All Products Support Forum

There is a website visit that hasn't upgraded to https yet. Whenever I go to a page on it and it times out, the location protocol changes from http to https. I suppose it is trying to help me out by saying if I typed in the protocol wrong.

This is annoying because I have to manually edit the address bar and hit enter. I'd rather be able to refresh without thinking. Is there a way of turning this functionality off?

Hi,

I cannot make the chart in Firefox go into full screen like the one in Chrome. In Firefox, every time I click the chart's full screen button, it will just remove the surrounding clutter but the chart's size won't change. Please help. Thank you in advance.

Hey there! my site is over all good i'm open my site in mozilla but got Error by Mozilla blocked My site Here's site Url > [link hidden] Any Solution or please Guide me

It seems the folks there at Firefox central enjoy wrecking people's experience by frequently releasing new browsers that breaks what already in place. What the hell is wrong with you guys...?? Are you secretly employed by Microsoft and/or Google....?? Seriously, this is no way to run a browser company. It is, however, a great way to ruin one. Give us a break, and stop breaking our browsers. You ruin our experience, and you do it on a semi regular basis. It's all well and fine to release new stuff, with new features, but for the love of God if it's gonna break what we already have, at the very least offer us a way to keep what we have, and have it supported even in a minimal way, and branch off the new option. I get your fears, you fear that not enough people will opt for the new one like that, and you're probably right. That however, should tell you something.

We loyally support your project. That should be worth something. Thanks.

I'm trying to open the header image of the theme I use in GIMP, but I can't find any image files in the profile folder. Is it possible to do this? Here's the theme if it helps.

TELUS in canada has Forced me to switch to Gmail. I've spent 10 HOURS trying to get this working beyond frustrated!!

Basically I set up thunderbird with the settings given by telus and the following is occuring.

[Thunderbird]

- Receiving emails thru thunderbird - WORKING - Sending Emails thru thunderbird - NOT WORKING. Shows they are SENT (in thunderbird) but in if I go to Gmail it's not in the SENT folder.

"An error occurred while sending mail: The mail server sent an incorrect greeting: mtlp000083 cmsmtp ESMTP server not available." when sending email thru thunderbird

[Gmail website]

- I can SEND and COMPOSE/SEND a message and it will receive to thunderbird. Messages composed in gmail will show it's in the SENT folder in gmail.

PLEASE HELP! I've spent over 10 HOURS now doing everything I can. Telus support has not completely stopped helping me as it's not there end.. I have no idea what to do..

I updated my Mac OS X to 11.6 (Big Sur) AND then updated FireFox to Version 92.0 and now I have lost my bookmarks.

I looked up the subject of losing Bookmarks on Firefox and attempted recovery. It was partially successful, as described below.

First, a little more on update history. I have multiple accounts on my computer. My main account we will call Account-A and another account is Account-B. Account-B was setup years ago as a backdoor into my computer in case Account-A became corrupted. A couple of other accounts were for my kids and have not been accessed in years.

Fast Forward - After Installation of both upgrades (OS X 11.6 and FireFox 92.0) from Account-A, I then went to Account-B and found missing bookmarks. I followed instructions provided on FireFox’s website under “about:profile” and recovered my bookmarks under Account-B

I returned to Account-A and discovered the same problem. I went to “about:bookmarks” and attempted to recover my bookmarks. The profile said it was fixed and was not able to be changed and could not be accessed. Note the file paths were different.

After nearly giving up in trying to find the file as displayed on the file path on FireFox about:profile page, I found what I believe are the fifteen (15) previous files that FireFox stores. I am unable to select any previous bookmark file from the list within the ‘about:profile” page.

In an attempt to buy time before the file is over-written and preserve what I believe are my bookmarks, I COPIED, the one file from yesterday (Sept 18, 2021) to my Desktop.

I need further help or guidance on recovering my bookmarks under Account-A.

Thank you in advance for any and all help!

Firefox 92.0 : So now comes another "improvement" from the folks behind a program . . . NOT!

USED TO BE: Click on a Bookmark in the Bookmarks Toolbar and the roll-down would be single lines -- meaning a person could control the number of links in that Bookmark so the roll-down would go to the bottom of the screen. Simple to read, no extra activity needed.

NOW IN THE "NEW & IMPROVED" VERSION: Click on a Bookmark in the Bookmarks Toolbar and the roll-down is 1.5 or 2.0 spacing -- meaning a person is now required to futz with the roll-down since it goes way past the bottom of the screen. A waste of time to search, since one is required to spend the extra activity to scroll down and down and down until all of the bookmarks have become visible.

VISIBLE? Ha. Part of the "NEW & IMPROVED VERSION" is that the screen font used by Firefox is that all-too-ubiquitous light gray color that can barely be read unless is blessed with exceptionally good eyesight. Some websites these days think it is So Very Hip to utilize that style of font -- but make it even lighter! Mindless Madness.

SO: How does one 1. Return the Bookmark roll-down list back to a single-line style? 2. Change the font color so that it is dark enough to be readily read?

