Firefox Community Forum

Dear Mozilla Support Team,

I’m experiencing an unusual issue with mouse sensitivity in Firefox. When I open Firefox, my mouse sensitivity or DPI seems to drop significantly, making it difficult to navigate. However, when I close Firefox, my mouse sensitivity returns to its normal level. This issue does not occur in other browsers like Microsoft Edge or Opera, where the DPI remains stable, suggesting the problem is specific to Firefox and not related to my laptop or system settings.

I’ve tried troubleshooting on my end, but the issue persists. Could you please advise on any specific settings or configurations in Firefox that could be causing this DPI sensitivity drop? If this can’t be resolved, I may need to consider uninstalling Firefox and switching to a different browser for a smoother experience.

Thank you for your attention to this matter. I appreciate any assistance you can provide.

I get an access denied error page when trying to login to anything at att like email or myatt. Such links are also not working from the "currently" page. All other tabs sites work fine. And I can get my att email on my phone just fine too. What is the problem/fix?

After updating to FF 132.0.1, my homescreen shortcuts are no longer visible or accessable. Could you please advise what I must do to restore them? Thank you in anticipation, Peter Palmer

Environment is Win 10 PC, ver 22H2 (OS build 19045.5011)

I get this Message Box when Firefox loads.

Not compatible with the latest version. Error Platform Error version 132.0 is not compatible with Min and Max. Try to Reinstall.

Did that and got the same Version and the same error message.

I have attached a Screenshot.

bill

Setting for "Download" FORCE duplicate saving of ALL downloads. I have tried every setting combo possible AND set 'ASK" for ALL files but NO MATTER what FOLDER I chose to download a file to it ALWAYS saves a DUPLICATE in my DOWNLOAD folder. In settings it is IMPOSSIBLE to leave the "Where to Save" Field EMPTY. I download MANY FILES a day and this requires me to VERIFY 1) did the file really go to MY selected choice and the time of download and is the DUPLICATE that was FORCED to my "DOWNLOAD" folder actually go ONLY there. PLEASE FIX THIS or

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

After doing an update on my macbook air, I opened firefox and selected restore previous session (which was a selectable option). However, the window does not appear anywhere, even though when I click on the icon in the dock, it shows that the window exists (so my session was correctly restored, but its not visible at present). Any help?

Instructions for adding lines to the bookmarks toolbar are too complex. We need to be able to grab the bottom of the toolbar and drag it down to add lines. How about it, Mozilla?

the Firefox browser does not function now. I thought i had to update, got an error- couldn'/t load xpcom and an entry point error, i have no clue what to do.

firefox is my default browser' i use Win 11 never had an issue before with Firefox d.iselin@gmail.com or 914-310-1945

Using FF on a Mac (latest OS)... trying to delete an item or archive it and nothing happens. It doesn't go away. Deletes from my iPhone but the change doesn't show up on the browser... the item is still there.

I've had an issue on my Mac Mini since (I think) I bought it ~1.5 years ago. Firefox essentially stops responding randomly. When it happens, I can usually still scroll through the page, but I'm unable to click on any links on it. Other things like hovering over things that might change color also stops working. When it happens, it happens to all tabs that are open. It usually eventually comes back on it's own after a couple minutes. The weird thing is as soon as I load any other external application, even something as simple as Settings or Preview, Firefox will immediately spring back to life. Only a couple common addons (Ublock Origin) but it happens even with all add-ons disabled. It's sporadic, sometimes I can go all day without it happening, other times it happens every few minutes.

It's persisted through 3 different OS upgrades and countless Firefox versions. I've tried everything I can find about troubleshooting Firefox on mac and nothing works. It's not a resource thing as it happens with only Gmail open sometimes and Firefox being the only thing running. I'm at a loss and looking for anything that might help. I've never seen this issue on other Macs I've used Firefox with.

HELP!!! I've been told that soon I won't be able to use firefox on my mac (mid 2010 version, still working fine) I'm currently using firefox version 115.17.0 esr. Are there any plans to make a workable workaround? I really can't afford a new laptop and firefox has always been my go-to browser. (I have to admit that I am absolutely ignorant of tech specs.) Any ideas Mozilla peeps, (or am I barking at the moon and have to bend to the capitalist oligarchy that desperately wants me to spend spend spend???) Thanks for any tips!

Ik zal het zo goed mogelijk uitleggen Ik heb meerdere account waar er één van Microsoft is maar die heb ik zodanig beveiligd dat hij eerst naar twee gmails en code verstuurd voordat ik in kan loggen mijn pech is dat bij één van mijn gmails kan ik sowieso al niet inloggen dus daar heb ik hulp bij nodig en gewoon de meest simpele manier lijkt wel bij Microsoft kan inloggen dit onder andere om de reden dat ik best wel behoorlijk wat geld op een Microsoft rekening heb staan Ik geloof niet dat ik hier een foto van bij kan voeren en neem wel dan zal u het zo ook zien al is het tenminste tweede een vrij onduidelijke foto maar dat is één van de drie foto's dat er laptops zijn besteld maar die ik nooit heb ontvangen maar eentje ontvangen Je kan ook de eerste foto zien dan mag u over twijfelen Ik heb €100 op mijn rekening over laten schrijven en je ziet wat de uitgave gezien is van die 7 dagen nog iemand dit lezen maar vraag ik je om mij te bellen net op telefoonnummer 06-38541746 svp niet naar 10 uur bellen bij Robert dank nu heb ik er nog één laatste foto bij gevoegd dan zie je waar dat ik ben maar de andere telefoon zie je ook wel dat die is nou daar ben ik letterlijk niet een klein beetje bij in de buurt maar die persoon die heeft hem wel al mijn gegevens en omdat laptop die ik toen heb besteld en uit Engeland amacteriskible is Eerst kom ik hem traceren met hun die handige vogel dat verwijderd Verras me eens met een positief bericht Ik zit niet vaak op deze site

Is there a quick way to close all windows at once, without quitting FF?

I would prefer an extension-less solution; also I would like to keep the setting that retains the previous session upon reopening FF.

it is a long time i'm using firefox about 5 years but it's a year that i finished recently i noticed that when i don't login it is good after that i found out on linux i can and now today again the problem persisi i'm in a safe environment and all things work except firerfox