the i360 software company states they do not support mozilla. Will you please contact them. I was getting ready to sign up for mozilla vpn but cannot until a resolution occurs Thanks.<support @i-360.com>

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn bu… (read more)

(i360) software state they do not support Mozilla. They want me to switch to Chrome or Safari. I DO NOT WANT TO SWITCH. I was getting ready to sign up for mozilla vpn but this will not work. Can you please contact i360 support <support @i-360.com> and resolve their issue of sending me downloads of zip files that i cannot open. Thanks for your immediate attention to this MAJOR PROBLEM for me. My email is ...


edited email from public and search/spam bots view on this community forum.

Asked by barry.wagner 3 days ago

Last reply by jscher2000 3 days ago

adding my vpn to my Samsung Galaxy

My Tablet and laptop are synced, however, I am unable to get my Mozilla VPN to load onto my Tablet. I don't know how to scan the code that Mozilla sends. Is there anothe… (read more)

My Tablet and laptop are synced, however, I am unable to get my Mozilla VPN to load onto my Tablet. I don't know how to scan the code that Mozilla sends. Is there another way to do it. I have already spent nearly 3 hours trying.

Asked by crystalthreads7 2 weeks ago

Last reply by Seburo 1 week ago

I do not want to use the Virtual Private Network. How do I quit and get a refund

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to st… (read more)

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to stop the VPN and get a refund of my money for the trial period. I have never used it anyway. Thanks for any help. It is not easy to get help from Firefox.

Rob Stoinoff

Asked by robnsac1 5 months ago

Last reply by vinbrux 3 weeks ago

Killswitch persists after mozilla VPN is disabled AND UNINSTALLED. Internet connection completely broken and disabled without VPN.

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simp… (read more)

I love the work that Mozilla does, but man, this is bad guys. I paid for and installed the VPN and some websites were getting blocked, so I decided to turn it off by simply clicking the Mozilla VPN logo -> disconnect. Then I tried to load the page again, and waited .... and waited... Turning the VPN back on restored the connection. I did this at least a dozen more times, to confirm that I couldn't just "disconnect" from the VPN. I understand that there is a "Killswitch" in a VPN intended to make sure that when a VPN connection is briefly interrupted, internet traffic doesn't flow around it, exposing your IP. That's well and good, but that killswitch should be disabled when I actively disable the VPN.

Weird, but ok, whatever. I'll just quit the program. Nope -> no internet. The only way I can go online is by turning Mozilla VPN back on, and then connect through the VPN. Then, and ONLY then can I access the internet at all.

Ok, so now I'm thinking it's time to uninstall this program from my computer entirely. Surely THAT will fix whatever damage it's done? Nope. Killswitch STILL persists. Even after I uninstall the program from my computer, the leftover killswitch is STILL making it impossible for me to access the internet outside of its VPN. The only way I can regain internet access is to re-install the program. I've power-cycled (rebooted) my machine several times, reinstalled and uninstalled the program again. Over and over again it's made clear: My machine can no longer access the internet in any way other than through Mozilla VPN. My system is effectively being held hostage by mozilla VPN and I can't turn this off. This is not ok. Please tell me how to fix this.

E: I should add that there's a good chance this is Apple's fault, since I'm using Big Sur, which has tons of other problems. I don't care who's fault this is, I just want my computer back to how it was, and clearly there's a problem with mozilla VPNs kill switch. Please tell me how I can disable it.

System info: OSX big sure 11.4 Firefox version 91.0 (64-bit)

Edited for brevity, and to note solution below will also affect other VPNs you may have already set up. You'll need to follow the instructions below, remove your other VPNs, and then reinstall them. Will it then be safe to re-install MozillaVPN again? I don't know and am not comfortable taking that risk. My system is back to how it was before downloading it, and it's going to stay that way for a while.

Asked by Bobby Bland 5 months ago

Last reply by only connect 3 weeks ago

P2P and Torrent use?

