- Solved
- Archived
can't open a jpg attachment
i have windows 11. am on a pc with i-7. my TB version is 102.7.0 i get this error message: jpg could not be opened, because the associated helper application does not … (read more)
i have windows 11. am on a pc with i-7. my TB version is 102.7.0
i get this error message: jpg could not be opened, because the associated helper application does not exist. Change the association in your preferences. i went to windows default manager, and 'photos' is the default for both jpg and jpeg files.
one TB source recommended going to Tools -> Options -> Attachments / Download Actions -> View and Edit Actions; but my TB doesn't have an 'options' choice under 'tools', and doesn't have an 'attachment' or 'download action' or 'view and edit' choice under any of the headings. my heading choices are 'file', 'edit', view', 'go', 'message', events and tasks', 'tools' and 'help'.
i found a 'config editor' under tools -> account settings -> thunderbird settings (when scroll to the very bottom of the thunderbird settings) -> config editor . there are many many , and i scroll down, but no jpg or jpeg is listed (even when i typed 'jpeg' or 'jpg' in the 'search preference name' box.
what next? please be patient and thorough and walk me through each and every step/click, because i am not very computer savvy.