All Products Support Forum

Xfinity says it is on Thunderbirds end. All my information entered is correct. I need my emails back ON MY pc! 10 years. It started with a Microsoft update that completely erased my whole Thunderbird emails and I was prompted to completely set up my accounts. I did my main one with IMAP. It verified my information and then wanted me to give permission because of security issues to go to Xfinity pop up. I logged in there. Then Thunderbird says it can't get to the server. Xfinity says everything is fine on my end and even helped walk me through the set up. I reinstalled Thunderbird and rebooted. Xfinity believes it is Thunderbird's problem. This is a bummer. At least I have email on my little phone, but I need it and all my old stuff back on my computer. The error message from Thunderbird in yellow is "Unable to login at server. Probably wrong configuration or password. " All is correct according to Xfinity/Comcast. Please help.

I'm using the OneTab add-on, Enabled. The icon no longer shows on the Toolbar, though it is on the Menu bar next to Firefox View.

I ran Remove and then Added it again, hoping the Toolbar Icon would reappear = no go, And I lost all URLs already saved, stupid me. To be clear, clicking the Icon on the Toolbar saves all open tabs.

Is there a fix via Preferences? Thanks. gw

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Hello there i use wp.pl for mailing and after i stay on the page for too long the browser lags and it starts to use a lot of memory like from 4GB to even 8GB

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section.

Under the Browser Privacy section, the two subheads, "Enhanced Tracking Protection" and "Cookies and Site Data" serve two distinct purposes—as I understand. Enhanced Tracking Protection will automatically add the URL of a webpage (that you currently have open) to the Enhanced Tracking Protection screen whenever you disable the shield in the search bar. This will turn off tracking for that website until turn you it back on. You can also manually add websites to the Enhanced Tracking Protection screen if you have mulitples to add. This whitelist will stay active until you delete them or click on the shield to turn it back on.

The Cookies and Site Data section further down, allows you to create a list of sites that you want to BLOCK, ALLOW FOR SESSION, or ALLOW cookies and site data to be used, and retained or not. This differs from the Enhanced Tracking Protection section.

Today, I wanted to delete one of the websites listed in the Enhanced Tracking Protection, and did so manually. But since there were only a couple listed (I rarely add to this screen), I simply clicked on "Remove All Websites" instead of "Remove Website." Unfortunately, when I went down to the Cookies and Site Data list (which I use all the time) to add a new URL today, my entire list was gone! I did not remove or enter anything in the Cookies and Site Data screen today, prior to using the Enhanced Tracking Protection screen.

As you can guess, I am sick because I had over 100 sites listed in the Cookies and Site Data section, and lost them all when I removed the few websites in the Enhanced Tracking Protection section. I don't know why or how this happened, but it is worth noting that I did just update Firefox this morning to vs 125.0.2 (from 124.0.2). My list is gone, but does anyone have a reason why it happened and is there a way to prevent that in the future? Or is it some kind of bug with the latest release or an earlier one. (I haven't opened the Enhanced Tracking Protection screen for a long time, so it could be from any past release.) Sorry I don't have more info than that. Any solutions would be appeciated.

is there a way to include or insert custom code into the head section of outbound Thunderbird emails?

Note that I am not talking about custom email headers, but custom html into the <head> section of outbound HTML emails.

Thanks!

I have created two lists of email addresses to which I want to sent the same email. However I can't get the list into the address bar either To. CC or BCC. As there are some 20 addresses typing each address in the list, I had hoped that I would not have to type all of these again each time I send out an email. Any help would be most welcome.

This can't be this difficult. I need to setup a separate IMAP and SMTP server for accounts. I use SendGrid, so I need my IMAP to my server and SMTP using SendGrid's SMTP. However, it seems Thunderbird can't do this and only stores one password per account?

I hope there is a solution to this. With e-mail spam filters and such, if this isn't possible then I need to find another email solution. I've used Thunderbird for years and love it, but this might be what pushes me to something else, because I don't have a choice anymore.

Thanks for any help on this issue.

This has been happening for about a year now, I followed the guide and tried the troubleshoot mode and my tabs still crashes.

Can anyone help me read the crash reports and find the cause or common issue?

Here are the most recent crash reports I submitted.

bp-8c044acc-fe5b-424c-867a-948db0240425 bp-74e60e13-2436-4694-a910-9a1c50240426 bp-87f33e94-8848-4c50-a7e5-9c2c40240426 bp-c9373863-fa99-47cd-b5a8-f41dd0240426 bp-24e53275-63b7-4b9a-8a69-b0a2b0240426

Concurrent with the most recent automatic windows update (may or may not be the problem), Firefox with duck-duck-go will not go to almost any site. All I get is a spinning icon or a blank page, not even any error messages. This was even true trying to go to this page until I restarted in trouble shooting mode. Until I can get Firefox working again I have been using Chrome with duck-duck-go. Note any search, i.e. 'hotels in Italy' or even 'MSN' do the same: spinning icon or blank page!! Any help would be appreciated. Also I noticed that my bookmarks were missing and there was no bookmarks drop-down on my tools line. I have run malware bytes and it showed clean, same with CCleaner. I have re-installed Firefox; no difference. Please help. and also, any way to find and replace my extensive bookmarks list? I have reduced my privacy to near zero and turned off firewalls and all limits I could find while testing for that. That did not change anything.

Since the latest upgrade to 115.10.1 (64-bit) I have an issue about running Thunderbird.

From a clean Windows 11 start up it is OK but then if I then Exit and then try to run the bird again it does not start.

Digging around I discovered using Task Manager, a number of Thunderbird processes run after I had Exited. See attached.

Any thoughts?

I have logged out of one Gmail account and want Firefox to use another, but Firefox ignores the one I want to use. How do I get Firefox to recognize a certain Gmail account so I can receive mail?

I had to change my Google account and therefore my Gmail password due to a reported security breach. I've successfully changed my password for Gmail on my iPhone and iPad but I can't on T'Bird.

I expected that when I opened T'Bird, I'd get an error message saying my password was invalid and then prompting me to enter the new password for my Gmail account. That's the way it used to work and it worked well.

Instead, I get some sort of useless error message about STAT (??) and my credentials are invalid. I get no prompt to enter the now changed password. I get no info as to WHAT credentials aren't valid.

So I opened the Password Manager, found the Gmail line, entered Show Passwords and then edit password. I entered the new password, double checked it and closed out the Password Manager. I get the same useless message about STAT. The old password was *not* the Gmail password.

I opened the Password Manager to find the password is entered correctly. Why is this simple operation so miserably difficult? The old method worked perfectly every time now this one won't at all.

Many, many websites now have this behavior: at the top of an article or blog post is an embedded video. (Or sometimes, partway through.) Scrolling past the video causes it to jump to a sticky position in the lower right corner of the window. (See attached screenshot.) Also, even if various disable-autoplay boxes are ticked in my settings, the shifted video will always start playing.

Granted, most sites provide a little "X" to close the video. At worst, there is the pause option. But still, it's an annoyance to have to do this on soooo many sites, every time I visit to read something.

Key word there: read.

My point is: if I wanted to watch the video, I would have, when it was right there in front of me. Since I have scrolled past it, this ought to be an indication that I do not want to watch the video.

So, the request is some sort of option in Settings that would prevent this behavior. Enabling it would do nothing else to the page except prevent the behavior as described.

Thanks for listening!