Email attachments disappearing

When I select an email which has an attachment (paperclip icon present) then the paperclip disappears and the email is presented without the facility to open the attachme… (read more)

When I select an email which has an attachment (paperclip icon present) then the paperclip disappears and the email is presented without the facility to open the attachment.

This happens only on one folder that I have detected. It doesn't matter whether I select the email from the folder or by using the `search` facility and opening it from there.

If I use Properties>Repair folder, the paperclip re-appears (unless the email is still selected!) but then disappears again when that email is re-selected.

I have tried Properties>Repair and also deleting global-messages-db.sqlite. Also re-installed TB to ver. 137.0.1.

Running WIndows 11 64-bit.

Asked by pawright 2 weeks ago

Last reply by pawright 16 minutes ago

Updates

Why hasn't Firefox updated since April 15? (It's currently the 28th). Things are lagging, primarily on You Tube (for the last 4 or more days), and normally updates don't … (read more)

Why hasn't Firefox updated since April 15? (It's currently the 28th). Things are lagging, primarily on You Tube (for the last 4 or more days), and normally updates don't leave as much time in between updates. Anyone know what's going on? Will it ever update or do I need to leave for another browser?

Asked by jf 2 hours ago

Last reply by jf 29 minutes ago

Firefox for android - can't share page as PDF

On Samsung phone (Android 14) there is not possible to share pages as PDF (click share icon - Download - after download finished there is zero sized file) This behaviour … (read more)

On Samsung phone (Android 14) there is not possible to share pages as PDF (click share icon - Download - after download finished there is zero sized file) This behaviour started at Firefox version 137.0.1.

Asked by LukVal 39 minutes ago

I cannod get Firefox to complete a large download - ~356MB.

I'd been trying to download 2 large files from Icann and kept getting premature completion with Firefox. It would be showing ##MB of 356MB downloaded for a few seconds a… (read more)

I'd been trying to download 2 large files from Icann and kept getting premature completion with Firefox. It would be showing ##MB of 356MB downloaded for a few seconds and then out of the blues it just says completed. As you can see in the shared video, I've tried this several times.

I thought that maybe one of the Firefox addons was causing the issue so I tried Troubleshoot Mode but that resulted in the same behavior.

I then went into Firefox Profile Manager and created a new profile. But that too had the same behavior - 🤔!

So I then tried Chromium. It completed the download successfully and the file passed gunzip test.

So, why is Firefox, even with a new profile, failing to complete a download?

See this video: https://youtu.be/UCYQtxljqXs

Asked by ak.mozilla 20 hours ago

Last reply by ak.mozilla 53 minutes ago

Zen Browser iCloud Password Extension

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Son… (read more)

I use Zen Browser, and since updating my MacBook to the latest OS, Seqouia, my Zen Browser iCloud Passwords extension doesn't work. I'm prompted to update my MacOS to Sonoma or newer, which I've, of course, done. I'm wondering if there is a workaround or if this is simply a bug that needs fixing.

Asked by Clare Michaud 11 hours ago

Last reply by markwarner22 1 hour ago

Thunderbird Cannot Connect to Corporate Gmail After Okta Password Reset

I have been using the Thunderbird email client on my Mac for a long time to access my corporate Gmail account. (This is not a personal Gmail account, it is a corporate Gm… (read more)

I have been using the Thunderbird email client on my Mac for a long time to access my corporate Gmail account. (This is not a personal Gmail account, it is a corporate Gmail linked with Okta.)

In this corporate Gmail account, I do not have access to "App Password" settings or "Less Secure App Access" options. Everything was working fine until 25th April 25. On that day, I updated my Okta password, which also affected my Gmail account because Gmail is connected through Okta.

Since then, my Thunderbird email client has stopped working. It keeps asking me to allow Thunderbird to access Gmail, and even though I allowed it many times, the same pop-up keeps appearing. To troubleshoot the issue, I have tried the following steps:

  • Reset my Okta password again to rule out any password issues. (I am able to log in to Gmail successfully with the new password and I can configure the same Gmail account with the Mac Mail app without any issue.)
  • Upgraded the Thunderbird client to version 137.0.2.
  • Cleared saved passwords and cleared cookies. (Note: "Accept cookies from sites" is enabled under Web Content settings.)
  • Deleted the account from Thunderbird and tried to re-add it.

After this, I started getting the error: "Unable to log in at server. Probably wrong configuration, username, or password."

  • While adding the account, I entered my name and email address, left the password field blank, unchecked "Remember Password", and filled in the configuration manually.

When I clicked on "Re-test", it detected the server settings correctly. But when I clicked on "Done", I got the same error again.

  • Created a completely new profile in Thunderbird and tried again, but still faced the same issue:

"Unable to log in at server. Probably wrong configuration, username, or password."

  • Uninstalled Thunderbird completely and reinstalled it, but the issue still remains. (Please refer to the attached screenshot.)
  • I tried the troubleshooting mode, which disables all the add-ons and themes, but the issue is still the same.

Any help would be appreciated.

I'm not sure if this is relevant, but Gmail has made some changes (see the link https://support.google.com/mail/answer/7126229?visit_id=638814378228955739-1844270273&hl=en&rd=1). This might be causing the issue, though it was working fine until I reset my password on April 25th.

Asked by imganeshkumar18 18 hours ago

Last reply by imganeshkumar18 3 hours ago

Youtube is now convinced my PC is a mobile device

I made the mistake of clicking a YouTube link via Twitter and now Youtube is convinced my Firefox on my desktop PC is a mobile device. Every tip I see tells me to "just … (read more)

I made the mistake of clicking a YouTube link via Twitter and now Youtube is convinced my Firefox on my desktop PC is a mobile device. Every tip I see tells me to "just request the desktop version of the site!"; only, that's ONLY a feature in the mobile Firefox app... which I'm NOT using. Every time I go to Youtube's home page: it starts me scrolled down as though it's trying to display on a portrait-mode screen, and only shows 3 videos per row. It's clearly trying to display on a mobile device. If I hold down F5, and force it to refresh for a dozen or so times, for a split second it will display properly before re-setting to mobile mode.

Things I've already done so don't suggest them: - Force refresh teh page - Alreadyd one, didn't work - Clear Website cookies & site data - Already done, didn't work - Restart Firefox - Already done, didn't work - Clear browser cache - Already done, didn't work - Open new private window - Already done, didn't work - Restart Firefox in safe mode - Already done, didn't work - Restore default Firefox theme - Already done, didn't work

The problem apepars to be that Youtube has just reclassified my browser/device as mobile and there's nothing I can do to change it.

Asked by luke_nx01 2 hours ago