose 3 years ago

Last reply by Terry 3 years ago

  • Archived

My microphone is not working properly in Firefox

My microphone does not work properly in Firefox, it sounds very low and bad. I have a Corsair HS35 Stereo headset and my sound driver is Realtek HD Audio 2nd output. I … (read more)

My microphone does not work properly in Firefox, it sounds very low and bad.

I have a Corsair HS35 Stereo headset and my sound driver is Realtek HD Audio 2nd output.

I have tested my microphone in other browsers and other kind of applications like Google Chrome, Brave, Windows Voice Recorder, WhatsApp Desktop, etc. and the microphone works fine. It only works badly in Firefox.

I did the test with a portable version of Firefox, and, as with the installed version, the microphone was malfunctioning.

I've also noticed that Firefox lowers the microphone volume automatically (how do I prevent this?), yet even if I turn it all the way up it still sounds very low and bad.

What can I do about it?

Thanks for the answers

Asked by Ucro 3 years ago

Last reply by OM RA 3 years ago

  • Archived

Spell check only works half the time.

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser prov… (read more)

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser providing spell checking services, looking for the little red lines to point out my mistakes, so now that this feature has stopped working reliably I am constantly submitting items with embarrassing typos, having to go back and edit almost every single post I make after the fact. Is there any way to get this working properly again? Thanks.

Asked by VincentBrick 3 years ago

Last reply by cor-el 3 years ago

  • Archived

LastPass extension is broken

I have used LastPass extension on FF for years with no problems. About a week ago the icon disappeared from my extensions menu bar but would come back if I logged on to L… (read more)

I have used LastPass extension on FF for years with no problems. About a week ago the icon disappeared from my extensions menu bar but would come back if I logged on to LP via the web. Today, it won't come on at all. I have FF ver. 99.0.1 64 bit on Windows 10. How do I fix this?

Asked by Clair 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I have no idea why this is happening

{ "securitySoftware": { "registeredAntiVirus": "Microsoft Defender Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Microsoft Firewall" }, "pr… (read more)

