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I signed up and paid for Mozilla VPN with a bad email address
I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?
I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?
Hello,
I did a typo in my mail address when I subscribe to Mozilla VPN. I get charge but can't use the VPN What can I do ?
Thanks
Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay… (read more)
Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN.
My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over?
thanks in advance,
I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (read more)
I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.
Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get… (read more)
Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com
I want to be able to contact support when I have VPN issues and not have to either post my issues on these public forums. Is that a possible?
This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (read more)
This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel
Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint
I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a… (read more)
I signed up and paid for Mozilla VPN and when asked to create an associated, new email address, I did so. Now however, I cannot log into this new email address, create a password or download the Mozilla VPN app. I am using a different email address for this support question. How can I cancel my Mozilla VPN subscription that was initiated with a new email address that I cannot access?
Hello, I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wante… (read more)
Hello,
I had a yearly subscription of Mozilla VPN, for this there is a 30 day money back guarantee in Germany. I decided on the first day not to use the product and wanted to cancel the subscription and get my money back. Apparently I misunderstood the procedure here and stupidly deleted my Mozilla account. But now I am unable to contact Mozilla to request a refund. Alternatively I would want to use Mozilla VPN for the year in the meantime, but this is also not possible anymore because of my deleted account...
Is there a solution here? So either request the refund of the money or restore the deleted account to be able to use the paid product after all?
Greeting,
Thomas.
HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (read more)
HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you
Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (read more)
Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?
[email]
I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.
The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.
I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.
Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch
Puzzled user
How do I get through this opaque process so I can get the service I paid for?
I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @fi… (read more)
I recently signed up for the Firefox VPN service, but when creating account I mistakenly thought it was asking me to create a email with firefox so I made up one with @firefox.com. I paid for my first month and when I went to sign in to confirm my account, I get invalid email response since @firefox.com is an email domain that doesnt exist. Now I can't access the service I have paid for or even cancel it if I needed to. Please help.
Thank you
I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription,… (read more)
I recently signed up for a Mozilla VPN. However, i inadvertantly used an invalid email address. This address was accepted and now that i have paid for the subscription, i can not access it to correct my error.
Does the limitation of 5 devices mean you can only set up five devices, OR can you set up more than five, but only use 5 at a time?
I just purchased Mozilla VPN, but I accidentally entered my email address incorrectly so I can't access the download. I know...but how can I fix this?
I know I can have up to five devices for this, but will I be able to register my father's Firefox? How do I include his device using his browser or do I have to have him … (read more)
I know I can have up to five devices for this, but will I be able to register my father's Firefox? How do I include his device using his browser or do I have to have him logged into my Firefox account?
Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdic… (read more)
Hi, my name is Maria) I would like to clarify the information that I did not find on your VPN site) In which country is your vpn based? In which country is your jurisdiction? On what platforms is your vpn available for installation? I mean such as windows, android, ios, mac, ubuntu, Linux, router, chrome, safari, edge, firefox (browser extensions)? Does your vpn have free servers? How many? In how many countries? Thanks!
I was trying to sign up for Mozilla VPN. It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to cr… (read more)
I was trying to sign up for Mozilla VPN.
It clearly says "create an account", so I entered new account information (i.e. this email DOES NOT YET EXIST) expecting it to create the account for me, let me choose a password, etc.
So now they have charged my credit card and said they will send VPN setup instructions to that email (THAT DOES NOT EXIST).
I can not log into get this email. I can not access the service.
There is NO contact information nor support for this product except these community boards (worst design ever?!)
How do I get through this opaque process so I can get the service I paid for?
Hello,
I'm using Mozilla VPN for my company and I need an invoice each month.
Where can I find them ?
Regards,
Julien
Hi Mozilla Friends :) I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal… (read more)
Hi Mozilla Friends :)
I just suscribed to Mozilla VPN via Paypal, but I created an account with a mistaken email address during the process. Consequently, I have a Paypal email confirmign my subscription but I can't recieve the download and installation instructions.
If you may help me, i can provide details in private.
Thanks!