• Solved

Old themes

Hi there! My Firefox crashed for some reason and I decided to re-install it. Prior to re-installing I had an older theme from older versions of Firefox installed. It was… (read more)

Hi there!

My Firefox crashed for some reason and I decided to re-install it. Prior to re-installing I had an older theme from older versions of Firefox installed. It was the pink one of the themes you could choose from the "Application menu" (literal translation from German, the system language I'm using). With the new version installed, I somehow cannot find the old themes anymore. I was wondering if there could be any way of using the old themes in the new version? Thank you for your time in reading this request.

Sincerely, Nikola

Asked by dj111niko 11 hours ago

Answered by Terry 6 hours ago

  • Solved

firefox slows down- randomly

I've been using Firefox for over 10 years. Slows down to a halt. It happens when opening a new tab or googling. I hit enter and it stops working. I've reinstalled FF3 tim… (read more)

I've been using Firefox for over 10 years. Slows down to a halt. It happens when opening a new tab or googling. I hit enter and it stops working. I've reinstalled FF3 times and it keeps failing.

I have virus protection and I'm running it without firewall. I'm on windows 10.

Thanks for any help.

Marcos

Asked by Oblomurg 2 days ago

Answered by Oblomurg 4 hours ago

  • Solved

viewing VTS Videos filmed on my viedo camera

I saved a group of VTS Videos on FireFox several years ago. These were saved automatically as a VOB file by FireFox programme. I cannot open and view the videos. I can … (read more)

I saved a group of VTS Videos on FireFox several years ago. These were saved automatically as a VOB file by FireFox programme. I cannot open and view the videos.

I can view a heading VIDEO TS and can download the files.  VTS_20_1 109,879 KB is one of them, saved as a VOB file under the heading "TYPE".

I was on windows 10 and could not open the videos and am now on Windows 11. Can you help please. Thank you Brian Worsfold

Asked by orewa.brian1941 7 hours ago

Answered by James 6 hours ago

  • Solved

Widevine plugin creashes all streaming sites

For the past week, when I login any streaming services (Netflix, Hulu, etc) I get a message "Gah, your tab just crashed". After going through every add-on and plugins I f… (read more)

For the past week, when I login any streaming services (Netflix, Hulu, etc) I get a message "Gah, your tab just crashed". After going through every add-on and plugins I found that 'Widevine Content Decryption Module provided by Google Inc' causes this. Disabling widevine allows the tabs to load but then I get a request to enable DRM to play the videos and if I do it just enables widevide again and the tab crashes. I never had this issue before. Is there a different plugin I can use or a way around the DRM request? Widevine version is the latest is updated.

Asked by afaam 13 hours ago

Answered by cor-el 12 hours ago

  • Solved

after updating to 100.0, forefox "Loses" connection.

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the star… (read more)

I have this problem CONSTANTLY with 100.0. i keep 2 browsers open, (1 Email, 1 ebay) After 5-10 minutes, firefox "Loses" internet connection. and i have to clear the startup cache, to get back online, only for it to happen again... and again, and again, and again! Didnt have this issue with the previous update. PLEASE HELP! and please keep the answers simple, im not well versed in programming language

Asked by thegearworks 1 week ago

Answered by thegearworks 10 hours ago

  • Solved

OAuth2 for gmail Not Working

TB 91.7.0 (64-bit I used to send/rcv gmail no problm, started having issues ~ Oct 2021 I then setup a 3rd party app password in gmail account for thunderbird. That … (read more)

TB 91.7.0 (64-bit I used to send/rcv gmail no problm, started having issues ~ Oct 2021 I then setup a 3rd party app password in gmail account for thunderbird. That allowed me to Send Gmails, but, not receive it kept asking for password. Then I read to use OAuth2 and saw that Google will no longer allow 3rd party app passwords, so i deleted it in google, and set both Imap.gmail.com and smpt.gmail.com to use OAuth2 (both set for SSL/TSL). I did this just for smpt first when the 3rd party app password was still enabled, i could recv but, when i went to send, it would ask for password, i enter it, then it would sent msg to my cell phone to Allow thunderbird, i would press Allow on my phone, and Thunderbird would come up with Sending message.. with the progress marked all way to end BUT, it will never complete sending.... I have to hit cancel it then shows Failed message unable to authenticate. After I deleted the 3rd party app password in gmail settings, now when i start thunderbird or try to receive emails, it goes through the same authorization process with my phone, but, then never downloads any new emails. I have spend HOURS on this.. extremely frustrated (I have been forced to us ms mail which i really don't like, i am too used to thunderbird (although I wished thunderbird had check boxes on emails to select via checkboxes for delete, or moving, etc)