{

 "securitySoftware": {
   "registeredAntiVirus": "Microsoft Defender Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Microsoft Firewall"
 },
 "processes": {
   "remoteTypes": {
     "privilegedabout": 1,
     "extension": 1,
     "prealloc": 1
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   "maxWebContentProcesses": 8
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   "MOZ_APP_RESTART": "1",
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports",
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\apx9tstq.default-release-1650652330211\\crashes\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
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   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini",
   "MOZ_SKELETON_UI_RESTARTING": "1"
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   "browser.urlbar.suggest.searches": false,
   "browser.urlbar.tipShownCount.searchTip_onboard": 4,
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   "doh-rollout.disable-heuristics": true,
   "doh-rollout.doneFirstRun": true,
   "doh-rollout.doorhanger-decision": "UIOk",
   "doh-rollout.home-region": "US",
   "doh-rollout.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "dom.disable_open_during_load": false,
   "dom.forms.autocomplete.formautofill": true,
   "dom.security.https_only_mode": true,
   "dom.security.https_only_mode_ever_enabled": true,
   "extensions.lastAppVersion": "99.0.1",
   "idle.lastDailyNotification": 1651446016,
   "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
   "media.gmp-gmpopenh264.lastUpdate": 1650652374,
   "media.gmp-gmpopenh264.version": "1.8.1.1",
   "media.gmp-manager.buildID": "20220411174855",
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   "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
   "media.gmp-widevinecdm.lastUpdate": 1650652376,
   "media.gmp-widevinecdm.version": "4.10.2391.0",
   "media.gmp.storage.version.observed": 1,
   "media.hardware-video-decoding.failed": false,
   "media.peerconnection.ice.default_address_only": true,
   "media.peerconnection.ice.no_host": true,
   "media.peerconnection.ice.proxy_only_if_behind_proxy": true,
   "network.http.proxy.respect-be-conservative": false,
   "network.trr.bootstrapAddress": "1.1.1.1",
   "network.trr.confirmationNS": "skip",
   "network.trr.excluded-domains": ",accounts.firefox.com,profile.accounts.firefox.com,oauth.accounts.firefox.com,firefoxusercontent.com,mozillausercontent.com,accounts-static.cdn.mozilla.net,accounts-static-2.stage.mozaws.net,firefox.factor11.cloudflareclient.com,detectportal.firefox.com,localhost.localdomain,localhost6.localdomain6,localhost6",
   "network.trr.fetch_off_main_thread": false,
   "network.trr.mode": 3,
   "network.trr.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "places.database.lastMaintenance": 1651265143,
   "privacy.sanitize.pending": "[{\"id\":\"newtab-container\",\"itemsToClear\":[],\"options\":{}}]",
   "privacy.history.custom": true,
   "privacy.purge_trackers.date_in_cookie_database": "0",
   "privacy.purge_trackers.last_purge": "1651446020315",
   "privacy.userContext.enabled": true,
   "security.remote_settings.crlite_filters.checked": 1651525452,
   "security.remote_settings.intermediates.checked": 1651425976,
   "security.sandbox.content.tempDirSuffix": "{26f660aa-1fb1-4924-9d39-ba6d8030032f}",
   "services.sync.declinedEngines": "",
   "services.sync.lastPing": 1651446447,
   "services.sync.lastSync": "Mon May 02 2022 14:09:07 GMT-0700 (Pacific Daylight Time)",
   "services.sync.engine.addresses": true,
   "services.sync.engine.addresses.available": true,
   "services.sync.engine.creditcards": true,
   "services.sync.engine.prefs.modified": false,
   "signon.rememberSignons": false,
   "storage.vacuum.last.index": 1,
   "storage.vacuum.last.places.sqlite": 1650653788,
   "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
 },
 "lockedPreferences": {
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 },
 "printingPreferences": {
   "print.more-settings.open": true,
   "print.printer_HP57B824_(HP_OfficeJet_Pro_8720).print_duplex": 0,
   "print_printer": "OneNote (Desktop)"
 },
 "media": {
   "currentAudioBackend": "wasapi",
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   "currentPreferredSampleRate": 48000,
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     {
       "name": "Speakers (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
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     },
     {
       "name": "E20 (Intel(R) Display Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\\4&33d682b5&0&0201",
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     {
       "name": "SOUNDBAR (TaoTronics TT-SK023)",
       "groupId": "BTHENUM\\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0002099a_PID&0500\\7&1c634f93&3&F013C3E30949_C00000000",
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   ],
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     },
     {
       "name": "Stereo Mix (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
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 },
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   "instantiator": "UIAUTOMATION|"
 },
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   "FoundDiskCacheOnInit": true,
   "WroteToDiskCache": false
 },
 "libraryVersions": {
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     "version": "4.33"
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     "version": "3.76.1"
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     "version": "3.76.1"
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     "version": "3.76.1"
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   "NSSSMIME": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   }
 },
 "userJS": {
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 },
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     "available": [
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     "regionalPrefs": [
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     "defaultLocale": "en-US"
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   "osPrefs": {
     "systemLocales": [
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     ],
     "regionalPrefsLocales": [
       "en-US"
     ]
   }
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "sandbox": {
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   "effectiveContentSandboxLevel": 6,
   "contentWin32kLockdownState": "Win32k Lockdown disabled -- Running in Safe Mode"
 },
 "remoteAgent": {
   "listening": false,
   "url": ""
 },
 "graphics": {
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   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "WebRender (Software)",
   "windowLayerManagerRemote": true,
   "adapterDescription": "Intel(R) UHD Graphics 620",
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   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32",
   "driverVendor": "",
   "driverVersion": "26.20.100.7870",
   "driverDate": "2-5-2020",
   "adapterDescription2": "NVIDIA GeForce GTX 1050 with Max-Q Design",
   "adapterVendorID2": "0x10de",
   "adapterDeviceID2": "0x1c8d",
   "adapterSubsysID2": "14a11043",
   "adapterRAM2": 2048,
   "adapterDrivers2": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll",
   "driverVendor2": "",
   "driverVersion2": "30.0.15.1169",
   "driverDate2": "2-1-2022",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "10.0.22000.258",
   "clearTypeParameters": "Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ",
   "targetFrameRate": 60,
   "direct2DEnabledMessage": {
     "key": ""
   },
   "webgl1Renderer": "WebGL is currently disabled.",
   "webgl1Version": "-",
   "webgl1DriverExtensions": "-",
   "webgl1Extensions": "-",
   "webgl1WSIInfo": "-",
   "webgl2Renderer": "WebGL is currently disabled.",
   "webgl2Version": "-",
   "webgl2DriverExtensions": "-",
   "webgl2Extensions": "-",
   "webgl2WSIInfo": "-",
   "info": {
     "AzureFallbackCanvasBackend": "skia",
     "AzureCanvasBackend": "skia",
     "AzureContentBackend": "skia",
     "ApzWheelInput": 1,
     "ApzDragInput": 1,
     "ApzKeyboardInput": 1,
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}

