Firefox Support Forum

Greetings everyone,

This is a incredibly important problem for me so I thought it deserves a new thread.

It seems like there are so many things that could go wrong.

I just want to make sure that when I do the backup that I actually do it correctly because I’m finding myself relying on Firefox more and more during my everyday life.

Thank you for any help!

How do I uninstall the Firefox icon from the taskbar? The standard article on the Firefox Support website is `How to pin and unpin Firefox from the taskbar on Windows 10 and Windows 11', but it seems to be out of date. It says to right-click on the icon and click on `Unpin from taskbar', but there is no such item in the right-click menu any more.

I know that it became difficult to unpin the Firefox icon about a year ago. I got a new PC recently and installed Firefox, but I could not remove the icon. Then realised that I should have done this during installation, by using 'Custom installation' and unticking the 'Icon on taskbar' option. I searched the web for clues and found none, so I uninstalled and reinstalled, which was a nuisance.

Some months later, I have just installed the new version 110.0.1, but I forgot to use 'Custom install', with the result that the icon is back on the taskbar. Again I have searched the web, and again no success. I tried reinstalling V110.0.1 on top, using 'custom install' this time --- I could switch off the 'Icon on taskbar', but the icon is still there.

I don't want to uninstall-reinstall this time because I have now configured Firefox as I want it, so that would waste a lot of time --- and I will probably forget again sometime in the future.

I am sure that Firefox has not done this deliberately, because they are always so much on the user's side.

QUESTION: How do I unpin the Firefox icon from the taskbar without uninstalling? I have an idea that there is a registry hack that will achieve this.

Hello

(Firefox, Win10, desktop, latest built)

Unfortunately, I'm not an expert, so, when I found something relevant, online, it was way out of my league.

I've just realised there's something wrong with the bookmarks.

Sometimes I cannot save bookmarks. Sometimes I can.

When I move bookmarks, they seem to disappear.

I delete a few bookmarks, but those bookmarks remain there as if nothing has happened.

I tried to rename a couple of bookmarks, but nothing happens, and I cannot remove such bookmarks.

I've scanned my computer for malware, viruses, etc, but everything seems ok.

I'm not sure what is happening

Cheers

Christian

after Firefox updated all saved passwords and log ins are missing. I have checked and I only have one profile available. At a loss as to what to do to fix the problem. Help would be very gratefully received.

Patrick

Starting with Firefox 113 (on Debian Linux), every few days Yahoo mail stops working properly: I can read emails but hitting any action of them, like Reply, Move, Delete, does nothing at all.

I need to clear cookies to get this operational again. This doesn't happen on chrome on the same computer.

The only add on I have is an adblocker, disabled for yahoo mail. This problem also happens with enhanced tracker protection turned off.

I see this issue posted in other questions but none of the solutions given works. For one, the click on items you talk about don't exist, like the "Firefox Options and/or Preference" is no where to be found, top left click on Firefox Icon or top right bars. The right click button does not work in your browser at all. I don't have this issue on my work computer or my work laptop and they are running the same version, 1140.1. I am use to: Right clicking Firefox icon in tool bar and a menu coming up that allows for several choices. Right clicking in the top bar with page tabs and being able to put the bookmark menu bar up permanently (the main reason I use Firefox, ease of accessing bookmarks which Chrome and IE make ridiculously difficult}. How do I get functionality of my right click back?

I believe this happened after some Windows update.

Neither in Firefox, nor in Chrome can I get my microphone to work. The browsers are correctly asking for permission to access the microphone, apparently the website gets a positive feedback, but no audio stream.

For example, if I use the online microphone test, the test widget displays a line, but no visualisation of my speaking. https://www.onlinemictest.com/

The webcam works fine, and the microphone does work in other applications.

Teams Web even allows me to switch Microphone from my headset to the internal mic, but it doesn’t change anything.

Might there be some Windows Policies in play that forbid browsers in general to access the microphone?

How can I further analyse this issue?

Thanks a bunch already!

After a trip on which I used several other internet connections, my Firefox has become very unstable. It is prompting me to shut down Firefox in order to open the next window. It is also flickering on the refresh icon. It is also blocking adult content. I have refreshed the Firefox browser but that changed nothing. I am not sure how to troubleshoot to look specifically at these problems. I am fearful of trying to delete and reinstall this program as I do not use any other online browsers and do not want to install them. Can this be troubleshooted remotely without risking malware?

A white screen occurs when browsing the web. If you turn off "Use recommended performance settings" and "Use hardware acceleration when available" the problem is fixed, but then the browser slows down. Can this be fixed in another way?

Firefox 114.0 (64-bit) / Windows 11 Home 21H2

What is the code to remove that new menu Search Bookmarks in new firefox 114?

I already remove all the previous "bookmark all kind of type menu" in userchrome.css

Dear Firefox Support Team,

I hope this email finds you well. I am writing to seek assistance regarding a persistent issue I am facing with Firefox on my Kali Linux operating system. Despite my best efforts, I have been unable to resolve the problem, and I kindly request your support in rectifying it.

