Update crash help get old profile from backup

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird… (read more)

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Asked by Kelly 1 day ago

Last reply by Kelly 6 minutes ago

How to stop tabs to moving into a new window that i did not open?

I have recently changed my browser to firefox and I have noticed that sometimes, when I have multiples tabs opened, it happens that, when i click in a tab, it instantly o… (read more)

I have recently changed my browser to firefox and I have noticed that sometimes, when I have multiples tabs opened, it happens that, when i click in a tab, it instantly opens a new window with that same tab. I know that is a way of doing that on puorpose, but it happens to me against my will A LOT OF TIMES, which has been annoiyng me a lot. I asked AI and it thinks it may be a malware but it doesn't seem so. I have looked up on settings and there's nothing about it. What should i do? Has someone been through something similar?

Asked by Ana Luiza Celino 21 minutes ago

Firefox will not open when I click the FF icon.

My very favorite browser will not open when I click the FF icon. I did another download and it will not open, as well. What can you tell me about this issue and how to fi… (read more)

My very favorite browser will not open when I click the FF icon. I did another download and it will not open, as well. What can you tell me about this issue and how to fix it? An avid user for many years.

Loren Donaldson

Asked by Loren Donaldson 22 minutes ago

"Archive" folder from Evolution & K9-Mail is not visible in Thunderbird

Hello! I'm in the process of migrating from Evolution to Thunderbird, but I seem to have hit a snag. In Evolution, there is an "Archive" folder, which any archived mess… (read more)

Hello!

I'm in the process of migrating from Evolution to Thunderbird, but I seem to have hit a snag. In Evolution, there is an "Archive" folder, which any archived messages go into (attachment 1). This same folder also appears in K9 Mail (my mobile email client), and similarly is treated as special. In that first attachment, you can also see the "Archives" folder created by Thunderbird, which Evolution does not give any special treatment to.

However, in Thunderbird, the "Archive" folder is completely absent, both in the folder listing on the main page and in the "Copies & Folders" settings where an Archive folder would normally be selected (figure 2). Notice that the "Archives" folder is still present, and is now given special treatment, but the "Archive" folder is absent. Checking the contents of the "Archives" folder confirms that it doesn't contain the emails which K9 Mail and Evolution have been archiving.

Is there a way to access those archived emails from Thunderbird?

Thunderbird Version: 128.12.0esr via Flatpak OS: NixOS 25.05 Email Host: migadu.com (IMAP)

Happy to provide any more info if needed!

Thanks!

Emi

Asked by Emi 44 minutes ago

Install a TB tar "xz" file, based on installation instruction does not work.

The TB Solutions only provide information for a tar "bz2" file. I downloaded a "xz" file (thunderbird-140.0.tar.xz), how do I install this? Thanks for any help or soluti… (read more)

The TB Solutions only provide information for a tar "bz2" file. I downloaded a "xz" file (thunderbird-140.0.tar.xz), how do I install this?

Thanks for any help or solution.

I wish to update my current version of 128.12.0esr within my Ubuntu 24.04.2 LTS OS.

Asked by dave 3 hours ago

Last reply by dave 46 minutes ago

undesired greyscale Android

As of this morning (7-5-25), the app Firefox and only the Firefox app turns my entire phone screen grayscale when it is open in the foreground. The color transition take… (read more)

As of this morning (7-5-25), the app Firefox and only the Firefox app turns my entire phone screen grayscale when it is open in the foreground. The color transition takes about a second, and if I tab to another app or the home screen it takes about a second to transition back to full color. I cannot find any active grey scale settings in either my phone or the app. I have downloaded no extensions to my knowledge.

Asked by fassen177 1 hour ago

set up and use a passkey in firefox for Yahoo

when signing in to Yahoo mail using Firefox I'm asked to click continue then view a QR code but no code appears. Instead I'm asked to plug in a USB key. How do I set up a… (read more)

when signing in to Yahoo mail using Firefox I'm asked to click continue then view a QR code but no code appears. Instead I'm asked to plug in a USB key. How do I set up a passkey on my phone?

Asked by webweweave 1 hour ago

Missing/deleted bookmarks

I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing Hi… (read more)

I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing History showing. I have tried the import/restore steps but each date I try to restore from I get an error message - "Unable to process the backup file".