Asked by ThatDamnGirl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Cannot access several websites

When I try to access a few common sites, such as Lowes.com and Totalwine.com, I get the following message: An Error has occured We apologize for the inconvenience, but t… (read more)

When I try to access a few common sites, such as Lowes.com and Totalwine.com, I get the following message:

An Error has occured We apologize for the inconvenience, but the requested url is invalid. It may be a result of using special characters that are not accepted at this time. Thank you for your patience.

If I really need to access the site I can open Google Chrome and they will open with no problem.

How do I fix this issue? BTW Firefox just loaded the latest update and the problem still exists.

Thx, Bill

Asked by bill6044 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

CompTIA Website

When i open up https://login.comptia.org i can see the website and it loads then it prompts me to login, but when i click the login button the website goes blank and tur… (read more)

When i open up https://login.comptia.org i can see the website and it loads then it prompts me to login, but when i click the login button the website goes blank and turns all white and i refresh the website and it stays white. I have cleared all cookies and cache, and i have also refreshed firefox.

Asked by eibarra9337 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

400 Bad Request Request Header Or Cookie Too Large

Whenever I get this message; I just go to Chrome and it works fine. Trying to goto: https://www.westernjournal.com/justice-roberts-goes-nuclear-activates-police-force-a… (read more)

Whenever I get this message; I just go to Chrome and it works fine.

Trying to goto:  https://www.westernjournal.com/justice-roberts-goes-nuclear-activates-police-force-answerable-court/?utm_source

I have several issues when using Western journal that work fine if I use Chrome browser. Like answering question of the day, I have to reload the page to see the results. Chrome updates right after I select answer. About ready to switch back to Chrome and I Really don't want too!

Asked by davespc01 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (read more)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Asked by ler 3 years ago

Last reply by Guido 3 years ago

  • Archived

Audio not working

For the last few days audio in firefox does not work at all, i searched your site for known solutions, uninstalled and reinstalled the firefox but it is still the same, i… (read more)

For the last few days audio in firefox does not work at all, i searched your site for known solutions, uninstalled and reinstalled the firefox but it is still the same, i get normal audio from every other app/game just not from firefox itself. The day it happened there were no updates i did (both on my pc or the firefox ) i was just reading and playing some music on youtube, the music stops i go to check if it is the youtube are you still there message but there is nothing i can see the video playing but no sound, i then reinstalled my audio drivers thinking it was the windows problem that i had few times now but still no results. I checked everything that i could from my side and followed help from your support pages, and i am now out of options so i would appreciate a fast reply.

Thanks in advance, Teo

Asked by Teo 3 years ago

Last reply by jonzn4SUSE 3 years ago

  • Archived

I installed the new FireFox on my Win10 desktop this morning . . . and it will not load any of the websites I go to daily . . .

I am having to use Google to get this request for help to you because my newly installed FireFox stays blank and does not go to and load any of my daily go to sites. … (read more)

I am having to use Google to get this request for help to you because my newly installed FireFox stays blank and does not go to and load any of my daily go to sites.

Asked by rboswarva 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox and DuckDuckGo block sign on for almost websites -

For the last month, when I use Firefox and DuckDuckGo as my browser, on my MacBookPro Catalina 10.15.7 an image appears that says "Secure Connection Failed" Sometimes, i… (read more)

For the last month, when I use Firefox and DuckDuckGo as my browser, on my MacBookPro Catalina 10.15.7 an image appears that says "Secure Connection Failed"

Sometimes, if I click on "try again" i will get the website I am seeking.... this could just be AOLMAIL... or Marketwatch... or Reuters..... But this happens about once in 100 tries.

What has gone wrong with Firefox and DuckDuckGo?

That has been the best safe browser system in the world, but now something is seriously wrong....

How do I get the system working as it did for so many years?

Asked by welchhome 3 years ago

Last reply by cor-el 3 years ago