I am interested in finding out if the Mozilla VPN is safe to use P2P and Torrent without a report generating to the telecom company? All questions and answers I can find … (read more)

I am interested in finding out if the Mozilla VPN is safe to use P2P and Torrent without a report generating to the telecom company? All questions and answers I can find so far are close to a year old and state that this VPN does not have the features to compete with known and reliable VPN services. Just looking for an update to this. Any and all information pertaining to this would be helpful.

Asked by philip.smith.c 5 months ago

Last reply by Nerdy Deeds, LLC 1 month ago

Stuck on "Waiting for sign in and subscription confirmation"

Installed Mozilla VPN on my Mac. Went on to the website and set up an active user account and paid for the service. when i start the app, I have never been able to login … (read more)

Installed Mozilla VPN on my Mac. Went on to the website and set up an active user account and paid for the service. when i start the app, I have never been able to login to it, it just keeps circling at "Waiting for sign in and subscription confirmation". It opens a browser window and has me sign in to the mozilla website. I do. I receive a "Please return to the Mozilla VPN app to complete setup" so I do exactly that. and I am right back where I started at ""Waiting for sign in..." etc. If i click "Cancel and try again"...it just does the same thing every time.

Asked by evan108108 5 months ago

Last reply by Jonathan 1 month ago

Paying for VPN

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in U… (read more)

Because I am in Italy (and live in the US), when I go to pay for VPN, the payment displays in Euro. Your payment system won't accept it because my CC, PayPal, etc is in USD. I'm not able to change the default payment to USD. How can I subscribe and download VPN??? Thanks, MIke

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by Mike 3 months ago

Last reply by Bithiah 2 months ago

I want to unsubscribe Mozilla VPN

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess aroun… (read more)

I thought I'd try Mozilla VPN, but it has added an incredible amount of frustration and confusion using Firefox. I don't have either the time or inclination to mess around with it, so I just want to end my "free" month. However, I can't even log into my Mozilla VPN account to cancel, as the service never properly configured with my WiFi. So I need someone to help me get this off my Apple desktop so I can get back to normal!

Ho do I speak or chat with a Mozilla agent?

Asked by andy179 2 months ago

Last reply by Loorey 2 months ago

  • Archived

Windows 11 and Mozilla VPN

Hello all. My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually startin… (read more)

Hello all.

My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually starting the service and I get a path not found error. Has anyone else seen this? Have a fix? I'm assuming Microsoft either broke something, or is actively preventing this from operating.

Hoping it will get ironed out before the full release of Windows 11 but thought I'd ask here in case anyone had more info on the issue.

Thank you

Asked by starrunner2950 6 months ago

Last reply by fbuccino 2 months ago

My mobile banking app wont work. My bank tells me its because I have VPN. How do I cancel my subscription and disable VPN please?

The Mozilla app on my phone has been inactive, in terms of me finding out how it is working, what I can do with it etc. I dont understand why I didnt have a mob banking … (read more)

The Mozilla app on my phone has been inactive, in terms of me finding out how it is working, what I can do with it etc. I dont understand why I didnt have a mob banking issue with it in the 30 day money backguarantee period. I purchased it on 17 9 21. I paid £59.88 per year. It has been very time consuming trying to resolve issues via my bank. Have you tried phoning your bank recently? Ive not been able to use my mobile banking app since 20 10 21. Ive had to wait to get through to my bank twice now. I believe I need my mob banking app more than VPN. My bank is adamant the issue is with VPN hiding my location. Text messages from the bank will not get through to me. Please disable VPN A refund will be appreciated, too. Thank you for your help. Ordinarily very happy with Mozilla . Im sure many people happy with VPN but for me it has been troublesome. A prompt response will be appreciated. I need to do some banking on a daily basis. Best regards Trish Cresswell

Asked by gatcressie48 3 months ago

Last reply by aconder301 2 months ago