Asked by erancrotser 1 hour ago

Web Pages keep jumping

I have been having a problem the last 2 weeks. When ob certain pages my browser will suddenly jump to the top, or near the top, of the page. I have mostly noticed it on W… (read more)

I have been having a problem the last 2 weeks. When ob certain pages my browser will suddenly jump to the top, or near the top, of the page. I have mostly noticed it on Walmart when i try to click on the add button or if i remove an item from my cart. It happens on a few other places like Barns and Nobles . Anyone else having this problem? Cant be sure but i first noticed it after one of the last updates. I have tried running my browser in safe mode and disabled all extensions and add-ons but still does the same thing. click and and page jumps to top. click on an item to look at it and the page goes all the way to the bottom.

Asked by Beau B. 1 hour ago

All folder messages or inbox folders messages wouldn't load in windows 11.

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused… (read more)

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused me to lose my 300 addressbook contacts and the recovery address book service would not work allthough I received the message the address book was found on the server. Again the messages were not displaying at all in the all or inbox, or important folders which gave me the idea to uninstal and reinstal. I think the program is pretty straight forward, but maybe I wasn't clear about the messages not displaying in the all or inbox folder, that may be important.

Asked by Jim Vaglia 2 hours ago

Lost 300 contacts in address book.

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders … (read more)

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders weren't loading correctly so I thought TB may be currupt, so I felt it may be worthwhile uninstalling and reinstalling, but may be the worst idea unless there is a way to get the contacts back. I think it's pretty straight forward, what I hope for a goal or at least learn why my address contacts did not load. Usually I download TB from the Mozilla TB site, but it sceems necessary to get the app from the microsoft store. It just sceems like the address book recovery services are not there, so I need a older version.

Asked by Jim Vaglia 2 hours ago

eMails in Archive folder are suddenly missing today 7/5/25.

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restor… (read more)

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restore them, but to no avail. The computer has not been rebooted. The content of all the other folders and accounts are as they should be.

Any assistance appreciated!


EK

Asked by ekessler507 2 hours ago

How to completely disable "Enhanced Tracking Protection" for all sites.

Some sites do not work correctly even if I select Custom and uncheck the boxes there, but these sites work in Google Chrome. One of the examples is the Twitch site. It's … (read more)

Some sites do not work correctly even if I select Custom and uncheck the boxes there, but these sites work in Google Chrome. One of the examples is the Twitch site. It's not displayed correctly in some places and there are probably other sites. I wouldn't want to add these sites manually, because personally I don't see any point in it for myself. I really hope that Mozilla has provided the ability to completely disable this function using standard tools (settings or about:config), without installing any extensions.

Thank you!

Asked by booya 3 hours ago

Can't Add Secondary Email Account with Account Hub

Hello, I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time… (read more)

Hello,

I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time I'm seeing anything like that. I think Account Hub is a new feature, I had to reinstall my PC and fresh Thunderbird installation came with it.

The account hub asks for my name and email address. I enter both and as soon as I click continue it says my username or password is incorrect. I don't get any prompt for password. It hangs and gets stuck here.

As an alternative I tried entering a made up email address (something like asd@ba.da) and then it gets into manual settings. I thought I could get it sorted that way but I was wrong. After I fill the form and click continue I get the blank error message. if I click advanced setup it gives me an error about cleanup property. I also get an error message sayign incoming server already exists, that's probably because I have another email account on the same server, but I'm not sure why this is an issue now. Can't I have multiple email accounts on the same mail server?

Probably this has something to with my mail server's autoconfig setup. However I believe user should be able to manually enter account config, incoming/outgoing server etc. At the moment I'm totally blocked and I can't add my second email account to thunderbird.

Thanks

Asked by Omur Ozbahceliler 3 hours ago

Problem with tabs

I can’t move my tabs and when I delete my tabs on accident it doesn’t give me the option to undo immediately

Asked by brealigarcia2016 3 hours ago

how do i remove the "finsih setup" in the tob right?

so in the top right there is "Finish setup", i have marked all things, beside "Import previous browser"... the problem is.... what previous browser?... it is a fresh inst… (read more)

so in the top right there is "Finish setup", i have marked all things, beside "Import previous browser"... the problem is.... what previous browser?... it is a fresh installed system, i have no file to import, and for whatever reason i can not skip it, which doesn't make sense... cuz firefox works without those imports... so why do i get forced to import them... i do not have anything... the annyoing part it... when i click on it, firefox says something "couldn't find files"... which sould be a deead giveaway that i don't have any, it it just should move one... i tired to disable it in about:config, i tried to edit ~/.mozilla, did not work... i just have that super annyoing text at the top, where i have zero change of removing.... why don't you just add a "skip button"... is taht to much to ask?

Asked by nonamed duck 3 hours ago

some fonts are ugly

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead … (read more)

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead of your selections above" is enabled. don't have same issue in any other gtk apps on my system.

Asked by rusni1kk 3 days ago

Last reply by rusni1kk 3 hours ago