Asked by jbeals108 1 month ago

Answered by jbeals108 1 month ago

  • Solved

How to get Content Types Back in Applications

Many file types are no longer listed under Settings > Applications>Content Type at about:preferences#general. I used to be able to click on a file in an email like … (read more)

Many file types are no longer listed under Settings > Applications>Content Type at about:preferences#general. I used to be able to click on a file in an email like a Word or Excel document, and it would come up on my screen. Now Firefox asks me to Save them. I don't want to automatically save files without first looking at them. How can I get those file types in the Application list again?

I have attached a pic of the file types I have left to chose from. There used to be a lot more. How can I get back all the missing choices I have had there for years?

Asked by mishasarkpetsitting 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Print <ctrl-P>... Preparing Preview hangs

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the sa… (read more)

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the same problem. The print overlay starts up (say Print in top right corner), spinning wheel above Preparing Preview in the center of the overlay... Never ends. I have to Esc to get out of it. Happens on any page. Print dialogue works fine on same pages with Chrome and Edge.

Asked by Bryan 3 days ago

Answered by Bryan 13 hours ago

  • Solved

Completely broken profiles

Hello team, I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig. Up until today, I h… (read more)

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

Asked by sean.oneill.29 1 day ago

Answered by cor-el 14 hours ago

  • Solved

Confirm Security Exception not working

Hi I'm trying to set up another email account but the Confirm Security Exception dialogue is preventing it. The exception is already stored but still keeps asking and whe… (read more)

Hi

I'm trying to set up another email account but the Confirm Security Exception dialogue is preventing it. The exception is already stored but still keeps asking and when I reconfirm the dialogue flashes off/on and doesn't not disappear preventing the set up of the account. I have other emails from the same host and have not had this issue before. Anything I maybe doing wrong or bug? I've added a screenshot.

Many thanks Alan

Asked by alan175 1 day ago

Answered by christ1 1 day ago

  • Solved

Show All download opens about:downloads instead of Library

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list fro… (read more)

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list from the library. Is there any way to force Firefox to open the Library when I click on see all download please? Thanks

Asked by Nad 1 day ago

Answered by cor-el 15 hours ago

  • Solved

Messages with the different subject are grouped in one thread

Messages with the different subject are grouped in one thread The subject line for one was " Fw: Important Document(s) from Store's" & "Signing complete: 123 Main ST … (read more)

Messages with the different subject are grouped in one thread

The subject line for one was " Fw: Important Document(s) from Store's" & "Signing complete: 123 Main ST Residential Lease Contract & Pet Ag". One email came from a store email. The other came from docusign.

The only thing they did have in common was that inside the message from Store it mentions "Main St.", but not the full address.

I tried to move one email to another folder, and both emails get moved. My end result is that I need to put the store email under my "VENDORS File", and the other under "SIGNED CONTRACTS File"

Also, I keep missing emails because it keeps putting them in weird threads like this.

I have set "mail.thread_without_re" to false already. I just need to file emails to correct file.

Please & thank you for your help!

Asked by tanya7 2 days ago

Answered by Matt 19 hours ago

  • Solved

Compose Email

Sorry if this is a silly question, I'm - new to Thunderbird. What are the two small lines i.e. -- on the compose email page? Can they be permanently removed? They seem ch… (read more)

Sorry if this is a silly question, I'm - new to Thunderbird. What are the two small lines i.e. -- on the compose email page? Can they be permanently removed? They seem change the text formatting from the Calibri I have set.

Asked by Dee_Bee 20 hours ago

Answered by david 20 hours ago

  • Solved

All folders vanishes till reboot.

