Firefox Support Forum

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Your browser is being managed by your organization. Why am i seeing this and how do I remove how do i stop it from showing up and wwhy is it showing up ? What organization is it and why?

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Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying. I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing. This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

UPDATE - Firefox worked great for a few days but the issue returned not too soon after that. Whatever happened in the last update was only good temporarily. I've already done all the initial troubleshooting steps and believe I may have discovered the root cause of the issue.

There are multiple processes in Firefox whose size is over 100,000 kilobytes in size. Some are over 200K, 300K, and 400K.

As I compare this with other browsers I have on my computer, Edge has no processes over 100K, and neither does Chrome or Opera. I believe this is not coincidence, there is something internal to Firefox which creates large processes that is causing delays in closing it. Once again the problem has started annoying me and has started giving me thoughts of switching browsers again.

You can see it in the screenshots I posted.

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

I have the Firefox Multi-Account Containers extension installed.

When I click on links in other applications, for example email, is there a way to choose which container it opens on? Right now, it opens without a container.

I've been having an issue with Youtube lately where whenever I'm logged into my Youtube account and have subtitles on, it won't ever show them. I haven't changed these settings at all recently, so I'm not sure what's causing it. For some reason, this is a non-issue when I'm logged out of my account as the subtitles automatically work when I'm not signed in. So I know it isn't an issue of there being no subtitles option for the videos I'm watching.

Is there some way to fix this?

For the last two days, I have been unable to properly open AOL on my laptop using my default browser, Firefox. No ability to read email and the whole presentation was drastically different and unusable. I can open AOL just fine on my IPhone through the AOL app or by just checking mail. I called tech support at AOL and they directed me to use a different browser. I switched to Google Chrome and could see the normal AOL in both the classic and new format. I hope that you figure out what the interface problem is as I prefer Firefox's privacy and other policies. But I can't use it on my laptop unless you solve the problem. Just sayin'. Donald Smiegiel dwsmiegiel@aol.com

I'm no longer able to share multiple documents through Dotloop. For years if you click mutliple files a new button pops up that says share and allows you to send all that has been checked, as of today I can say that no longer happens. I tried in Edge and it still works fine. See attached images, one from Firefox the other Edge

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot mode, making a new profile and clearing cache. also the openh264 plugin always says preparing to install or smth but never does, thought id mention it in case its important.

I accessed the RedHat 7 Administrator Guide (in PDF form) from a RedHat web page. Firefox shows it as 603 (or so) pages long. If I print it from my Windows 11 Acer laptop from Firefox, somewhere between 40 and 58 pages print. The times that Firefox pretends that the document is 58 pages long, there is an error pop-up (attached) - an error message that provides absolutely no useful information. Other times, there is no error message, but only the first pages of the document print. In "normal" (not debugging mode), the Windows 11 printer status page shows the page status as a fraction, with the denominator climbing as Firefox seems to be stepping through the pages of the document, and with the numerator seemingly climbing as pages are sent to the printer (on my LAN). The denominator stops at between 40 and 58 pages. If I run Firefox in debug mode, the status shows only one number. Judging by its speed, I assume that it's the number of pages sent to the printer. If I copy the same pdf document to, say, my CentOS Linux 5.8 box and print it with lpr, the entire document prints. If I open the document (on the WIndows 11 box) with Bing, it prints many pages. [I stopped the print job after 70 pages or so. I don't KNOW if it would print the whole document, but it gets farther than FIrefox does.] It doesn't matter if I print from the Firefox print dialog or the system/driver one. And, both are set to print ALL pages of the document.

I have trouble logging into Yahoo email using Firefox, since the last update. It gives error message that site cannot be reached. I can go into settings, Privacy and clear data and then it logs in just fine, but to do this EVERY time I try to log in is a real PITA. Does not happen on other browsers.

I have used my metamask extension for ages with no issues and now it wont open and sais this... Metamask had trouble starting. This error could be intermittent, so try restarting the extension. which i have done several times to no avail I have tried most things and nothing...

This problem has been posted a number of times and I've gotten no solution. About 3 weeks ago, I lost all my tabs when closing down my Mac. I have the function to have tabs when resigning on (it's worked fine for years), Also, all my desktop icons are increased in size to 1" by 3/4". Also, cannot download another browser. This is MOST irritating. Sometimes the answer I got from Mozilla was to connect with aa screen icon, but I didn't have the icon. I have download a new Firefox----no resolution. Last night I uploaded to Big Sur 11.75 I need good technical help. Dorothy

Trying to create new "list" in my Twitter account. First click in the Twitter procedure brings up a Firefox box <Continue to Firefox accounts>. How can I get rid of this and continue with the Twitter procedure? Thanks in advance.

I am not sure how to describe this problem I am having with Firefox, e.g., when I tap Ebay icon it goes to Ebay BUT only in Spanish? Will not allow me to do anything but view everything in Spanish? This just happened several days ago and I am suspicious that I have been hacked? This only happens as far as I can tell with Ebay? Now add this to equation, happens with Google browser also? However, it does not happen with Microsoft Edge, with ME I can get to Ebay in english?

I don't know how to fix this, one more thing, even when I do a search on web for Ebay I only get the search for Ebay in Spanish - in other words I cannot get to Ebay english? Tell me what is wrong here?

I try to open Roblox from Firefox and when I attempt to play a game I get a prompt and I choose Roblox, then click OK, but then it doesn't seem to get passed to the application as it simply opens the home page in the app.

I am using Firefox Nightly if that helps.

I have been using Sync to keep my data backed up for the last 3 months. I got a new computer and logged in expecting Sync would bring my data in. To my surprise, NOTHING! All my open tabs, all my book marks, history, saved passwords... GONE!

And I can't go to the old computer because it has been turned in.

Where is my data?

Cannot print Lanscape mode from Firefox (Mac OS 12). Can print Landscape from Safari on Mac and can print Ladscape from Virtual Windows 11 Firefox (Parallels) same machine using same USB connection. On Mac there is no choice for Landscape printing. Need this to print spreadsheet type content page. Other apps have not trouble with this, such as Numbers etc.

Firefox has been my go to browser for many years but this problem is causing be to preferentially use Safari. Help appreciated. J Veenstra

Hi all,

I basically have the same question as this one, but I don't understand the chosen solution: https://support.mozilla.org/en-US/questions/1257189

When I installed FF on this laptop, I imported successfully my bookmarks, but for some reason for one particular (large) folder, its bookmarks "Description" field was not imported.

I have both the HTML and the json backup bookmarks files. With the HTML file I can copy and paste individual bookmarks and descriptions, but I have probably over 1,000 bookmarks in this folder.

Thank you.