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you have mager problems with with your fire fox system i have trouble with video links to chat but i don't have any problems using google chrome but it does not have the memory back like your site does i think it might be to do with your software updates i cant find any other logical reason for this problem

I updated to the newest version of firefox the day it released and everything was fine until today 7-4-25. I logged onto my pc and it would not open. Task manager doesnt even recognize it as a program. So i restarted, still did not open, i refreshed with the installer still did not open. Set as run as administrator it opens but i get a white screen with all my tabs crashed out my settings are gone in firefox and i cant open anything in the options at all below is how my firefox looks no matter what i do. I have gone into command prompt and everything did a flush i went to check to see if the launcher was enabled it is enabled in the actual config but it comes up as disabled in the support page (and thats when I can get those to open they dont open all the time) I uninstalled and reinstalled three times. and yes i did a fresh install.

how my firefox screen now looks nothing works.....

https://gyazo.com/bda04c98f0db46013225bc6158f80469

Is there a way to change the zoom of the chatbot window? it doesnt change when I adjust the browser zoom. I typically have that at 80% so the chatbot looks zoomed in which is annoying.

First of all, if you really want to help people, then offer phone or at least chat support -- not bots!

Second, I just uninstalled Firefox for the second time because of problems with connectivity and installing bookmarks

The first time was a problem with the bookmarks and again I had a problem, not with installing them but installing too many -- each imported bookmark installed seven times!

Also, I was having problems loading pages.

You really think people want to spend days rummaging through FAQs to find an answer? You need to provide some good support if you want to survive.

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How can I use ECOSIA as my search engine? ECOSIA is a search engine that "plants trees." I'd like to support the environmental nature of it.

https://www.ecosia.org/

Thank you, Michael

I sometimes look into a sub-folder under email inbox account (imap) in thunderbird and can see it is just updating. Is there a specific setting where I can keep all folders and sub-folders constantly updated?

I’m experiencing an issue when trying to log in to my bank accounts using Firefox. Each time I sign in, my bank detects a different IP address and treats it as a new device. This results in a security hold, and I’m unable to make any transactions for 48 hours.

Could you please help me understand: - Why Firefox might be showing a different IP address to websites? - Is there a setting or feature in Firefox that could be causing this (like DNS over HTTPS or proxy-related features)? - How can I configure Firefox to maintain a consistent IP or browser identity for secure sites like my bank?

Thank you for your help.

Best regards,

When debug threejs in firefox(windows, not verified in linux), after breakpoint is hit the other web page is un-operational, you can not click the url on other webpage.

Get Google to stop blocking my Thunderbird Account. So many times this happens and I spend hours trying to get emails. At present I am blocked and I need to work on projects. So angry that Google keeps doing this.

I have Firefox on my desktop and my laptop (and my phone). I just spent hours on the laptop updating new passwords, deleting duplicates and entries that were not relevant. Went from over 500 to 471 entries. Feeling good! Today I did work on the desktop and noticed the desktop password list had not sync'd to the laptop, and had 493 entries, all of which had the old/original passwords. Feeling a little suspicious about that the account had not sync'd. I had to log into and reset the password for my business email (which I had not changed the password for previously). When I updated that in the password list on my desktop, I had a moment of dread thinking that might be a problem, having updated each different computer's password list without a proper sync. Well, I went right down to my laptop and my worst fear was confirmed. All the updating I had done the prior week was overwritten by the desktop (old) password list. All of the old duplicate entries and irrelevant accounts are back.

Apparently the sync only is working in one direction??? Is there a solution to this please????

Dell tech reinstalled Windows 11, but missing info on my local folders now on 2nd drive. I have iDrive backup of both the drives, need help to find what I need. I'm Tbird supporter monthly and at other times. Sure can use some help as need some financial records that were in local folder files.

Appreciate help to find and restore my Local Folders which held the needed data.

Thanks in advance, Kelly

Hi,

PayPal has a new verification method that involves sliding a bar.

After doing so it says I've been blocked.

I can log in using Edge (but I don't want to have to use Edge for PayPal).

Any help is appreciated.

B.

New computer Ubuntu 24.04 Mate, older Ubuntu 22.04 Cinnamon. Following support transfer directions (open Thunderbird on new PC, close it, paste a copy of older .thunderbird from USB stick to .thunderbird on new, over write), when I open Thunderbird no accounts are shown only the create account screen. I find no update path for older Thunderbird. New PC came with 128 esr but I found a tarball of 115 .18.0, installed it and followed transfer directions with the same results. Seems like the esr version uses a profile ending with esr and ignores my older one. What are my options for transferring 20 years of significant messages? The hard way might be to identify the account specific files in my older profile and copy them into the new esr profile...

Hi, Once last week I had Firefox crash, like quite literally the window I had open just closed abruptly. Tried doing the refresh using the setup wizard and it did not help. Then I've tried uninstalling/reinstalling several times. Each time it'll open up like new, and within 10 minutes the window closes randomly and then Firefox doesn't launch anymore on my laptop. No error message, just does not launch whether I try to from taskbar or Home or even run as administrator. Seemingly random I've been using Firefox for months and it just started doing this last week.

Sorry for lack of other info, thanks for any help you're able to give.