Hi, I have a strange problem with Thunderbird (currently 91.8.1 on Linux, but have this problem for a while). Initially (i.e. after each reboot) Thunderbird works normall… (read more)

Hi,

I have a strange problem with Thunderbird (currently 91.8.1 on Linux, but have this problem for a while). Initially (i.e. after each reboot) Thunderbird works normally but at some point when I start Thunderbird all I can see in the folders list are one entry for each account (see attached screenshot). I can still edit account details. But the only way to make it work again is to reboot my system. Just logging out and in is not sufficient. I tried to start Thunderbird in safe mote or to get some log details but nothing helped or got me a step further.

Today I experienced something new. I worked with Thunderbird and didn't close it (and also didn't suspend or hibernate the system). At some point when I wanted to visit the sent-item-folder I got an error message (unfortunately I didn't make a screenshot) that the folder couldn't be loaded. Then I couldn't open any folder. After restarting Thunderbird I had the problem of above.

Hope someone has an idea how to fix this.

Alex

Asked by alexander.eckert 2 weeks ago

Answered by alexander.eckert 18 hours ago

  • Locked

Gmail POP access on Windows 7 fails with OAuth2

On May 20, 2022, in a few days, Google will turn off "unsecure access" to Gmail from Thunderbird and Outlook. This will require changing the Thunderbird account settings … (read more)

On May 20, 2022, in a few days, Google will turn off "unsecure access" to Gmail from Thunderbird and Outlook. This will require changing the Thunderbird account settings from "Normal Password" to "OAuth2" for verification. Problem is OAuth2 verification will not work on my Windows 7 laptop. It just runs in circles. A Google page opens, asks my Google account password, accepts it, and then shows a page asking to allow access to the account. Saying yes just closes the window, but no mail gets POPed down to Thunderbird. In my testing, OAuth2 does work on my Windows 10 laptop. If you are as stubborn as me about still using the Win7 computer, you can change your Google account to use 2-factor verification. They will call you or text you every time you log in to the Google account itself, or you can buy a USB dongle. Once you have 2FA setup, you can go to the "Security" sidebar in your Google account, and create an "app password". I said "Mail" and "Windows Computer" and it generates a 16-letter password shown as all caps, but when cut-and-pasted in my Keepass password manager is all small case. You can then go back to, or stay at "Normal Password" in your Thunderbird account settings, and when the password to your Google account fails, put in the app password and check "Remember in Password manager". Then you can POP emails from Gmail again. I don't know if Outlook has these problems. I assume IMAP on Win 7 might have these problems. I did create a new T-bird profile just to try this out. I detailed that misery quest in a previous post: "Almost can get Gmail with 2FA" https://support.mozilla.org/en-US/questions/1369836

The sad thing is my Google password is 15 characters alpha mixed with numeric, I assume case sensitive, and also special characters. So it is much more secure than the app password Google assigned me. Especially more secure now that hackers know our email password is 16 alpha non-case-sensitive. Oh well, that's Google for you. Don't blame them, blame the idiots that set their passwords to Password1.

After figuring out this with the new test Google accounts I made, I just switched one of my three "real" Gmail accounts to 2FA, and an app password for mail. If I read right, if you try to outsmart the system and drop out of Google 2FA, it also invalidates all your app passwords as well.

It would be nice if the T-bird team could see why OAuth2 verification fails in Win7. I posted results in my T-bird error console in that previous post. I hope this is a weird thing that only affects me, but just in case, I thought I would post this for other Win7 dinosaurs out there.

Asked by winopaul 2 days ago

Last reply by Matt 19 hours ago

  • Solved

since a week Firefox (100.0.1) slows down on a script at "wetransfer.com"

I can't no longer use "wetransfer.com" Their homepage does not load properly and no matter what I click on this page it starts using the CPU 100% and slows down everythi… (read more)

I can't no longer use "wetransfer.com" Their homepage does not load properly and no matter what I click on this page it starts using the CPU 100% and slows down everything and nothing happens anymore. I whitelisted this website in all privacy-extensions, and because in a flits I saw that "firefox essentials" was blocking something - despite the whitelist - I uninstalled it. To no avail. Firefox 100.0.1 (64 bits) under Windows 11 home 64 bits. How can I find out what is the problem ? Thanks for helping out.

Ferdinand

Asked by fam van dieten 1 day ago

Answered by FredMcD 1 day ago