The issue I am encountering involves frequent tab crashes while using Firefox on Kali Linux. I have attempted various troubleshooting methods, including updating Firefox to the latest version, disabling extensions, clearing cache and cookies, and even reinstalling the browser entirely. Unfortunately, none of these measures have been successful in resolving the problem.

Considering the importance of Firefox in my daily activities and the need for a stable browsing experience, I am reaching out to request the assistance of a dedicated support team. It would greatly help if someone from your team could guide me through the troubleshooting process or provide specific instructions tailored to my situation. I am available at [email removed from public forum] for any further communication or clarifications you may require. Additionally, please let me know if there are any specific logs or error reports I should share to assist with the troubleshooting process.

I understand the challenges involved in troubleshooting unique system configurations, and I genuinely appreciate the effort your team invests in assisting users like myself. I have always valued Firefox as a reliable and secure browser, and I trust that your support will help resolve this issue and allow me to continue using it effectively on Kali Linux.

Thank you very much for your attention to this matter. I eagerly await your response and look forward to working together to resolve this issue.

Best regards, Harie.R

I just spent 15 minutes browsing and downloading a lot of images. When I was done I looked at my downloads folder and saw only half of them there. I checked the download history in firefox, and couldn't see some files. They were not queued or in progress. They weren't in the download list at all.

I reproduced this. I downloaded an image again. Right click, save as, click save. Then that image doesn't appear in the download history.

I tried some variations. Hitting enter instead of clicking save. Opening the image in a new tab and using ctrl-s.

Still, no image in the download history or on disk.

I quit firefox and re-openned. Still the file didn't appear on disk or in the download history.

Then I kept trying, and I got a second issue, which I think is related.

Often when I save an image, instead of one window popping up asking me where to save it, I get a second window popping up ontop of that, then a third, then a fourth. All ontop of each other. All asking the same thing. They take the focus, so it's not possible to interact with the main firefox window to continue browsing.

Sometimes if I hit enter literally 50 times then it will save the same image repeatedly, and eventually I can go back to browsing.

Sometimes there's more than 50 popup windows (my hunch is more than 100). My only solution then is to quit firefox forcefully. Which is annoying if I have state in other tabs that I don't want to lose.

This has happened many times over many weeks. It only happens on some file saves. I can't figure out why it happens on some, not others. (Right click > save, and also ctrl-s, they both do the same thing.)

This form won't let me attach a screen recording. Only screenshots. That's annoying because you can't really see the behavior from the screenshot. But I'll try. See the dark black border outside the download dialogue? That's normally a very faint transparent shadow. But because there's so many duplicate windows all exactly ontop of each other, those multiple transparent shadows have become opaque.

What you can't see from a static screenshot is that I could see each window appear ontop of the other. If I try to select the filename text and edit it, very quickly another window appears ontop with the default filename again. I can see the Firefox icon in the Gnome bar on the left shaking every time a new window pops up.

(Hmm, it looks like I can't *upload* screenshots either. I click browse, select a file, and then it doesn't get uploaded.)

I'm on Ubuntu 22.10 with Wayland.

I don't know if this issue is a bug in Firefox, or in Gnome. I've only seen this behavior with Firefox in Gnome. Not Firefox on another DE/OS. And not any other application in Gnome. This behavior has been intermittent since I bought this laptop and installed Ubuntu about a month ago.

trying to verify my discord will send me to Did Not Connect: Potential Security Issue. error code is MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT tried the proxy solution, the config solution, and trying to make a certificate for it

I updated. There was then supposed to be a 're-store session'. Didn't happen. And I'm not about to read a thousand pages of twaddle to find out why. Firefox actually just sucks. My tech installed it. I'm going back to Safari.

I can't figure out what's gonna happen next with, I suspect, a new whiz bang deal w. The rule used to be something like: get new new button and one would magically appear - no questions, what kind, etc. The new stuff may be great for those starting out, I have used the same browser for, literally, years. I i'm not questioning that the new way is better, or worse, I am simply lazy and don't want to change my ways.

Thank you...............

I have bought a new pc with Windows 11 home pre-installed and set Mozilla Firefox latest version as default browser ...the issue i am having is placing add-on extension shortcut icons on toolbar. I installed Norton Safe Web and this installed ok and is listed in extension control panel and when i click puzzle icon Norton Safe Web is not shown under manage shortcuts nor can i see option to Pin to Toolbar. Have tried several attempts but still get nowhere.I uninstalled Mozilla Firefox...restarted pc ... did a fresh install of Mozilla Firefox without altering any settings..re-installed Norton Safe Web and still cannot see option to Pin to Toolbar.Clicking the gear icon does not help Have i missed a step somewhere ?

Hi! My windows suddenly encountered problems and I had to reinstall it, but after reinstalling win and Firefox and logging into my account, none of my data loaded to the new Firefox. Please help, for me, loosing that much of bookmarks and passwords, is just like a matter of death and life.