Firefox Support Forum

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

When i use "Take a Screenshot", if i drag and select a custom region, immediately this message is displayed in the lower right corner of the browser:

Shot Copied Your shot has been copied to the clipboard. Press CTRL-V to paste.

But even the shoted image does not paste in prorams(like Paint.NET).

What should I do?

Hello,

Our requirement is as below-

We have our client application which is chrome compatible application. As a integration process, we merged 4 sub component / applications in our existing client application. We now allowed users to connect these applications from chrome based client application by clicking on its Dashboard Icon. Once clicked, new chrome tab is getting opened and users can access that application.

The Problem here is - two of the applications were Firefox compatible applications due to which its UI appearance is not upto the mark in Chrome.

Could you please provide solution so that we can open those sub applications in new Firefox browser (from chrome browser)? We had checked firefox extension (add on) but its not useful as this will only open or convert current url in firefox browser.

Thanks .

Best regards, Anuprita Thakur.

Hi, I use duckduckgo as my search engine and I have set the start page as that as well. This is gonna be tricky to explain so bear with me. When the start/home page comes up I have to press the "plus" to open a new tap and on that page I´ve got all the most visited pages. How can I change it so that is the first page I see when I start firefox?

Very grateful for any help.

So I was cleaning out my SSD of a bunch of junk files and I think I might have deleted a file Firefox needs as when I open Firefox it seems to just blank with the search bar and when I try to go to say YouTube nothing loads. So I tried to do a fresh redownload of Firefox and the installer just this error saying "The code execution cannot proceed because vcruntime140_1.dll was not found" can someone help me get Firefox working properly again?

I'm using macbook, firefox version 82.0.

My firefox doesn't not startup with previous sessions. it only shows one blank tab no matter what I had when I closed it. happens both when I simply close it or completely quit it. I marked the "restore previous session" on the startup menu in the preference, didn't help or had any change.

Hello,

I have three add-ons and none of them are appearing in the tool bar or working. They are enabled and I am not browsing in private or safe mode. Likewise, when I go to the customize page, none of my add-ons' logos appear for me to move.

I have attempted uninstalling/reinstalling the add-ons, but to no avail. There is room on the toolbar. They have been on the toolbar before with previous Firefox versions. I have made sure that Firefox is updated as are the add-ons in question.

Any help would be appreciated.

I can only print the lst page of a webpage from firefox. I tried safe mode and have the same problem. l page prints and then I get a "Print preview error - an error occurred while printing". I can print in other browsers. What is the solution?

Since installing, the browser is not responding as it used to. I am plagued with browser not responding error messages at multiple different sites. I am running Windows 10 and this is occurring on two different machines. Is there a workaround or fix?

I seem to have signed up for a product that costs $2.99 per month. I don't know what the product is and I don't use it. Mozilla provides no way to cancel this charge that I have been able to find.

When I try to use my existing Firefox account login on my new Win 10 laptop, it tells me the password is incorrect. I have tried this both manually and with a password manager; fails either way. (This question has been posted using my Win 10 desktop PC, using that very login.)

Hi, I just updated to Firefox Developer 83.0b4 and the two-finger scroll sensitivity has been drastically reduced with no clear way to reconfigure it. I've spent the past 30 mins tweaking scroll settings in `about:config` (restarting FF after each value change) to no avail. In fact, it doesn't even appear that enabling/disabling `general.smoothScroll` or `general.smoothScroll.mouseWheel` have any noticeable effect, let alone the many other options listed. Are there any pages that describe the myriad options in `about:config` so that I can take a more measured approach to troubleshooting this issue?

What changed? And why? Chrome did this same thing at v68 without ever providing any way to configure it and FF has been my main browser since. I'm just trying to understand how such a significant input change can happen overnight without any explanation or any way to fix it.

As the title implies, I am unable to open any local files on Firefox. The tab just keeps loading forever and using up all available memory until it crashes the tab. (the browser still remains operational, since the crashing process is a child process of the main browser)

I took a look at the process in GDB and it looks like it's hanging in `read () at /usr/lib/libpthread.so.0`, called from libxul.so. (possibly a spinlock, since it also grinds one of my cpu cores down) I've checked and this problem is not related to my profile, settings, or extensions.

I'm at a complete loss for what to do now to fix this, since I don't have the time or disk space to build a full debug build of Firefox and figure out what's going on.

Hi, With Firefox 81.0.2 64-bit running on Windows 7, I can't logout from my account on a very specific site. If I delete the 2 cookies the site wrote on my computer, I'm then presented with the logon window and I'm able to login again but not logout until I delete the 2 fresh cookies the site just put on my computer during the new session. Should I log under a private window, nothing being written to my computer, log out is always possible. I'm also able to log out from my current session with an older version of firefox (50.1.0). This also close the session opened under Firefox 81. At the moment, only one site is behaving like this. I first asked the support of this site. Here's its reply: <<That is an interesting problem you have there! It might be that your session wasn't properly removed from our server but I know that we restarted our webserver 3 days ago, so that should have resolved itself if that was the problem. I don't have any other suggestions, but if a private window works, this suggests an issue with your cookie management of the browser.>>

Please may you help ? TIA

I have been logging in to M&S Internet Banking for ages. Now I can't. I phoned M&S support and they said try a different browser. I tried Microsoft Edge and was able to log in normally. I don't want to use Edge I want to use Firefox. Any help will be appreciated. Andrew M

I've tried in a new installation of windows and firefox, if you load more than one digital certificates in the "your certificates" tab, the browser gets stuck in the first digital certificate that you have selected. No matters if you close the browser, when you open it again the browser acts like the certificate is already selected without being prompted when you try to enter a webpage that needs a digital certificate.

For example: Spanish Social Security https://sede.seg-social.gob.es/wps/portal/sede/sede/Ciudadanos/CiudadanoDetalle/!ut/p/z0/rU_LDoIwEPwVOHA02wIhciTGEJQmGkOEXkgDBeujPFqN_r3UO5y8TDKzk5kdoJADlewlWqZFJ9l94gUNSg8HPg4RTmOUbFGUkX0WekcvTjCcuIId0AWTG5gUdyQb0gLtmb6shGw6yA2OD66sj1XxUYtGVKzuFOQIz56gENdhoBHQqpOavzXkite8_DEpJo-DjOCgSjxrVjNplJk4B803LW-ahv_7FRfhdeBDf4vPh7QhKrLtLwe74DE!/

I have marked the checkbox "ask every time" and disabled any master password.

Any help is welcomed!

I can reach Virgin Mobile Canada, that is I can login and then see my account, with Vivaldi and Chrome, latest version, but now with FF 82.0 I cannot do so. Trying to login just results in a coming back to login page over and over. Seems like something funny has happened with latest FF, as this was not a problem before.