Thank you.

Firefox decided not to open up Facebook for me today, does for other websites and using same computer I can log in using Edge? Are you guys having problems today? ps have refreshed, no luck, then uninstalled, cleared the cache and reinstalled and still not luck. Any Hints?

One reason why I liked Firefox so much were two tools in particular that have been inexplicably REMOVED by recent updates, View This Image (or Picture) and View Page Info. Now Firefox is just like everybody else and their brothers. I was wondering if there is an add-on or extension that addresses this deficiency.

I just noticed: Firefox no longer shows installed add-ons and extensions. WTF???

Apologies for asking this here, but I've done the Google and can't find an answer.

Background: I keep 2-3 Firefox versions and profiles on my computer. The software is in, for example, directories FFox82, FFox84, FFox86 The profiles are in, for example, directories Firefox82, Firefox84, Firefox86 (The software and profiles are on different drives.)

When I do an upgrade, I copy the newest software to a new directory and rename it (e.g., FFox92 - so now there are 4 sw directories) Then I copy the newest profile directory and give it a corresponding name (e.g., Firefox92 - so now there are 4 profile directories). I install the new version to its directory and thenlaunch with a -p option. Then I create a new profile and point it to the corresponding folder. Then I launch the new version with the -p option pointing to the new profile directory.

This has worked for decades.

But I just tried it with Firefox 90 and Firefox 92 and NO GO. It acts as if I've never used Firefox before. No apps, no toolbars, no bookmarks, nothing.

What is going on? Am I stuck on Firefox86 for the rest of the century?

And, please, don't tell me how wonderful these new versions are and I should simply accept the change. I have a virtual lifetime invested in the toolbars, extensions and bookmarks on my computer.

I simply want to know if there is a fix and, if so, what it is.

I use thunderbird (Suse Linux 78.13.0, only for usenet). The message reading window shows a fixed width font that suits me just fine, resizable with Cntrl +/-. My favorite composition method also requires fixed width font and I do strictly manual justification/formatting. The problem is that posted messages do not justify the same as they did in my composition window. Perhaps mistakenly I'm assuming that justification would be similar/close/identical using any fixed-width font in any reader and not just mine. So this is what I want to fix ...but can't seem to find the right pref option.

Prefs/Composition/ There's HTML style but I want to globally interdict HTML. There is NO other font setting to be seen here

Under "Configure Text Format Behavior" there's a "Send-Options" button which hands over to sub options to "Send Messages as Plain-Text (checked) and "Convert Messages to PLain-Text when possible, also checked.

What else can I try?

I have had this issue before and uninstalling and reinstalling has fixed it in the past. Today when I opened firefox it prompted me to update , which I did without thinking. Subsequently, it stopped working. I have tried: restarting my PC, running in troubleshooting mode( it wouldn't even open when I tried this), uninstalling and reinstalling using the internet installer, uninstalling and reinstalling using the offline installer ( tried on multiple hard drives, so I don't think hardware failure is the issue), installing an older version of fire fox, and installing the 32 bit version instead of the 64 bit version. The attached images show what displays upon trying to launch firefox. nothing loads, not typing an address into the search bar, not clicking on a bookmark, the only UI element that will display is the 3 horizontal line setting menu.

I browsed a clothing website for less than 5 minutes by typing in the address and not using any links. Shortly after I receive an email asking if I was still interested in what I was looking at. Does Firefox share my email address with websites I'm visiting? I believe the email is coming from SafeOpt, not the website I visited. I do have "do not track" options selected in Firefox.

Using desktop, Windows 10, and Firefox browser. Having having a variety of issues that come and go when using Facebook. Some of the problems: photos in Facebook feed not showing or only a couple (sometimes was okay), Facebook Messenger sometimes was blank, got so I had to sign in every time I left Facebook and went back to it, sometimes when I would try to type a comment or type in Facebook search box it would not let me type, in a Facebook photo album it only showed photos on one side and then other times it would not show photos. I cleared the cache while still in Facebook and also when signed out. I've used F5 numerous times. I tried making the cache larger. Still had issues. I tried a different browser and did not have those problems. Problems are not all constant. I finally ended up uninstalling and reinstalling Firefox, which so far has helped with some of the problems (at least when I tried it), but not all. I tried to type a comment now and it would not allow me to.

I've recently switched from chrome to firefox. Autocomplete forms has never worked for me. Firefox is either not saving, or not loading form data - I click into a form field and it jsut doesn't have an option to fill from stored data. Honestly tempted to go back to chrome at this point. I've tried following steps in help articles, settings all look ok, it just doesn't work on virtually any website. Logins are generally ok, it's mainly things like address data, email address and so on. Same on mobile and on desktop.

Hi, just like described in title, I formatted my PC and when I logged into my usual account in order to recover my info, I find that I have no passwords or bookmarks saved. I have done this many times but this is the first time the process has failed me. Please help. Thanks in advance.