All Products Community Forum

I posted a question earlier, "I can't find a way to import the Inbox emails from older Thunderbird version to the new version. When I use the Thunderbird Menu>Tools>Import>Mail, I get a list; Becky! Internet Mail, Outlook and SeaMonkey, none of I which I use. I just want to import my old Inbox and Local Folders from the old Thunderbird I've been using for a decade. This should be easy. What gives?" and got some useful insight from another user. The apparent problem is that when installing the new Thunderbird, the entire history of old email folders have disappeared. Can I just uninstall the new Thunderbird to return the older version with it's folders?

I have just re-installed MW due to probs using the original one, but now I cannot enter my registration code,(life time) there is no where to do so it seems,have looked everywhere?

I live in Peoria, Il USA. our service provider is Comcast. I use Linux Mint Cinnamon 21.3 ver 6.0.4. Just about a month ago, I found I was not able to send emails. I can receive emails easy, but not send on either of the 2 email accounts on my desktop computer. When I tried to send a message I received an error telling me I didn't have permission, so I took pictures of the error messages to the local Comcast office. They told me I needed to change my password.

    After changing my passwords, I tried to send an email to my alternate account and received a "sending message" notice.  I left it in sending message for over an hour.  I closed the sending message.  Then checked all of the account settings and preferences, and changed one setting to "normal password", and repeated the test, I receive the same results.  Using "Software Manager" I uninstalled "ThunderBird" then re-installed "ThunderBird" via  the gui.  I tried the same test, and again received the same results.

    I again went back to the Comcast office and reported my results, I was told that there were 2 other complaints about the same situation, I asked what their solution was and was told to just log into my Comcast Account online to send emails.  I asked them what did Comcast do that caused this problem, I was informed that they are just a sales office, I asked for a phone number for tech support and was told that they don't have a phone number to tech support.

    So, it seems I am on my own to fins a solution to the situation they caused, can you help?

    If there is any further information you need feel free to ask.

Thank you, Evan James

Make link app account

If you have a legitimate question, please start a new question at /questions/new with details.

I once bought an item from a company by the name of Autumnook Since then everyday I get an email for some bunch of products they want to sell, of no interest to me. There is an Unsubscribe on the bottom of each mail, but it has no effect.

The only email is the 'reply' address support@autumnook.com I have emailed many times - you get an automated 'we will respond within 2 working days' .. and nothing else. On their website the only contact listed is the same support@autumnook.com

Any suggestions how I can get these mails stopped  ?

I use Mozilla Thunderbird for emails. Somehow I have clicked something and lost the actual email, unless I double click on it and then it appears as though I am replying to said email. I have the columns subject/correspondence/date and that is all. I've tried many ways to get the emails back on screen, but can't see how. I'm not overly computer literate. Many thanks for any help.

I've closed an account on yahoo, but still have emails on my pc. How to avoid the credentials window very single time i open thunderbird, or any of the hundreds or maybe thousands emails? "Check for new messages at startup/every X minutes" are both off. Any clues?

I Menu app icon > Help > More Troubleshooting Information

   Under 'Application Basics' - Profile Folder - click on 'Open Folder' 

This opens a new window showing the contents of your current in use profile name folder.

   Exit Thunderbird now - this is important. 

Look for the following files and delete them.

   cert8.db - obselete file
   cert9.db - currently used file
   key3.db - obselete file
   key4.db - current used file
   logins.json - current used file
   pkcs11.txt (some people report this file missing)
   secmod.db - obselete file
   session.json
   xulstore.json 

See next comment before you start Thunderbird as you need to empty cache files.

Start Thunderbird

Add yahoo and make sure all the settings are correct. Make sure Authentication Method is Oauth and user name is full yahoo email address.

Report on results.

Modified 15 zuwɛn 2022 23:27:52 -0700 by Toad-Hall Toad-Hall Toad-Hall

   Top 10 Contributor

15/6/2022 23:26 Chosen Solution

ADDITIONAL Whilst Thunderbird is closed - after you have deleted the files mentioned previously.

access : C:/Users/ User Account/Appdata/Local/Thunderbird/Profiles/ Please note this is the Appdata 'Local' location which the computer uses as a cache. Be sure you are in the 'Local' and not the 'Roaming' Delete the contents of the 'Profiles' folder.

then start Thunderbird. keep having to reset my secure key password and tried this in "Roaming" instead of "Local" Help!

I am trying to copy my Thunderbird profile folder from my Windows PC to my Linux Mint PC. I have successfully done this a few times previously, but this time it seems that Thunderbird does not 'see' the folder.

The Thunderbird folder copies to the correct folder (according to the instructions) OK, but when I start Thunderbird, nothing is shown. This is the first time that I have moved Thunderbird to A Linux OS, but I can't see what I am doing wrong.

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my email. It's a Google page that is displayed but it seems to be Thunderbird that is triggering it. How do I stop it?